Front Pricing Overview

Free Trial

Front Pricing Key Insights

Last updated on Apr 09, 2026

Front offers 3 pricing editions, starting from $25 to $105 . Front pricing tiers are designed to support different usage levels and team sizes. Front also offers a free trial. Compare the Front pricing table below to figure out the best fit for your needs. Some plans may require you to contact Front App for custom pricing.

Starter — $25 / 1 user/month

Professional — $65 / 1 user/month

Enterprise — $105 / 1 user/month

Rated 4.7 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Starter

$25.00

1 user/month

Essential capabilities to get started with customer-first service

Professional

$65.00

1 user/month

Enhanced automation and reporting for omnichannel support

Enterprise

$105.00

1 user/month

Advanced AI tools to accelerate resolution and elevate CX

Front Pricing FAQs

Generated using AI

Front's pricing is best suited for mid-market teams in industries like logistics, software, real estate, and professional services that handle high email volumes collaboratively. According to G2 reviewers, the Starter tier works well for small businesses needing basic shared inbox management, while the Professional tier at $65.00 appeals to growing mid-market teams requiring omnichannel support and advanced analytics. The Enterprise tier at $105.00 targets larger organizations needing AI-driven tools, custom roles, and multi-language knowledge bases. G2 reviews from small businesses frequently flag the per-seat pricing model as a barrier to scaling, suggesting Front delivers the strongest value-to-cost ratio for teams of 10 to 200 users.

Front does not offer a permanent free version, but a free trial is available for teams evaluating its capabilities. According to G2's pricing data for Front, the Starter tier at $25.00 per seat covers shared inboxes, basic analytics, up to 10 automation rules, and a no-code knowledge base. Front's higher tiers unlock omnichannel support, SSO, SCIM, advanced analytics, and AI-powered features like AI Copilot and CSAT at the Enterprise level ($105.00). G2 reviewers frequently note that key integrations and automation capabilities are restricted to pricier plans, making tier selection critical for teams needing CRM connectivity or unlimited workflow rules.

Front is widely regarded as a premium investment that delivers strong value for teams that fully utilize its collaboration features, though pricing is a recurring concern. G2 reviewers consistently praise shared inboxes, internal commenting, automation rules, and AI tools as genuine productivity boosters. However, pricing complaints appear across dozens of reviews, with G2 users from small businesses and mid-market companies frequently noting that Front's pricing is expensive relative to competitors, and that advanced features locked behind higher tiers create steep upgrade costs. Reviewers who switched from tools like ZenDesk or Gmail report significant efficiency gains, suggesting Front's pricing of Front is justified for high-volume, team-based communication environments.

Top-Rated Alternatives

Zendesk for Customer Service

4.3/5

(6,582)

View All Alternatives

Front Pricing Reviews

(2)

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

7/7/2022

"I love Front and it's my preferred email platform."

5/5

What do you like best about Front?

There's nothing new to note that I like. I still love how organized and clean the platform is. I also love how I can tag people to message them and give people visibility on messages. Review collected by and hosted on G2.com.

What do you dislike about Front?

They can improve on their cost to use the platform, it's pretty expensive. They could still improve on the occasional system issue where it will go down sometimes or be slow. Review collected by and hosted on G2.com.

Response from Michael Hughes of Front

edit

Love to hear that. If you are still experiencing any latency with our app, we'd love to help further. If you haven't already, you can connect with us at support@frontapp.com

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/24/2026

"ACCESSIVE BILLING ALL ADDONS YOU PAY EXTRA AND YOU GET STUCK IN 1 YEAR CONTRACT"

0/5

What do you like best about Front?

The features are good, the app is stable, and the feature set keeps growing over time. Review collected by and hosted on G2.com.

What do you dislike about Front?

Extremely overpriced, and the pricing is very complicated. They ask you to pay separately for every feature. They will lock you into a contract, and any new features released after your signup date are only available at an extra cost. Even with a simple email, they will flip before renewing your contract for another year. There is no flexibility at all. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

We bought it because we liked the features and believed our business would grow along with the app. However, we ended up stuck in the contract: all add-ons were paid, and the base subscription we were already paying for was heavily priced, leaving no room to add anything on top of what we already had. We ended up paying over $30,000 a year under the contract, with zero flexibility from the company. Review collected by and hosted on G2.com.