Kustomer Pricing Overview

The platform is intuitive and easy for agents to use. Furthermore, it integrates efficiently with Power BI (PBI) modules for data integration and decision-making. Kustomer provides comprehensive support that assists throughout any phase of the process, which offers peace of mind when using the tool. Review collected by and hosted on G2.com.

I believe the platform has no disadvantages since it allows for building the best package for production deployment, which guarantees 100% benefits. Review collected by and hosted on G2.com.

Everything being in one timeline, it shows older tickets from the same customer and quite easy to navigate and find older exchanges.

No need to switch tabs as it integrates well with other platforms like shopify for example.

AI features are great as well it can summarize long messages and draft responses based on knowledgebase.

Performance wise it has it's ups and downs with downtimes but nothing to be concerned about, usually works great.

pricing can be a bit on the pricier side depending on the team size and support is alright as well. Not sure about onboarding as I was not involved during that time Review collected by and hosted on G2.com.

The UI isn’t overly simple, and it offers a lot of customization, so it can take quite a while to learn how to navigate it effortlessly.

A few glitches and bugs do slip through from time to time. They’re mostly annoying rather than disruptive, such as notification delays or search filters that take a bit longer to respond.

The reporting is very detailed and powerful, but learning how to build custom reports will also take some time. Review collected by and hosted on G2.com.