[ LivePerson Reviews ](https://www.g2.com/products/liveperson/reviews) [ LivePerson Reviews ](https://www.g2.com/products/liveperson/reviews) # LivePerson Pricing Overview [Editedit](https://my.g2.com/liveperson/pricings) ## LivePerson Pricing Key Insights Last updated on Jul 01, 2026 * * * LivePerson offers **3 pricing editions** , with pricing details available directly from the vendor. A free trial of **LivePerson** is not available. Review the LivePerson pricing table below to determine which features best align with your requirements. Contact **LivePerson** directly to purchase the software. * * * Bronze — Contact Us Silver — Contact Us Gold — Contact Us Rated 4.3 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Bronze Contact Us [Request Demo](#) Boost agent efficiency with a messaging-first workspace - Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience. - Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills. - Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform. - Integrations & Developer Experience: Includes Integration Hub, access to 50+ data, connect & customize APIs, CRM connectors and functions - Automations & AI: Includes Intent Manager (Build, Optimize, Analyze, and Discover Features) Create, manage, test, and activate intent domain models using LivePerson NLU. Includes pre-built domain and starter pack access for top verticals and use cases. - Conversational Intelligence: Includes Data Transporter and Report Center - Technical Support: Standard - Customer Success: Community - Implementation: Bronze Show More Silver Contact Us [Request Demo](#) Increase self-service with intelligent automation - Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience. - Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills. - Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform. - Integrations & Developer Experience: Includes Integrations Hub, access to 50+ data, connect & customize APIs, CRM connectors & functions - Automations & AI: Includes Intent Manager (Build, Optimize, Analyze and Discover features), Conversation Builder, KnowledgeAI, Conversation Assist, Conversation Orchestrator, AI Annotator and 3rd Party Bot Connectors - Conversational Intelligence: Includes Data Transporter, Report Center, LivePerson Analytics Studio - Proactive: Proactive Messaging on WhatsApp, SMS and InApp. - Technical Support: Enhanced - Customer Success: Pooled CSM - Implementation: Silver Show More Gold Contact Us [Request Demo](#) Enhance personalization with advanced analytics and Generative AI - Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience. - Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills. - Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform. - Integrations & Developer Experience: Integration hub, access to 50+ data, connect & customize APIs, CRM connectors & functions. - Automations & AI: Includes Intent Manager, Conversation Builder. KnowledgeAI. Conversation Assist, Conversation Orchestrator AI Annotator, 3rd Party Bot Connectors - Conversational Intelligence: Data Transporter, Report Center, LivePerson Analytics Studio - Proactive: Proactive messaging on WhatsApp, SMS and InApp - GenerativeAI: Includes Generative Intent Training, Copilot Summary, Copilot Assist, Copilot Rewrite, AI Agents: Messaging Bot, AI Agents: Voice Bot, AI Agents: KnowledgeAI Agent, AI Agents: Routing AI Agent, Hallucination Detection, Prompt Library, Bring Your Own LLM, Generative Insights - Technical Support: Enhanced - Customer Success: Designated CSM - Implementation: Gold Show More Simple pricing. Minimal add‑ons. No service fees. Making it easy for you to realize measurable returns on your digital investments. View full pricing here: https://www.liveperson.com/pricing/ Pricing information for LivePerson is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase LivePerson must be conducted with the seller. View full pricing here: https://www.liveperson.com/pricing/ Pricing information was last updated on October 10, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months ### Average Discount 6% ### Perceived Cost $$$$$ ## LivePerson Pricing FAQs Generated using AI ### Is LivePerson free, or does it offer a free trial? No. According to G2 data, LivePerson does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options. ### How much does LivePerson cost in 2026? Pricing details for LivePerson are not publicly listed. Users should visit the LivePerson's official pricing page or contact the vendor directly for current pricing information. ### Who is LivePerson pricing best suited for? Based on G2 reviewer demographics and LivePerson's pricing structure, LivePerson is best suited for mid-market and enterprise organizations managing high volumes of customer interactions across multiple digital channels. G2 reviewers from financial services, telecommunications, insurance, and internet industries at the enterprise level consistently highlight the omnichannel capabilities and AI automation as core value drivers. LivePerson's Bronze tier suits