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Top Free Conversational Support Software

Check out our list of free Conversational Support Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Conversational Support Software to ensure you get the right product.

View Free Conversational Support Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
78 Conversational Support Products Available
View all Conversational Support Software
View all Conversational Support Software
Fin by Intercom
(3,671)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Conversational Support software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI chatbot that provides customer support by answering queries and managing communications.
    • Users frequently mention the efficiency of Fin by Intercom in managing repetitive tasks, providing quick responses, and its ability to learn and adapt over time.
    • Reviewers experienced issues with Fin by Intercom's understanding of complex queries, its setup process, and the unpredictability of costs due to its pricing model.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Proactive Engagement
    Average: 8.5
    8.8
    Contextual Engagement
    Average: 8.4
    8.8
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,831 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,820 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI chatbot that provides customer support by answering queries and managing communications.
  • Users frequently mention the efficiency of Fin by Intercom in managing repetitive tasks, providing quick responses, and its ability to learn and adapt over time.
  • Reviewers experienced issues with Fin by Intercom's understanding of complex queries, its setup process, and the unpredictability of costs due to its pricing model.
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Proactive Engagement
Average: 8.5
8.8
Contextual Engagement
Average: 8.4
8.8
Self-Serve Support
Average: 8.4
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,831 Twitter followers
LinkedIn® Page
www.linkedin.com
1,820 employees on LinkedIn®
Zendesk for Customer Service
(6,648)4.3 out of 5
Optimized for quick response
9th Easiest To Use in Conversational Support software
View top Consulting Services for Zendesk for Customer Service
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer service platform that centralizes communication across multiple channels and automates incoming customer service emails.
    • Reviewers frequently mention the ease of use, the reliability, the comprehensive features, the ability to integrate with other systems, and the powerful automation features as positive aspects of Zendesk Support Suite.
    • Users mentioned the complexity of the system, the difficulty in setting up integrations, the high cost, the slow customer support, and the occasional performance issues during high traffic times as negative aspects of the product.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Proactive Engagement
    Average: 8.5
    8.2
    Contextual Engagement
    Average: 8.4
    8.0
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,149 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer service platform that centralizes communication across multiple channels and automates incoming customer service emails.
  • Reviewers frequently mention the ease of use, the reliability, the comprehensive features, the ability to integrate with other systems, and the powerful automation features as positive aspects of Zendesk Support Suite.
  • Users mentioned the complexity of the system, the difficulty in setting up integrations, the high cost, the slow customer support, and the occasional performance issues during high traffic times as negative aspects of the product.
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.2
8.2
Proactive Engagement
Average: 8.5
8.2
Contextual Engagement
Average: 8.4
8.0
Self-Serve Support
Average: 8.4
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,149 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®

