TouchPoint Church Management Software Reviews & Product Details

It is a powerful database software program that has the ability to do as much as you would need and more. It is cloud based so it can be accessed from anywhere with an internet connection.

There is an app that can be developed for your organization and then staff and church members can easily find information and register for events from their mobile devices. Our pastoral team also has access to the full database via the app. That means no more having to call the office to get someone's phone number or address when they are not in the church. If they are doing a pastoral visit, they can use the app to find the church member, locate their address, and it automatically is linked to GPS software to give them driving directions! Review collected by and hosted on G2.com.

TouchPoint is not very user-friendly and so is not easy to learn. We have an admin who is learning how to use the database for different functions. Each month we have an admin team lunch meeting where she teaches us a new function available or necessary to using TouchPoint. She develops handouts with step by step instructions for how to do that task and distributes them. Each admin. keeps a binder with these instructions in it so that we can refer to it as needed. If we didn't have this system in place we would all be lost trying to figure out how to do anything! Review collected by and hosted on G2.com.

I love having all the information I need at one stop, I love being able to text, e-mail, map, right there on the page, I love printing yearly statements with one click of a button, I love the registration capabilities, I love the helpful videos, and I loved the few instructional webinars! Review collected by and hosted on G2.com.

I takes a bit to figure out how to set some of the features up-not being an IT person. I wish there were a lot more videos on how to set some basics up initially-after they are set up-they are a breeze. Review collected by and hosted on G2.com.

The product is amazingly easy to use and goes about as an interface for the whole office notwithstanding when some staff individuals are out on appearance, get-away, emergency clinic duty.... It is useful in monitoring exact socioeconomics and insights for our congregation on a part instructive dimension, yet additionally in a money related sense too. The capacity to likewise acknowledge credit/charge card exchanges effectively through a straightforward connection on our site has expanded commitments, tithes, and contributions by a lot. TouchPoint likewise enables our ministers to realize who has chatted with whom and furthermore for our chief minister to dole out errands to relate ministers; adequately designating undertakings and visits over the whole peaceful staff. As the budgetary secretary, I use the Touch Point programming for staying aware of commitment records just as yearly capital promise battles. Review collected by and hosted on G2.com.

Only real hate is after using the Search Builder, in order to make changes to individual profiles or select groups, it requires using the Tag feature which includes multiple steps. Would welcome as quicker editing feature. Review collected by and hosted on G2.com.

The ease of use for searching and reporting is by far better than what we had. We often had to call the former company to have them help us do searches and queries because we could never figure out the complicated syste. I absolutely love the people search option and the tools available now. Simply type the first letter of first and last name and it pops up! Being able to email straight out of a group is priceless. Review collected by and hosted on G2.com.

The learning curve seemed daunting at first, but it really wasn't that hard. I really wish the app was more robust for the everyday member. While I enjoyed the training, I feel that it is quite costly. The price for the product and the annual fee is spot on! The training is too much for what it is, in my opinion. Review collected by and hosted on G2.com.

I love that everyone on our church staff is connected now that we're using TouchPoint. When one person hears of a congregational need, they can easily look at person's TP profile and see what ministries and groups that person is a part of. We do a better job caring for our people now that we're using TouchPoint Review collected by and hosted on G2.com.

The growing pains have been intense in some cases. It's never easy to adopt a new system, and moving to something that is new for EVERYONE on our staff has been difficult in some cases. The work is worth it in the end, but some days have been hard in getting everyone on board. Review collected by and hosted on G2.com.

I like being able to access for family info, attendance, birthdays, child care events and login, etc. It allows me to communicate with parent's by grade or in a group without having to manual type in each email address. It is incredibly helpful during events that I am able to set-up a login and have stickers that print to help with the safety and security of our nursery. We are able to be mobile on Sunday mornings as we check in teachers - super helpful so they can get to where they need to be. Review collected by and hosted on G2.com.

There is not an easy way to set-up children in divorced parent situations whose parents both attend our church. The child has to be set-up under one parent- this has caused some frustration for the parents and sometimes made it complicated for us to explain.

A separate issues regarding checking in children is that Allergies must be entered on the check-in screen not in the system. I cannot pull up a child in Touchpoint and see their allergy- I must print thier name tag or go to the check-in screen. It would be helpful in planning activities to have this info readily available. Review collected by and hosted on G2.com.

The software fit our organization when we first changed to it around 2007. Review collected by and hosted on G2.com.

