CloudTalk Reviews & Product Details

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/

Product Website

Seller

CloudTalk

Discussions

CloudTalk Community

Languages Supported

German, English, Italian, Dutch, Portuguese, Spanish

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Overview by

Michal Kouril

Pricing

Pricing provided by CloudTalk.

Lite

$19.00

1 User Per Year

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CloudTalk Integrations

(32)

Verified by CloudTalk

CloudTalk Media

CloudTalk

Click to Call feature

CloudTalk Dialpad

CloudTalk Analytics

CloudTalk Contacts

Official Downloads

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Shreya R.

Sales Development Representative

Mid-Market (51-1000 emp.)

10/28/2025

"Streamlined calling and tracking experience with smooth CRM integration"

5/5

What do you like best about CloudTalk?

CloudTalk has made it incredibly easy to manage and track all my sales and customer calls in one place. I love how seamlessly it integrates with CRMs like HubSpot and Apollo I can log calls, notes, and follow-ups automatically without switching tabs. The call quality is reliable, and features like call recording and analytics make it easy to review performance and improve conversations. It’s definitely helped boost productivity in my daily outreach. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Sometimes, the desktop app can lag a bit when handling multiple outbound calls at once or syncing with other tools in real time. I’d also love to see more customization options for reporting dashboards. But overall, these are minor issues compared to the efficiency it brings to our workflow. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk has streamlined our entire outbound calling process from tracking calls to logging details automatically into Apollo and our CRM. It’s reduced the manual effort that used to come with note-taking and follow-up scheduling. The analytics and dashboard make it easy to monitor performance and identify areas of improvement for every rep. Overall, it’s made outreach smoother, faster, and far more efficient. Review collected by and hosted on G2.com.

David M.

Student Sucesss Manager

Mid-Market (51-1000 emp.)

10/27/2025

"User-Friendly and Reliable, But Needs Better Call Feedback"

4/5

What do you like best about CloudTalk?

I've been using CloudTalk for a couple of months and I've had a good experience. The best thing is the interface; it is intuitive and user-friendly, it's not very hard to use it and get accustomed to it. The other thing I find useful is the settings; I find it easy to customize and change the setup in order to get the best out of this tool. Lastly, I've never had big or complex technical issues with it, so I think it has been a good experience overall. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

There is something that I really don't like and it's pretty much a headache for me. Sometimes, when I call certain numbers, I don't get a dial tone. It's irritating. I understand this might be caused by the actual line that I'm calling, but the fact that there is no feature or alternative that lets you hear something when there's no actual dial tone makes it very hard to manage the call. I really wish there was a way to manage this situation other than waiting in silence watching the time on the screen go by. Review collected by and hosted on G2.com.

Raquel V.

Customer Success Ops & Strategy Lead

Enterprise (> 1000 emp.)

10/27/2025

"Intuitive Interface and Seamless Calling—Perfect for Managing Clients"

5/5

What do you like best about CloudTalk?

There are many qualities I could mention here! I believe the UX/UI team really worked tirelessly to create a product that is visually very intuitive, like a cell phone screen on a computer. There's no difficulty in making calls at all!

Furthermore, I can use the platform to make international calls without any issues. The difference is that I can also receive calls, which is incredible!

The call history is saved, which is great because I always need to review my calls to improve contact with leads and clients. And I can also build a contact list, and that is awesome since I manage a complex client portfolio! Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

I haven't really had any problems using the platform yet. Review collected by and hosted on G2.com.

Denis R.

Business Executive

Mid-Market (51-1000 emp.)

10/27/2025

"Modern platform for calls."

4.5/5

What do you like best about CloudTalk?

Modern platform with cross-platform clients for all major platforms - Mac, Windows, Linux, iOS and Android. Works like a charm, very stable, fast and develops very active. They are very attentive to their customers, had several calls with product managers with a chance to provide my feedback on using their product.

During usage of CloudTalk never had any troubles, e.g. tool works as expected. Setup was easy. I use it on macOS and Android, all is synced (contacts, calls, etc.) and works fine on both platforms. Calls are very clear, no delays, stable connection both on Wi-Fi and mobile internet.

Also, platform actively develop modern features, e.g. AI agents that help a lot with processing routine operations and requests. Easy to integrate with other solutions due to well documented API. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

You have to pay for using it :))) Just kidding, pricing is very affordable! Review collected by and hosted on G2.com.

