[ Front Reviews ](https://www.g2.com/products/front/reviews) [ Front Reviews ](https://www.g2.com/products/front/reviews) # Front Pricing Overview [Editedit](https://my.g2.com/front/pricings) Free Trial ## Front Pricing Key Insights Last updated on Apr 30, 2026 * * * Front offers **3 pricing editions** , starting from **$25** to **$105**. Front pricing tiers are designed to support different usage levels and team sizes. Front also offers a **free trial**. Compare the Front pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Front App** for **custom pricing**. * * * Starter — $25 / 1 user/month Professional — $65 / 1 user/month Enterprise — $105 / 1 user/month Rated 4.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Starter $25.00 1 user/month Essential capabilities to get started with customer-first service - Shared inbox and ticketing - AI Topics and up to 10 automation rules - Basic analytics - No-code public knowledge base Show More Professional $65.00 1 user/month Enhanced automation and reporting for omnichannel support - Omnichannel (email, SMS, social, etc.) - Macros and up to 20 automation rules - Advanced analytics - Multiple workspaces, SSO, and SCIM - AI Answers add-on ($0.70 / resolution) Show More Enterprise $105.00 1 user/month Advanced AI tools to accelerate resolution and elevate CX - AI Copilot, QA, and CSAT included - Unlimited rules and macros - Multi-language knowledge base - Custom roles and permissions Show More Plans for startups, enterprises, and everything in between. For more details, see front.com/pricing. Pricing information for Front is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Front must be conducted with the seller. Pricing information was last updated on July 15, 2025 Show More ## Front Pricing FAQs Generated using AI ### Is Front free, or does it offer a free trial? Front does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### How much does Front cost in 2026? According to G2 data, Front pricing in 2026 starts at $25.00 and can reach $105.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Front App's official pricing page for the most current details. ### Who is Front pricing best suited for? Front's pricing is best suited for mid-market teams in industries like logistics, software, real estate, and professional services that handle high email volumes collaboratively. According to G2 reviewers, the Starter tier works well for small businesses needing basic shared inbox management, while the Professional tier at $65.00 appeals to growing mid-market teams requiring omnichannel support and advanced analytics. The Enterprise tier at $105.00 targets larger organizations needing AI-driven tools, custom roles, and multi-language knowledge bases. G2 reviews from small businesses frequently flag the per-seat pricing model as a barrier to scaling, suggesting Front delivers the strongest value-to-cost ratio for teams of 10 to 200 users. ### What are the key differences between the free and paid versions of Front? Front does not offer a permanent free version, but a free trial is available for teams evaluating its capabilities. According to G2's pricing data for Front, the Starter tier at $25.00 per seat covers shared inboxes, basic analytics, up to 10 automation rules, and a no-code knowledge base. Front's higher tiers unlock omnichannel support, SSO, SCIM, advanced analytics, and AI-powered features like AI Copilot and CSAT at the Enterprise level ($105.00). G2 reviewers frequently note that key integrations and automation capabilities are restricted to pricier plans, making tier selection critical for teams needing CRM connectivity or unlimited workflow rules. ### Is Front considered good value for its pricing? Front is widely regarded as a premium investment that delivers strong value for teams that fully utilize its collaboration features, though pricing is a recurring concern. G2 reviewers consistently praise shared inboxes, internal commenting, automation rules, and AI tools as genuine productivity boosters. However, pricing complaints appear across dozens of reviews, with G2 users from small businesses and mid-market companies frequently noting that Front's pricing is expensive relative to competitors, and that advanced features locked behind higher tiers create steep upgrade costs. Reviewers who switched from tools like ZenDesk or Gmail report significant efficiency gains, suggesting Front's pricing of Front is justified for high-volume, team-based communication environments. ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,752) ](https://www.g2.com/products/freshdesk/reviews) [ ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(6,994) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/front/competitors/alternatives) ## Front Pricing Reviews (2) ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Mid-Market (51-1000 emp.) 7/7/2022 More Options - "I love Front and it's my preferred email platform." 5/5 What do you like best about Front? There's nothing new to note that I like. I still love how organized and clean the platform is. I also love how I can tag people to message them and give people visibility on messages. Review collected by and hosted on G2.com. What do you dislike about Front? They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go down sometimes or be slow. