APS Core HR Solution

APS Core HR Solution

4.6
(99)
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APS is the cloud-based way to handle all of your people-related activities.

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APS for Core HR review by Jordan W.
Jordan W.
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"APS is a great payroll software. "

What do you like best?

The software is very straightforward and easy to use. Reports are organized and the features that allow you to conduct performance reviews as well is great. We are converting everything over from paper to digital for all HR needs and without this software would be a lot harder. Getting a new employee added and deleted from the system is easy to follow and the process goes smooth.

What do you dislike?

I am disappointed about the clocking in and out feature. Rather than having an app that you can have an employee download and use to login, you need to go to the eselfserve website every time. Some employees struggle with this when clocking in and out remotely with the website crashing and also needing to jump thru more hoops on their phone to get it working again (clearing their cache, restarting phone, closing apps, etc.)

What problems are you solving with the product? What benefits have you realized?

I haven't had many interactions with their HR solution other than working with their team when we were having problems with the remote clock in from eselfserve.com. No solutions were ever made from this interaction besides that "APS was working to release a phone app at some point in the near future". My call to HR was in 2017.

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APS for Core HR review by Stefanie M.
Stefanie M.
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"APS has met all of our payroll needs in a professional, consistent and impressive manner"

What do you like best?

Very user-friendly and easy to navigate. The report manager and builder are the best. The customer service is top notch. The team assigned to our company is always right there when I need them. Every step of the process from deciding to move to APS from our previous HCM system, to set-up and implementation, to training have all been so easy and the folks leading each step were kind, patient and very knowledgeable.

What do you dislike?

I would have to agree with this user's review:

What I liked least about this software is the fact that when you enter or modify any type of information there is no "safety net", meaning the system does not ask you to confirm your changes before leaving the tab you are in. By adding this extra step you will be "forced" to double check your entries and this can be very helpful in avoiding mistakes especially on sensitive information like bank account numbers, pay rates, or addresses.

Another feature that could be implemented is to allow users to download raw data or .csv file directly from the "Analytics" tiles. Right now you can only display, look, and print the information but you cannot download the data in on Excel format. From an Human Resources standpoint it would very helpful to be able to download data such as Employee Turnover, New Hires by department, and Employee Count by month.

What problems are you solving with the product? What benefits have you realized?

N/A

What Core HR solution do you use?

Thanks for letting us know!
APS for Core HR review by Kelly H.
Kelly H.
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"Customer Service Outstanding"

What do you like best?

What I like most about APS is the functionality of multiple pay codes with multiple pay rates and the ability to change them on the fly. With over 100 employees doing different tasks at different rates, it's not always hard coded on their employee record. I inherited this system less than a year ago and had to get up to speed very quickly to process the bi-weekly payroll. Their customer service team is truly outstanding via email or phone. They were patient with me and walked me through to meet the deadlines.

What do you dislike?

The only “con” that I’ve experienced is not having the ability to turn off deductions for a specific type of employee all at once. With seasonal employee’s benefits have different deduction dates and have to be changed one by one.

What problems are you solving with the product? What benefits have you realized?

Time savings managing different pay rates for different tasks.

APS for Core HR review by Richard B.
Richard B.
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"Simple interface for a complete management of human resources"

What do you like best?

The users of our company now have the information about any human resources management much more updated. They can consult doubts, information about vacations, they can consult their salaries, their changes in the contract ... Everything is centralized within the system.

That several payment codes can be created also facilitates the management of invoices, since it is very easy to create different invoices for different clients in a very short time.

Monitoring the time spent on tasks and objectives is also a remarkable aspect of this system. Time tracking helps you to know how much time you are investing in each task and how you are achieving your goals.

What do you dislike?

There are elements that would need more initial instructions and help to understand better how to configure them, since there are fields that we do not use. But I have no complaints about the rest of the sections, only if there were more instructions it would be easier to use.

Recommendations to others considering the product:

Ensuring that human resources information is updated, centralized and organized in the best way is what you can achieve with this system. It is recommended to obtain a better organization and control in your company.

What problems are you solving with the product? What benefits have you realized?

With the implementation in our company of APS Core HR Solution we have managed to better manage payrolls, manage payments more efficiently, better control the time spent on tasks, better organize our goals ... In short, we have obtained better performance in the area of human resources, since for us this system is a good place to centralize the work and to have all the necessary information to carry out our work in a more complete way.

APS for Core HR review by Ashley B.
Ashley B.
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"Lots of Features"

What do you like best?

I like all the different reports I can build myself that people may not know to use. It's helpful when someone from Marketing asks me a question in regards to something I may not be looking at on a daily basis.

What do you dislike?

I'm not super fond of the customer service process. I feel like they could make some better solutions to finding an answer quicker than waiting on someone to email me back.

What problems are you solving with the product? What benefits have you realized?

Importing to Quickbooks was really important to us when searching for a new payroll company. This feature has become flawless for us and is worth every penny.

