# Aircall Reviews **Vendor:** Aircall **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,575 ## About Aircall Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. ## Aircall Pros & Cons **What users like:** - Users find Aircall's **user-friendliness** exceptional, enabling team members to utilize it easily without extensive training. (263 reviews) - Users appreciate the **reliable and easy-to-use features** of Aircall, enhancing communication and improving support efficiency. (112 reviews) - Users value Aircall's **easy integration** with various systems, enhancing communication and streamlining operations effortlessly. (111 reviews) - Users value the **automatic call recording and transcription** feature of Aircall, enhancing record-keeping and tracking seamlessly. (104 reviews) - Users commend Aircall for its **exceptional reliability** , ensuring seamless communication and efficient support across teams. (104 reviews) - Intuitive (99 reviews) - Integrations (94 reviews) - Easy Setup (93 reviews) - Users value the **user-friendly interface** of Aircall, enjoying its simplicity and seamless integration with CRM systems. (87 reviews) - Simple (84 reviews) **What users dislike:** - Users experience **connection issues** with Aircall, including finicky installations and occasional call disconnections. (70 reviews) - Users frequently face **call issues** with poor quality and connectivity, making the experience frustrating and unreliable. (57 reviews) - Users express frustration over **missing features** like talk time tracking and WhatsApp integration, impacting usability. (53 reviews) - Users often face **dialer issues** such as the absence of a proper phone directory and repetitive dialing. (46 reviews) - Users often face **slow loading** issues, impacting calls and features due to inadequate internet connectivity. (43 reviews) - Users report **number issues** , including double ringing and outgoing call quality problems like audio lag and breakups. (36 reviews) - Users report **poor call quality** issues, including drops and clarity problems, especially during international calls. (36 reviews) - Performance Issues (34 reviews) - Integration Issues (31 reviews) - Limited Features (29 reviews) ## Aircall Reviews ### 1. Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Aircall?** We’ve had a very positive experience with Aircall so far. It has become a key part of our call center operations, especially as we scale across multiple business units. It’s a very user-friendly tool, and it’s constantly being updated—especially within the AI tools. Call quality and platform stability have been solid. We manage a high volume of inbound and outbound calls, and Aircall has handled this reliably. By centralizing our communication and improving agent productivity, we’ve been able to optimize our team’s performance without needing to significantly increase headcount. The time savings and operational visibility alone justify the investment. Onboarding was smooth, and the support team has been responsive whenever needed. Additionally, the availability of resources and documentation has made it easy to explore more advanced features over time. One unexpected advantage has been the ability to leverage analytics and insights to improve not just operations, but also training and quality assurance. We’ve been able to identify patterns in calls and refine our processes in a more data-driven way. **What do you dislike about Aircall?** One limitation we’ve encountered is around SMS capabilities. While Aircall supports one-to-one messaging effectively, it does not natively offer robust tools for running mass SMS marketing campaigns. **What problems is Aircall solving and how is that benefiting you?** The ability to leverage analytics and insights to improve not just operations, but also training and quality assurance. We’ve been able to identify patterns in calls and refine our processes in a more data-driven way. **Official Response from Oona Pecson:** > Hi there, Thank you so much for your thoughtful review! We’re happy to hear that Aircall is helping your team scale across business units, and that analytics are powering more data-driven training and QA. We also appreciate your note on SMS. We’ve shared your feedback with our product team as we continue to enhance messaging capabilities. For the time being, this feature may be of interest to you [ https://aircall.io/products/advanced-messaging/ ]. If you have any questions or need further assistance, please don't hesitate to reach out! We're happy to help. Thanks again! Best, Aircall Marketing Team ### 2. Avoid this service at all costs! 4 months later still can't text! **Rating:** 0.0/5.0 stars **Reviewed by:** Brian C. M. | Business Development Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Aircall?** Nothing because they weren't able to deliver on a core function: texting never worked **What do you dislike about Aircall?** Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! **What problems is Aircall solving and how is that benefiting you?