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HubSpot Service Hub
(2,868)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Proactive Engagement
    Average: 8.5
    8.1
    Contextual Engagement
    Average: 8.4
    8.1
    Self-Serve Support
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Nikunj V.
    NV
    I like HubSpot Service Hub’s shared inbox, ticket automation, and integrated knowledge base. It streamlines support, improves response times, and... Read review
    Rajesh P.
    RP
    I like the way it is integrated with the CRM and allows me to crossreference details easily Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    787,274 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,595 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 37% Mid-Market
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.2
Proactive Engagement
Average: 8.5
8.1
Contextual Engagement
Average: 8.4
8.1
Self-Serve Support
Average: 8.4
Nikunj V.
NV
I like HubSpot Service Hub’s shared inbox, ticket automation, and integrated knowledge base. It streamlines support, improves response times, and... Read review
Rajesh P.
RP
I like the way it is integrated with the CRM and allows me to crossreference details easily Read review
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
787,274 Twitter followers
LinkedIn® Page
www.linkedin.com
11,595 employees on LinkedIn®
Front
(2,386)4.7 out of 5
Optimized for quick response
8th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Proactive Engagement
    Average: 8.5
    8.7
    Contextual Engagement
    Average: 8.4
    8.6
    Self-Serve Support
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Computer Software
    UC
    Easy to use and good help files, easy to navigate Read review
    Shawn R.
    SR
    What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,481 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    517 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Proactive Engagement
Average: 8.5
8.7
Contextual Engagement
Average: 8.4
8.6
Self-Serve Support
Average: 8.4
Verified User in Computer Software
UC
Easy to use and good help files, easy to navigate Read review
Shawn R.
SR
What I appreciate most about Front is how it streamlines communication and makes it easier to manage messages. The platform brings everything... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,481 Twitter followers
LinkedIn® Page
www.linkedin.com
517 employees on LinkedIn®
Freshdesk
(3,599)4.4 out of 5
Optimized for quick response
11th Easiest To Use in Conversational Support software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Proactive Engagement
    Average: 8.5
    8.3
    Contextual Engagement
    Average: 8.4
    8.2
    Self-Serve Support
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Events Services
    AE
    Freshdesk provides easy navigation and usage. It's simple to create tickets, document the ticket properties, receive notifications over email when... Read review
    Verified User in Health, Wellness and Fitness
    AH
    As part of Ultrahuman's customer support team, Freshdesk has become our central hub for all client interactions. The interface is intuitive and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,074 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.4
Proactive Engagement
Average: 8.5
8.3
Contextual Engagement
Average: 8.4
8.2
Self-Serve Support
Average: 8.4
Verified User in Events Services
AE
Freshdesk provides easy navigation and usage. It's simple to create tickets, document the ticket properties, receive notifications over email when... Read review
Verified User in Health, Wellness and Fitness
AH
As part of Ultrahuman's customer support team, Freshdesk has become our central hub for all client interactions. The interface is intuitive and... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,074 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Salesforce Service Cloud
(7,164)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Proactive Engagement
    Average: 8.5
    8.0
    Contextual Engagement
    Average: 8.4
    7.9
    Self-Serve Support
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Chris P.
    CP
    This product is developed on the Salesforce platform, allowing organizations to create adaptable solutions. Read review
    Verified User in Non-Profit Organization Management
    EN
    It was incredibly easy to implement, and I found the features to be both rich and highly customizable. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,204 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.2
Proactive Engagement
Average: 8.5
8.0
Contextual Engagement
Average: 8.4
7.9
Self-Serve Support
Average: 8.4
Chris P.
CP
This product is developed on the Salesforce platform, allowing organizations to create adaptable solutions. Read review
Verified User in Non-Profit Organization Management
EN
It was incredibly easy to implement, and I found the features to be both rich and highly customizable. Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,204 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Birdeye
(3,649)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent a

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 51% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that centralizes reviews across platforms and offers AI tools for composing responses, review request tools, and listings management tools.
    • Users like the ease of use, the ability to manage listings for multiple clients in one location, the AI-powered response feature, and the excellent customer service.
    • Reviewers mentioned issues with the interface not being intuitive, the analytics not being deep enough, the setup process being long, and occasional billing issues.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Proactive Engagement
    Average: 8.5
    8.8
    Contextual Engagement
    Average: 8.4
    8.6
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,251 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent a

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 51% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that centralizes reviews across platforms and offers AI tools for composing responses, review request tools, and listings management tools.
  • Users like the ease of use, the ability to manage listings for multiple clients in one location, the AI-powered response feature, and the excellent customer service.
  • Reviewers mentioned issues with the interface not being intuitive, the analytics not being deep enough, the setup process being long, and occasional billing issues.
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.5
8.8
Contextual Engagement
Average: 8.4
8.6
Self-Serve Support
Average: 8.4
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,251 Twitter followers
LinkedIn® Page
www.linkedin.com
1,439 employees on LinkedIn®
Drift
(1,254)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Proactive Engagement
    Average: 8.5
    8.7
    Contextual Engagement
    Average: 8.4
    8.5
    Self-Serve Support
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Kai Lun C.
    KC
    Hassle free on my end. Easy for customer to book meetings with us Read review
    Leonardo R.
    LR
    That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,543 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,184 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.5
8.7
Contextual Engagement
Average: 8.4
8.5
Self-Serve Support
Average: 8.4
Kai Lun C.
KC
Hassle free on my end. Easy for customer to book meetings with us Read review
Leonardo R.
LR
That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe Read review
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,543 Twitter followers
LinkedIn® Page
www.linkedin.com
1,184 employees on LinkedIn®
Heymarket
(439)4.6 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heymarket is an exceptionally intuitive business text solution for secure and reliable texting between your employees and customers. Quickly and easily send personalized text messages at scale that ge

    Users
    • Owner
    • CEO
    Industries
    • Health, Wellness and Fitness
    • Hospital & Health Care
    Market Segment
    • 71% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Heymarket features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Proactive Engagement
    Average: 8.5
    8.1
    Contextual Engagement
    Average: 8.4
    8.0
    Self-Serve Support
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Vivienne P.
    VP
    I really enjoy the amount of features available to use on HeyMarket and how easy it is to mass upload contacts Read review
    Cashe T.
    CT
    Being able to reach my customers in one place and the flexibility of using the app on my phone. It's a great software over all. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Heymarket
    Year Founded
    2016
    HQ Location
    San Francisco, California
    Twitter
    @heymarket
    10 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heymarket is an exceptionally intuitive business text solution for secure and reliable texting between your employees and customers. Quickly and easily send personalized text messages at scale that ge