APS for Core HR review by Executive Sponsor
Executive Sponsor
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"APS PAYROLL"

What do you like best?

APS is a user friendly system that allows for information sharing without having to key information in multiple locations. The ease of exporting many reports helps with obtaining quick analytics. The software also allows for dashboard customization illustrating popular quick analytics. Communication with employees is handled easily. Document uploads, esigning requests, employee general notifications are possible.

What do you dislike?

The APS Time clock mandates the user to use 6 digit characters. There isn't a fast seamless method to clock in and out which contributes to lines at our tablets on the manufacturing floor. The software doesn't easily handle 9/80 work schedules.

Recommendations to others considering the product:

Obtain a clear understanding of the Time Keeping solution to ensure proper preparation with hardware and the training of the employees.

What problems are you solving with the product? What benefits have you realized?

APS is a fully integrated systems which allows for quick information access and seamless payroll processing.

APS for Core HR review by Administrator
Administrator
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"A Strong System for the Price."

What do you like best?

We transitioned from an outdated system. Almost everything is great in APS. There are a few things that don't line up with our company, but APS has been able to provide work-around for most situations. Their service is great.

What do you dislike?

They do not have an effective date for pay rates.

Recommendations to others considering the product:

Make sure to ask specific questions base don your needs during the sales pitch. Take good notes and follow up on promises. APS is good on their word, but don't rely to heavily on them to follow through with each aspect promised during the sales pitch. All in all this is a great service and a nice company to work with.

What problems are you solving with the product? What benefits have you realized?

Consistency in documentation has been a problem for us in some instances. This system allows for required fields and helps minimize the issues we were seeing prior to implementing APS.

APS for Core HR review by Faith T.
Faith T.
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"APS is a great product!"

What do you like best?

APS has provided the ability to organize and track multiple features in HR Management that have allowed us to streamline our processes and provide faster employee feedback.

What do you dislike?

The open enrollment process can be a little time consuming for us. Unfortunately, not all of our carriers allow for electronic enrollments so we have not been able to take advantage of the service.

Recommendations to others considering the product:

This product is highly recommended!

What problems are you solving with the product? What benefits have you realized?

The APS Core Solution has been beneficial for us in streamlining our open enrollment process. We also use the time tracking feature which has been extremely beneficial to our organization.

APS for Core HR review by Lauri L.
Lauri L.
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"Great Account Reps and Service"

What do you like best?

I like that our account rep works very hard to solve any problems quickly.

What do you dislike?

Sometimes it is difficult to find what I am looking for in the program if I haven't needed that feature or had to make a change to that area in a while.

Recommendations to others considering the product

Ask a lot of questions before getting into it. If you don't understand how it works or how this data connects to other data or how to access data you need, ask, ask, ask...

What business problems are you solving with the product? What benefits have you realized?

Quarterly taxes are taken care of. The reports pro-rate everything for us by property/location/department which is nice.

APS for Core HR review by Ashley P.
Ashley P.
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"Stellar Service, Functional System"

What do you like best?

Service is great: quick to respond to requests and provide solutions. Functions increased the effectiveness of our HR department. APS is willing to take product enhancements requests from clients and implement them. New webinar and info tools to help users navigate the system better.

What do you dislike?

Training and information for processes has improved, but it can be difficult to find help or procedures on some items.

What business problems are you solving with the product? What benefits have you realized?

Streamlined onboarding, payroll, benefits, time off. We previously had different systems for each function. It's so nice to have it all in one place.

APS for Core HR review by Aleigh K.
Aleigh K.
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"So glad we switched to APS"

What do you like best?

Being able to electronically track performance reviews, OSHA tracking and disciplinary reports is wonderful. We love how easy the website is to navigate. The response time from our dedicated customer support staff is fantastic! This is a big deal because our previous payroll provider had terrible customer support.

What do you dislike?

We have actually had no problems with APS Core HR.

Recommendations to others considering the product:

Make the switch!

What problems are you solving with the product? What benefits have you realized?

We have been able to have multiple users enter and track training dates, performance reviews, and disciplinary reports for our employees.

APS for Core HR review by Robin S.
Robin S.
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"APS has been great for my company!"

What do you like best?

My favorite thing about the system is how everything from hiring, to benefits, to payroll, and HR management are all accessible in the system. Also, the time tracking!

What do you dislike?

Sometimes I have issues figuring out what certain fields mean or do in the system.

Recommendations to others considering the product:

You need to have ample time for the implementation process. Ask as many questions as you can.

What problems are you solving with the product? What benefits have you realized?

We are able to run accurate quick reports. We have realized how beneficial it is to have the whole onboarding process linked together.

APS for Core HR review by Administrator in Construction
Administrator in Construction
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"APS Gathers the Necessary Parts into One Convenient Package"

What do you like best?

The software is very user-friend with multiple ways to access each section (Employees, Payroll, Attendance, HR, Reporting, Admin, etc.) so you're never far from the information you need.

What do you dislike?