Our internal processes and needs for our church management software has changed since we first switched to it. TouchPoint has not kept up with our changing needs or provided upgrades that are on par with its competitors. That is why we are looking to change to another church management system. Features provided by Church Community Builder, Planning Center, Rock RMS, and others more fit what we're now looking for in a church management system that helps us solve the problems we have with small group management, volunteer management and scheduling, check ins, providing easy to use tools that can be given to volunteer leaders to use and manage groups that they lead, workflows for guests/new members/volunteers, etc. Review collected by and hosted on G2.com.

The Touchpoint interface allows me to easily and quickly understand who our church members are and how to bring our new guests into the fold and help them get involved. Review collected by and hosted on G2.com.

The email aspect of Touchpoint could use some work. The drafting method used by the software is complicated and becomes confusing. I think once a draft is made, every time I hit "save" it should save my new draft as a Microsoft product would. I believe we rarely have use of an old draft. Every time I need to fix a typo, an entirely new draft is created and my draft tab becomes bogged down quickly. Review collected by and hosted on G2.com.

We send out a weekly newsletter that people like, and use it to sign people up for events. Review collected by and hosted on G2.com.

It is hard to communicate, and hard to learn. It feels like you need to have a staff person who can dedicate hours to running it for you. I have church members asking me how to use the App and I am embarrassed to tell them I have no idea. We received training, but the facilitator went so fast that we just turned off our microphones and laughed. The training we terrible. Review collected by and hosted on G2.com.

The support staff at TouchPoint is amazing. Any questions we have are answered quickly and completely. They made it very easy to transfer data from our old database and integrate it into their system. Review collected by and hosted on G2.com.

The site is built out very well and has parts that cover information that typical churches would need with some customization. On the rarest occasions, we have to get a little more creative than we would like to add the information onto a users profile if it is not possible to change the format of the page. Review collected by and hosted on G2.com.

The ability to track our student attendance, so that we can follow up as needed, as well as their completion of our Confirmation program. It's also easy for our small group leaders to use. Review collected by and hosted on G2.com.

The volunteer component. It's not very user friendly, and I really don't like not being able to put specific dates on there. Only being able to do "week of" makes it really confusing when the majority of things we do are on Wednesdays. It also won't let you easily exclude dates where we won't be meeting--way too many steps involved to do something that should be very simple. Review collected by and hosted on G2.com.

The TouchPoint app has been very helpful in connecting with our members and attendees. There are lots of features on the app and we are constantly directing our people to it to check out events, make and gift, and stay in touch with others in their groups. Also, TouchPoint Support is very responsive! Review collected by and hosted on G2.com.

The contribution reporting is lacking. For users who are not programmers, the pulling out the data you need in the format you want is a challenge. Review collected by and hosted on G2.com.

TouchPoint is quite complex. It can do many things and is impressive. My current area of expertise is building registrations and it is fun to see once it's complete how it works. Review collected by and hosted on G2.com.

Oh man. It is not intuitive. I joke that I have to read the Help articles and translate them before I know what they are saying. It is so powerful that you ask how to do one thing and you discover either 8 more things you can do or need to do with that function. Review collected by and hosted on G2.com.

One thing I really like about TouchPoint is that we can pull out several reports using the search builder query.Its potential to track several quantitative and qualitative reports helps get a clear picture about the different areas of the church. In addition, TouchPoint is very user friendly and helps navigate through different ministries in seconds. Review collected by and hosted on G2.com.

One thing that could be added with TouchPoint is the support contact number. I do like the support team as the team has always responded in a timely fashion but there is no number to contact. Sometimes calling and screen sharing helps in solving problems quickly. It is also an extra tool to reach out to the support team. Review collected by and hosted on G2.com.

It is easier to mark the attendance using computer or mobile app by just selecting the checkbox next to the names. Review collected by and hosted on G2.com.

1. The process of adding new guest is quite lengthy. Need to click many 'Next' button before can finally add one, and need to wait for few seconds for system to load before I can proceed to add another new guest. Hope to have a single page to fill in all info and submit.

2. Recently the website is not accessible via Google Chrome since Jan 2019. It stated some security issue due to the license. I need to use other browser to access it.

3. Many features which I commonly use are not as obvious or easy to access. E.g. download an attendance sheet, generate new guest list, etc. Suggest allowing user to add frequently used feature at the start page. Review collected by and hosted on G2.com.

Touchpoint does data manage very well! As a church community with a small staff and who has rough 400-500 attend regularly, we need a system that is easy to use and keep up to date. Since we moved to it a couple years ago, we've never had an interruption in service and they are always ready to help us with any questions or issues we have within hours. The database itself is straight forward, easy to search through, and provides incredibly intuitive and easy options to store the information we want. Great company! Review collected by and hosted on G2.com.

