# Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,577 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users find Aircall's **user-friendliness** exceptional, enabling team members to utilize it easily without extensive training. (263 reviews) - Users value Aircall's **easy integration** with various systems, enhancing communication and streamlining operations effortlessly. (112 reviews) - Users appreciate the **reliable and easy-to-use features** of Aircall, enhancing communication and improving support efficiency. (112 reviews) - Users value the **automatic call recording and transcription** feature of Aircall, enhancing record-keeping and tracking seamlessly. (105 reviews) - Users commend Aircall for its **exceptional reliability** , ensuring seamless communication and efficient support across teams. (104 reviews) - Intuitive (99 reviews) - Integrations (95 reviews) - Easy Setup (93 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (87 reviews) - Simple (84 reviews) **What users dislike:** - Users experience **connection issues** with Aircall, including finicky installations and occasional call disconnections. (71 reviews) - Users frequently face **call issues** with poor quality and connectivity, making the experience frustrating and unreliable. (58 reviews) - Users express frustration over **missing features** like talk time tracking and WhatsApp integration, impacting usability. (53 reviews) - Users often face **dialer issues** such as the absence of a proper phone directory and repetitive dialing. (46 reviews) - Users often face **slow loading** issues, impacting calls and features due to inadequate internet connectivity. (44 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (36 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (36 reviews) - Performance Issues (34 reviews) - Integration Issues (31 reviews) - Limited Features (29 reviews) ## Aircall Reviews ### 1. Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Aircall?** We’ve had a very positive experience with Aircall so far. It has become a key part of our call center operations, especially as we scale across multiple business units. It’s a very user-friendly tool, and it’s constantly being updated—especially within the AI tools. Call quality and platform stability have been solid. We manage a high volume of inbound and outbound calls, and Aircall has handled this reliably. By centralizing our communication and improving agent productivity, we’ve been able to optimize our team’s performance without needing to significantly increase headcount. The time savings and operational visibility alone justify the investment. Onboarding was smooth, and the support team has been responsive whenever needed. Additionally, the availability of resources and documentation has made it easy to explore more advanced features over time. One unexpected advantage has been the ability to leverage analytics and insights to improve not just operations, but also training and quality assurance. We’ve been able to identify patterns in calls and refine our processes in a more data-driven way. **What do you dislike about Aircall?** One limitation we’ve encountered is around SMS capabilities. While Aircall supports one-to-one messaging effectively, it does not natively offer robust tools for running mass SMS marketing campaigns. **What problems is Aircall solving and how is that benefiting you?** The ability to leverage analytics and insights to improve not just operations, but also training and quality assurance. We’ve been able to identify patterns in calls and refine our processes in a more data-driven way. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your thoughtful review! We’re happy to hear that Aircall is helping your team scale across business units, and that analytics are powering more data-driven training and QA. We also appreciate your note on SMS. We’ve shared your feedback with our product team as we continue to enhance messaging capabilities. For the time being, this feature may be of interest to you [ https://aircall.io/products/advanced-messaging/ ]. If you have any questions or need further assistance, please don't hesitate to reach out! We're happy to help. Thanks again! Best, Aircall Marketing Team ### 2. Avoid this service at all costs! 4 months later still can't text! **Rating:** 0.0/5.0 stars **Reviewed by:** Brian C. M. | Business Development Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Aircall?** Nothing because they weren't able to deliver on a core function: texting never worked **What do you dislike about Aircall?** Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! **What problems is Aircall solving and how is that benefiting you?** They didn't solve nay of my problems **Official Response from Oona Pecson:** > Hi Brian, Thank you for sharing this feedback. We are truly sorry for the disruption and the frustration you experienced. Our Number Operations team has been thoroughly communicative with you throughout the carrier slowdown. The carrier had a handful of rejections surrounding their privacy policy and opt-in process. This led to delays and an A2P rejection, resulting in SMS being unable to be active in this case. Nonetheless, we understand the impact of this and appreciate you bringing it to our attention. This matter was raised with the team once again, who will be in touch with you. ### 3. Review 10.03 **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel M. | Program Manager III Tooling, Global Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Aircall?** Very easy it is to integrate into existing workflows. The setup is straightforward, and the integration with tools like CRM systems or comm tools (Front) platforms makes it much easier to keep communication centralized. I also like the visibility it gives teams through shared call histories, tagging, and analytics, which helps with collaboration and follow-ups. From an operational perspective, it’s quite intuitive for teams to adopt quickly without heavy training. AI features too: call summary & topics **What do you dislike about Aircall?** Reliability can sometimes be inconsistent, particularly when call quality drops or there are delays in connecting calls. The structure on mapping/creating workflows is still quite manually **What problems is Aircall solving and how is that benefiting you?** Connecting our call to the rest of the workflow, centralising communication in a cloud-based solution, which means call information, notes, and customer history are automatically synchronized to other systems improved visibility and collaboration around customer communication. Overall, it helps streamline communication workflows and gives better insight into call activity and performance. **Official Response from Oona Pecson:** > Hi Daniel, Thank you so much for your kind review! We’re happy to hear how seamlessly Aircall integrates into your workflows and tools, such as your CRM and Front. However, we're sorry about the occasional reliability inconsistencies and the manual setup required for some workflows. The next time you encounter this issue, please contact our support team so they can assist you in troubleshooting and finding a solution. If you have any additional questions, don't hesitate to reach out. We’re here to help. Thanks again for sharing your experience! Best, Aircall Marketing Team ### 4. Easy Setup, Seamless HubSpot & Salesforce Integrations, and Excellent Call Transcripts **Rating:** 4.5/5.0 stars **Reviewed by:** Noxy P. | Operations Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Aircall?** I appreciate the exceptional ease of use, rapid setup, and seamless CRM integrations (specifically HubSpot and Salesforce). It's easy to navigate and you. can save contact details, make a call with a touch of one button. the call transcripts are amazing in helping you see what was discussed on the call. Their customer is easily reachable and swift in assisting and their knowledge base has very useful information. **What do you dislike about Aircall?** Sometimes missed calls just appear without the phone ringing but I later found that this is a routing issue after reaching out to their customer, they helped me with properly setting up routing and I did not have a missed call problem anymore **What problems is Aircall solving and how is that benefiting you?** Aircall centralizes calls, contacts, and data into one platform with integrations (e.g. CRM tools) and it gives teams dedicated business numbers and centralized communication tracking. **Official Response from Oona Pecson:** > Hi Noxy, Thank you so much for your kind review! It's great to hear that Aircall is speeding up your workflows, helping you quickly revisit what was discussed on calls, and working so well for you overall. We're also pleased that our support team was able to assist you and find a solution to your problem. If you ever have questions or need help with anything else, we’re here and happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 5. Unmatched Dependability, Seamless Voice Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Kuv T. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Aircall?** I use Aircall for after-hours services for a Homecare Agency in the US, and it solves a lot of problems for me. It never fails to notify me of an incoming call, which is a common issue with most inbound call tools. I like Aircall because it is very accurate to the voice received and is very independent. I value the voice messaging system the most because it clearly picks up everything in the call and conveys it perfectly. The initial setup of Aircall was also very easy. **What do you dislike about Aircall?** Sometimes it's confusing as to which number is assigned to a specific time where it routes to **What problems is Aircall solving and how is that benefiting you?