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By Close

4.7 out of 5 stars

How would you rate your experience with Close?

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Close Pricing Reviews

(2)
Luciano M.
LM
Sales
Small-Business (50 or fewer emp.)
"Best CRM System if you want to scale your sales team"
What do you like best about Close?

I like the nice overview that you have about your leads. Smart Views helps you to navigate easily trough all your leads and can help you work a lot more efficient. Review collected by and hosted on G2.com.

What do you dislike about Close?

While Close is an excellent CRM overall, there are a few areas for improvement. The pricing can feel a bit steep for smaller businesses. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business (50 or fewer emp.)
"Great software. Awful support. Billing is misleading and extremely confusing."
What do you like best about Close?

I think it is feature rich but confusing. Review collected by and hosted on G2.com.

What do you dislike about Close?

Support is awful. No phone number to call. You email and at the companies convenience, not the clients they email you back. I try to set up a scheduled call a day after I needed to speak to somebody and I was on another call so i missed the meeting, further proving my point that customer service is not good and not at my the client's convenience. Tech companies don't believe in phone support and its insanely frustrating. Not good. The advertised plans make it seem like all these features are included. They are not. It is misleading. I have no idea how billing works with text and phone features. My invoices and receipts are not itemized and Im given articles to do my own research and try to figure out. Not happy at all. I am committed to the software at this point. So I use Grok AI to give me instructions on how to do things in Close. I have to go to a third party solution for help. AI is not always helpful either. It would be nice to connect with a human via phone and have a 2 minute conversation instead of stretch it out for days. Review collected by and hosted on G2.com.

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