---
title: Dialpad Reviews
meta_title: 'Dialpad Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Dialpad works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-09-25'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Dialpad Reviews
**Vendor:** Dialpad  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1



## Dialpad Reviews
  ### 1. Intuitive Layout, Easy Adoption, and Solid Admin Performance

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vic B. | IT Administrator II, Medical Devices, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 24, 2026

**What do you like best about Dialpad?**

I enjoy the fact it works and the layout is fairly intuitive. Its not hard to learn where to go and how to use as a user, most of our users dont even need any type of training. Pricing isnt too bad compared to mobile lines we have with Tmobile. Even the admin side of the program works just fine and performs well.

**What do you dislike about Dialpad?**

Not much I can say I dislike. I guess I just dislike the mobile app as its not my favorite thing to use when making calls. I think if possible, it would be cool it I could somehow use my native phone app to make calls from this number.

**What problems is Dialpad solving and how is that benefiting you?**

For our sales and customer service team, it’s been super simple to assign licenses and provide numbers to our user base. Since we have offshore customer service reps, this works much better than having to provide an actual SIM card or a separate cell phone for them to use. They can also use the browser site if they can’t use the desktop app, which makes it even easier to support different setups.



- [View Dialpad pricing details and edition comparison](https://www.g2.com/products/dialpad-dialpad/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-27+03%3A01%3A50+-0500&secure%5Bsession_id%5D=e015d849-1de1-4e97-98df-6f604aa05cf6&secure%5Btoken%5D=4d2faf80d996f8341fc5632a11ff571c8afc31afdb2dac950c5813b3833c30a6&format=llm_user)

## Dialpad Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

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