[ FreshChat Reviews ](https://www.g2.com/products/freshworks-freshchat/reviews) [ FreshChat Reviews ](https://www.g2.com/products/freshworks-freshchat/reviews) # Freshchat Pricing Overview [Editedit](https://my.g2.com/freshworks-freshchat/pricings) Free Trial ## Freshchat Pricing Key Insights Last updated on Apr 30, 2026 * * * Freshchat offers **4 pricing editions** , starting from **$0** to **$69**. Freshchat pricing tiers are designed to support different usage levels and team sizes. Freshchat also offers a **free trial**. Compare the Freshchat pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Freshworks** for **custom pricing**. * * * Free — $0 Growth — $15 Pro — $39 Enterprise — $69 Rated 4.4 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Free $0.00 - Chatbot builder - Chatbot analytics - Inbox Views - Topics - Groups - Conversation Labels - Bulk Actions - User Properties - Mobile SDK - WordPress Integration - Freshdesk Integration - Shopify Integration Show More Growth $15.00 2000 free bot sessions/month - Assignment Rules - Priority Inbox - Canned Responses - Private Notes - User Events & Timeline - User Segmentation - Business Hours - Offline Experience - Basic Dashboard - FAQs - Conversations Overview Report - Facebook Messenger - Marketplace Show More Pro $39.00 3000 free bot sessions per month - Everything in Growth and - Whatsapp business - Apple business Chat - Auto-resolve - Team performance report - IntelliAssign - Business Hours - Co-Browsing - Live Translate - Advanced Dashboard - Advanced Automations - Agent Availability report - Multilingual Support - Conversation APIs - Roles and Permissions - CSAT Survey & Report Show More Enterprise $69.00 Up to 5000 bot sessions/month FREE - Everything in Pro and - Allowed IPs - Allowed Domain - User Authentication Show More Freshdesk Messaging (Formerly Freshchat) has four plans namely Free, Growth, Pro and Enterprise. Pricing information for Freshchat is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Freshchat must be conducted with the seller. For detailed pricing and features please refer https://www.freshworks.com/live-chat-software/pricing/ https://www.freshworks.com/live-chat-software/features/ Pricing information was last updated on October 09, 2024 Show More ## Freshchat Pricing FAQs Generated using AI Is Freshchat free, or does it offer a free trial? Yes. According to G2 data, Freshchat offers a free plan with limited features. Users can upgrade to paid plans for additional capabilities. Visit the seller's official pricing page to compare plan options and features. How much does Freshchat cost in 2026? According to G2 data, Freshchat pricing in 2026 starts at $15.00 and can reach $69.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the Freshworks's official pricing page for the most current details. Who is Freshchat pricing best suited for? FreshChat's pricing is best suited for small to mid-market businesses seeking an affordable, scalable live chat solution. G2 reviewers from small businesses across industries like e-learning, health and wellness, and IT services praise the free and Growth tiers for delivering solid value at accessible price points. The Growth plan at $15.00 suits small teams needing canned responses and basic reporting, while the Pro plan at $39.00 appeals to mid-market companies in telecommunications, retail, and consumer services requiring WhatsApp integration and advanced automation. Enterprise teams in computer software, insurance, and financial services gravitate toward the $69.00 Enterprise tier for security controls and higher bot session allowances. What are the key differences between the free and paid versions of Freshchat? FreshChat's free tier provides core functionality including a chatbot builder, chatbot analytics, inbox views, conversation labels, mobile SDK, and integrations with WordPress, Freshdesk, and Shopify. However, G2 reviewers note meaningful limitations, including the inability to connect to a helpdesk directly and no access to business hours settings. FreshChat's paid plans starting at $15.00 per month unlock critical features like canned responses, priority inbox, assignment rules, Facebook Messenger, and reporting dashboards. Higher tiers add WhatsApp Business, auto-resolve, IntelliAssign, live translate, CSAT surveys, and advanced automations. G2 users frequently cite WhatsApp integration and advanced bot features as key drivers for upgrading beyond the free tier. Is Freshchat considered good value for its pricing? G2 reviewers give FreshChat a strong 4.5/5 average rating, suggesting solid overall satisfaction. However, pricing concerns appear frequently across reviews. Multiple G2 reviewers, particularly from small businesses and mid-market companies, note that FreshChat's pricing can be high relative to competitors, with one banking industry reviewer explicitly stating there are lower-cost alternatives available. On the positive side, many G2 users in small business segments highlight FreshChat as cost-effective compared to rivals like Intercom and Drift. Reviewers also flag that bot sessions carry additional costs and that key features like multilingual support are locked behind higher tiers, making FreshChat's pricing more justifiable for mid-market and enterprise teams than budget-conscious small businesses. ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,900) ](https://www.g2.com/products/fin/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,015) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,960) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/freshworks-freshchat/competitors/alternatives) ## Freshchat Alternatives Pricing The following is a quick overview of editions offered by other [Live Chat Software](https://www.g2.com/categories/live-chat) | Product | Price | Features | | --- | --- | --- | | ![Fin](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png)[Fin](https://www.g2.com/products/fin/reviews) Fin with your current helpdesk | $0.991 Outcome | Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked. Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more. Set up in under an hour Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more Customizable tone and answer length Takes action to update external systems Transfers to agents directly in preferred Inbox | | ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Support Only (Team) | $19.001 user per month billed annually | Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history | | ![Tidio](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bfc6540ec12016f4e1bebfc7c9c1030e/tidio.png)[Tidio](https://www.g2.com/products/tidio/reviews) Free | FreePer Month | For solo entrepreneurs. Free forever. No credit card requried. 50 Handled Conversations Live Chat Help Desk Social media integrations 50 Lyro AI conversations (one-time) 100 Flows visitors reached | Various alternatives pricing & plans Free Trial Pricing information for the above various Freshchat alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## FreshChat Pricing Reviews (2) ![Akshat K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshat K.") AK Akshat K. associate consultant Small-Business (50 or fewer emp.) 6/5/2026 "Fresh Experience with Intuitive Agent Builder" 4.5/5 What do you like best about Freshchat? I used FreshChat as a conversational agent, and I found it really effective because it provides correct answers without having to go through long documents. I like that it's a tag-based system and also explains the answers. The experience with AI agents was fresh and enjoyable. I also appreciate that the agent builder UI is good and easy to understand. Setting up FreshChat was very easy. Review collected by and hosted on G2.com. What do you dislike about Freshchat? The LLMs provided have very few AI units. It should offer a better limit for each agent call, or reduce the AI units required per call. It could use other models available in the market that cost less. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? I use FreshChat as a conversational agent that's rule-based, providing correct answers quickly without combing through long documents. It explains answers well, and the agent builder UI is good and easy to understand. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Adrianna M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrianna M.") AM Adrianna M. Director of Sales & Customer Operations Mid-Market (51-1000 emp.) 5/1/2026 "Robust Chat Features with Room for Improvement" 3.5/5 What do you like best about Freshchat? I use FreshChat for live chats with our customers, and it really allows us to communicate better and more efficiently. I like the robust features, including the ability to see read receipts, have canned responses, live translation, and auto-assignment of chats. The initial setup of FreshChat was pretty easy, and I appreciate that it was part of the omnichannel package that included Freshdesk, Freshchat, and Freshcaller, especially considering the price. Review collected by and hosted on G2.com. What do you dislike about Freshchat? I don't like the lack of customization with the CSAT scores, that needs to be majorly updated. Review collected by and hosted on G2.com. What problems is Freshchat solving and how is that benefiting you? FreshChat enables us to communicate with our customers live for quicker responses compared to email, enhancing efficiency with features like read receipts, canned responses, live translation, and auto-assignment. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Freshchat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,900) [ Compare Now ](https://www.g2.com/compare/fin-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5155ef6198d17f22b7ba1ceb2a9db6fa/drift.png "Product Avatar Image") Drift 4.4/5(1,255) [ Compare Now ](https://www.g2.com/compare/drift-vs-freshworks-freshchat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/freshworks-freshchat-vs-livechat) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing) [ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Chatbots ](https://www.g2.com/categories/chatbots)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service) Show More ##### Explore More [ Best low code development platforms in 2025 ](https://www.g2.com/discussions/what-are-the-best-low-code-development-platforms-you-re-using-in-2025)[ Top identity management service for startups ](https://www.g2.com/discussions/looking-for-the-top-identity-management-service-for-startups-let-s-discuss)[ Which anti-money laundering tool is best for small businesses ](https://www.g2.com/discussions/which-anti-money-laundering-tool-is-best-for-small-businesses) [ Best anti-money laundering software for fintech ](https://www.g2.com/discussions/best-anti-money-laundering-aml-software-for-fintech-companies)[ Which C/C++ integrated development environments (IDEs) run smoothly on moderate hardware without excessive memory consumption during compilation? ](https://www.g2.com/discussions/which-c-c-integrated-development-environments-ides-run-smoothly-on-moderate-hardware-without-excessive-memory-consumption-during-compilation)[ Pros and Cons Details ](https://www.g2.com/products/freshworks-freshchat/reviews?qs=pros-and-cons) Show More [ Best low code development platforms in 2025 ](https://www.g2.com/discussions/what-are-the-best-low-code-development-platforms-you-re-using-in-2025)[ Top identity management service for startups ](https://www.g2.com/discussions/looking-for-the-top-identity-management-service-for-startups-let-s-discuss)[ Which anti-money laundering tool is best for small businesses ](https://www.g2.com/discussions/which-anti-money-laundering-tool-is-best-for-small-businesses) [ Best anti-money laundering software for fintech ](https://www.g2.com/discussions/best-anti-money-laundering-aml-software-for-fintech-companies)[ Which C/C++ integrated development environments (IDEs) run smoothly on moderate hardware without excessive memory consumption during compilation? ](https://www.g2.com/discussions/which-c-c-integrated-development-environments-ides-run-smoothly-on-moderate-hardware-without-excessive-memory-consumption-during-compilation)[ Pros and Cons Details ](https://www.g2.com/products/freshworks-freshchat/reviews?qs=pros-and-cons)