** Aircall never fails to notify me of incoming calls and has a very clear and precise voice messaging system. **Official Response from Oona Pecson:** > Hi Kuv, Thank you so much for your kind review! We’re thrilled to hear Aircall feels accessible and efficient for your team. It means a lot that our commitment to transparency stands out, and it's great to know we’re supporting your daily client call-ins with a smooth, reliable experience. If you ever have questions or want tips to get even more from Aircall, we’re always here to help. Thanks again! Best, Aircall Marketing Team ### 6. Streamlined Client Communication with Text and Call Summary **Rating:** 5.0/5.0 stars **Reviewed by:** Susana V. | Sales Manager SMERF, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Aircall?** I love that with Aircall, I can text with clients while on a call, which means they can send me documents and other things I need right away. This feature saves time because I don't have to ask them to send an email or use another method. The text feature is especially valuable because it also helps me avoid being marked as spam. Additionally, Aircall provides a call summary that is very specific, which helps me remember past conversations with clients without needing to recall everything myself. The setup was pretty easy, and Aircall is super user-friendly. **What do you dislike about Aircall?** I don't really think I have negative things to say about Aircall. What I would really like is to have an option to call multiple numbers. If they don't answer, then go to the next one. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to call different clients across states. I like that I can text clients during calls to receive needed documents, avoiding emails. It also keeps me from appearing in spam mode and provides call summaries, helping me recall past conversations. **Official Response from Oona Pecson:** > Hi Susana, Thank you so much for your thoughtful review! We’re happy to hear about the ways Aircall is streamlining your workflow. It’s also great to know that the setup went smoothly and that the app is user-friendly. We also really appreciate your feedback on having an option to call multiple numbers. We've relayed this to our product team. If there is anything else you need assistance with or if you have any other questions, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 7. Reliable Phone Service with Easy Setup, Needs UI Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** ken j. | Sales USA, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Aircall?** I find Aircall to be a reliable phone service that works really well for me. I like its ease of use and how easy it is to look at calls made, missed calls, and voice messages. The call history feature is particularly valuable as it allows me to clearly see when I've missed a call and the history of calls made. This feature, along with voicemail, is absolutely essential. Another great thing I like is the ability to assign tasks and calls to different people, which is very important. The initial setup was also super easy; just download and go. **What do you dislike about Aircall?** The user interface takes a little getting used to. Clicking the green plus sign to initiate a call is not super intuitive. Closing out a task and calls is also not super intuitive, but it does work well. **What problems is Aircall solving and how is that benefiting you?** Aircall provides reliable phone services with voicemail, caller ID, and messaging. Its ease of use and the ability to view call history streamline communication for my team. Assigning tasks and calls to different people is very important. **Official Response from Oona Pecson:** > Hi Ken, Thank you so much for your kind review! We’re thrilled to hear how Aircall is powering your team’s communication. We also really appreciate your notes on the UI. We’re continually refining the experience, so these have been shared with our product team. If you have any other questions or need further assistance, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 8. Intuitive, Efficient, with Room to Speed Up **Rating:** 4.5/5.0 stars **Reviewed by:** Sandro K. | Sales Specialist, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Aircall?** I love the transcription feature of Aircall, which utilizes AI to transcribe entire phone calls into text. This function is incredibly useful as it saves me from having to listen to lengthy conversations to find specific information, such as an apartment number or an email address. With the transcription readily available, I can quickly locate any details needed without disturbing the customer with additional questions. The ease of navigation within the app and the consolidation of communication features into a single platform enhance my workflow significantly. Moreover, the setup process was intuitive and straightforward, making it easy to integrate into our operations and train new users. **What do you dislike about Aircall?** Sometimes Aircall can be slow or laggy, which affects its performance. This might be partly due to my not very high-end laptop, but I use other applications that do not exhibit the same sluggishness. Aircall tends to be slower compared to these other applications, and I believe improvement in this area would enhance its ease of use significantly. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to solve communication issues, centralizing calls, texts, and voicemails for easy access and navigation. Its call transcription feature helps quickly locate details without replaying audio, boosting efficiency and reducing customer disturbance. **Official Response from Oona Pecson:** > Hi Sandro, Thank you so much for your review! It's great to hear that Aircall is helping you move faster and streamline your day-to-day. However, we're sorry to hear you’ve experienced some slowness. The next time you come across this issue, please reach out to our Support team with a couple of specific examples so they can troubleshoot and help find a solution. We really appreciate your feedback and support. If there’s anything else we can do, please don't hesitate to reach out. We’re always here to help! Best, Aircall Marketing Team ### 9. Effortless Call Management, Instantly Usable **Rating:** 5.0/5.0 stars **Reviewed by:** Jo P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Aircall?** I find Aircall really helpful for my job, especially since it shows incoming calls in an easy-to-use tab. Everything about it is very easy to follow, and I love that after each call, I can take notes without worrying about a time limit, which relieves a lot of pressure. What I like most is the simplicity of the tabs; I can easily see the conversations, calls, messages, and use features like the power dialer without needing an introduction. It's so intuitive that I can start using it immediately without confusion. The power dialer is particularly valuable as it automatically sets my availability to unavailable when I make outbound calls, which is great because it takes care of that for me, even if I forget. The messages tab is also convenient for talking to customers. Additionally, setting up Aircall was a breeze—I just followed an email, entered my credentials, and downloaded the app. Everything is sorted out, and for incoming calls, I just click accept or decline. I'd definitely give Aircall a 10 for recommendation because it's so easy to use, even for someone new. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** I use Aircall to manage calls easily, track them in simple tabs, and note without time limits, which reduces pressure. The power dialer helps manage my availability automatically during outbound calls, and it's very user-friendly. **Official Response from Oona Pecson:** > Hi Jo, Thank you so much for leaving such a kind review! We’re so happy to hear that Aircall made call management effortless for you from day one. It’s also great to know the Power Dialer’s automatic availability and unlimited post-call notes are easing your workflow and reducing pressure. We really appreciate your 10/10 recommendation! If you ever have questions or need anything, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 10. Easy to use, quick implementation, and cloud integrations that boost productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Florencia María C. | Senior Operation, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Aircall?** Ease of use and quick implementation. The interface is intuitive, operates 100% in the cloud, and integrates very well with tools like CRM and helpdesks, which facilitates call management and improves team productivity without the need for complex infrastructure. **What do you dislike about Aircall?** What I like least about Aircall is that it can be expensive for small teams and that, at times, the call quality depends heavily on the internet connection. Additionally, some advanced features are limited to higher plans. **What problems is Aircall solving and how is that benefiting you?** Solve problems such as the lack of visibility and control in call management, the use of inflexible telephone systems, and the difficulty of integrating calls with work tools. By centralizing everything on a cloud platform with reports and recordings, it benefits me by improving team organization, customer tracking, and operational efficiency, allowing for better decision-making and offering a better customer experience. **Official Response from Oona Pecson:** > Hi Florencia, Thank you so much for your insightful review! We’re thrilled to hear that Aircall’s intuitive interface, fast setup, and seamless integrations are helping your team boost productivity. We hear you on pricing and plan tiers. We’re always looking for ways to improve, and feedback like yours helps guide us in the right direction. If you’d like, we’re happy to help you get the most out of your current plan and setup. Regarding call quality, please feel free to reach out to our Support team with specific details of the issue so they can troubleshoot and help find a solution. If you ever have questions or need anything else, we're here and happy to assist! Thanks again. Best, Aircall Marketing Team ### 11. Efficient Call Management with Room for Notification Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra D. | Onboarding Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Aircall?