The best thing about Google Contact Center AI, in my opinion, is the robustness of its AI-based automation and natural language capabilities. This can assist in accessing relevant data faster, automating mundane activities, and delivering more consistent service to the customers. The other factor that I admire is that it integrates well with the Google Cloud platform ecosystem. Review collected by and hosted on G2.com.

The first thing that I find distasteful is that setting up the system and configuring it can be difficult for those who don’t have good knowledge of cloud computing and artificial intelligence technology. It will also need some extra efforts to integrate it into existing processes. The cost can also rise when the scale is big. Review collected by and hosted on G2.com.