Talkdesk Reviews & Product Details

We use Talkdesk for bettering our customer service and support and it has been working well. It is a great auto dialer and works amazing well as a contact center and we always leverage on AI to ensures fast and reliable customer support.

It comes with amazing AI Voice Assistants that helps in handling repetitive customer care tasks such as queries and it auto directs customers to the right agents depending on the issues.

With the tool, we also improve agent performance thanks to features such as knowledge base and ease of recording and analyzing calls provides agents with right suggestions to help customers. Review collected by and hosted on G2.com.

Using is Talkdesk is straightforward and it has all the features we need in place. No malfunctioning to report. Review collected by and hosted on G2.com.

Talkdesk is a remarkable approach that facilitates the outbound and inbound communication options, and this consolidates all the engagement measures

The software has brilliant integration measures working with multiple apps including helpdesk and CRM and this facilitates the capturing of customer information

The software has a dashboard that delivers proper analytical reports, and this includes agent performance and sales reports

Talkdesk ensures there is AI support which helps us capture the insights and sentiment of clients

The program has a cloud based contact information that and this eliminates the infrastructural costs and maintenance expenses Review collected by and hosted on G2.com.

Talkdesk has issues with call quality where Internet connection is a must

Talkdesk has price transparency issues, something that makes it hard for company to budget Review collected by and hosted on G2.com.

Talkdesk is a high quality technical platform that allows you to automate the user experience for all your customers to improve and meet all your business requirements.

I can also say that Talkdesk stands out for its advanced tools to modernize the services you offer to your entire customer base, allowing you to attract greater profits and business benefits. Review collected by and hosted on G2.com.

I have nothing bad to say about Talkdesk's digital work features and tools, my experience has been positive and professional and I can recommend using all of its virtual resources. Review collected by and hosted on G2.com.

The way routing, IVR and voice flows are handled feels surprisingly simple: we could set up rules like "VIP customer -> senior rep" or "mobile chat-only query -> minimal agent path" without needing a full workflow team. I appreciated how Talkdesk gives visibility to supervisors: real-time dashboards show agent status, call queues, average wait times - so we could intervene quickly instead of discovering issues post-mortem. Review collected by and hosted on G2.com.

Licensing becomes complex as you scale: when moving from a basic voice-only setup to omnichannel + co-pilot + workforce-management features, the cost model requires planning ahead to avoid surprise bills. Review collected by and hosted on G2.com.

Talkdesk is a fantastic system that offers the best options and tools to solve any problem related to customer service for your business, reducing complexity and operational difficulties across your entire filed of work.

I can also say that Talkdesk is an amazing work system because of its automation features, reducing technical errors and facilitating the management of all business relationships with your customer base. Review collected by and hosted on G2.com.

I think Talkdesk is a reliable and secure system for responding professionally to all your customers' business needs, I have nothing bad to say about this advanced system. Review collected by and hosted on G2.com.

As a Talkdesk user I can say that it is an accessible and innovative platform that offers the most advanced digital resources to improve the commercial experience of your business's customers, meeting each of their requirements and needs.

I can also say that Talkdesk facilitates the management and automation of your company's workflows, improving the overall quality of all the products and services you offer to your customer base. Review collected by and hosted on G2.com.

I have nothing bad to say or comment on about Talkdesk's digital features and resources, I like how it works and its business utility. Review collected by and hosted on G2.com.

As a user of Talkdesk's virtual work features and resources, I can say that it is an amazing work system that allows for the customization and improvement of the commercial experience for all my business's customers, enhancing the quality and reputation of our brand.

In addition, Talkdesk offers digital automation features and resources that facilitate the adoption of new business management and customer service models, improving the quality of all our commercial services. Review collected by and hosted on G2.com.

I think Talkdesk is a system that offers high quality digital features and resources for businesses, I have nothing negative to say about this excellent system. Review collected by and hosted on G2.com.

One of Talkdesk's strengths as a platform is its variety of features and options for automating the user experience for all your business's customers, making your commercial process much more user friendly and personalized to all their needs and requirements.

I can also mention that Talkdesk integrates effectively with your work systems and applications to improve your business's customer service, resulting in a better commercial reputation for all your products and services. Review collected by and hosted on G2.com.

I like how Talkdesk's digital resources work, I think it is a professional platform that is very useful for businesses. Review collected by and hosted on G2.com.

I like Talkdesk for its ease of use and how it centralizes all aspects of customer support in one platform. The intuitive interface makes it simple for both new and experienced team members to navigate. I appreciate the automation features like intelligent call routing and workflow automation, which save a lot of time and reduce errors. The integration with our CRM system allows us to maintain a complete view of customer history, making it easier to provide personalized support. Additionally, the reporting and analytics tools are excellent, giving clear insights into team performance and customer interactions, which helps us continually improve our support. The initial setup was fairly straightforward, and the onboarding guides and support resources were helpful, making the overall setup process intuitive and user-friendly. Review collected by and hosted on G2.com.

Occasionally, the system can feel a bit slow during peak call times, which can be frustrating for agents handling high volumes. Some of the advanced features, like custom reporting or workflow automation, can also have a learning curve for new users. It would be great if Talkdesk offered more intuitive guidance or templates for these advanced features, as well as faster performance during busy periods. Review collected by and hosted on G2.com.

Talkdesk enables communication through voice, SMS, email, chat, and social media, all from a single, unified interface. Agents have access to previous interactions across these channels, which means customers don’t need to repeat information. Additionally, the platform offers real-time dashboards, such as Talkdesk Live, as well as historical reporting through Talkdesk Explore. This allows supervisors and managers to monitor performance, identify trends, and make operational adjustments as needed. Review collected by and hosted on G2.com.

Some features (omnichannel, advanced workflows, analytics, etc.) require paying for higher tiers or add-ons, which drives up total cost, and also, reports are not flexible enough, filtering is limited, or getting the specific metrics/data they want requires extra steps Review collected by and hosted on G2.com.