Our field workers sometimes have trouble entering time on their timecards through the mobile app which isn't an app but a mobile friendly connection to the site; however, I believe a true app is going to be released soon.

Recommendations to others considering the product

Explore every single menu. There is more to this software than meets the eye.

What business problems are you solving with the product? What benefits have you realized?

By switching to APS we have cut our payroll processing time and cost by more than 50% while implementing other support avenues such as the HR Support Center, ACA Reporting and OSHA Tracking.

APS for Core HR review by Administrator in Religious Institutions
Administrator in Religious Institutions
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"APS Payroll Solution"

What do you like best?

I am most pleased with the services and customer service we receive from APS. We used a different national payroll processor previously but had issues with their knowledge of non-profits and experienced some issues that caused headaches. APS has been able to meet our needs accurately and provides good and personalized training to help our organization maximally utilize the system. When we do have an issue or question, the chat/telephone support is very responsive and helpful.

What do you dislike?

I dislike that we are under utilize so much that the system is able to do.

Recommendations to others considering the product

Give them a try!

What business problems are you solving with the product? What benefits have you realized?

We use the system to track and manage information relating to the ACA in addition to other HR required information (important dates, withholding, paid time off tracking, etc.).

APS for Core HR review by Administrator
Administrator
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"So happy with APS!"

What do you like best?

The system allows all of our processes to be integrated and it is so user friendly. It has saved us so much time because we don't have to re-key the same items over and over again in different systems. Our staff love all the added features they now get.

What do you dislike?

We really need a company-wide calendar view of approved PTO requests and I wish that the performance appraisal module had more features. On the rare occasion we have had to correct an error, APS corrects things quickly but we cannot always see what happens in the background and we sometimes struggle to understand the correction and how different GL accounts are affected, etc. Also, Report Writer and Report Builder are not completely compatible so sometimes it is difficult to pull everything we need in one report - I probably just need more training and practice.

Recommendations to others considering the product

APS was the best demo we saw and in going live did not disappoint. We are thrilled with APS and the service we receive. We can't get over how often we ask for something and how responsive they are to our needs. We have seen enhancements be made that we didn't even ask for just because it made sense and they were able to do it!

What business problems are you solving with the product? What benefits have you realized?

We have been able to avoid hiring additional HR Staff.

Onboarding of new hires is more efficient.

Less errors

More time for other functions and projects

APS for Core HR review by Consultant in Insurance
Consultant in Insurance
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"Insurance Agent"

What do you like best?

We assist our client with HR-related tasks, including the processing of payroll. The client has multiple pay frequencies and the APS system handles them with ease. The document storage feature is also a huge time saver - no more going to a storage box to look for a prior enrollment/election form! Also, the 1095 reporting is a life-saver for this particular client!

What do you dislike?

The benefit admin system and the payroll system are not linked, so any time an employee has a benefit election/change, you have to enter in both the payroll side of the system and the benefit admin side of the system.

What business problems are you solving with the product? What benefits have you realized?

The ease of the system would save on the number of HR staff a company would require. Definitely a solution!

APS for Core HR review by Kathryn V.
Kathryn V.
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"APS is Such a Time Saver"

What do you like best?

The dashboard is my favorite feature! Each page has a customizable dashboard that displays reports, charts and info per user. APS handles all the difficult HR tasks in an easy to use platform that saves time and money.

What do you dislike?

Our experience has all been positive; I don't have any negative feedback.

Recommendations to others considering the product

APS puts all of your data & info in 1 place. It's easy for the employer & employee to use.

What business problems are you solving with the product? What benefits have you realized?

Prior to APS, I was processing payroll manually. So, APS has saved us so much time. I love having our HR docs, payroll info and attendance all in 1 place. No more spreadsheets or file folders thanks to APS!

APS for Core HR review by Carol D.
Carol D.
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"Payroll and HR Working Together"

What do you like best?

The APS system has greatly streamlined our Payroll and HR processes and we work more closely together than we have in the past. There is also more cross-training for coverage as needed.

What do you dislike?

There are some features that we had before that are not available yet or not at all that we have had to work around. APS has helped us when needed.

What business problems are you solving with the product? What benefits have you realized?

Reducing paper, more self service for employees, streamlining, cross-training, having Payroll and HR on one platform.

APS for Core HR review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Time Saver & User Friendly"

What do you like best?

We use to do all our payroll in house which took a good chunk of time even with having only a dozen employees. This has been a big time saver and also helps in making sure the time being compensated is accurate. There are lots of different reports you can run for whatever you are looking for. Its nice having all your employee information in one place.

What do you dislike?

We have ran into a few issues with how some benefits are calculated. Could have been lack of communication upon setup but still would have nice to avoid. APS was able to help fix those issues relatively quickly.

What problems are you solving with the product? What benefits have you realized?

This has been great at keeping all of our HR information in one place. We've been able to send out information to our employees with the click of a button. The time it has saved making copies and tracking people down has been very helpful.