Luke E.

Sales

Mid-Market (51-1000 emp.)

10/30/2025

"Smooth, Reliable, and Fast—A Great App with Easy Integration"

5/5

What do you like best about CloudTalk?

smooth process, easy integration , reliable and fast Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

nothing so far , great app and interface is easy Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk has made my day-to-day work so much easier. As someone who spends hours making calls and following up with leads, I can honestly say it’s a total game-changer.

The call quality is excellent, the interface is super intuitive, and everything integrates perfectly with our CRM — which means no more wasting time on manual updates. I can focus on conversations that actually drive results.

What I love most is the call analytics and recordings, which help me improve my performance after every call. The system is reliable, quick to use, and helps me reach more people in less time.

If you’re in sales or customer success, CloudTalk will absolutely boost your productivity and confidence on the phone. Highly recommend it! Review collected by and hosted on G2.com.

Claudia G.

Sales Closer

Enterprise (> 1000 emp.)

10/29/2025

"Intuitive and Efficient, with Room for Customization and Integration Improvements"

5/5

What do you like best about CloudTalk?

I really like how easy it is to use and how quickly you can set up everything. The interface is intuitive, and it helps me manage calls and track performance efficiently. Customer support is also very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

At times, the call quality can decrease depending on the strength of the internet connection, and there are a few integrations that could use some improvement. Additionally, I would appreciate having more customization options available in the dashboard. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk has helped us centralize communication with clients and track all outbound and inbound calls in one place. It also saves a lot of time for our sales team with the auto-dialer feature, improving efficiency and helping us close more deals. Overall, it makes our daily operations smoother and more organized. Review collected by and hosted on G2.com.

Roman W.

CEO

Small-Business (50 or fewer emp.)

11/12/2025

"Outstanding Support and Feature-Rich, User-Friendly App"

5/5

What do you like best about CloudTalk?

I love the great communication and support from CloutTalk team. They send useful information, ask how the experience is and follow-up quickly on problems and questions. Quite rare to see that.

The app is easy to use and quickly to understand. Also, offers a wide range of functions, i.e. AI summary, recording, number switching, analytics of calls and accounts and more. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

I can't say that I found something awful about CloudTalk. Sometimes the app has a bug, where after a call you have a screen and can't do anything. Then I need to go back and can call again. Review collected by and hosted on G2.com.

Ketery S.

Student Customer Succes

Mid-Market (51-1000 emp.)

10/27/2025

"User-Friendly Interface and Global Numbers"

5/5

What do you like best about CloudTalk?

The interface is really easy to use and being able to use different numbers from different countries really help the communication to flow better with customers around the world. The options to test my devices is also great so I can make sure my mic is working along with my headphones. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Sometimes the call looks like it has been picked up, but it went to the mailvoice. Would be nice if the system could recognize that. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

Communication with customers for diverse locations. In our previous tool, making internacional calls was really hard and sometimes a weird number would show up for the customers. That never happened with Cloudtalk. I can call customers from Europe, America and other places daily with no pain. Is really awesome. Review collected by and hosted on G2.com.

Daniel T.

Sales supervisor

Mid-Market (51-1000 emp.)

10/27/2025

"Useful, but limited in views and editing permissions"

5/5

What do you like best about CloudTalk?

Allows high-quality calls in more than 160 countries: more international reach without complications

Automation of repetitive tasks, allowing the team to focus on high-value conversations

Integration with CRM and BI, which facilitates data for making decisions based on real information Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Limited in views or editing permissions Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk is a tool that provides real value: it improves team productivity, reduces downtime, and generates metrics that allow you to optimize margin and effectiveness. With a focus on profitability, productivity, and data, CloudTalk fits because it provides precisely these three: operational improvement (fewer errors, less time wasted), metrics to optimize margin and performance, and global support to grow without infrastructure being a bottleneck. Review collected by and hosted on G2.com.

Tainaa Cristina R.

Sales Consultant

Mid-Market (51-1000 emp.)

11/19/2025

"Exceptional Support and Effortless CRM Integration"

5/5

What do you like best about CloudTalk?

We have lots of support from the platform, and we're able to refine the settings and tags as we need it. Also, the system communicates very well with CRM platforms and has an intuitive user interface, which makes it very easy to use even for those who never had contact to this kind of platfom. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Sometimes it disconnects from the internet and it doesnt give any notifications on it. Review collected by and hosted on G2.com.