organizations prioritizing agent efficiency, while Silver fits teams investing in self-service automation. LivePerson's Gold tier is ideal for enterprises requiring generative AI, voice bots, and dedicated customer success support. G2 reviewers from small businesses frequently flag cost and setup complexity as barriers, suggesting LivePerson's pricing is less accessible for smaller operations. ### What are the key differences between the free and paid versions of LivePerson? LivePerson does not offer a free version or free trial according to G2's pricing data for LivePerson. All three tiers require contacting the vendor for custom pricing. LivePerson's Bronze tier covers core messaging, intent management, and standard support, while the Silver tier adds automation tools like Conversation Builder, KnowledgeAI, and proactive messaging with enhanced support. LivePerson's Gold tier unlocks the full Generative AI suite including Copilot tools, AI Agents for messaging and voice, hallucination detection, and a designated customer success manager. G2 reviewers note that advanced features like detailed analytics and custom bots require higher-tier plans, which can feel inaccessible for smaller organizations. ### Is LivePerson considered good value for its pricing? LivePerson is generally viewed as a premium investment that delivers measurable returns for mid-market and enterprise organizations. G2 reviewers frequently cite 95% reductions in routine support tickets, 60-70% automation of customer requests, and significant call volume deflection as tangible benefits. However, cost concerns appear repeatedly across G2 reviews, particularly from small business users who find LivePerson's pricing prohibitive relative to competitors. One G2 reviewer explicitly noted switching after finding another solution at a fraction of the cost with more features. Reviewers comparing LivePerson to alternatives like Zendesk and Intercom cite slower implementation and higher costs, though enterprise users consistently rate the advanced AI and omnichannel capabilities as justifying the premium. ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(6,646) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,715) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(786) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/liveperson/competitors/alternatives) ## LivePerson Pricing Reviews (2) ![intuitioncheckin E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "intuitioncheckin E.") IE intuitioncheckin E. Founder CEO Alternative Medicine Small-Business (50 or fewer emp.) 8/7/2025 More Options - - [Respond as LivePerson](https://www.g2.com/survey_responses/liveperson-review-11507673/official_response/new) "Provide on the spot customer service 24/7 professionally personalized with convenience" 5/5 What do you like best about LivePerson? What I value most about LivePerson is its ability to support trauma-informed, human-centered communication at scale. The platform’s conversational AI allows for responsive engagement across multiple digital channels—SMS, web chat, and social platforms—while preserving the dignity and emotional nuance of each interaction. This is especially important in healing-centered environments, where automation must never compromise empathy. LivePerson’s real-time analytics and sentiment tracking offer valuable insights into emotional tone and engagement patterns, helping teams respond with greater attunement and care. Its secure infrastructure and flexible integrations also make it a strong fit for multi-entity organizations like ours, where protecting client data and maintaining operational sovereignty are non-negotiable. By blending intelligent automation with ethical design, LivePerson empowers mission-driven organizations to extend their reach without diluting their values—a rare and vital balance in today’s digital landscape. Review collected by and hosted on G2.com. What do you dislike about LivePerson? What I find most challenging about LivePerson is the limited depth of its reporting and customization features, especially when trying to track nuanced emotional or behavioral patterns across conversations. For trauma-informed organizations, granular insights into tone, pacing, and engagement shifts are essential—not just for operational efficiency, but for safeguarding emotional safety and responsiveness. Additionally, the platform’s learning curve and occasional navigation complexity can slow down onboarding for teams that prioritize relational over technical fluency. While LivePerson offers strong automation, it sometimes lacks intuitive tools for tailoring messaging flows to reflect culturally sensitive or spiritually aligned communication styles. For mission-driven entities like ours, which operate across multiple states and healing modalities, these limitations can create friction when trying to unify digital engagement with our core values of sovereignty, empathy, and individualized care. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? LivePerson helps solve the challenge of scaling emotionally attuned, trauma-informed communication across diverse digital platforms. In our sanctuary network, where every interaction must honor dignity, safety, and sovereignty, LivePerson’s AI agents allow us to automate routine inquiries while preserving space for human connection when needed. Its real-time sentiment analysis and conversation intelligence tools help us track emotional tone and engagement patterns, which is vital for protecting client wellbeing and ensuring responsive care. The platform also supports secure, multi-entity operations—allowing us to unify messaging across our Detroit, Virginia, and New Mexico offices without compromising data integrity or spiritual alignment. By streamlining workflows and reducing manual burden, LivePerson enables our team to focus on high-impact healing work, while maintaining a consistent, values-driven presence across all digital touchpoints. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") IA Verified User in Automotive Mid-Market (51-1000 emp.) 1/13/2026 More Options - - [Respond as LivePerson](https://www.g2.com/survey_responses/liveperson-review-12206333/official_response/new) "Affordable Live Chat with Daily Utility, But Reliability Issues Remain" 3/5 What do you like best about LivePerson? LivePerson unlocks the opportunity to present an affordable live chat solution for our visitors outside of our website. We use the software daily to handle inbound and outbound messaging. Review collected by and hosted on G2.com. What do you dislike about LivePerson? The software isn't 100% reliable. Customer support is poor and while we have the majority of users online, we do have other users with 12+ months downtime due to bugs etc. Review collected by and hosted on G2.com. What problems is LivePerson solving and how is that benefiting you? LivePerson supports our requirement for over 70% of our traffic - mobile users. With a speedy, conversational approach we can engage with customers sooner and amplify our visitors experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite LivePerson Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-liveperson) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6c5e5fe18e31bcec5f8751996074eb66/olark.png "Product Avatar Image") Olark 4.3/5(224) [ Compare Now ](https://www.g2.com/compare/liveperson-vs-olark) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,880) [ Compare Now ](https://www.g2.com/compare/fin-vs-liveperson) ##### Categories on G2 [ AI Agents For Business Operations ](https://www.g2.com/categories/ai-agents-for-business-operations)[ Conversation Intelligence ](https://www.g2.com/categories/conversation-intelligence)[ Live Chat ](https://www.g2.com/categories/live-chat) [ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Chatbots ](https://www.g2.com/categories/chatbots)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ SAP Store ](https://www.g2.com/categories/sap-store)[ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation)[ AI SDRs ](https://www.g2.com/categories/ai-sdrs)[ AI Voice Assistants ](https://www.g2.com/categories/ai-voice-assistants)[ Conversational Commerce Platforms ](https://www.g2.com/categories/conversational-commerce-platforms)[ Bot Platforms ](https://www.g2.com/categories/bot-platforms)[ AI IT Agents ](https://www.g2.com/categories/ai-it-agents) Show More ##### Explore More [ Best global payroll software service with easy compliance ](https://www.g2.com/discussions/what-s-the-best-global-payroll-software-service-with-easy-compliance)[ Best Workforce Management Software ](https://www.g2.com/discussions/best-workforce-management-software-for-teams-in-2025)[ What log analysis software integrates with cloud monitoring systems? ](https://www.g2.com/discussions/what-log-analysis-software-integrates-with-cloud-monitoring-systems) [ Top-rated QMS apps for service businesses ](https://www.g2.com/discussions/top-rated-qms-apps-for-service-businesses-what-s-worth-using)[ Best software for secure managed file transfers ](https://www.g2.com/discussions/best-software-for-secure-managed-file-transfers)[ Pros and Cons Details ](https://www.g2.com/products/liveperson/reviews?qs=pros-and-cons) Show More [ Best global payroll software service with easy compliance ](https://www.g2.com/discussions/what-s-the-best-global-payroll-software-service-with-easy-compliance)[ Best Workforce Management Software ](https://www.g2.com/discussions/best-workforce-management-software-for-teams-in-2025)[ What log analysis software integrates with cloud monitoring systems? ](https://www.g2.com/discussions/what-log-analysis-software-integrates-with-cloud-monitoring-systems) [ Top-rated QMS apps for service businesses ](https://www.g2.com/discussions/top-rated-qms-apps-for-service-businesses-what-s-worth-using)[ Best software for secure managed file transfers ](https://www.g2.com/discussions/best-software-for-secure-managed-file-transfers)[ Pros and Cons Details ](https://www.g2.com/products/liveperson/reviews?qs=pros-and-cons)