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The ability for the whole team to see what is happening with a customer up to the minute and also be able to see and hear the communications first hand. Also the AI feature is great to record notes. I use this system for making calls and sometimes have trouble making out exactly what was said. The AI notes sometimes pick up something that I heard entirely different. Great for accuracy. Review collected by and hosted on G2.com.
Sometimes it is painful to hear my calls as I sound unprepared and stumble over my words. I guess this is really a benefit since it makes me try to be better on the next call. Review collected by and hosted on G2.com.
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