G2

Annie S.

Network Engineer

Enterprise (> 1000 emp.)

2/7/2022

"Network Engineer-User of This Product"

5/5

What do you like best about Cisco Unified Contact Center Express?

It is reliable and easy. I'm a Network Engineer by profession. I have been in this field for almost 8 years now. And working with Cisco devices is my everyday job. Cisco is a very good product, reliable, efficient for day-to-day use in a productive environment, and I have been enjoying fiddling around with this product technically. Review collected by and hosted on G2.com.

What do you dislike about Cisco Unified Contact Center Express?

Well, I don't see any downside of it when its demand is high in the market. Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Unified Contact Center Express:

As it is, I would highly recommend to other industries to at least deploy this product in their environment to at least observe its value and scalability. Review collected by and hosted on G2.com.

What problems is Cisco Unified Contact Center Express solving and how is that benefiting you?

Well, as with my experience, we've been resolving issues related to IP phones with Cisco Unified, and that is a big benefit. Troubleshooting is also reliable. Review collected by and hosted on G2.com.