APS for Core HR review by Vaughn S.
Vaughn S.
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"Onboarding made simple!"

What do you like best?

Not having physical paperwork laying around or having to scan it all into the computer!

What do you dislike?

I really wish a new hires direct deposit information would transfer from the onboarding side to the payroll side.

Recommendations to others considering the product

Get ready to save some time and money! This is going to make life much simpler!

What business problems are you solving with the product? What benefits have you realized?

We no longer have a lack of applicants since we have our job listings posted on indeed and other websites. We can hire them straight through the website and they get an email to fill out their paperwork online, which saves us time and paper from having them do it physically in store.

APS for Core HR review by Executive Sponsor
Executive Sponsor
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"Great Payroll and HR Product"

What do you like best?

APS has a great overall product. Their support offered during the setup process and beyond has reaffirmed our decession to go with APS!

What do you dislike?

No dislikes per-sea. We would like to see improvements on their mobile app abilities and the scheduling functionality. But, they are in process of improving both.

What business problems are you solving with the product? What benefits have you realized?

Having the ability to process Payroll and all of our HR needs under one roof had made our administrative functions much more easier to manage. Plus, having the ability to give access to employees to their necessary employee profiles makes administrative requests easier for all of our staff.

APS for Core HR review by Jeniffer S.
Jeniffer S.
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"Excellent Product for Small Businesses"

What do you like best?

The product is easy to use and intuitive. It has great employee self service features, and the customer support team is top notch.

What do you dislike?

It doesn't have all the bells and whistles as some of the bigger providers, but nothing critical.

Recommendations to others considering the product:

Expanding their integrations with LMS's would be very useful.

What problems are you solving with the product? What benefits have you realized?

This has really provided a one stop solution for our employees, including HR, payroll, performance management, and leave tracking.

APS for Core HR review by Kayla K.
Kayla K.
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"Great Payroll/HR System"

What do you like best?

APS is constantly improving their system. We utilize the payroll platform and will be integrating into utilizing the HR Platform more, now that we have extra help within the department.

What do you dislike?

Haven't seen any yet. I'm sure there will be few items that maybe don't meet our expectations, but nothing to the point we wouldn't use the system.

What business problems are you solving with the product? What benefits have you realized?

We would replacing our multiple systems that don't integrate with each other, to one streamline platform.

APS for Core HR review by Amanda  R.
Amanda R.
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"Easy to use and Excellent customer service"

What do you like best?

The fast, and excellent customer service I receive every day.

What do you dislike?

Data imported takes a bit of time and I would like more customized reports and drop down with the choice of multiple choices.

What business problems are you solving with the product? What benefits have you realized?

We are able to clear up a lot of employee records and it has helped our employees, Managers and HR to have correct information.

APS for Core HR review by Nancy F.
Nancy F.
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"APS tops all in Customer service"

What do you like best?

Easy to use, very fast, tons of options and customer service second to none.

What do you dislike?

Occasionally there are features that I think would be helpful that are not available but in most cases all were addressed and incorporated in future upgrades. They are very good about listening to customers and actually improving their system.

Recommendations to others considering the product:

This product is great for first time users that want a product to manange payroll and HR. It is easy to use and the customer service is outstanding.

What problems are you solving with the product? What benefits have you realized?

Attendance issues, analytics on employee retention, document management, employee onboarding, performance management

APS for Core HR review by Administrator
Administrator
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"APS 2 Year Review "

What do you like best?

APS is very user friendly, organized, and efficient at processing payroll.

What do you dislike?

The one option APS lacks, is a gross check calculator. This would be handy if you would like to issue a check at a specific net amount, after the taxes have been calculated.

Recommendations to others considering the product

APS is a great payroll and HR tracking application, it is priced competitively and the support has been outstanding thus far. If you are having troubles with your current payroll software/application I would recommend switching.

What business problems are you solving with the product? What benefits have you realized?

APS's HR solutions has been a valuable part of helping us maintain, track, and update our employees' benefits, sick time, vacation, and garnishments.

APS for Core HR review by Dane  R.
Dane R.
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"Makes HR's lives easier!"

What do you like best?

I really like that its very user friendly. You really can use this software as a new hire and understand what each tab does and how to utilize it.

What do you dislike?

I would say I dislike how little sometimes the font, or the colors blend too much to where it makes it hard to see the website sometimes.

What problems are you solving with the product? What benefits have you realized?

Helped create a structure and data base that was easy to use for all HR Documents. Unfortunately we swapped to a new scheduling system that actually had a bunch of the tools that this software used already integrated in, also message our caregivers once documents expired.

APS for Core HR review by Ronald D. T.
Ronald D. T.
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"One of the best business decisions I made this year"

What do you like best?

