LivePerson Pricing Overview

LivePerson Pricing Key Insights

Last updated on Jul 01, 2026

LivePerson offers 3 pricing editions, with pricing details available directly from the vendor. A free trial of LivePerson is not available. Review the LivePerson pricing table below to determine which features best align with your requirements. Contact LivePerson directly to purchase the software.

Bronze — Contact Us

Silver — Contact Us

Gold — Contact Us

Rated 4.3 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Bronze

Request Demo

Boost agent efficiency with a messaging-first workspace

Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.

Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.

Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

Integrations & Developer Experience: Includes Integration Hub, access to 50+ data, connect & customize APIs, CRM connectors and functions

Automations & AI: Includes Intent Manager (Build, Optimize, Analyze, and Discover Features) Create, manage, test, and activate intent domain models using LivePerson NLU. Includes pre-built domain and starter pack access for top verticals and use cases.

Conversational Intelligence: Includes Data Transporter and Report Center

Technical Support: Standard

Customer Success: Community

Implementation: Bronze

Silver

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Increase self-service with intelligent automation

Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.

Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.

Integrations & Developer Experience: Includes Integrations Hub, access to 50+ data, connect & customize APIs, CRM connectors & functions

Automations & AI: Includes Intent Manager (Build, Optimize, Analyze and Discover features), Conversation Builder, KnowledgeAI, Conversation Assist, Conversation Orchestrator, AI Annotator and 3rd Party Bot Connectors

Conversational Intelligence: Includes Data Transporter, Report Center, LivePerson Analytics Studio

Proactive: Proactive Messaging on WhatsApp, SMS and InApp.

Technical Support: Enhanced

Customer Success: Pooled CSM

Implementation: Silver

Gold

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Enhance personalization with advanced analytics and Generative AI

Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.

Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.

Integrations & Developer Experience: Integration hub, access to 50+ data, connect & customize APIs, CRM connectors & functions.

Automations & AI: Includes Intent Manager, Conversation Builder. KnowledgeAI. Conversation Assist, Conversation Orchestrator AI Annotator, 3rd Party Bot Connectors

Conversational Intelligence: Data Transporter, Report Center, LivePerson Analytics Studio

Proactive: Proactive messaging on WhatsApp, SMS and InApp

GenerativeAI: Includes Generative Intent Training, Copilot Summary, Copilot Assist, Copilot Rewrite, AI Agents: Messaging Bot, AI Agents: Voice Bot, AI Agents: KnowledgeAI Agent, AI Agents: Routing AI Agent, Hallucination Detection, Prompt Library, Bring Your Own LLM, Generative Insights

Technical Support: Enhanced

Customer Success: Designated CSM

Implementation: Gold

Simple pricing.
Minimal add‑ons.
No service fees.
Making it easy for you to realize measurable returns on your digital investments.

View full pricing here: https://www.liveperson.com/pricing/

Pricing information for LivePerson is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase LivePerson must be conducted with the seller.

View full pricing here: https://www.liveperson.com/pricing/

Pricing information was last updated on October 10, 2024

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

Average Discount

Perceived Cost

$$$$$

LivePerson Pricing FAQs

Generated using AI

Is LivePerson free, or does it offer a free trial?

No. According to G2 data, LivePerson does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options.

Who is LivePerson pricing best suited for?

Based on G2 reviewer demographics and LivePerson's pricing structure, LivePerson is best suited for mid-market and enterprise organizations managing high volumes of customer interactions across multiple digital channels. G2 reviewers from financial services, telecommunications, insurance, and internet industries at the enterprise level consistently highlight the omnichannel capabilities and AI automation as core value drivers. LivePerson's Bronze tier suits organizations prioritizing agent efficiency, while Silver fits teams investing in self-service automation. LivePerson's Gold tier is ideal for enterprises requiring generative AI, voice bots, and dedicated customer success support. G2 reviewers from small businesses frequently flag cost and setup complexity as barriers, suggesting LivePerson's pricing is less accessible for smaller operations.

What are the key differences between the free and paid versions of LivePerson?

LivePerson does not offer a free version or free trial according to G2's pricing data for LivePerson. All three tiers require contacting the vendor for custom pricing. LivePerson's Bronze tier covers core messaging, intent management, and standard support, while the Silver tier adds automation tools like Conversation Builder, KnowledgeAI, and proactive messaging with enhanced support. LivePerson's Gold tier unlocks the full Generative AI suite including Copilot tools, AI Agents for messaging and voice, hallucination detection, and a designated customer success manager. G2 reviewers note that advanced features like detailed analytics and custom bots require higher-tier plans, which can feel inaccessible for smaller organizations.

Is LivePerson considered good value for its pricing?

LivePerson is generally viewed as a premium investment that delivers measurable returns for mid-market and enterprise organizations. G2 reviewers frequently cite 95% reductions in routine support tickets, 60-70% automation of customer requests, and significant call volume deflection as tangible benefits. However, cost concerns appear repeatedly across G2 reviews, particularly from small business users who find LivePerson's pricing prohibitive relative to competitors. One G2 reviewer explicitly noted switching after finding another solution at a fraction of the cost with more features. Reviewers comparing LivePerson to alternatives like Zendesk and Intercom cite slower implementation and higher costs, though enterprise users consistently rate the advanced AI and omnichannel capabilities as justifying the premium.

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LivePerson Pricing Reviews

(2)

Nehal G.

Customer Success Advisor

Enterprise (> 1000 emp.)

1/16/2026

"Seamless, Real-Time Customer Engagement Across Messaging Channels"

5/5

What do you like best about LivePerson?

What I like best about LivePerson is its ability to deliver seamless, real-time customer engagement across multiple messaging channels, helping businesses provide faster and more personalized support. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

LivePerson has a fairly steep learning curve, especially for new users, and some advanced features require additional training to use effectively. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson solves the challenge of managing high volumes of customer interactions across multiple digital channels. By centralizing conversations and enabling automation, it helps us respond faster, improve resolution times, and deliver a more consistent customer experience.

LivePerson addresses the problem of repetitive, manual customer queries through conversational AI and automation. This has reduced agent workload, improved efficiency, and allowed our team to focus on more complex, high-value interactions.

LivePerson helps solve the complexity of engaging customers across different messaging platforms by providing a single omnichannel solution. This has improved conversation continuity, agent productivity, and overall customer satisfaction. Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

1/13/2026

"Affordable Live Chat with Daily Utility, But Reliability Issues Remain"

3/5

What do you like best about LivePerson?

LivePerson unlocks the opportunity to present an affordable live chat solution for our visitors outside of our website. We use the software daily to handle inbound and outbound messaging. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

The software isn't 100% reliable. Customer support is poor and while we have the majority of users online, we do have other users with 12+ months downtime due to bugs etc. Review collected by and hosted on G2.com.