Their Features was good, you pay what you get with Intercom.
But this time I feel very disappointed with this company. Here is my story:
- On 12th Feb 2019 I apply for Early Stage Program and get approved, I got an email like this:
We’ve verified your eligibility and are excited to welcome you to Intercom's Early Stage Program.
When your trial ends on Feb 12 2019, as part of the Intercom for Early Stage Program you’ll pay just $49 per month for all of our Pro Products and Custom Bots........."
Something look strange? Yes, the date look strange, the email I received is on 13th Feb 2019 but my TRIAL ENDS on 12th Feb 2019??
14 Days Free Trial Ends in -1 Day. What a joke.
But I don't easily judge people, I make a search on my email and found that I ever sign up for their Free Trial on 2nd Dec 2018 (Not Early Stage Trial, I don't know is it the same or not) and I cancelled my free trial on 3rd Dec 2018.
I got my CC charged for the first time by Intercom for $32.67 at 12th Feb 2019 (I'm okay with this one because I found that I ever sign up for their free trial in December 2018)
I use Intercome for 2 days and I cancelled my subscription on 14th Feb 2019 (I HAVE ALSO REMOVE MY CARDS) and I got email like this:
Looks like you've canceled your Intercom subscription for your app, Maksimal Indonesia. As a result, you'll lose access to Messages Pro, Inbox Pro, Articles, and Custom Bots on Feb 26, 2019.
If you think this was done by mistake, you can restart your subscription here, in your billing settings.
If you have any questions, or just want to send along some feedback, please reply all to this message!"
What shocked me is, today (13th March 2019) they are charging my cards again for $32.67 after this I will call my bank for fraud payment (I call this fraud because I make a check on my account and I even didn't found my card on my Intercom Billing Page, cause I have delete it before)
This is my first time being overcharged for what I didn't use in a Live Chat Company.