--- title: Mitel MiContact Center Business Reviews meta_title: 'Mitel MiContact Center Business Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Mitel MiContact Center Business works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Mitel MiContact Center Business Reviews **Vendor:** Mitel Networks **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 3.8/5.0 **Total Reviews:** 3 ## About Mitel MiContact Center Business Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center. ## Mitel MiContact Center Business Pros & Cons **What users like:** - Users appreciate the **real-time connectivity** of Mitel MiContact Center Business, which enhances collaboration among coworkers. (1 reviews) ## Mitel MiContact Center Business Reviews ### 1. Great communication software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Mitel MiContact Center Business?** Mitel helps me connect with co workers in real time and increases synergy **What do you dislike about Mitel MiContact Center Business?** At this time I have no dislikes about the software **What problems is Mitel MiContact Center Business solving and how is that benefiting you?** Mitel increases communication and teamwork within and across departments ### 2. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Jonathan P. | Cloud Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about Mitel MiContact Center Business?** Simple to use software. Easy hardware connectivity. Easy forwarding features to other mobile devices. **What do you dislike about Mitel MiContact Center Business?** None besides preferably having the user interface more modern compared to other current competitors such as Twilio. **Recommendations to others considering Mitel MiContact Center Business:** Get past the user interface. The software is solid. **What problems is Mitel MiContact Center Business solving and how is that benefiting you?** The biggest problem Mitel MiContact Center Business resolves is the unified communications client that bridges the gap between hardware voice communications with track records & technical solutions with ease. ### 3. Mitel Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** JACKSON T. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Mitel MiContact Center Business?** Highly Flexible,Can Integrate with multiple Application **What do you dislike about Mitel MiContact Center Business?** Digit Collection need IVR port License this will increase the cost **What problems is Mitel MiContact Center Business solving and how is that benefiting you?** Highly Customizeable IVR,Callback and RADS ## Mitel MiContact Center Business Discussions - [What is Mitel MiContact Center Business used for?](https://www.g2.com/discussions/what-is-mitel-micontact-center-business-used-for) - [View Mitel MiContact Center Business pricing details and edition comparison](https://www.g2.com/products/mitel-micontact-center-business/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-05+12%3A33%3A10+-0500&secure%5Bsession_id%5D=426883f8-9d60-454b-996f-fcec79025417&secure%5Btoken%5D=c66fc7df12e74806985f53b65ee7d6ae7019e10735803fcd6a6ff2ab69d12322&format=llm_user) ## Mitel MiContact Center Business Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Mitel MiContact Center Business Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews)