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Best Enterprise Conversational Support Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Conversational Support category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Conversational Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Conversational Support category.

In addition to qualifying for inclusion in the Conversational Support Software category, to qualify for inclusion in the Enterprise Business Conversational Support Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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22 Listings in Enterprise Conversational Support Software Available

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Agentforce Service (formerly Salesforce Service Cloud)

(7,243)4.4 out of 5
Entry Level Price:Starting at $25.00
View top Consulting Services for Agentforce Service (formerly Salesforce Service Cloud)
OverviewPros and Cons
Product Description

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users: Salesforce Administrator, Salesforce Developer · Industries: Information Technology and Services, Computer Software · Market Segment: 41% Mid-Market, 37% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Case Management, Efficiency, Helpful
ConsComplexity, Learning Curve, Steep Learning Curve, Expensive, Missing Features
User SatisfactionSeller Details
Agentforce Service (formerly Salesforce Service Cloud) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.2
Proactive Engagement
Average: 8.5
8.1
Contextual Engagement
Average: 8.5
8.0
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
1999
HQ Location
San Francisco, CA
Company Website
https://www.salesforce.com/
Twitter
@salesforce
LinkedIn® Page
https://www.linkedin.com/company/3185/
Ownership
NYSE:CRM
Phone
+1 (800) 667-6389

Zendesk for Customer Service

(6,799)4.3 out of 5
Entry Level Price:$19.00
9th Easiest To Use in Conversational Support software
View top Consulting Services for Zendesk for Customer Service
OverviewPros and Cons
Product Description

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users: Customer Success Manager, Customer Service Manager · Industries: Computer Software, Information Technology and Services · Market Segment: 45% Mid-Market, 41% Small-Business
User Sentiment

Users like Zendesk's user-friendly interface, its ability to integrate with multiple apps, and its automation features like triggers and macros which save time on repetitive tasks. Users reported issues with Zendesk's reporting capabilities, occasional slowdowns with large ticket volumes, and limitations in customization unless investing in higher-tier plans.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Customer Support, Helpful, Ticket Management
ConsMissing Features, Learning Curve, Limited Features, Limited Customization, Complexity
User SatisfactionSeller Details
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.2
Proactive Engagement
Average: 8.5
8.2
Contextual Engagement
Average: 8.5
8.1
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2007
HQ Location
San Francisco, CA
Company Website
https://www.zendesk.com
Twitter
@Zendesk
LinkedIn® Page
https://www.linkedin.com/company/418095/
Ownership
NYSE: ZEN
Phone
+1 (415) 418-7506
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Birdeye

(3,975)4.7 out of 5
Entry Level Price:Contact Us
4th Easiest To Use in Conversational Support software
OverviewPros and Cons
Product Description

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users: Owner, Marketing Manager · Industries: Hospital & Health Care, Real Estate · Market Segment: 49% Small-Business, 35% Mid-Market
User Sentiment

Reviewers appreciate the convenience of having all tools in one place, the quick and effective support team, the ease of use, the AI response integration for reviews, and the significant improvement in online reputation management. Reviewers experienced some difficulties with the user interface, finding it confusing and hard to navigate, some features felt hidden, and there were issues with reporting and updating listings, and some found the learning curve for advanced features steep.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Review Management, Customer Support, Features
ConsMissing Features, Improvement Needed, Review Management, Limited Features, Learning Curve
User SatisfactionSeller Details
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.5
8.8
Contextual Engagement
Average: 8.5
8.6
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2012
HQ Location
Palo Alto, CA
Company Website
https://www.birdeye.com
Twitter
@BirdEye_
LinkedIn® Page
https://www.linkedin.com/company/2837064/

Freshdesk

(3,720)4.4 out of 5
Entry Level Price:$19.00
12th Easiest To Use in Conversational Support software
View top Consulting Services for Freshdesk
OverviewPros and Cons
Product Description

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users: Manager, Owner · Industries: Information Technology and Services, Computer Software · Market Segment: 48% Small-Business, 40% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Automation, Efficiency, Ticket Management
ConsMissing Features, Ticketing Issues, Ticket Management, Limited Features, Limitations
User SatisfactionSeller Details
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.4
Proactive Engagement
Average: 8.5
8.3
Contextual Engagement
Average: 8.5
8.2
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Company Website
https://www.freshworks.com/
Twitter
@FreshworksInc
LinkedIn® Page
https://www.linkedin.com/company/freshworks-inc/
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090

Front

(2,448)4.7 out of 5
Entry Level Price:$25.00
8th Easiest To Use in Conversational Support software
OverviewPros and Cons
Product Description

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users: Customer Success Manager, Account Manager · Industries: Logistics and Supply Chain, Computer Software · Market Segment: 48% Small-Business, 41% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Communication, Team Collaboration, Features, Email Management
ConsMissing Features, Email Issues, Email Management, Email Management Issues, Email Communication Issues
User SatisfactionSeller Details
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Proactive Engagement
Average: 8.5
8.7
Contextual Engagement
Average: 8.5
8.6
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2014
HQ Location
San Francisco, CA
Company Website
https://frontapp.com
Twitter
@FrontHQ
LinkedIn® Page
https://www.linkedin.com/company/fronthq/

Kore.AI

(471)4.6 out of 5
View top Consulting Services for Kore.AI
OverviewPros and Cons
Product Description

Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built so

Users: Software Engineer, Associate · Industries: Information Technology and Services, Computer Software · Market Segment: 41% Enterprise, 30% Small-Business
User Sentiment

Users like Kore,aI's robust dialog management, seamless integration capabilities, customizable workflows, and strong support for automation AI use cases, which save time and reduce operational workload. Reviewers mentioned that the interface can feel cluttered and overwhelming for beginners, and mastering advanced features can take time, with some users experiencing performance lag and bugs.

Pros and ConsUser Satisfaction
ProsEase of Use, Features, Chatbot Development, Integrations, Easy Integrations
ConsLearning Curve, Usage Limitations, Slow Performance, Slow Loading, Software Bugs
User SatisfactionSeller Details
Kore.AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.5
8.9
Contextual Engagement
Average: 8.5
8.9
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2013
HQ Location
Orlando, FL
Company Website
https://kore.ai
Twitter
@koredotai
LinkedIn® Page
https://www.linkedin.com/company/3602865/

ServiceNow Customer Service Management

(255)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
OverviewPros and Cons
Product Description

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

Industries: Information Technology and Services, Telecommunications · Market Segment: 59% Enterprise, 30% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Efficiency, Case Management, Automation
ConsLearning Curve, Steep Learning Curve, Limited Customization, Complexity, Improvements Needed
User SatisfactionSeller Details
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.5
8.9
Contextual Engagement
Average: 8.5
7.2
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2004
HQ Location
Santa Clara, CA
Company Website
https://www.servicenow.com/
Twitter
@servicenow
LinkedIn® Page
https://www.linkedin.com/company/29352/
Ownership
NYSE:NOW

Podium

(2,066)4.6 out of 5
Entry Level Price:Contact Us
3rd Easiest To Use in Conversational Support software
OverviewPros and Cons
Product Description

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users: Owner, General Manager · Industries: Automotive, Retail · Market Segment: 59% Small-Business, 35% Mid-Market
User Sentiment

Reviewers appreciate Podium's simplicity and effectiveness in streamlining customer communication, its ability to collect reviews, and its user-friendly interface that enhances customer engagement. Users mentioned that Podium can be expensive for small businesses, with some features and customization options being limited unless upgraded to a higher plan, and the platform's integrations with other tools can be restrictive.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Easy Communication, Communication, Customer Support
ConsMissing Features, Messaging Issues, Limited Features, Expensive, Poor Customer Support
User SatisfactionSeller Details
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.5
Proactive Engagement
Average: 8.5
8.3
Contextual Engagement
Average: 8.5
8.1
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2014
HQ Location
Lehi, UT
Company Website
https://www.podium.com
Twitter
@PodiumHQ
LinkedIn® Page
https://www.linkedin.com/company/9203219/

Drift

(1,256)4.4 out of 5
Entry Level Price:Starting at $2,500.00
View top Consulting Services for Drift
OverviewPros and Cons
Product Description

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users: Sales Development Representative, Business Development Representative · Industries: Computer Software, Information Technology and Services · Market Segment: 51% Mid-Market, 27% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Features, Visitor Tracking, Lead Generation
ConsChat Management, Learning Curve, Notification Issues, Routing Issues, Chat Issues
User SatisfactionSeller Details
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.5
8.7
Contextual Engagement
Average: 8.5
8.4
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2011
HQ Location
Atlanta, GA
Company Website
https://salesloft.com
Twitter
@Salesloft
LinkedIn® Page
https://www.linkedin.com/company/2296178/

Kustomer

(513)4.5 out of 5
Entry Level Price:Contact Us
6th Easiest To Use in Conversational Support software
View top Consulting Services for Kustomer
OverviewPros and Cons
Product Description

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into

Users: Customer Service Representative, Member Experience Associate · Industries: Consumer Services, Retail · Market Segment: 65% Mid-Market, 21% Small-Business
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Efficiency, Automation
ConsSlow Performance, Slow Loading, Learning Curve, Complexity, Not Intuitive
User SatisfactionSeller Details
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.5
9.1
Contextual Engagement
Average: 8.5
8.6
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2015
HQ Location
Short Hills, US
Company Website
https://www.kustomer.com
Twitter
@kustomer
LinkedIn® Page
https://www.linkedin.com/company/10517045/

LivePerson

(207)4.3 out of 5
Entry Level Price:Contact Us
OverviewPros and Cons
Product Description

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Industries: Internet, Retail · Market Segment: 43% Mid-Market, 33% Enterprise
User Sentiment

Users like the tool's ability to handle large volumes of routine inquiries quickly, its robust AI-powered chat and messaging capabilities, and its seamless integration with multiple platforms, which enhances customer experience and operational efficiency. Reviewers experienced difficulties with the initial setup and configuration, especially for complex chat flows and campaigns, and some found the costs high relative to perceived value, particularly for smaller operations.

Pros and ConsUser Satisfaction
ProsFeatures, Ease of Use, Helpful, Artificial Intelligence, Efficiency
ConsLearning Curve, Complexity, Steep Learning Curve, Missing Features, Expensive
User SatisfactionSeller Details
LivePerson features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.2
8.5
Proactive Engagement
Average: 8.5
8.2
Contextual Engagement
Average: 8.5
8.0
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
1995
HQ Location
New York, NY
Company Website
https://www.liveperson.com/
Twitter
@LivePerson
LinkedIn® Page
https://www.linkedin.com/company/164748/
Ownership
NASDAQ: LPSN

Fin by Intercom

(3,833)4.5 out of 5
Entry Level Price:$0.99
13th Easiest To Use in Conversational Support software
View top Consulting Services for Fin by Intercom
OverviewPros and Cons
Product Description

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users: Customer Success Manager, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 57% Small-Business, 37% Mid-Market
User Sentiment

Users like how Fin by Intercom reduces workload by handling simple queries, provides quick responses, and enables customer support to function 24/7. Users mentioned that Fin by Intercom sometimes struggles with complex queries, provides inaccurate responses, and can be difficult to set up and configure correctly.

Pros and ConsUser Satisfaction
ProsHelpful, Ease of Use, Features, Efficiency, Automation
ConsMissing Features, AI Limitations, Limited Features, Learning Curve, Expensive
User SatisfactionSeller Details
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Proactive Engagement
Average: 8.5
8.7
Contextual Engagement
Average: 8.5
8.8
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2011
HQ Location
San Francisco, CA
Company Website
https://www.intercom.com/
Twitter
@intercom
LinkedIn® Page
https://www.linkedin.com/company/intercom/

SAP Service Cloud

(262)4.4 out of 5
View top Consulting Services for SAP Service Cloud
OverviewPros and Cons
Product Description

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

Users: Software Engineer, Consultant · Industries: Information Technology and Services, Computer Software · Market Segment: 39% Mid-Market, 34% Enterprise
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Efficiency, Integrations, Case Management
ConsLearning Curve, Complexity, Expensive, Steep Learning Curve, Limited Customization
User SatisfactionSeller Details
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.5
8.7
Contextual Engagement
Average: 8.5
8.7
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
1972
HQ Location
Walldorf
Company Website
https://www.sap.com/
Twitter
@SAP
LinkedIn® Page
https://www.linkedin.com/company/sap/
Ownership
NYSE:SAP
Phone
+1 (800) 872-1727

HubSpot Service Hub

(2,900)4.4 out of 5
Entry Level Price:Free
14th Easiest To Use in Conversational Support software
View top Consulting Services for HubSpot Service Hub
OverviewPros and Cons
Product Description

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. C

Users: Customer Success Manager, Customer Success Specialist · Industries: Computer Software, Information Technology and Services · Market Segment: 60% Small-Business, 37% Mid-Market
Pros and ConsUser Satisfaction
ProsEase of Use, Features, Helpful, Efficiency, Case Management
ConsMissing Features, Limited Customization, Limited Features, Lack of Features, Ticket Management
User SatisfactionSeller Details
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.2
Proactive Engagement
Average: 8.5
8.1
Contextual Engagement
Average: 8.5
8.1
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2006
HQ Location
Cambridge, MA
Company Website
https://www.HubSpot.com
Twitter
@HubSpot
LinkedIn® Page
https://www.linkedin.com/company/68529/
Ownership
NYSE:HUBS
Phone
+1.888.482.7768

FreshChat

(493)4.4 out of 5
Entry Level Price:Free
View top Consulting Services for FreshChat
OverviewPros and Cons
Product Description

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users: Founder · Industries: Computer Software, Information Technology and Services · Market Segment: 59% Small-Business, 36% Mid-Market
User Sentiment

Reviewers like the AI chatbot feature in Freshchat, its intuitive interface, real-time chat visibility, and the integration with other Freshworks products, which keeps customer information and past interactions easy to access in one place. Users reported that the analytics feature feels limited and complicated, notifications can sometimes be delayed, particularly when chat volume is high, and some advanced capabilities feel somewhat limited unless you're on a higher-tier plan.

Pros and ConsUser Satisfaction
ProsEase of Use, Helpful, Features, Automation, Integrations
ConsAI Limitations, Chatbot Issues, Chat Issues, Learning Curve, Limited AI Capabilities
User SatisfactionSeller Details
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.5
8.5
Contextual Engagement
Average: 8.5
8.8
Self-Serve Support
Average: 8.4
Seller Details
Year Founded
2010
HQ Location
San Mateo, CA
Company Website
https://www.freshworks.com/
Twitter
@FreshworksInc
LinkedIn® Page
https://www.linkedin.com/company/freshworks-inc/
Ownership
NASDAQ: FRSH
Phone
+1 (866) 832-3090
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22 Listings in Enterprise Conversational Support Software Available

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