** I love the 'assign a call' feature in Aircall as it ensures that the right department helps the client by allowing us to assign calls across the team. The voicemail transcription feature is also great because it saves us time; we can quickly get an overview of the problem without having to listen to long voicemails. The initial setup of Aircall was pretty easy too. **What do you dislike about Aircall?** We sometimes have issues with notifications from Aircall that don't appear. We had issues in the past where some people wouldn't receive the notifications from the app. We suggest fixing this issue as it can create frustrations within the team and clients. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the problem of separate conversations on different phones, providing a team overview of calls. The "assign a call" feature ensures the right department helps customers, and voicemail transcription saves time by summarizing problems without listening to lengthy voicemails. **Official Response from Oona Pecson:** > Hi Alexandra, Thanks so much for the thoughtful review! We’re thrilled to hear that assigning calls across teams and voicemail transcription are helping you move faster. Regarding notifications, we apologize for this experience. Our Support team can help troubleshoot and find a solution as to why this is happening. Please reach out to support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] so the team can take a closer look. Thanks again for your feedback. If you have any other questions or require additional assistance, please don't hesitate to contact us. Thank you! Best, Aircall Marketing Team ### 12. Crystal Clear Calls and Global Connectivity with Aircall **Rating:** 4.5/5.0 stars **Reviewed by:** Dave A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Aircall?** I really like how Aircall provides very clear calls with no disturbance, making it easy to connect calls. The call quality is great, and I've experienced no call drops in the nine or ten months I've been using it. I feel the software is great and would highly recommend it, especially for international calls. I also appreciate how easy it was to set up, taking only forty to sixty seconds to download and get login credentials. Another thing I like is their after-sales and customer service, where they keep sending feedback emails and updates, which help improve our work processes. **What do you dislike about Aircall?** Nothing to be honest at the moment **What problems is Aircall solving and how is that benefiting you?** Aircall handles our constant back-and-forth, inbound and outbound calls effortlessly. The call quality is great, with no drops and clear voice clarity. It's perfect for international calls, which we rely on heavily at work. **Official Response from Oona Pecson:** > Hi Dave, Thank you for taking the time to leave a review! It's so great to hear that Aircall is handling your inbound/outbound call volume effortlessly and streamlining your workflows. We really appreciate your feedback. If you ever have questions or need a hand, we’re always here to help. Thanks again! Best, Aircall Marketing Team ### 13. Aircall Is Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Sowmiya R. | Client support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Aircall?** What I like best about Aircall is its ease of use and seamless integration with other tools. The call quality is reliable, and features like call logging, recordings, and analytics make it easy to track conversations and manage workflows efficiently. It also helps teams collaborate better by keeping all call-related data in one place. **What do you dislike about Aircall?** One downside of Aircall is that some features and settings can feel limited or less flexible, especially when it comes to advanced customization and reporting. There can also be occasional call quality or latency issues depending on network conditions, and the pricing can feel a bit high as teams scale. **What problems is Aircall solving and how is that benefiting you?** Aircall is solving the challenge of managing phone communications in a distributed or digital-first environment by providing a cloud-based calling system that integrates seamlessly with CRM and support tools. It centralizes call data, makes it easy to assign numbers for multiple locations or teams, and provides visibility into call analytics and performance. This benefits us by improving team collaboration, reducing manual tracking, ensuring better customer follow-ups, and giving us real-time insights into call activity — all of which help streamline our support and sales workflows. **Official Response from Oona Pecson:** > Hi Sowmiya, Thank you so much for your review! We’re happy to hear that Aircall is helping your team solve challenges and collaborate more effectively by streamlining workflows. We truly appreciate your genuine feedback, as it enables us to make adjustments and improvements as a company. Regarding occasional call quality or latency issues, our Support team is here to help troubleshoot and find solutions. If you have any additional questions or need anything else, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 14. Solid Call Features but minor Bugs **Rating:** 3.0/5.0 stars **Reviewed by:** Robert H. | Technical Support Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Aircall?** I really like the recording of calls feature and the mobile phone app integration in Aircall. The ability to record calls helps us revisit what was said during conversations with customers, which is incredibly useful. The mobile app integration is a big help, especially for techs taking calls out in the field. **What do you dislike about Aircall?** It's a bit buggy with integrations. We have it integrated with Front, and regularly it will show a call is ringing when it is not. Even if you go to close it, it will often continue the ringtone after the call is ended. The initial setup was kinda tough, and their tech support is not great. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for daily business phones, handling IT support calls, and after-hours queues. It helps techs take calls in the field, and recording calls aids in revisiting conversations with customers. **Official Response from Oona Pecson:** > Hi Robert, Thank you for the thoughtful review! It's great to hear that Aircall's call recording and the mobile app are helping your team (especially your field techs) stay effective and aligned. However, we're sorry to hear about the integration hiccups, the lingering ringtone with the Front integration specifically, and the tough setup experience. If you're up for it, please reach out to our Support team with specific examples of these issues at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot and help find a solution. If you need further assistance or have any other questions, please don't hesitate to reach out. Thank you again for your feedback! Best, Aircall Marketing Team ### 15. Poor Connectivity, No cancellation process, Overpromised, and Unresponsive Support **Rating:** 0.5/5.0 stars **Reviewed by:** M. C. | Immigration Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Aircall?** Nothing **What do you dislike about Aircall?** Aircall's connectivity was bad, no matter what audio device or wireless network or a 5G network, including in different cities. Call quality was poor, and callers could not hear us. Warning: two-factor authentication texts from six-digit phone numbers don’t reach Aircall, preventing me from logging into government websites. Customer service was slow to confirm this problem and unresponsive when I tried to cancel my account. I had to involve the legal department because my account was not canceled, and I couldn't remove my payment card. Instructions provided for cancellation are inconsistent. I first requested cancellation over 4 months ago and am unable to cancel myself through my owner account, billing me for 3 more months. Aircall overpromised on its capabilities and partnership with Monday.com integration. The Aircall setup process over promised and under delivered, even with customer service assistance. **What problems is Aircall solving and how is that benefiting you?** Aircall has failed to solve any of my problems. I await cancellation. **Official Response from Oona Pecson:** > Hi M.C., Thank you for sharing your experience. We're sorry to hear that Aircall did not meet your expectations, and we understand your frustration. Your feedback has been shared with the appropriate internal teams, and we will ensure it is handled promptly. If you need anything else from us, please don't hesitate to reach out to us directly. We appreciate you taking the time to leave a review. Thanks again. ### 16. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Patriciane G. | Comercial, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **Official Response from Francis Ramos:** > Thank you for sharing your feedback on Aircall, Patriciane! We're thrilled to hear that you appreciate the intuitive interface, integration capabilities, call quality, and real-time metrics tracking. We understand that system instabilities and slow integrations can be frustrating, and we're continuously working to improve our platform's performance. We also recognize the challenge of internet dependence and are exploring ways to enhance connectivity reliability. If you encounter any additional issues or have further feedback, please don't hesitate to reach out. Thank you for choosing Aircall! ### 17. Essential Tool for Sales Productivity, But with Integration Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Aircall?