# Mitel Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.8/5.0 **Total Reviews:** 235 ## About Mitel Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. ## Mitel Pros & Cons **What users like:** - Users praise the **ease of use** with Mitel's solutions, highlighting smooth integration and user-friendly interfaces. (2 reviews) - Users appreciate the **easy setup** of Mitel solutions, finding integration and device usability straightforward and user-friendly. (2 reviews) - Users appreciate the **easy integration and implementation** of Mitel solutions with existing platforms and user-friendly interfaces. (1 reviews) - Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and systems. (1 reviews) - Users appreciate the **easy integration** of Mitel solutions with existing systems, enhancing overall functionality and user experience. (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users experience **performance issues** with Mitel, including frequent crashes and bugs in the Mobility application. (2 reviews) - Users report a high frequency of **software bugs** , leading to crashes and difficulties in functionality and navigation. (2 reviews) - Users experience **app instability** with Mitel, finding the Mobility application unreliable and often non-functional. (1 reviews) - Users find the **complex reporting** of Mitel frustrating, often citing navigation issues and technical difficulties. (1 reviews) - Users face **connection issues** with Mitel, experiencing inconsistent performance and limited functionality of the Mobility application. (1 reviews) - Users often face **dialing issues** , with phones randomly dialing out, complicating their communication experience. (1 reviews) - Users find the **difficult navigation** of Mitel’s reporting spreadsheets to be time-consuming and frustrating. (1 reviews) - Navigation Difficulty (1 reviews) - Number Issues (1 reviews) - Phone Issues (1 reviews) ## Mitel Reviews ### 1. Friendly Support, but Long Wait Times and Rigid User Licensing **Rating:** 1.5/5.0 stars **Reviewed by:** Michael F. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Mitel?** To be honest the reason we left Mitel was that it sold to another vendor but even before that it was hard to get service. The service was friendly at least once you got to them. **What do you dislike about Mitel?** Service wait times. The being locked into a number of accounts with no room for wiggle on either side of the number. We dropped from 180+ users to 150 and that 30 user difference at 21.99 a month is a big hit when you are paying for an empty seat. **What problems is Mitel solving and how is that benefiting you?** None we switched away from them because of the difficulty level to get assistance. ### 2. Sunsetting soon, move to cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Mitel?** The Administration experience and end user experience **What do you dislike about Mitel?** The Mobility application is spotty at best and non-funtional most of the time. **What problems is Mitel solving and how is that benefiting you?** Mitel TAC is no longer solving any issues. ### 3. A Unified communication platform short review **Rating:** 5.0/5.0 stars **Reviewed by:** Menard B. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Mitel?** What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and integrate with other existing platforms and telephony system. Their devices are also easy to use and have a simple yet friendly user GUI. **What do you dislike about Mitel?** I dont think there is anything I dislike with their solutions. Mitel is our best selling telephony solution. **What problems is Mitel solving and how is that benefiting you?** Other telephone solutions are having hard time integrating with other brands but with mitel it is easy to integrate specially with clients with existing telephony and only wants to upgrade and not discard their existing PABX. ### 4. IT Team Leader **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Mitel?** The GUI from agent perspective but also the back end configuration is easy to use **What do you dislike about Mitel?** A lot of bugs that have been reported, Your site explorer crashes often. **What problems is Mitel solving and how is that benefiting you?** streamlining all contact centre calls and emails ### 5. The only positive thing about the company is the phones. **Rating:** 0.5/5.0 stars **Reviewed by:** Lana S. | Adjunct Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Mitel?** Mitel wireless handset phones were a nice feature and had a very nice look. **What do you dislike about Mitel?** Mitel's customer service was lacking. You get only answers that are scripted, no willingness to help beyond that. If you request to be moved further up the chain, you are met by resentment and a big "no". **What problems is Mitel solving and how is that benefiting you?** Mitel is not solving any problems, they recently shut down the service after selling out to another company, but won't let you out of your contract or waive the early termination fee. I gave them information that was given to me by one of their vendors and then told by them that their vendor was wrong. It's been a complete mess. ### 6. Worked well for start up company **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Mitel?** Serves it's purpose to deal with incoming and outgoing customer contact. **What do you dislike about Mitel?