G2

AN

Aviwe N.

Senior Associate Operations

Mid-Market (51-1000 emp.)

8/15/2024

"Lets Talk-Desk."

5/5

What do you like best about Talkdesk?

Easy to use on work daily basis. Flexible for customer interactions. Convenient for use. Being able to check my QA Evaluations Can track my daily calls. Can Aux different aux codes to adhere to my daily work schedule. Can contact or interact with colleagues through talk desk. Ring Notification on an incoming call call transfers with other departments' option to answer an incoming call Review collected by and hosted on G2.com.

What do you dislike about Talkdesk?

Seniors being able to change your aux code status at anytime. Review collected by and hosted on G2.com.

What problems is Talkdesk solving and how is that benefiting you?

Talkdesk is making it easy to interact with different customers every day in order to maintain our daily service level, makes it easy to communicate internationally with colleagues and customers, makes it easy for our Quality assurance team to ensure service delivery in talking with our prioritized customers. Review collected by and hosted on G2.com.

Response from Aunalisa Arellano of Talkdesk

edit

Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that you find it convenient for daily use and that it helps you track your daily calls and interact with colleagues.