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? I love that I can tag people on to emails and it really helps make talking to my team easier. It's nice that I can just tag them and then they can answer something for me or have visibility on the whole thread. Review collected by and hosted on G2.com. Show More Response from Michael Hughes of Front [Editedit](https://www.g2.com/survey_responses/front-review-6825459/official_response/edit) Love to hear that. If you are still experiencing any latency with our app, we'd love to help further. If you haven't already, you can connect with us at support@frontapp.com 3/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 5/24/2026 More Options - "ACCESSIVE BILLING ALL ADDONS YOU PAY EXTRA AND YOU GET STUCK IN 1 YEAR CONTRACT" 0/5 What do you like best about Front? The features are good, the app is stable, and the feature set keeps growing over time. Review collected by and hosted on G2.com. What do you dislike about Front? Extremely overpriced, and the pricing is very complicated. They ask you to pay separately for every feature. They will lock you into a contract, and any new features released after your signup date are only available at an extra cost. Even with a simple email, they will flip before renewing your contract for another year. There is no flexibility at all. Review collected by and hosted on G2.com. What problems is Front solving and how is that benefiting you? We bought it because we liked the features and believed our business would grow along with the app. However, we ended up stuck in the contract: all add-ons were paid, and the base subscription we were already paying for was heavily priced, leaving no room to add anything on top of what we already had. We ended up paying over $30,000 a year under the contract, with zero flexibility from the company. Review collected by and hosted on G2.com. Show More Response from Otto B of Front [Editedit](https://www.g2.com/survey_responses/front-review-12866221/official_response/edit) Hello, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with pricing and contract flexibility did not meet your expectations. Our pricing structure is designed to support a wide range of workflows and advanced capabilities, though we recognize this can sometimes feel complex. Your feedback regarding add-ons, renewals, and overall flexibility has been shared internally with the appropriate teams, as we’re always looking for ways to improve both our product experience and customer relationships. We truly appreciate you taking the time to provide this feedback, as it helps us continue improving. Additionally, we’d encourage you to reach out to support@front.com regarding your contract and pricing concerns so the team can review your specific situation further. Validated ReviewerSource: Organic Front Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_543df0ee6278656fac002231c4ddf46a/hiver-in-gmail.png "Product Avatar Image") Hiver in Gmail 4.6/5(1,283) [ Compare Now ](https://www.g2.com/compare/front-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(6,994) [ Compare Now ](https://www.g2.com/compare/front-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,752) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-front) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service) [ Help Desk ](https://www.g2.com/categories/help-desk)[ Email Client ](https://www.g2.com/categories/email-client)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Customer Communications Management ](https://www.g2.com/categories/customer-communications-management)[ Shared Inbox ](https://www.g2.com/categories/shared-inbox)[ Complaint Management ](https://www.g2.com/categories/complaint-management)[ Email Management ](https://www.g2.com/categories/email-management) Show More ##### Explore More [ Which invoice management platform offers the best automation features? ](https://www.g2.com/discussions/which-invoice-management-platform-offers-the-best-automation-features)[ How to choose the best payment processor ](https://www.g2.com/discussions/gateway-to-greatness-help-me-choose-the-best-payment-processor)[ What is the best recruitment marketing tool for employer branding? ](https://www.g2.com/discussions/what-is-the-best-recruitment-marketing-tool-for-employer-branding) [ Which API management software offers the best analytics? ](https://www.g2.com/discussions/which-api-management-software-offers-the-best-analytics)[ What is the top case management software for large law firms? ](https://www.g2.com/discussions/what-is-the-top-case-management-software-for-large-law-firms)[ Pros and Cons Details ](https://www.g2.com/products/front/reviews?qs=pros-and-cons) Show More [ Which invoice management platform offers the best automation features? ](https://www.g2.com/discussions/which-invoice-management-platform-offers-the-best-automation-features)[ How to choose the best payment processor ](https://www.g2.com/discussions/gateway-to-greatness-help-me-choose-the-best-payment-processor)[ What is the best recruitment marketing tool for employer branding? ](https://www.g2.com/discussions/what-is-the-best-recruitment-marketing-tool-for-employer-branding) [ Which API management software offers the best analytics? ](https://www.g2.com/discussions/which-api-management-software-offers-the-best-analytics)[ What is the top case management software for large law firms? ](https://www.g2.com/discussions/what-is-the-top-case-management-software-for-large-law-firms)[ Pros and Cons Details ](https://www.g2.com/products/front/reviews?qs=pros-and-cons)