LivePerson Pricing Overview

Bronze

Boost agent efficiency with a messaging-first workspace

Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.

Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.

Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

Integrations & Developer Experience: Includes Integration Hub, access to 50+ data, connect & customize APIs, CRM connectors and functions

Automations & AI: Includes Intent Manager (Build, Optimize, Analyze, and Discover Features) Create, manage, test, and activate intent domain models using LivePerson NLU. Includes pre-built domain and starter pack access for top verticals and use cases.

Conversational Intelligence: Includes Data Transporter and Report Center

Technical Support: Standard

Customer Success: Community

Implementation: Bronze

Silver

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Increase self-service with intelligent automation

Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.

Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.

Integrations & Developer Experience: Includes Integrations Hub, access to 50+ data, connect & customize APIs, CRM connectors & functions

Automations & AI: Includes Intent Manager (Build, Optimize, Analyze and Discover features), Conversation Builder, KnowledgeAI, Conversation Assist, Conversation Orchestrator, AI Annotator and 3rd Party Bot Connectors

Conversational Intelligence: Includes Data Transporter, Report Center, LivePerson Analytics Studio

Proactive: Proactive Messaging on WhatsApp, SMS and InApp.

Technical Support: Enhanced

Customer Success: Pooled CSM

Implementation: Silver

Gold

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Enhance personalization with advanced analytics and Generative AI

Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.

Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.

Integrations & Developer Experience: Integration hub, access to 50+ data, connect & customize APIs, CRM connectors & functions.

Automations & AI: Includes Intent Manager, Conversation Builder. KnowledgeAI. Conversation Assist, Conversation Orchestrator AI Annotator, 3rd Party Bot Connectors

Conversational Intelligence: Data Transporter, Report Center, LivePerson Analytics Studio

Proactive: Proactive messaging on WhatsApp, SMS and InApp

GenerativeAI: Includes Generative Intent Training, Copilot Summary, Copilot Assist, Copilot Rewrite, AI Agents: Messaging Bot, AI Agents: Voice Bot, AI Agents: KnowledgeAI Agent, AI Agents: Routing AI Agent, Hallucination Detection, Prompt Library, Bring Your Own LLM, Generative Insights

Technical Support: Enhanced

Customer Success: Designated CSM

Implementation: Gold

Simple pricing.
Minimal add‑ons.
No service fees.
Making it easy for you to realize measurable returns on your digital investments.

View full pricing here: https://www.liveperson.com/pricing/

LivePerson has 3 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for LivePerson is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase LivePerson must be conducted with the seller.

View full pricing here: https://www.liveperson.com/pricing/

Pricing information was last updated on October 10, 2024

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

Average Discount

Perceived Cost

$$$$$

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LivePerson Pricing Reviews

(2)

Madhur G.

Freelancer

Small-Business (50 or fewer emp.)

8/5/2025

"Powerful Conversational AI with Room for Improvement"

5/5

What do you like best about LivePerson?

The bots handle routine inquiries well, freeing up human agents for more complex tasks.

The platform integrates deeply with CRM, payment, and analytics systems, supporting complex business needs.

Omnichannel Experience: Businesses can unify their customer messaging across multiple platforms for a consistent brand experience. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Difficult to set up and optimize, especially for advanced automation and workflow features. No dedicated support or training resources.

Very expensive.

While the platform allows extensive customization, tailoring AI bots for nuanced, industry-specific conversations can require significant development effort and ongoing fine-tuning.

Delays in customer support response and, at times, platform performance lags, especially during high traffic. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

Scalability of Customer Support, AI-powered chatbots can handle thousands of simultaneous conversations ensuring customers get immediate responses

No need to significantly grow customer service teams.

Omnichannel Consistency by unifying conversations from SMS, web chat, WhatsApp, and other channels.

Automation of Repetitive Tasks: Frequently asked questions, order tracking, appointment bookings, and other routine interactions. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

1/13/2026

"Affordable Live Chat with Daily Utility, But Reliability Issues Remain"

3/5

What do you like best about LivePerson?

LivePerson unlocks the opportunity to present an affordable live chat solution for our visitors outside of our website. We use the software daily to handle inbound and outbound messaging. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The software isn't 100% reliable. Customer support is poor and while we have the majority of users online, we do have other users with 12+ months downtime due to bugs etc. Review collected by and hosted on G2.com.