1. Intuitive so its easy to get started and you can tune the fine points later

2. You can add fields for regulatory requirements such as medical, fingerprinting, etc.

3. Appraisals and documents are kept in the system so that file storage risks are reduced

4. Diversity, Worker's Comp, Location, and Departments are easy to enter and generate quick reports later.

5. Its easy to send a group email to a department or to the entire staff team.

6. With pay cards, everyone can be placed on direct deposit immediately and avoid labor costs of check distribution.

7. Its easy to assign part of salary to various departments and easy to change those proportions mid year.

8. Its far better than ADP if you are a manager who needs to check on an occasional basis because the data is so easy to access.

9. Eselfserve reduces the need to help employees because they have their paystubs and information online

What do you dislike?

1. It would be nice to receive alarms about expiration dates of fields added by our company.

2. The hand scanner units cannot be used in public school sites where we do not have control of internet access and there is no memory in the unit to save punches for later upload

3. The appraisal forms cannot be edited but must be completely reconstructed if changes are needed

4. I wish it locked to Blackbaud so that the internal control of locking payroll to accounting was complete and removes an audit verification step

Recommendations to others considering the product:

We looked at 6 packages. Ease of use and strong internal controls were key requirements for us.

What problems are you solving with the product? What benefits have you realized?

We were making significant errors with ADP since we only have 150 employees. The ADP interface seems to work ok if you have a dedicated payroll person for a larger company. The intuitive approach of APS makes it easy to avoid payroll errors.

We try to avoid office assistants and APS cedes more power to department managers.

APS for Core HR review by Administrator
Administrator
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"Great Customer Service"

What do you like best?

The software is very easy to use and learn. Customer service has answered all my questions right away and the tablet app has helped us with timekeeping for our staff in multiple locations.

What do you dislike?

I with the tablet app allowed staff to esign time cards instead of making them have 2 separate logins for Eselfserve and the tablet app.

What business problems are you solving with the product? What benefits have you realized?

We did all timekeeping on paper before APS. It saves so much time to have it all in the software. I also started using Benefits for our insurance open enrollment which is going well.

APS for Core HR review by Administrator
Administrator
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"Core HR"

What do you like best?

I love the support system and customer service that comes along with APS. Of course the system itself is very user friendly but with added live support, and easily accessible assistance, it is amazing.

What do you dislike?

Im sure Im not using APS to its full capacity, so I would like to know all that is available. I may be missing out on another function that would be a great help to me.

What business problems are you solving with the product? What benefits have you realized?

I love the tracking, and time keeping of employees all in one place. I also like the benefits admin and the ease of getting the benefits set up

APS for Core HR review by Administrator
Administrator
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"Makes HR easy"

What do you like best?

I love how easy it is to keep records, pull reports, and run payroll. Also the staff is always there to help with questions. I also love how easy it is to manage employee garnishments. Garnishments can be time consuming but not with aps. They make the process easy!

What do you dislike?

I wish that I was more knowledgeable about how to manage employee deductions and accruals. I do have access to aps help portal but I lack the time to go learn more about the software.

Recommendations to others considering the product

It is affordable and is very efficient! Saves your company time and money!

What business problems are you solving with the product? What benefits have you realized?

I love having aps when I get audited for workers comp. It so user friendly to pull the all of the payroll reports. It also is very efficient! Less time spent figuring out problems. This software defiantly eliminates the daily troubles of in house payroll. The web based time clock makes it easy for employees on and offsite to clock in and out.

APS for Core HR review by Tony R.
Tony R.
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"Great Service "

What do you like best?

The Customer Service is great, compared to Paychex. The ability to be 100% paperless.

What do you dislike?

The set up is a bit tasking, prepare to dedicate someone to it.

Recommendations to others considering the product

Mobile platform would be great for Admin.

What business problems are you solving with the product? What benefits have you realized?

Going 100% paperless is our main goal, and APS is helping to achieve that.

APS for Core HR review by Timothy H.
Timothy H.
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"Great Training"

What do you like best?

Training provided by APS Staff exceeded our expectations. Very detailed and informative, as well as readily available to answer questions.

What do you dislike?

Nothing to dislike so far. The process has been straight forward, and we are happy with where APS HR is taking our company.

Recommendations to others considering the product

Training is a valuable resource. The training staff is helpful and is able to answer questions throughout the process. They are available outside of training for any additional questions, and personally facilitate the transition to account support staff once training is complete.

What business problems are you solving with the product? What benefits have you realized?

Adding APS Core HR has increased the need for our business to continue to improve our own internal processes. APS Provides demo/baseline processes that have allowed the business to think about how we have been completing tasks and allowed for internal process improvements on our part.

APS for Core HR review by Administrator
Administrator
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"Excellent Customer Service"

What do you like best?

So easy to use! But it's really the customer service that made me choose APS. They are the best. Fast and efficient with any problem or concern I have.

What do you dislike?

Need more standardized reports. There is the option to create reports but it's involved.

Recommendations to others considering the product:

I researched 3 companies and picked APS because of their customer support. The people make all the difference in this company.

What problems are you solving with the product? What benefits have you realized?

They took over our 1095-c reporting. That was a huge help. They make the record keeping so simple.