There is nothing I really dislike about Touchpoint. Some of the features I wish I it had I later learned it already did have, I just needed to research it a little. If anything, I would really value the ability to create custom sign ups within Touchpoint that also contain a payment option through paypal. But it's possible I also just missed this. Review collected by and hosted on G2.com.

Everything is integrated. Scaleable. TP can grow with a church. So many ways to manage involvement, membership and care. Church specific design. Highly customizable. Many ways to integrate giving, check in/attendance, contact information, membership information, etc. Highly powerful and customizable queries. Very good user interface for staff and admin. OK user interface for end-users. Very reasonable cost. A great tool for pastoral care, follow up, and managing contact information. Flags are very helpful.

Best features:

-integrated giving

-highly customizable

-great volunteer management tools

-scalable and low cost

-great "customer service" in terms of support and customizations

-powerful queries

-thoughtful design for churches, also, always getting better (esp compared to BVCMS) Review collected by and hosted on G2.com.

TP is very off-putting for event sign ups for those who don't yet want to share their information with the church. Even though birthday is optional, it cannot be removed. Eventbrite is a great example of a great event sign up tool. Our church is in New York City and we reach a very secular audience who do not want their information to be stored in a church database. Eventbrite is sensitive to this and makes registration very streamlined and un-intrusive.

Also, not as good an email design interface as Mail Chimp. They have more powerful tools. But highly integrated with Mail Chimp, which is very good. Review collected by and hosted on G2.com.

Very user friendly. Our whole staff uses this and many are not tech savvy. I also love the app. We are a church and often times I need to visit someone who attends. I can't tell you how many times I've had to look someone up on the go where they live or what their phone number may be. Another great feature is seeing who is in the family. I love being able to track parents and children within this app. Review collected by and hosted on G2.com.

I would like to see more networking from other churches and how they are using the program that way we can communicate on what works best... almost like a reddit. Review collected by and hosted on G2.com.

It is easy to understand and has many features allowing us to customize the system to our specific needs. They have excellent documentation which made it easy to learn the system with a minimal amount of training. When we have needed help, their support department is very prompt in getting back with us. Review collected by and hosted on G2.com.

I would like the ability to easily print an envelope and/or copy and paste an address into a document for a specific individual. One click to copy address. Review collected by and hosted on G2.com.

We have found this web-based church management system to be user friendly and relatively simple for our users. Several features stand out for me: 1) Strong reporting interface that provides both financial and non-financial information in easy to use formats; 2) Strong integration with our accounting software; 3) Very responsive customer support via their email channel; 4) Open sources concept where improvements and customized queries and reports are shared for all users; Review collected by and hosted on G2.com.

The conversion process took a little longer than expected, but we had a lot of data from a 20 year relationship with a legacy system. Review collected by and hosted on G2.com.

I love the new TouchPoint software that our church is using now. My absolute favorite part is the app that comes along with the software. It is fully functioning and has everything that I could possibly need regarding our church. To name a couple functions of the app that make a huge difference for me: the ability to pay my tithe via the app is a really nice function. I no longer have to log into a portal on a computer and add my information, I can just open the app and make a payment in a couple clicks. In addition to that, you can give to two different ministries with one payment. That's a huge improvement over our last site (which didn't have an app). The second function that I love is the ability to add the attendance for the small group I lead. It's a small thing, but it makes a big difference! Review collected by and hosted on G2.com.

To be perfectly honest, there's not much that I dislike. In fact, I can't think of anything to mark as a con...yet Review collected by and hosted on G2.com.

I like the app. I think it is nice looking, easy to use and intuitive. It provides a great user experience and I hope it will be very beneficial for our church moving forward (in allowing them to update their info in our database and doing things like giving online and getting connected to ministries). I also like the prospect of moving much of our ministry work and communication to a digital format: e.g. attendance, sign-ups, communication. Review collected by and hosted on G2.com.

The back end of the system is really hard to use. I consider myself to be pretty computer savvy, and I struggle with it. It is not intuitive, it uses very strange terminology, and it takes a long time to figure out how to do something. I find myself going to our IT guy a lot to try and do what I would consider basic things. Review collected by and hosted on G2.com.

Being accessible anywhere to their services. INCLUDING - customer service, event sign ups, online giving, email communications, etc. Review collected by and hosted on G2.com.

How complex it can be. The amount of things it offers can really make it difficult to navigate Review collected by and hosted on G2.com.

Touchpoint is a cost effective solution to managing all of the vital statistic for your church. Review collected by and hosted on G2.com.

The Touchpoint app is lacking in some functionality. Deleting members can be challenging Review collected by and hosted on G2.com.