Atera has a solid RMM platform. After using many other competitors, I have been with Atera now for years. It is simple to use yet full of useful features. The pricing is great. I am saving at least $200 a month now. The optional software offered is great and they are always integrating new ones. I feel confident that when a problem happens, I will be aware of it and have the tools to start remediation. Review collected by and hosted on G2.com.
The ticketing system is good but not great. The mobile app works but is difficult to navigate on a phone. Review collected by and hosted on G2.com.
Hi Joel, I am so happy to hear that you are having such a positive experience with Atera! That is a great tag line, "pricing hooks you, product keeps you!"
I'm sorry to hear that you are not 100% satisfied with our ticketing system. We actually have a ticketing webinar scheduled for tomorrow, and maybe you will see some new features that you didn't know about. You can register here: https://atera.zoom.us/webinar/register/1516634979490/WN_u1TCrTquQAGJR1XcAnw7ig If you are still having issues, please reach out to success@atera.com to see how we can help you use the Helpdesk to your advantage.
All in all, we really appreciate your positive feedback. Please continue to send feature requests and be a positive contributor to the Atera community!
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