# What is Salesforce customer community?

What is Salesforce customer community?

##### Post Metadata
- Posted at: over 3 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Salesforce Customer Community (now officially part of Salesforce Experience Cloud) brings to the table. It effectively shifts the dynamic from a traditional "ticket-based" support model to a proactive, "community-driven" ecosystem.

##### Comment Metadata
- Posted at: 4 months ago
- Author title: TDX'25 Attendee | ISE'25-CIT | PD-1 Certified | Salesforce learner | Double Star Ranger in Trailhead | Agentblazer Innovator in Salesforce Trailhead | Learner | APEX / Data cloud / LWC /Agentforce



### Comment 2

Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service experiences. With Salesforce customer community, customers can access knowledge base articles, live chat, feedback, and social media channels to get answers to their questions, share their opinions, and interact with other customers. Salesforce customer community also helps businesses to reduce support costs, increase customer satisfaction, and build loyalty and trust.

##### Comment Metadata
- Posted at: over 2 years ago
- Author title: Content Marketing | Email Developer | Google Analytics Certified | Marketing Automation Expert




## Related Product
[Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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