** They didn't solve nay of my problems **Official Response from Oona Pecson:** > Hi Brian, Thank you for sharing this feedback. We are truly sorry for the disruption and the frustration you experienced. Our Number Operations team has been thoroughly communicative with you throughout the carrier slowdown. The carrier had a handful of rejections surrounding their privacy policy and opt-in process. This led to delays and an A2P rejection, resulting in SMS being unable to be active in this case. Nonetheless, we understand the impact of this and appreciate you bringing it to our attention. This matter was raised with the team once again, who will be in touch with you. ### 3. Review 10.03 **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel M. | Program Manager III Tooling, Global Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Aircall?** Very easy it is to integrate into existing workflows. The setup is straightforward, and the integration with tools like CRM systems or comm tools (Front) platforms makes it much easier to keep communication centralized. I also like the visibility it gives teams through shared call histories, tagging, and analytics, which helps with collaboration and follow-ups. From an operational perspective, it’s quite intuitive for teams to adopt quickly without heavy training. AI features too: call summary & topics **What do you dislike about Aircall?** Reliability can sometimes be inconsistent, particularly when call quality drops or there are delays in connecting calls. The structure on mapping/creating workflows is still quite manually **What problems is Aircall solving and how is that benefiting you?** Connecting our call to the rest of the workflow, centralising communication in a cloud-based solution, which means call information, notes, and customer history are automatically synchronized to other systems improved visibility and collaboration around customer communication. Overall, it helps streamline communication workflows and gives better insight into call activity and performance. **Official Response from Oona Pecson:** > Hi Daniel, Thank you so much for your kind review! We’re happy to hear how seamlessly Aircall integrates into your workflows and tools, such as your CRM and Front. However, we're sorry about the occasional reliability inconsistencies and the manual setup required for some workflows. The next time you encounter this issue, please contact our support team so they can assist you in troubleshooting and finding a solution. If you have any additional questions, don't hesitate to reach out. We’re here to help. Thanks again for sharing your experience! Best, Aircall Marketing Team ### 4. Easy Setup, Seamless HubSpot & Salesforce Integrations, and Excellent Call Transcripts **Rating:** 4.5/5.0 stars **Reviewed by:** Noxy P. | Operations Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Aircall?** I appreciate the exceptional ease of use, rapid setup, and seamless CRM integrations (specifically HubSpot and Salesforce). It's easy to navigate and you. can save contact details, make a call with a touch of one button. the call transcripts are amazing in helping you see what was discussed on the call. Their customer is easily reachable and swift in assisting and their knowledge base has very useful information. **What do you dislike about Aircall?** Sometimes missed calls just appear without the phone ringing but I later found that this is a routing issue after reaching out to their customer, they helped me with properly setting up routing and I did not have a missed call problem anymore **What problems is Aircall solving and how is that benefiting you?** Aircall centralizes calls, contacts, and data into one platform with integrations (e.g. CRM tools) and it gives teams dedicated business numbers and centralized communication tracking. **Official Response from Oona Pecson:** > Hi Noxy, Thank you so much for your kind review! It's great to hear that Aircall is speeding up your workflows, helping you quickly revisit what was discussed on calls, and working so well for you overall. We're also pleased that our support team was able to assist you and find a solution to your problem. If you ever have questions or need help with anything else, we’re here and happy to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team ### 5. Unmatched Dependability, Seamless Voice Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Kuv T. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Aircall?** I use Aircall for after-hours services for a Homecare Agency in the US, and it solves a lot of problems for me. It never fails to notify me of an incoming call, which is a common issue with most inbound call tools. I like Aircall because it is very accurate to the voice received and is very independent. I value the voice messaging system the most because it clearly picks up everything in the call and conveys it perfectly. The initial setup of Aircall was also very easy. **What do you dislike about Aircall?** Sometimes it's confusing as to which number is assigned to a specific time where it routes to **What problems is Aircall solving and how is that benefiting you?** Aircall never fails to notify me of incoming calls and has a very clear and precise voice messaging system. **Official Response from Oona Pecson:** > Hi Kuv, Thank you so much for your kind review! We’re thrilled to hear Aircall feels accessible and efficient for your team. It means a lot that our commitment to transparency stands out, and it's great to know we’re supporting your daily client call-ins with a smooth, reliable experience. If you ever have questions or want tips to get even more from Aircall, we’re always here to help. Thanks again! Best, Aircall Marketing Team ### 6. Streamlined Client Communication with Text and Call Summary **Rating:** 5.0/5.0 stars **Reviewed by:** Susana V. | Sales Manager SMERF, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Aircall?