APS for Core HR review by Rachel H.
Rachel H.
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"Extremely satisfied with APS HR Solution"

What do you like best?

The ACA Alerts and benefits tracking has worked amazingly. The 1095C reporting went very smooth this past year and was a huge improvement from the year prior when we were using a different payroll company.

What do you dislike?

We have not utilized the performance review function yet but one thing I would like to see is for APS to have a frequency option to choose from (yearly, every 6 months, etc) rather than having to schedule a review every time.

What problems are you solving with the product? What benefits have you realized?

- We are able to comply with ACA laws and accurately track employee benefits that allow for ease when it comes to reporting.

- Utilizing the time tracking function and tracking sick and vacation time on APS has helped us to be more accurate in our data than tracking on a spreadsheet.

APS for Core HR review by Damon I.
Damon I.
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"APS Core HR Solution"

What do you like best?

I really like that they always get back to me quickly and resolve any issues we might be having in a timely manner. Their representative are always friendly and patient. Its hard to believe we're getting this quality of service with such low monthly service charges.

They are an especially good solution for an organization like ours with over 10 payroll departments. Their reports offer many reporting options for multiple departments.

What do you dislike?

I've had a few issues with printing reports. They don't always format the way they look on the screen, but they're always usable. I've also had a little trouble navigating some of their menus because it isn't always intuitive whether a topic should fall under payroll and HR.

What business problems are you solving with the product? What benefits have you realized?

APS has been our payroll solution for the past 2 years. The monthly time sheets by department have been a godsend.

APS for Core HR review by Administrator
Administrator
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"We needed an HR system"

What do you like best?

we are able to upgrade not only our payroll, but also our HR information system! Good reporting/tracking information. Customer service is always accessible

What do you dislike?

they really have worked hard to resolve any problems we may be having. Corrections whether our fault or theirs have been handled well.

What problems are you solving with the product? What benefits have you realized?

Chadwick Green has been a tremendous help with getting our benefit deductions set up- wonderful help with explaining the system as well as working to find best solutions for what we need.

APS for Core HR review by CL D.
CL D.
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"APS Payroll"

What do you like best?

Friendly & Responsive service. They have always been helpful and even reach out to us periodically

What do you dislike?

Can't think of anything we dislike about APS

Recommendations to others considering the product

Highly recommend

What business problems are you solving with the product? What benefits have you realized?

We wanted a better software to integrate with QBO and Sage Intacct.

APS for Core HR review by Kelly H.
Kelly H.
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"Excellent Service"

What do you like best?

Excellent customer service; Carrier Connect feature

What do you dislike?

In the past the benefits enrollment has been a bit clunky, but the most recent update fixed that

What problems are you solving with the product? What benefits have you realized?

We have gone from paper onboarding and benefits enrollment to completely online

APS for Core HR review by Administrator
Administrator
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"Makes my job easier!"

What do you like best?

I like how easy it is to add hours, fix missed clock in issues, log in to get pay stubs, and customer service help.

What do you dislike?

I don't like the way the default settings are set up for when adding a new employee. It is finally how we want it, but for a little while, it was not set up correctly.

What problems are you solving with the product? What benefits have you realized?

the amount of time it took to do payroll manually before, automating processes

APS for Core HR review by Administrator in Insurance
Administrator in Insurance
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"HR Director"

What do you like best?

I love how good the communication is with APS. They are very open to ideas and are always listening to customer feed back and evolving the product to better suit the customer's needs.

What do you dislike?

I have had some issues with the ease of use, however APS has been committed to updating the system and each update I have seen improvement and feel very positive about the software.

What business problems are you solving with the product? What benefits have you realized?

The system is helping us to move towards a paperless system which I absolutely love. It is easier to pull information on an employee when asked. The end of year reporting is easier with the help of APS.

APS for Core HR review by Chris T.
Chris T.
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"APS - The best payroll/HR I have found"

What do you like best?

I love that APS makes your life easier. It is very simple to use and simple to teach users. One website and everything you need. No call center, direct support and email!

What do you dislike?

Other than a few button and minor functionality issues, I have no issues with it.

What business problems are you solving with the product? What benefits have you realized?

I use APS to track Benefits, Assets and events. I have only been using it for about 2 years, still discovering new things. I enjoy the event tracking so that I can track wages and automate it.

APS for Core HR review by Administrator in Financial Services
Administrator in Financial Services
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"Mostly In Line With The Sales Pitch - Good Company, Could Listen To More Client Feedback"

What do you like best?

The software itself has a good workflow and is fairly intuitive - of course I'm coming from a software that was from the dark ages, so anything is better than what we had.

The implementation team is excellent - on top of things and willing to go above and beyond and answer all our questions.

I don't have to wait a long time to get someone on the phone if I need help. Training was pretty good, although scheduled as a series of shorter sessions (like a half hour each) which I thought was interesting. Shout out to Leah our trainer - she was flexible and very graciously worked through my questions.

