Content Guru storm Reviews & Product Details

It's a reliable cloud based omnichannel solution which we can scale to our demand and it's modular design means we only need to choose the features we need and want including it's it's AI capabilities of live call transcriptions and call summarisation, integrated QAM solution and WFM for forecasting and scheduling. It supports IVR, ACD and even AI driven routing which enhances efficiency and better customer experience. Mostly the system itself is user friendly. Review collected by and hosted on G2.com.

The licencing model can be quite confusing to ensure individual users have the correct licences assigned but the Content Guru team have always been on hand to support our understanding. Review collected by and hosted on G2.com.

The core product gives you a fantastic degree of control over your telephony system. You are able to customise call delivery throguh FLOW and you can see the data as you want to with prsonailsed dashbords. When making changes you can do these in real time if you wish to allowing the business to respond to unexpexted spikes or issues quickly. Review collected by and hosted on G2.com.

You need to book developer time to make any significant changes well in advance, the best way to navigate this is to run Agile sprints instead of Waterfall style developments. Review collected by and hosted on G2.com.

My team being able to find, listen to and download calls between our advisors and customers quickly and easily is important. The Storm platform allows me to do this quickly and with the built in tools, I can halve the time it took with our previous provider/system. Review collected by and hosted on G2.com.

If I was to make a suggestion, it would be to make the search system smarter. This would include the ability to search for a list of outbound AND inbound calls from/to a phone number, rather than having to do them separately. Review collected by and hosted on G2.com.

Content Guru provides a great solution for cloud-based telephony, they lead the way in IVR and multi-media systems, giving SMS, Voice, Email, Social media, and CRM light solutions that are always innovating their patform

The Support and service are of a very high level, they are constantly adding new capabilities and functions, proactively offering new solutions and highlighting areas of improvement via Forum days

The system is reliable and always available for our customers and staff

Innovation across the board using the latest technology and AI, call transcription, summary and agent assist driving performance improvements Review collected by and hosted on G2.com.

As the company has got bigger and a larger client base we now have to order any custom work with a longer lead time which means we have to plan a lot further ahead in our own roadmap. Review collected by and hosted on G2.com.

The product offers comprehensive capabilities across all core communication channels, with seamless integration through its built-in knowledge base and customer journey tools. Ease of Integration into other tools is also possible and the team are always willing to support.

The team's proactive approach to innovation—especially around AI-driven features like call summarization, sentiment analysis, and real-time agent assistance—shows a strong commitment to continuous improvement, and drive to improve the overall CEX. Review collected by and hosted on G2.com.

The recent upgrade to Storm Recorder has certainly improved the overall user experience, providing a much more streamlined and effective way to access historical call recordings. However, there are still some key functionalities that were part of the previous version but are missing in this release. Review collected by and hosted on G2.com.

Good out of hours support and offer a good range of products that keep up with modern tech (e.g AI software). Allowing us to be the first to deliver some of the services we have over the years, staying ahead of the other DNOs. Review collected by and hosted on G2.com.

I don't like the design of the new dashboard and changes to this based on user feedback have been slow. Communication about changes and user impact could be better. Review collected by and hosted on G2.com.

The system provides impressive reliability and stability. It is user-friendly and has helped us streamline our processes. Accessing data is straightforward, and the conductor platform empowers us to make changes independently, without needing to rely on CG. Review collected by and hosted on G2.com.

To be honest, there is very little to dislike. However, I would appreciate the addition of some form of case management, as that would make the experience even better. Review collected by and hosted on G2.com.

The interface is straightforward and easy to navigate, while the reporting features are impressively detailed, offering numerous options to extract precisely the information needed. Additionally, the ability to automate reporting adds significant convenience. Review collected by and hosted on G2.com.

New features are not immediately deployed Review collected by and hosted on G2.com.

The product itself, we only have the basic DTA view and reporting suite. It does what it says on the tin, is good for our small sized call centre.

There is a good support from their customer services team and in depth support from our BDM John.

There are plenty of features we could implement as we grow which could improve efficiency, reduce human error and scale up as a contact team. We are currently considering a few options which CG have been very open about, given us demos and up front costs aswell as offering support in value cases.

The view suite itself is visual and as a team lead, getting the data in front of me is easy. Review collected by and hosted on G2.com.

The reporting suite is not the most intuitive, highly recommend training up front and repetition. We now have reports that have been built but still struggle to build new metrics and where to start. Review collected by and hosted on G2.com.

We had an exceptional engagement from implementation of Storm all the way to go live. Support team, training, account managers have been really supportive and stepped up to our expectations in Higher Education. We have now a product which we can hugely rely upon and support to move this service from Content Guru is really positive. We used Storm for our Clearing operations, and it has been very well received by the users. Review collected by and hosted on G2.com.

Not Applicable. Everything we have received has been exceptional. Review collected by and hosted on G2.com.