** I love that with Aircall, I can text with clients while on a call, which means they can send me documents and other things I need right away. This feature saves time because I don't have to ask them to send an email or use another method. The text feature is especially valuable because it also helps me avoid being marked as spam. Additionally, Aircall provides a call summary that is very specific, which helps me remember past conversations with clients without needing to recall everything myself. The setup was pretty easy, and Aircall is super user-friendly. **What do you dislike about Aircall?** I don't really think I have negative things to say about Aircall. What I would really like is to have an option to call multiple numbers. If they don't answer, then go to the next one. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to call different clients across states. I like that I can text clients during calls to receive needed documents, avoiding emails. It also keeps me from appearing in spam mode and provides call summaries, helping me recall past conversations. **Official Response from Oona Pecson:** > Hi Susana, Thank you so much for your thoughtful review! We’re happy to hear about the ways Aircall is streamlining your workflow. It’s also great to know that the setup went smoothly and that the app is user-friendly. We also really appreciate your feedback on having an option to call multiple numbers. We've relayed this to our product team. If there is anything else you need assistance with or if you have any other questions, we’re here and happy to help. Thanks again! Best, Aircall Marketing Team ### 7. Reliable Phone Service with Easy Setup, Needs UI Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** ken j. | Sales USA, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Aircall?** I find Aircall to be a reliable phone service that works really well for me. I like its ease of use and how easy it is to look at calls made, missed calls, and voice messages. The call history feature is particularly valuable as it allows me to clearly see when I've missed a call and the history of calls made. This feature, along with voicemail, is absolutely essential. Another great thing I like is the ability to assign tasks and calls to different people, which is very important. The initial setup was also super easy; just download and go. **What do you dislike about Aircall?** The user interface takes a little getting used to. Clicking the green plus sign to initiate a call is not super intuitive. Closing out a task and calls is also not super intuitive, but it does work well. **What problems is Aircall solving and how is that benefiting you?** Aircall provides reliable phone services with voicemail, caller ID, and messaging. Its ease of use and the ability to view call history streamline communication for my team. Assigning tasks and calls to different people is very important. **Official Response from Oona Pecson:** > Hi Ken, Thank you so much for your kind review! We’re thrilled to hear how Aircall is powering your team’s communication. We also really appreciate your notes on the UI. We’re continually refining the experience, so these have been shared with our product team. If you have any other questions or need further assistance, we’re here to help. Thanks again! Best, Aircall Marketing Team ### 8. Intuitive, Efficient, with Room to Speed Up **Rating:** 4.5/5.0 stars **Reviewed by:** Sandro K. | Sales Specialist, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2025 **What do you like best about Aircall?** I love the transcription feature of Aircall, which utilizes AI to transcribe entire phone calls into text. This function is incredibly useful as it saves me from having to listen to lengthy conversations to find specific information, such as an apartment number or an email address. With the transcription readily available, I can quickly locate any details needed without disturbing the customer with additional questions. The ease of navigation within the app and the consolidation of communication features into a single platform enhance my workflow significantly. Moreover, the setup process was intuitive and straightforward, making it easy to integrate into our operations and train new users. **What do you dislike about Aircall?** Sometimes Aircall can be slow or laggy, which affects its performance. This might be partly due to my not very high-end laptop, but I use other applications that do not exhibit the same sluggishness. Aircall tends to be slower compared to these other applications, and I believe improvement in this area would enhance its ease of use significantly. **What problems is Aircall solving and how is that benefiting you?** I use Aircall to solve communication issues, centralizing calls, texts, and voicemails for easy access and navigation. Its call transcription feature helps quickly locate details without replaying audio, boosting efficiency and reducing customer disturbance. **Official Response from Oona Pecson:** > Hi Sandro, Thank you so much for your review! It's great to hear that Aircall is helping you move faster and streamline your day-to-day. However, we're sorry to hear you’ve experienced some slowness. The next time you come across this issue, please reach out to our Support team with a couple of specific examples so they can troubleshoot and help find a solution. We really appreciate your feedback and support. If there’s anything else we can do, please don't hesitate to reach out. We’re always here to help! Best, Aircall Marketing Team ### 9. Effortless Call Management, Instantly Usable **Rating:** 5.0/5.0 stars **Reviewed by:** Jo P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Aircall?