** I like that I can text and call from the computer and keep my AirPods connected to my computer, not switching back and forth from phone to computer. It feels more productive, especially sending text messages, as I can type from a keyboard instead of on my phone, and it's absolutely vital to have for our sales org in my opinion. The initial setup was super simple and easy, so much so that I don't even remember setting it up. **What do you dislike about Aircall?** The integration with HubSpot has failed more than a few times, which is a common complaint from our team. It can be quite frustrating because sometimes I have to open a new tab to make a call instead of it opening in the same window, which is what I prefer. Also, occasionally the phone number doesn't appear in the phone window, which can be a bit annoying. **What problems is Aircall solving and how is that benefiting you?** Aircall eliminates the need to use personal phones for calls, reducing distractions and increasing productivity by allowing calls and texts from the computer, which is crucial for our sales team. **Official Response from Oona Pecson:** > Hi Hunter, Thank you so much for your thoughtful review! We’re thrilled that Aircall helps your sales team stay productive, and that setup felt effortless. However, we're sorry to hear about the issues you have experienced. The HubSpot integration issue has been raised with the product team. Regarding the other points you mentioned, please reach out to our support team with specific examples or details so they can troubleshoot and help find a solution. If you have any other questions or feedback, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 18. Easy to Use with Great Call Quality, Neat Interface, and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Zain 3. | sale executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Aircall?** Easy to use, Quality of calls, the graphics and call list very neat. the support from aircall helps make my job easier. AI intelligence when giving me the names and details of callers specially when used with MOVING PRO **What do you dislike about Aircall?** I don’t dislike much about Aircall. The main issue I run into is that I sometimes can’t place an outgoing call while I’m receiving an incoming call. **What problems is Aircall solving and how is that benefiting you?** as a company who receives 100's of calls daily its very beneficial ### 19. Aircall Makes Team Collaboration on Client Calls Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Gisselle Ramos d. | Order Processor, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Aircall?** Aircall is wonderful when I’m working with other peers and handling the same callers/clients, thanks to features like “Assign to” and the fact that we can all see who called which client. **What do you dislike about Aircall?** It’s not that I dislike it, but it would be nice if the call didn’t disappear from the “Assigned to” tab once you place the call. I’d prefer to be able to clear it manually, since sometimes a single call doesn’t actually lead to a resolution. **What problems is Aircall solving and how is that benefiting you?** It’s really improving communication between departments, since I can easily find coworkers in other areas and transfer the call. The soft-transfer and cold-transfer options are also very handy, and they work great in these cases. **Official Response from Oona Pecson:** > Hi Gisselle, Thank you so much for your review! It's great to hear that Aircall is helping your teams stay aligned across departments and making handoffs effortless. Great callout on the “Assigned to” tab behavior. If you wish to keep the conversation open after a call, please go to Settings (The gear icon in the bottom left corner of the app) > then Call settings > then toggle off the option "Automatically close conversation after the call". This way, conversations will require to be manually closed. If you have any other questions or comments, feel free to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 20. Easy to Use Sales Prompts That Make Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer G. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Aircall?** its the ease of use and sales prompts that make life easier **What do you dislike about Aircall?** the only thing that i am not fond of is when a call doesnt connect and you need to go back into the open call set a sales tag then close it mannually **What problems is Aircall solving and how is that benefiting you?** It is easier to see the time zone of the number your trying to contact with-out the need to check the time zone first - also being able to complete voicemail drops save masses of time **Official Response from Oona Pecson:** > Hi Jennifer, Thank you so much for your kind review! We’re so glad to hear that Aircall’s ease of use and sales prompts are making your day-to-day easier. We appreciate you flagging the friction when a call doesn’t connect, and you have to reopen, tag, and close it manually. We’re always looking for ways to improve, and your note is super helpful. If you're up for it, please reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] so they can take a closer look and help you out. If you have any additional questions or need further assistance, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 21. Aircall Fits Seamlessly into Modern Team Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael C. | Data Entry Specialist, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Aircall?** What I like most about Aircall is how seamlessly it fits into modern teams’ workflows, without adding unnecessary friction. **What do you dislike about Aircall?** Add-ons cost extra: The core features are generally fine, but many useful integrations and more advanced analytics are only available as paid add-ons, which can add up. **What problems is Aircall solving and how is that benefiting you?** Traditional phone systems are clunky and hard to manage. A cloud-native, software-first phone system that runs in a browser or mobile app means no PBX hardware and no complex telephony administration. The benefits include faster onboarding for new team members, since you can add users in minutes and no desk phones are needed, which is great for remote or hybrid teams. And changes to call routing or numbers don’t require a telecom engineer, making day-to-day updates much easier to handle. **Official Response from Oona Pecson:** > Hi Raphael, Thank you so much for your review! We’re thrilled to hear that Aircall fits seamlessly into your team’s workflows and is making your workdays easier. We also really appreciate your notes on pricing and add-ons. We're always looking for ways to improve, and feedback like yours helps guide us in the right direction. In the meantime, we’re always here to help you get the most out of your current plan and setup. Please don't hesitate to reach out with any questions. Thanks again! Best, Aircall Marketing Team ### 22. Exceptionally Convenient and Feature-Rich Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Imene T. | Care agent., Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Aircall?** What I like about Aircall is that it's extremely convenient when you want to select the mode to do the isolating voice. You can work with it very effectively even if your connection is kind of lagging and losing its course. It's coming down the line. You can work with it very effectively. You can access to the recordings and evaluate your calls and propose an excellent service. And what I also like about it, it is very convenient in terms of customer experience. When you use it, it's very easy, it's very practical. You can set also the timelines and etc, etc. There is a lot of good and cool features. So, thank you, Aircall. **What do you dislike about Aircall?** There isn't much I don't like about AirCall, I like it the way it is, for now I'm not thinking about something that bothers me, when I will think about it I will re-send the feedback. **What problems is Aircall solving and how is that benefiting you?** The problem that AirCall is solving, it's about the stuff that you miss as calls, but you can check them and recall back people, which is good. **Official Response from Oona Pecson:** > Hi Imene, Thank you so much for your kind review! We’re thrilled to hear that Aircall feels convenient and feature-rich for you, and we really appreciate your detailed feedback. We’re especially glad that Aircall helps you manage missed calls and quickly call customers back, as this is exactly the type of customer experience we aim to enable. Feel free to reach out to us if you ever have any other questions or need assistance. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 23. Easy Setup with Some Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Holly B. | Client Partner (Contract), Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Aircall?** I like the ease of using Aircall. I can just log on, click on it, and it tracks how many phone calls I've made, which is great for keeping everything organized. I also appreciate that it records the phone calls, allowing me to review and audit them later. Additionally, I find note-taking easy with Aircall. The initial setup was very easy too; I just downloaded the Aircall workspace, which highlights phone numbers on webpages. **What do you dislike about Aircall?** Sometimes it's glitchy, and I have to reconnect the app. **What problems is Aircall solving and how is that benefiting you?** Aircall lets me handle a high volume of outbound calls and records them for review. It solves the problem of easy call tracking and auditing, and I find it easy to take notes as well. **Official Response from Oona Pecson:** > Hi Holly, Thanks so much for the thoughtful review! It's great to hear that Aircall helps you stay organized and productive, and supports your high-volume outbound calling with clarity and control. However, we're sorry to hear about the occasional glitches. If the issue persists and becomes more troublesome, please reach out to our Support team at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot and help find a solution. If you have any other questions or need further assistance, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 24. Easy to Set Up with Strong Call Management—But Call Quality Depends on Your Internet **Rating:** 3.5/5.0 stars **Reviewed by:** Sonali P. