Being a small business of 2 but assisting hundreds of people, Atera has been a huge benefit for my company.
-The cost is unbeatable compared to other RMM options I have looked into.
-The amount features they offer are amazing, especially for the price.
-During the the past 6 years I have been with Atera, only a few times I have had questions or needed help with their software running on a customer computer. Their chat support answered immediately and within just a couple minutes the issues were fixed.
I am on the portal every day to remote into customer computers with ease.
After integrating the customers account in the portal which is pretty simple to do, then you just download a file and run it on a customers computer. Within 1 minute the customer computer shows on your portal in a list of monitored systems. Within two minutes you are able to remotely connect into them using the built in Splashtop software, or if you already have other remote software there is a list of compatible programs/accounts you can link to your Atera.
The monitoring they offer and information you can see in real time is incredible. The reports are very helpful getting lists of programs installed on all computers or for audits listing all computers and specs, making sales so much easier to put together.
They offer a huge variety of partner software/services like backup, A.I. copilot, Network Discovery Tools, Antivirus and others.
Creating scripts, or running scripts from a list created by other users is a great feature. Being able to automate these scripts on a schedule per client business, or even per machine.
Still not currently using the built-in ticketing system but plan to finally switch over to it in the near future, along with the AutoPilot option as it should have many benefits like auto creating tickets through chat messages with clients and time tracking with reports so we can easily invoice for our time. It is also supposed to automaticaly create knowledge base articles with steps to take if coming across a problem for a second time. That can be made viewable only to techs or to the customer as well if you like. About to start a live demo of autopilot and excited to see it in action. Looking into costs and implementation as I write this. Review collected by and hosted on G2.com.
There is not much I don't like about Atera.
There are a ton of features I do not use though.
The Ticketing has ton's of controls which seem great but may take a while to really learn, configure and make work the way I would like them to. These features would be great if you have multiple technicians including track their results and customer satisfaction. As for me being mostly a one man company, I know my results already.
For certain features, clients will need a user/email address associated in order to allow them to create a support ticket themselves. Meaning the users need to create and verify their email account.
I cannot just have one main email associated with all or multiple computers in a single business, which would be nice and less stress on my customers. Since the ticket would already have the computer name and the users windows account associated with the ticket I don't see a need for every user to have their own account per email just to create a ticket, besides for me to respond directly to them through email which isn't usually needed in my case. Because of this I have not enabled the tray icon for customers knowing they will have trouble checking their email to verify the account creation. However plan to force it upon customers in near future so AutoPilot can be available to everyeone.
The Work From Home option that I can offer my customers works great for the few I enabled it on. However, you can only have a single user associated with each computer. You cannot have one PC with multiple users allowed to connect into it, and with Multifactor the code will only go to one persons cell phone. Meaning a second person cannot get a code sent to them even if using the same email account to share access.
Works fine in most cases, however some people have a shared computer and would not need simultaneous remote access, just the need for more then one person with remote access to a single PC in which isn't allowed. Review collected by and hosted on G2.com.
We’re incredibly proud to be supporting your small business of two as you assist hundreds of clients — that’s exactly the kind of impact we strive for. It's fantastic to hear how Atera has helped you simplify remote access, streamline monitoring, run scripts with ease, and boost your overall efficiency. The fact that you’ve been with Atera for 6 years makes your feedback all the more meaningful!
We also really appreciate your insights on our pricing model, partner integrations, reporting tools, and script automation — and we're thrilled to hear our support team has delivered quick resolutions whenever needed 🙌
Your thoughtful feedback about ticketing workflows, email verification, and multi-user access for Work From Home is incredibly helpful. These are exactly the kinds of user experiences we want to keep improving. We’ll pass your suggestions along to the product team — especially around simplified ticketing configurations and more flexible remote access options for shared machines.
If you haven’t already, we’d love to invite you to the Atera Community — a space where passionate users like you connect, collaborate, and share solutions that drive Atera forward. We’d love to have your voice in the mix!
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