** The reporting spreadsheets were time consuming to navitage through and we often encountered technical difficulties with the lines where the phone lines would randomly dial out. **What problems is Mitel solving and how is that benefiting you?** Since using a different telephony provided and therefore cannot comment further. ### 7. Using Mitel connect for teleworking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Mitel?** Streamlined, functional, and stable interface. I use this tool as part of my role as a local technician to use the softphone for teleworking, I install and troubleshoot the solution as well. **What do you dislike about Mitel?** Global deployment by group policies not optimized **What problems is Mitel solving and how is that benefiting you?** Mitel allows us to use IP telephony (180 connected stations) and to manage them from the director. ### 8. Solid UCaaS solution with useful and user friendly features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Mitel?** The solid Feature set of traditional PBX features plus advantages of Cloud flexibility. All of the Connect apps sync and work well together **What do you dislike about Mitel?** Less control of the pace of when we want to do updates than we had before with our onsite system. Not being constantly encouraged to move to RC-MVP. **Recommendations to others considering Mitel:** Work with a great supportive local Mitel Channel partner as they will be usually providing your 1st tier support. **What problems is Mitel solving and how is that benefiting you?** Greater flexibility to work from remote locations (work from home) or devises without having special network gateway access. Lower cost to add advanced features for a smaller number of users. ### 9. Solid service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Steven S. | Director of Information Management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Great call quality, and very easy to manage. Support has been generally quick and helpful. **What do you dislike about Mitel?** Occasionally have had delays in e-mailed support **What problems is Mitel solving and how is that benefiting you?** No more onsite PBX, and cloud based allows phones to work anywhere - true plug & play! ### 10. Schedule your meetings efficiently and with built-in calendar. **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | Administrador de RR. HH., Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Mitel?** Offer products in an innovative way. It helps us establish conversations with your work team and keeps us always in sync. It promises the best protection of the combined work and stimulates the commitment of employees and clients. I express that it provides fundamental tools for the proper functioning of our organization and in this way takes our company to a high-quality level. Moreover, it provides a collaborative workplace to establish team projects. moreover, it cooperates with registries and programs on the fly. Mitel makes sure you get the most out of your business VoIP solutions. **What do you dislike about Mitel?** it would be great if you could see the phone numbers in voicemail as it only specifies the time and internal phone numbers, and external numbers are specified as unknown. Allow users to transform audio and microphone settings without having to be in an active call. The sound is sometimes an inconvenience because conclusive users cannot hear the other person or vice versa. **Recommendations to others considering Mitel:** We enjoy using this system which has given our organization greater scheduling flexibility, minimizing travel, approving more work and keeping distractions at bay. It provided us with a seamless experience, which we attributed to the smooth running of our organization and we are pleased with the results achieved. **What problems is Mitel solving and how is that benefiting you?** Keep team members connected and benefited during business complications and offer support to boost employee morale and comfort. Simplify your workflow with team messaging, file sharing, and task management. Mitel adopts reinforcement and simple and effective solutions. Plus, unlimited video conferencing, instant emailing, screen sharing during our meetings, call transfer to colleagues, and more. Keep team members connected and beneficial during business hassles and offer support to boost the morale and comfort of the employees. Simplify your workflow with team messaging, file sharing, and task management. Mitel adopts reinforcement and simple and effective solutions. In addition to unlimited video conferencing, sending instant emails, viewing shared screen during our meetings, transferring the call to our colleagues and more. ## Mitel Discussions - [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) - 1 comment, 1 upvote - [View Mitel pricing details and edition comparison](https://www.g2.com/products/mitel/reviews/mitel-review-5279662?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A13%3A57+-0500&secure%5Bsession_id%5D=8700e624-2e45-438d-a1d2-717176fdcb99&secure%5Btoken%5D=af8e42393ea501df793fb5a4b89686012127c7bff189e613a0a6e29c134adb72&format=llm_user) ## Mitel Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top Mitel Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,382 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,320 reviews)