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Aircall?** What I like most about Aircall is how it simplifies and centralizes customer communication for sales and support teams. It’s very easy to set up and use, even without heavy technical involvement, which makes onboarding teams quick and efficient. I also like the call management capabilities—features like call routing, IVR, shared inbox, and call monitoring make it easier to manage high volumes of customer interactions efficiently. **What do you dislike about Aircall?** since it’s a cloud-based calling tool, call quality can sometimes be inconsistent, especially on unstable internet connections, which can impact customer conversations. **What problems is Aircall solving and how is that benefiting you?** Without proper systems, it’s hard to track conversations and customer history. Aircall offers call logging, recording, and CRM integrations. This helps me stay informed, track interactions, and provide better support. **Official Response from Oona Pecson:** > Hi Sonali, Thank you so much for your kind review! We’re happy to hear that Aircall is helping you and your team centralize sales and support communications, providing you with the full customer history you need to deliver stronger support. However, we're sorry to hear about the occasional inconsistency with call quality. If you're up for it, please reach out to our Support team with specific examples of this issue at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] so they can troubleshoot and help find a solution. If you need help with anything else or have additional questions, please don’t hesitate to reach out. We’re always here and happy to help. Thanks again for your feedback! Best, Aircall Marketing Team ### 25. Easy to Use and Exceptionally Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Hilda K. | Support Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Aircall?** It is easy to use and I have never bumped in to any issues so it is also reliable! **What do you dislike about Aircall?** I don't know if it is possible, but it would be of great help if there was a function that detects the number and who is calling. Today we name the numbers with either name or restaurant name, but if the number is not named it makes it harder for us to know/creates an extra step where we have to check and search manually for who is calling. Another feature that would be nice is if we could take notes in aircall, maybe leave a few sentences what the call was about or some helpful information that the next person could have use for, today we can only leave a TAG - a headline for what the call was regarding. **What problems is Aircall solving and how is that benefiting you?** It is easy to use and reliable! It makes my work very easy and I can both fast and efficiently get in touch with important persons in my work using aircall. **Official Response from Oona Pecson:** > Hi Hilda, Thank you so much for your kind review! We’re thrilled to hear Aircall has been easy to use and exceptionally reliable for you. That’s exactly what we aim for. We really appreciate your thoughtful suggestions: • Caller identification: When contacts are saved on Aircall (or synced with a CRM) the name will be displayed. Are you suggesting something that captures a probable business name even if there was never any established contact before? Feel free to reach out with more insight on this, but we will share this with the relevant team. • Notes on calls: In addition to tags, Aircall supports call notes/comments directly in the app (during or after a call), and those notes can sync with many integrations. If you’re not seeing Notes today, our Support team would be happy to help enable it and share a quick walkthrough. Thanks again for choosing Aircall. If you have any questions or any other notes, feel free to reach out. We’re always happy to help! Best, Aircall Marketing Team ### 26. Highly Efficient and User-Friendly Calling Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sangram Z. | Analyst, Maritime, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Aircall?** I like the ease of use with Aircall and how I can dial numbers just like using my phone or mobile. I appreciate being able to literally type numbers, add them to my contacts, and internally transfer calls to my teammates if a client wants to talk with a different customer service agent. It was easy to set up, just downloading the app and linking it with my company email address. **What do you dislike about Aircall?** I think it should have features to easily clear the list of missed calls in one go, rather than removing them number by number from the list. **What problems is Aircall solving and how is that benefiting you?** Aircall lets me call and message clients directly, add contacts, and transfer calls to teammates easily. **Official Response from Oona Pecson:** > Hi Sangram, Thank you so much for your kind review! It's great to hear that Aircall feels as intuitive as your phone, and that setup was a breeze with the app and your company email. We also appreciate your suggestion about clearing missed calls in bulk. We've shared this feedback our team. If you need further assistance or have any other questions, please don't hesitate to reach out! We're here and happy to help. Thanks again! Best, Aircall Marketing Team ### 27. Efficient Communication, Minor Lag Issue **Rating:** 5.0/5.0 stars **Reviewed by:** Maz W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Aircall?** I love how easy it is to call people using Aircall and the ability to put a call on hold and call someone else at the same time. This feature allows me to stay in contact with a customer and also call my supervisor to ask questions that the customer may have. I use Aircall for work and it enables quick communication between my team, making it a valuable tool for our customer services. **What do you dislike about Aircall?** Sometimes when I go to copy the number it lags, which can be a bit annoying as it leads to me not being able to answer the call due to it lagging. **What problems is Aircall solving and how is that benefiting you?** Aircall allows quick communication within my team and lets me stay in contact with customers while reaching out to supervisors for needed questions. **Official Response from Oona Pecson:** > Hi Maz, Thank you so much for your lovely review! We’re delighted to hear that Aircall makes it easy for you to place calls, put customers on hold, and consult with a supervisor in real-time. We're sorry to hear about the occasional lag when copying numbers. The next time you encounter this lag, please reach out to our Support team so they can troubleshoot and try to find a solution. Anytime you have questions or need assistance, we’re here and happy to help. Thanks again for sharing your experience! Best, Aircall Marketing Team ### 28. Effortless Setup, Comprehensive Performance Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Conold C. | Sales Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Aircall?** I like Aircall's easy-to-use interface and the thoughtful suite of features they offer. I also appreciate how well it integrates with AI, which helps us accomplish tasks more efficiently and track conversion and performance metrics. The initial setup was super simple, taking us no longer than a day to have everything ready. This efficiency allows us to get more done with less work required. **What do you dislike about Aircall?** Some key features are locked behind paywalls which does not help when you are trying to make use of the features but on a tight budget **What problems is Aircall solving and how is that benefiting you?** I use Aircall to track KPIs and performance metrics, understand customer interactions, and make client calls efficiently, with an easy interface and AI integration helping my team accomplish more with less effort. **Official Response from Oona Pecson:** > Hi Rafael, Thank you so much for your kind review! We’re thrilled to hear that Aircall is helping your team work smarter and keep a closer eye on conversion and performance metrics. We also appreciate your feedback about some features being part of higher-tier plans. We’re always here to help you get the most our of your current plan and answer any questions you might have. If there’s anything else we can help with, please reach out anytime. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 29. Efficiënte HubSpot-integratie, heeft soepelere nummerkiezen nodig **Rating:** 4.5/5.0 stars **Reviewed by:** Mario Z. | Customer Succes Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Aircall?** Ik waardeer de integratie met HubSpot die Aircall biedt, omdat het mijn workflow aanzienlijk efficiënter maakt en de algehele productiviteit verbetert. Deze naadloze verbinding zorgt voor een betere beheersing van oproepen en gegevens tussen de tools, wat ongelooflijk waardevol is voor soepele operaties. Bovendien was de initiële installatie van Aircall eenvoudig en gemakkelijk, waardoor het onboardingproces probleemloos verliep. Over het algemeen verbeteren deze aspecten van Aircall mijn ervaring enorm en versterken ze de effectiviteit van het platform in mijn dagelijkse taken. **What do you dislike about Aircall?** Ik vind het inefficiënt om een nummer te bellen met Aircall. Momenteel vereist het te veel klikken, omdat er geen optie is om een nummer direct te slepen en neer te zetten of te kopiëren en plakken in een kiezer zonder extra stappen. **Recommendations to others considering Aircall:** Definieer. Geef het een kans. **What problems is Aircall solving and how is that benefiting you?