The reporting is quite good, and the graphs and pie charts are very nice! This was something we really wanted and this has been satisfactory.

Customer service is polite and friendly. They tend to have a good process for resolving issues. There's a help database and a chat service which functions quite well.

What do you dislike?

They seem to be lacking some minor but would-be-helpful features and functionality. A coupleexamples: One, there isn't a built in spot for annual salary information on every employee's page (you get hourly or biweekly salary, though). This is a payroll software - that seems like a basic informational need for a payroll software. There is a workaround - you create a custom page and have to click to it for that info and I don't think you can pull it in regular reports.

Second thing - PTO is functional, but it shows up funny, showing used PTO hours from last year which is confusing.

Third, employees cannot edit direct deposit information which as added an additional step for me if any changes are required. They could in our previous software.

My overall sense from the interactions on these issues is the support team doesn't have much of a voice with their software development team. Due to that, they have settled into just using workarounds and suggesting those to clients. We have had to push a bit to get feature requests put in and have heard little to nothing about any timelines or confirmation that they are accepted.

Again, minor things, but in the initially purchasing stage, I asked the sales gal if the development team was active and took feature requests and I was assured they did. I also partly signed up because of the excellent customer service reviews, but have found that I have often had to follow up with the support team even when they say they'll get back to me.

Another note: I'm reviewing this feature APSHire separately from APSOnline as it feels like it operates separately.

One of their optional add-ons APS Hire is a fairly new offering. From my experience, it has basic functionality, a lot of which is wonderful. However, whoever is in charge of the software does not appear to have the man power and/or interest in making this system truly great. There are several things that severely affect the workflow for a company who wants to implement this for the full advertised benefits:

One being there is no way to hide salary information in the system, so any hiring managers signing in to leave interview feedback or view their pipeline would be able to see any discussions applicants are having regarding salary and benefits. I asked for this relatively simple feature request and it was excluded from their coming release. Of course, I understand if the team has a different direction they are heading, but I was still disappointed. This has kept my process quite manual in terms of getting hiring manager feedback.

Also the offer letter process within APSHire is less than ideal. There isn't documentation - the trainer hadn't really had anyone use it before and it was a process of trial and error to figure out (mostly on my own) and involves more manual work than I feel should be necessary for a software that is supposed to increase efficiency. Due to these issues, I still have to continue to share and store a lot of applicant documents outside of APSHire, however, this is liveable as I had an almost entirely manual process previously.

Recommendations to others considering the product:

Hopefully APS will continue to take user feedback and improve their product. Until then, depending on your size, there will be some manual processes you'll have to maintain. I think they'd be better for mid-size or smaller companies rather than anyone really big.

What problems are you solving with the product? What benefits have you realized?

We are solving efficiency and accuracy issues across the company. We have realized the benefits of having a more intuitive system and much better reporting. Payroll tends to go faster, due to some of the workload being transferred back to managers instead of our Bookkeeper. The system doesn't require much training on the employee side and has even more functions than we end up using (but gives us possibility for the future).

Overall, I think APSOnline is a good solution. I don't regret working with them.

APS for Core HR review by Administrator in Individual & Family Services
Administrator in Individual & Family Services
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"Great Well Rounded Software"

What do you like best?

I like the accessibility, flexibility, available support staff to answer questions, and ease of use of the software. This is the best software I've used besides in-house purchased software. I'm glad we made the switch and it has been a good switch.

We are so glad another HR Software Provider recommended them because otherwise, we could probably be dealing with some other software that isn't as great. It really is a diamond in the rough. It is affordable but has all the functionality you would want from an HR system. It has a lot of functionality but for a great price.

What do you dislike?

The custom setup for our agency was a struggle to get setup but worked great after it was all setup and running. We had a very specific GL account which was a process to work through but everything else seemed smooth.

Recommendations to others considering the product

It is great software. I have nothing but compliments when we switched. The APS staff are very good at guiding new customers through the process. The training they provide for the software are very beneficial as well and not overwhelming. We were so thankful that another HR Software provider gave us their information because we wouldn't have probably found them.

What business problems are you solving with the product? What benefits have you realized?

The speediness of reports, ability to create custom reports, fewer HR functions since staff can make changes on their own and all I need to do is approve the change.

APS for Core HR review by Kaeli C.
Kaeli C.
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"APS review"

What do you like best?

User friendly, fantastic customer service

What do you dislike?

No complaints about APS. Any issues are immediately addressed and corrected with customer service.

Recommendations to others considering the product

Great team, user friendly.

What business problems are you solving with the product? What benefits have you realized?

Employee event tracking, payroll tracking, ACA variable hours tracking, Applicant tracking.

APS for Core HR review by Administrator in Human Resources
Administrator in Human Resources
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"I support all the HR functions for a company of 65 employees including payroll, benefits, and HR."

What do you like best?

The entire system is one system and is easy to use with tutorials and guides. Having a system with payroll, HR, Benefits, Time and Labor, and Benefits is a great asset compared to other systems that try to band aide their systems together. APS has done a great job to incorporate the HR needs of their clients in an easy to use highly functional system.

