Best Help Desk Software with Chat/Live Support Capabilities
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OverviewPros and Cons
ProsEase of Use, Features, Ticket Management, Integrations, Intuitive
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Not Intuitive
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.3
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
(6,804)4.3 out of 5
Entry Level Price:$19.00
View top Consulting Services for Zendesk for Customer Service
OverviewPros and Cons
ProsEase of Use, Features, Customer Support, Helpful, Ticket Management
ConsMissing Features, Learning Curve, Limited Features, Limited Customization, Complexity
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.0
Customization
Average: 8.4
8.5
Customer Portal
Average: 8.6
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(3,720)4.4 out of 5
Entry Level Price:$19.00
13th Easiest To Use in Help Desk software
View top Consulting Services for Freshdesk
OverviewPros and Cons
ProsEase of Use, Features, Automation, Efficiency, Ticket Management
ConsMissing Features, Ticketing Issues, Ticket Management, Limited Features, Limitations
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.5
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Efficiency, Case Management
ConsMissing Features, Limited Customization, Limited Features, Lack of Features, Ticket Management
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.4
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsHelpful, Ease of Use, Features, Efficiency, Automation
ConsMissing Features, AI Limitations, Limited Features, Learning Curve, Expensive
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.7
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
(255)4.4 out of 5
15th Easiest To Use in Help Desk software
View top Consulting Services for ServiceNow Customer Service Management
OverviewPros and Cons
ProsEase of Use, Features, Efficiency, Case Management, Automation
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Improvements Needed
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.8
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
(514)4.5 out of 5
Entry Level Price:Contact Us
6th Easiest To Use in Help Desk software
View top Consulting Services for Kustomer
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Efficiency, Automation
ConsSlow Performance, Slow Loading, Learning Curve, Complexity, Not Intuitive
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.9
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Communication, Team Collaboration, Features, Email Management
ConsMissing Features, Email Issues, Email Management, Email Management Issues, Email Communication Issues
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Helpful, Features, Efficiency, Customer Support
ConsMissing Features, Complexity, Limited Features, Learning Curve, Limited Customization
Gladly features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Workflow
Average: 8.7
8.6
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Automation, Customer Support, Features, Automations
ConsMissing Features, Limited Features, Reporting Issues, Limited Customization, Poor Reporting
EngageBay All-in-One Suite features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.3
Workflow
Average: 8.7
8.8
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Efficiency, Customer Support
ConsComplexity, Learning Curve, Missing Features, Slow Loading, Steep Learning Curve
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Features, Customer Support, Helpful, Efficiency
ConsLearning Curve, Missing Features, Not Intuitive, Steep Learning Curve, Integration Issues
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.7
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Remote Access, Remote Support, Remote Control, Customer Support
ConsExpensive, Feature Limitations, Limited Features, Ticketing Issues, Admin
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.0
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsFeatures, Ease of Use, Helpful, Customer Support, Simple
ConsLearning Curve, Slow Loading, Slow Performance, Inadequate Search Functionality, Integration Issues
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
OverviewPros and Cons
ProsEase of Use, Features, Helpful, Customer Support, Knowledge Base
ConsLack of Features, Limited Features, Missing Features, Limited Customization, Limited Functionality
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
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