** Ik gebruik Aircall omdat het me helpt om moeiteloos mensen te bereiken met een extensie, en de integratie met HubSpot maakt bellen efficiënter. **Official Response from Leslie Andrade:** > Hi Mario, thank you for sharing your feedback with us 🙌 We value your input and are happy to hear you are enjoying our App Marketplace. We're continuously working on updates and enhancements to provide you with a better experience. You can stay up to date on our latest news below. To ensure you have the best account set up, I recommend reaching out to your dedicated Customer Success Manager. ### 30. Effortless Communication, Stellar Features **Rating:** 5.0/5.0 stars **Reviewed by:** Yuki S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Aircall?** I really enjoy using Aircall because it makes my job easier by providing all the information, so I don't have to check who's working on it or who's on the call. I like the fact that it lets me know if another person already took the call before me, and it saves the caller IDs and voice mails, which I find a cool feature. The initial setup was super easy, which was a pleasant surprise. **What do you dislike about Aircall?** Maybe adding more statuses for when offline. **What problems is Aircall solving and how is that benefiting you?** Aircall makes my job easier by telling me who's on a call or sent a text, eliminating the need to check manually. It also features call notification, caller ID, and voicemails, which I find cool. **Official Response from Oona Pecson:** > Hi Yuki, Thank you so much for your kind review! We’re happy to hear that Aircall is making your day-to-day easier. We also appreciate your suggestion about adding more offline statuses. This has been shared with our product team. If you ever have questions, need help, or have more feedback to share, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 31. Reliable for Outbound Calls, Needs Power Dialer Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Brandon C. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Aircall?** I like that Aircall hardly has any downtime and makes it easy to switch phone numbers. This is extremely valuable for me because I need to make calls for my job, and being able to switch numbers helps as some companies won't answer certain area codes. The initial setup was pretty simple too, so I haven't had to do much. **What do you dislike about Aircall?** The power dialer doesn't work very well, so I'm having to use it through HubSpot rather than the dialer. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to make outbound sales calls through different VoIP numbers, minimizing downtime and seamlessly switching numbers. This is crucial since some companies won't answer certain area codes. **Official Response from Oona Pecson:** > Hi Brandon, Thanks so much for the great review! We’re so happy to hear that Aircall is powering your outbound calling. We also appreciate the note on Power Dialer. Please feel free to reach out to our support team at support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] with specific details of this issue, so they can help troubleshoot and find a solution. If you have other questions, please don't hesitate to reach out! We're here and happy to help. Thanks again for choosing Aircall. Best, Aircall Marketing Team ### 32. Easy Call Tracking and Tagging, but Background Noise Can Be Loud **Rating:** 3.5/5.0 stars **Reviewed by:** Martina S. | Customer support agent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Aircall?** I can track the calls in the line for me and all other collegues, it is easy to use allow to choose tag and write anote, allow us to choose the after call work time and has application and web version **What do you dislike about Aircall?** There is no noise cancellation, unfortunatily the background voices are always loud **What problems is Aircall solving and how is that benefiting you?** It was easy to use to make inbound and outbound calls and check the line also the calls are recorded but we can stop recording this is not possible in alot of other programs **Official Response from Oona Pecson:** > Hi Martina, Thank you so much for your kind review! We love hearing that Aircall's app and web versions are helping you and your colleagues stay organized and efficient. We also really appreciate your feedback on background noise. The next time you encounter this issue, please don't hesitate to contact our support team with more details so they can assist with troubleshooting. If you ever have other questions, we’re always here and happy to help. Thanks again! Best, Aircall Marketing Team ### 33. Effortless Calling and Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Ander V. | Business Development Manager Latam, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Aircall?** What I like best about Aircall is how simple and reliable the call experience is. The interface is clean, the call quality is consistently strong, and it integrates seamlessly with my CRM and outreach tools. Features like call routing, real-time notes, and automatic logging make my workflow smoother and help me stay organized. It feels built specifically for modern sales teams. **What do you dislike about Aircall?** What I dislike about Aircall is that the system can occasionally lag when switching between calls or loading past call logs. The reporting dashboard is helpful, but it could offer more customization and deeper analytics. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the challenge of managing high-volume inbound and outbound calls while keeping everything organized in one place. It automatically logs calls into my CRM, records conversations for coaching, and makes it easy to route calls to the right person. **Official Response from Oona Pecson:** > Hi Ander, Thank you so much for your thoughtful review! We’re thrilled to hear that Aircall is helping you stay organized and streamline your workflow. That's exactly what we aim to deliver! We also appreciate you flagging the occasional lag when switching calls or loading past logs, as well as your request for more customizable, deeper reporting. Performance optimization and richer analytics are active areas of focus for our product team. If you’re open to it, sharing a few examples of when you notice the lag (or the specific metrics/filters you’d like to see in reporting) would be incredibly helpful. If you ever need anything or have any additional questions, we’re always here to help. Thanks again! Best, Aircall Marketing Team ### 34. Intuitive and Effortless Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia E. **Reviewed Date:** January 21, 2026 **What do you like best about Aircall?** I like that Aircall's interface is large and is a pop-up window, making everything easy to see. It allows me to quickly see all of the contact info I need to look at. I can easily hit Alt-Tab on my keyboard to switch to Aircall, helping me text customers or see my status. The pop-up window also allows one to see slightly behind it, which is helpful. I find Aircall very user-friendly, and despite never having used it before, I feel very comfortable navigating it now. It's easy to use even for someone new to the software. **What do you dislike about Aircall?** The only thing that would be very beneficial is when the icon is shrunk down. When I'm not using Aircall but it's open, I wish there was a way to indicate that I was available or unavailable. Sometimes I don't remember if I marked myself available or not after I finish a task. It would be really nice if there were a red icon or a green icon to indicate my availability. **What problems is Aircall solving and how is that benefiting you?** Aircall solves communication problems by allowing us to provide phone support to customers, which is often more effective than emails or texts. This helps address IT issues directly. **Official Response from Oona Pecson:** > Hi Cynthia, Thank you so much for your review! We love hearing that Aircall is helping you work faster and allowing your team to deliver effective phone support and resolve IT issues more efficiently. We really appreciate you bringing up the availability/user status indicator idea, especially when the app is minimized. We have made a note of this and passed it along to our Product team. If you ever need anything else, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 35. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Arath G. | Asesor logistico., Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **Official Response from Oona Pecson:** > Hi Arath, Thank you for the great review! We’re thrilled that Aircall’s intuitive experience and saved calls help you stay on top of client follow-ups. However, I'm sorry to hear about the occasional dropped calls. Please feel free to share a few examples with our Support Team and they'll look into finding a solution. If you ever need anything else, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 36. BRING BACK AIRCALL IO!! YOUR WORKSPACE IS THE WORST!! **Rating:** 0.0/5.0 stars **Reviewed by:** Kristina Jane M. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Aircall?** I used to love it when they are still using Aircall IO since it used to be straightforward and user friendly but now they turned into workspace which id a complete disaster. It's not user friendly and very complicated **What do you dislike about Aircall?** Everything about it since it became a workspace I WISH THEY COULD BRING BACK THE IO FEATURES ITS HARD TO CHECK UNTAGGED CALLS NOW AND HAS LOTS OF BUGS **What problems is Aircall solving and how is that benefiting you?** the cannot solve problems, they are contributing to the problem **Official Response from Oona Pecson:** > Hi Kristina, We’re sorry to hear you’re unhappy with the update. We want to make sure Aircall continues to work well for your business. Please reach out to us at the link below so we can hear your specific concerns and work toward a resolution together. https://support.aircall.io/en-gb/requests/new ### 37. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Marco A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 ### 38. Perfect integration and quick setup **Rating:** 5.0/5.0 stars **Reviewed by:** Kadri B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Aircall?** What I like most is that Aircall is integrated into our CRM system, which makes calling leads very fast. I really like the simplicity of clicking directly on the contact's number and needing just one more click to call. Additionally, Aircall's power dialer makes the work easier and faster, which I find to be a great thing. I find the initial setup of Aircall very easy. **What do you dislike about Aircall?** I think everything is great. What could be possible is if the integration with the CRM happens even faster, so that you can immediately see on Aircall who you have called. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to quickly call interested leads. The power dialer makes my work easier and faster. I particularly like the integration with our CRM system, as I can click directly to make calls. **Official Response from Oona Pecson:** > Hi Kadri, Thank you so much for your review! It's great to hear that Aircall is helping you call leads in just a couple of clicks and work faster. We love hearing ideas like your suggestion for an even faster CRM integration, and we truly appreciate you taking the time to share it. We’ve made sure your feedback is noted and shared with the team. If you ever have other questions please feel free to reach out. We’re always happy to help. Thanks again for being part of our community! Best, Aircall Marketing Team ### 39. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 ### 40. A Work in Progress **Rating:** 3.5/5.0 stars **Reviewed by:** Briana L. | Customer Success and also Concierge, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2025 **What do you like best about Aircall?** Not sure what I like best yet. I still have not found the great things about it. **What do you dislike about Aircall?** We recently switched over to Aircall from another phone platform. It’s still very new to me, but so far, I find it a bit hard to navigate. It’s not as user-friendly as I expected, and it doesn’t seem to have everything in one place like our previous system did. You have to click through several areas to find what you’re looking for, which kind of defeats the purpose of using it. Maybe with more time and updates, it’ll become easier to use—but for now, I’m still adjusting. **What problems is Aircall solving and how is that benefiting you?** Right now, Aircall helps us handle calls as a team and keeps our communication organized in one system. It makes it easy to see who’s available. Even though I’m still learning my way around, this is supposed to be how it’s meant to make teamwork and call management smoother once you get comfortable with it. ### 41. Aircall’s Intuitive Interface and CRM Integrations Keep Support Running Smoothly **Rating:** 4.5/5.0 stars **Reviewed by:** Praphul Kumar P. | Senior FreshService System Admin and Automation developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Aircall?** I like Aircall because it has a simple, intuitive interface, real-time call monitoring, and easy call routing. Its strong integrations with ticketing and CRM systems also help make day-to-day support operations run more smoothly. **What do you dislike about Aircall?** At times, call quality seems to depend heavily on how stable my internet connection is, and I wish a few of the more advanced features offered more customization. Aside from those points, my overall experience has been good. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the challenge of managing high volumes of incoming and outgoing support calls by providing a cloud-based, easy-to-use phone system with smart call routing, real-time monitoring, and seamless integration with our support tools. This benefits us by improving agent efficiency, reducing response times, ensuring better tracking of call activities, and giving clear visibility into performance through integrated reporting — all of which help us deliver faster and more consistent customer support. **Official Response from Oona Pecson:** > Hi Praphul, Thank you so much for your review! We’re thrilled to hear that Aircall is helping your team run support more smoothly and efficiently. We also appreciate your feedback on call quality and your honest notes on customization. While call quality can be affected by network stability, our Support team is happy to help find a solution. The next time you notice this issue, please reach out to them with specific details so they can troubleshoot further. If you need anything or have any other questions, we’re always here to help. Thanks again! Best, Aircall Marketing Team ### 42. Comprehensive Features and Effortless AI Call Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Emma B. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Aircall?** They provide a broad range of features that are straightforward to use. I especially appreciate being able to analyze calls with AI, which helps me identify key action points. They have made taking calls a breeze, as well as tracking information. The integrations available ith out other system, make using both simultaneously easy. **What do you dislike about Aircall?** Occasionally, the desktop app fails to connect, and I have to end the task before it will reconnect. While this issue might be related to our system's firewall or our network connection, it becomes frustrating to have to reset the app so frequently. **What problems is Aircall solving and how is that benefiting you?** The transcripts and call analysis have improved our communication with customers. The AI-generated breakdowns of calls have made it easier for us to identify areas where extra tasks are necessary to better assist our clients. **Official Response from Oona Pecson:** > Hi Emma, Thank you so much for your kind review! It’s fantastic to hear that AI analysis is helping you surface key action points and improve customer communication. We’re also thrilled that taking calls and keeping information organized feels easy, and that our integrations make it simple to work alongside your other tools. I’m sorry to hear about the occasional desktop app connection hiccups. If this happens again, please reach out to us with specific details and we'll escalate this to the relevant team to find an answer and/ or solution. Feel free to reach out anytime if you have any other questions! We’re always here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 43. Effortless Setup, Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Frank F. **Reviewed Date:** January 16, 2026 **What do you like best about Aircall?** I love Aircall's ease of use and ease of integration, especially with my CRM of choice, HubSpot. It's the easiest platform to set up and connect with HubSpot. I also appreciate the great capabilities Aircall has in terms of integration with CallRail, which allows for routing marketing leads from CallRail directly into Aircall. The willingness to integrate with other applications that provide SIP trunking is a major boon for me. The client service engagement provided by the Aircall team is fantastic, and the setup was super easy, with the ability to quickly deploy additional phone numbers using templates. The speed at which we can get it set up and integrated within the HubSpot CRM is unmatched and is why I like to recommend Aircall to friends, colleagues, and clients. **What do you dislike about Aircall?** Probably the thing that could be improved the most about Aircall isn't really an issue with Aircall, but more with HubSpot. The mobile experience on HubSpot doesn't allow third-party calling providers to be utilized to hit the call button within the HubSpot mobile app. However, Aircall's mobile app is quite robust, allowing us to make calls easily on the go. I just wish the context of our CRM database was more readily available on the Aircall mobile app. **What problems is Aircall solving and how is that benefiting you?** Aircall solves the problem of easily integrating a calling solution within our CRM, allowing us to record and transcribe conversations, display contextual CRM prompts, and quickly onboard new reps, enhancing our workflow efficiency. **Official Response from Oona Pecson:** > Hi Frank, Thank you so much for your kind review! It's great to hear that Aircall’s easy setup, rapid HubSpot connection, and flexible integrations are powering your workflows. Regarding HubSpot, please don't hesitate to contact our Support team with any specific questions or details at your convenience. We’re here and happy to help you get the most out of your current setup. Also, thank you for the note about wanting more CRM context in the Aircall mobile app. We really value your feedback! If there’s anything else we can do, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 44. Impeccable call management and seamless integration with CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Lorena A. | back office specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Aircall?** Impeccable quality, I highlight how easy call management has become, and the integration and implementation with our CRM, RELIABILITY AND PERFECT FUNCTIONING, I use it daily, so it is an essential tool in my work. Whenever we have had a problem, the support has been quick and effective. **What do you dislike about Aircall?** THE NEW VERSION, I keep using the old one because it seems much more intuitive and easy to use **What problems is Aircall solving and how is that benefiting you?