I also really like the reporting capability. So many systems lack the ability to generate reports on information you need on a daily, weekly, monthly, or yearly basis. I can easily generate a report on any data elements I need in a simple excel report. For more complicated reports APS has a great support staff that are willing and able to provide the report I need.

What do you dislike?

The HR Core system works very well and so far I have not found anything that I dislike.

Recommendations to others considering the product:

The APS Core HR Solution is an awesome system for companies needing a solution that takes care of most of your HR day to day HR needs. Their customer support is awesome. They know you by your first name when you call into your account manager and support team. I always say that all payroll systems do the same thing, process payroll and to set yourself apart you need to know what your future customers are looking for which normally is functionality, reporting, customer support, and pricing. APS hits a homerun on each of these areas. They are truly an extension of my HR department without having to hire another person. I can truly say after being in HR for 18 years this is the best HR and Payroll system I have used in my HR career.

Any company choosing APS will have a great implementation and great experience using their system.

What problems are you solving with the product? What benefits have you realized?

We went from paper time cards to automated time entry which saves a tremendous amount of time and money when calculating time cards and ensuring the correct worked time is paid. The time it takes to process payroll has been reduced by hours. All the benefit information is in one system which made the ACA reporting and benefits open enrollment very easy for not only HR but also the employees. I know of clients that have saved thousands of dollars using APS Benefits Administration to process their ACA reporting.

APS adapts and prepares for the future changes in HR by building into their software the upcoming requirements which provide a great relief for HR in knowing that APS is looking out for us and keeping us compliant but also making our jobs easier through the use of technology.

APS for Core HR review by Keli G.
Keli G.
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"Very powerful and simple to use."

What do you like best?

For me and my team, this product is like an Apple Product, very user friendly, very intuitive. All aspects from reporting, to on-line benefits enrollment, to the employee self-serve platform, to e-sign, and so much more; it's nothing short of fabulous. I believe so much in the product, that if I wasn't using it, I would be selling it to help more HR Professionals obtain the strategic success I have been able to accomplish because of the power of the tool. And, the pricing is very affordable.

What do you dislike?

There are times when you select a feature, such as "Change Log", and the load time is not as fast as I would like.

Recommendations to others considering the product:

I strongly feel that no one can compete with APS. Each year I look at other vendors and evaluate their product and pricing, and I've yet to find a better solution.

What problems are you solving with the product? What benefits have you realized?

Participating in Wage and Benefits Surveys is a breeze. Providing analytics based on multiple layers of data is at your finger tips. Both these features help us to be strategic in our decision making.

APS for Core HR review by Administrator in Retail
Administrator in Retail
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Verified Current User
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"APS Core HR Solution is a very productive and expansive tool for HR management."

What do you like best?

I enjoy the ease and the friendly user interface with this software. We have been able to tailor access now to employee records to a fine point. I love being able to scan the documents in and have it available immediately to whomever it pertains to. The benefits integration is also wonderful and allows us to be ACA compliant. The reporting on the HR screen is very informative, fast hitting and useful on a daily basis. The total compensation section is also a wonderful tool for showing the employees the "actual" cost of their payroll.

What do you dislike?

A tweek we have asked for as far as being able to issue an "implementation" date has already been suggested and is to be a part of an upcoming update in benefit administration.

Recommendations to others considering the product

Consider the absolutely user friendly approach and personalization of both the company itself and the software. They are always striving to match and surpass what is currently trending and offered by all the other heavy hitters in the payroll/hr software market.

What business problems are you solving with the product? What benefits have you realized?

It is allowing us to monitor and to meet ACA compliance which is essential in today's market. It allows us to better utilize analysis on employee issues thru document scanning and the ability to sort, categorize and search for specific areas of concern. These issues include, attendance, performance, etc. It is useful for upcoming issues and information thru the Upcoming Dates section which allows us to track everything from birthdays to reviews, etc.

APS for Core HR review by Mandy M.
Mandy M.
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"APS Review"

What do you like best?

The functionality of the analytics and the sleek layout

What do you dislike?

Wish you could customize prebuilt reports more .

Recommendations to others considering the product:

Try it!

What problems are you solving with the product? What benefits have you realized?

Eliminating errors by having a manual process automated.

APS for Core HR review by Administrator
Administrator
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"We love it! "

What do you like best?

What I like best about AOS Core HR Solution is how easy and intuitive the software is to use. It is very straightforward and I like the simplicity. They make deductions and wage garnishments so easy!

What do you dislike?

I have liked mostly everything about APS. I have only had problems with reporting, specifically sending custom reports to other co-workers. Other than that, it has been great.

What problems are you solving with the product? What benefits have you realized?

It has really helped streamline all aspects of our HR/Payroll/ Scheduling systems. In the future we would like to get all of our stores to start using the scheduling tool so we can have all our systems in one. It has been a great product.

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