Describe the project or task the provider helped with:
Setup of RPA COE and implementation of individual RPA cases
What do you like best?
Big pool of resources, quite fast onboarding process
What do you dislike?
Claimed experience is not visible, people with 3+ years of experience perform same way as our itnernal employees who have 6 months experience
Recommendations to others considering the provider:
Make sure the SOW clearly describes the roles and responsibilities and also that you have chance to terminate th econtact in case you are not satisfied. Also make sure your organization is mature enough to be able to work properly with off-shore resources.
What problems are you solving with the provider? What benefits have you realized?
Setup of RPA CoE, development of RPA cases. Setup of the CoE was not professional, RPA development is slow and not very professional.
* We monitor all Cognizant reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.