** As a back office providing support to a sales team, my work is greatly simplified with Aircall. It makes taking notes easier, and the recordings are very helpful when dealing with disputes with clients. Each call and note is automatically synchronized and recorded with the CRM, without my hunters losing a minute of their sales time. It is a tool that saves us all time, and the quality of the service is perfect. **Official Response from Oona Pecson:** > Hi Lorena, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on call quality, easy call management, and seamless CRM integration. It means a lot to know Aircall is an essential part of your day-to-day—automatic call and note syncing with your CRM and reliable recordings are designed to save your team time and help resolve disputes faster. We’re also thrilled to hear our support team has been quick and effective when you’ve needed a hand! Thank you as well for the candid note about the new version. We’re actively refining the interface to make it as intuitive (and faster) than the classic experience. If you’re open to it, we’d love to learn which parts feel less intuitive so we can prioritize improvements—and we’re happy to share tips or settings that can mirror your preferred workflow. Feel free to reach out anytime if you have questions or need assistance—we’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 45. Simple to Use Call Recording with Smooth CRM Sync **Rating:** 4.0/5.0 stars **Reviewed by:** Stefan D. | Senior Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Aircall?** simple to use, records calls, syncs to CRM **What do you dislike about Aircall?** Transcript isn’t brilliant, sometimes have to sign in separately to the desktop app and the Chrome extension, seem to change the urls for reviewing old calls that I have bookmarked **What problems is Aircall solving and how is that benefiting you?** Recording work calls, can use to refer back to for complaints, integrates with Jimminy as an AI transcribing and coaching tool, integrates with Hubspot to record activities **Official Response from Oona Pecson:** > Hi Stefan, Thank you so much for the thoughtful review! We’re happy to hear that Aircall makes call recording effortless. We also appreciate you for flagging transcript accuracy, the separate sign-ins, and changing URLs for past calls. For the time being, our support team has explained that minor URL changes may happen naturally as the product evolves. Regarding transcript accuracy, they would appreciate it if you could share some examples of this issue with support@aircall.io. If you have any other questions or need further assistance, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 46. Aircall's Customer Service Nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** Bianca S. **Reviewed Date:** January 14, 2026 **What do you like best about Aircall?** Aircall records customer calls when it doesn't drop out. **What do you dislike about Aircall?** Service is ok until you want to cancel the membership. There is no phone number to talk to anyone, and filling out forms to get in touch to ensure your cancellation is confirmed was met with an auto-response from their own form email setup saying their email address isn't being monitored, leading to no ability to talk to anyone. Fast forward a few weeks, and over $9K was deducted from our account. I had raised 3 tickets and emailed over 5 times, and still no response from anyone. I finally got in touch with someone from a different department who told me they would put me in touch with the correct department. They assured me they would look into it, but it's almost been a month now and still no response. I am now reporting them as a scam and to Fair Trading. Customer service, or at least someone who answers. A monitored email address, a hotline to call, abide by their own rules for contract cancellation. Integrations didn't work well. Not the easiest initial setup, and the extra monthly charges were not set out, we spent a lot more money than what we thought we were signing up for. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for recording customer calls. ### 47. Easy to Use and Feels Just Like a Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Tara F. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Aircall?** It’s very easy to use & set up, and acts just like a phone would. I also love the transcript feature so that I don’t have to fully listen to whole calls and can easily find the information I need. It also easily integrates with other tools. **What do you dislike about Aircall?** Sometimes it feels like it can be laggy, but I’m not completely sure if it’s the app itself or my laptop, which can get slow from time to time. **What problems is Aircall solving and how is that benefiting you?** It records conversations and stores them in an easy place, also imports directly to Gong. **Official Response from Oona Pecson:** > Hi Tara, Thank you so much for your kind review! We’re happy to hear that Aircall feels intuitive, helps you find key moments fast, and keeps your calls and insights in one streamlined workflow. Thanks as well for flagging the occasional lag. Please feel free to reach out to our Support team, and they will be happy to troubleshoot this issue and find a solution. If you ever need anything or have any additional questions, we’re here to help! Thanks again. Best, Aircall Marketing Team ### 48. Effortless Setup, Superior Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Abegail F. | Customer Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2025 **What do you like best about Aircall?** I appreciate Aircall for its excellent call quality, making communication with our guests clear and easy to understand. The setup process was also simple and straightforward, which I found very convenient. Their customer service stands out as well, providing a positive experience that influenced my decision to start using Aircall. Overall, these features ensure that Aircall effectively assists with our communication needs, and the outstanding call quality is a compelling reason for me to consider purchasing it again. I am very satisfied with the product, to the extent that I don't see anything that needs changing. My positive experience with Aircall is reflected in my likelihood to recommend it, which I rate as a 10 out of 10. **What do you dislike about Aircall?** At this moment the quality and features of Aircall is wonderful **What problems is Aircall solving and how is that benefiting you?** I use Aircall to ensure clear communication with our guests, benefiting from its ease of use and excellent call quality. ### 49. Seamless CRM Integration with Efficient Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Matt C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Aircall?** I use Aircall to call customers from Zoho CRM for solar sales. It allows me to message and call from the same number and from the same dialer screen, which is awesome. The dialer is extremely useful and the tools for templates are easy to use. It's very easy, quick, and efficient to follow up and send sales and marketing SMS. **What do you dislike about Aircall?** I wish it also automatically registered the name of the person from the CRM, not just the number for the person listed in the dialer. **What problems is Aircall solving and how is that benefiting you?** Aircall allows me to call and message customers from the same number and dialer screen. The dialer is extremely useful, and the tools for templates are easy to use, making it efficient to send sales and marketing SMS. **Official Response from Oona Pecson:** > Hi Matt, Thank you so much for your review! It's great to to hear how seamlessly Aircall fits into your workflow. We love hearing ideas like your suggestion to automatically register the name of someone from the CRM, and we truly appreciate you taking the time to share it. We’ve made sure your feedback is noted and shared with the team. If you have any other comments or questions, don’t hesitate to reach out. We’re always happy to help. Thanks again! Best, Aircall Marketing Team ### 50. Efficient, Reliable, and Easy to Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Diego B. **Reviewed Date:** January 05, 2026 **What do you like best about Aircall?** I use Aircall for speed dialing and to speak with my clients and look for new clients. It works really well. I like how the application saves all the information that gets to it. Also, the way you can use free lines is perfect, and it's really fast. It's a great tool for keeping in touch with my customers and clients in real time, with very few issues about connection. Setting it up was really easy, taking only about ten minutes, so I was already using it quickly. **What do you dislike about Aircall?** Well, sometimes, due to connection issues, it could be glitchy. Or I could just get disconnected, but that is not on a normal basis. It just happens maybe because I just stump it with work. But for the most part, it works really well. **What problems is Aircall solving and how is that benefiting you?** I use Aircall for speed dialing and client communication. It lets me communicate with my clients very fast, solving the communication problem I had with other systems. It's also crucial for team communication. **Official Response from Oona Pecson:** > Hi Diego, Thank you so much for your kind review! We’re thrilled that Aircall’s quick setup, speed dialing, and reliable real-time calling are helping you stay close to clients and collaborate with your team. We’re continually improving performance, and if those rare connection hiccups pop up again, please feel free to reach out to our Support Team so we can find a solution. Thanks again! Best, Aircall Marketing Team ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+11%3A49%3A49+-0500&secure%5Bsession_id%5D=faf6290d-39c5-4c5d-91cd-36c594166368&secure%5Btoken%5D=7e76bbda0a97d051ff918bc7343ce89d9e5d3e4c8fe1ec18af6ab0b456561238&format=llm_user) ## Aircall Integrations - [4Seller](https://www.g2.com/products/4seller/reviews) - [Access Vincere Evo](https://www.g2.com/products/access-vincere-evo/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 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AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - 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