** I find Aircall really helpful for my job, especially since it shows incoming calls in an easy-to-use tab. Everything about it is very easy to follow, and I love that after each call, I can take notes without worrying about a time limit, which relieves a lot of pressure. What I like most is the simplicity of the tabs; I can easily see the conversations, calls, messages, and use features like the power dialer without needing an introduction. It's so intuitive that I can start using it immediately without confusion. The power dialer is particularly valuable as it automatically sets my availability to unavailable when I make outbound calls, which is great because it takes care of that for me, even if I forget. The messages tab is also convenient for talking to customers. Additionally, setting up Aircall was a breeze—I just followed an email, entered my credentials, and downloaded the app. Everything is sorted out, and for incoming calls, I just click accept or decline. I'd definitely give Aircall a 10 for recommendation because it's so easy to use, even for someone new. **What do you dislike about Aircall?** nothing **What problems is Aircall solving and how is that benefiting you?** I use Aircall to manage calls easily, track them in simple tabs, and note without time limits, which reduces pressure. The power dialer helps manage my availability automatically during outbound calls, and it's very user-friendly. **Official Response from Oona Pecson:** > Hi Jo, Thank you so much for leaving such a kind review! We’re so happy to hear that Aircall made call management effortless for you from day one. It’s also great to know the Power Dialer’s automatic availability and unlimited post-call notes are easing your workflow and reducing pressure. We really appreciate your 10/10 recommendation! If you ever have questions or need anything, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team ### 10. Easy to use, quick implementation, and cloud integrations that boost productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Florencia María C. | Senior Operation, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Aircall?** Ease of use and quick implementation. The interface is intuitive, operates 100% in the cloud, and integrates very well with tools like CRM and helpdesks, which facilitates call management and improves team productivity without the need for complex infrastructure. **What do you dislike about Aircall?** What I like least about Aircall is that it can be expensive for small teams and that, at times, the call quality depends heavily on the internet connection. Additionally, some advanced features are limited to higher plans. **What problems is Aircall solving and how is that benefiting you?** Solve problems such as the lack of visibility and control in call management, the use of inflexible telephone systems, and the difficulty of integrating calls with work tools. By centralizing everything on a cloud platform with reports and recordings, it benefits me by improving team organization, customer tracking, and operational efficiency, allowing for better decision-making and offering a better customer experience. **Official Response from Oona Pecson:** > Hi Florencia, Thank you so much for your insightful review! We’re thrilled to hear that Aircall’s intuitive interface, fast setup, and seamless integrations are helping your team boost productivity. We hear you on pricing and plan tiers. We’re always looking for ways to improve, and feedback like yours helps guide us in the right direction. If you’d like, we’re happy to help you get the most out of your current plan and setup. Regarding call quality, please feel free to reach out to our Support team with specific details of the issue so they can troubleshoot and help find a solution. If you ever have questions or need anything else, we're here and happy to assist! Thanks again. Best, Aircall Marketing Team ## Aircall Discussions - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes - [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) - 2 comments, 2 upvotes - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [View Aircall pricing details and edition comparison](https://www.g2.com/products/aircall/reviews/aircall-review-10368162?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A30%3A02+-0500&secure%5Bsession_id%5D=281605b4-c549-48c2-87b1-517dbde8a3dc&secure%5Btoken%5D=c78a5429e83792cb13155cc9ed4d9edc18386645c343e318d1b68bd3b7fab95e&format=llm_user) ## Aircall Integrations - [4Seller](https://www.g2.com/products/4seller/reviews) - [Access Vincere Evo](https://www.g2.com/products/access-vincere-evo/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 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AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Emails - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - 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