Users
  • Owner
  • CEO
Industries
  • Health, Wellness and Fitness
  • Hospital & Health Care
Market Segment
  • 71% Small-Business
  • 26% Mid-Market
Heymarket features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.4
Proactive Engagement
Average: 8.5
8.1
Contextual Engagement
Average: 8.4
8.0
Self-Serve Support
Average: 8.4
Vivienne P.
VP
I really enjoy the amount of features available to use on HeyMarket and how easy it is to mass upload contacts Read review
Cashe T.
CT
Being able to reach my customers in one place and the flexibility of using the app on my phone. It's a great software over all. Read review
Seller Details
Seller
Heymarket
Year Founded
2016
HQ Location
San Francisco, California
Twitter
@heymarket
10 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
respond.io
(398)4.8 out of 5
Optimized for quick response
6th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Starting at $99.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn

    Users
    • CEO
    Industries
    • Information Technology and Services
    • Leisure, Travel & Tourism
    Market Segment
    • 67% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • respond.io features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Proactive Engagement
    Average: 8.5
    8.8
    Contextual Engagement
    Average: 8.4
    8.6
    Self-Serve Support
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Consulting
    AC
    automation and AI, lifecycles, calls, UX Read review
    AN
    The connections it has with different channels Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    respond.io
    Company Website
    Year Founded
    2017
    HQ Location
    Kuala Lumpur, Malaysia
    Twitter
    @respond_io
    1,403 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Respond.io is a customer conversation management software designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn

Users
  • CEO
Industries
  • Information Technology and Services
  • Leisure, Travel & Tourism
Market Segment
  • 67% Small-Business
  • 21% Mid-Market
respond.io features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
8.9
Proactive Engagement
Average: 8.5
8.8
Contextual Engagement
Average: 8.4
8.6
Self-Serve Support
Average: 8.4
Verified User in Consulting
AC
automation and AI, lifecycles, calls, UX Read review
AN
The connections it has with different channels Read review
Seller Details
Seller
respond.io
Company Website
Year Founded
2017
HQ Location
Kuala Lumpur, Malaysia
Twitter
@respond_io
1,403 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
Dixa
(391)4.2 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Proactive Engagement
    Average: 8.5
    8.4
    Contextual Engagement
    Average: 8.4
    7.6
    Self-Serve Support
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rune F.
    RF
    Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
    Hirday J.
    HJ
    Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,741 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    171 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 43% Small-Business
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
7.9
Proactive Engagement
Average: 8.5
8.4
Contextual Engagement
Average: 8.4
7.6
Self-Serve Support
Average: 8.4
Rune F.
RF
Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
Hirday J.
HJ
Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,741 Twitter followers
LinkedIn® Page
www.linkedin.com
171 employees on LinkedIn®
Sobot Omnichannel Suite
(405)4.8 out of 5
2nd Easiest To Use in Conversational Support software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Small-Business
    • 38% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot is a communication management platform that centralizes inquiries from various sources to support consistent workflow execution.
    • Users frequently mention the platform's unified interface and its ability to centralize inquiries, reducing delays and supporting workflow execution.
    • Users experienced some difficulties with the mobile experience, stating it isn't as smooth as the desktop version, which is important for users who primarily use phones.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.9
    Proactive Engagement
    Average: 8.5
    9.9
    Contextual Engagement
    Average: 8.4
    9.9
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Small-Business
  • 38% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot is a communication management platform that centralizes inquiries from various sources to support consistent workflow execution.
  • Users frequently mention the platform's unified interface and its ability to centralize inquiries, reducing delays and supporting workflow execution.
  • Users experienced some difficulties with the mobile experience, stating it isn't as smooth as the desktop version, which is important for users who primarily use phones.
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.9
Proactive Engagement
Average: 8.5
9.9
Contextual Engagement
Average: 8.4
9.9
Self-Serve Support
Average: 8.4
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
Tidio
(1,849)4.7 out of 5
Optimized for quick response
12th Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 90% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
    • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
    • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Proactive Engagement
    Average: 8.5
    8.1
    Contextual Engagement
    Average: 8.4
    8.4
    Self-Serve Support
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiocx
    1,320 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    166 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 90% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer communication tool that combines real-time chat with automated bots, aiming to engage customers even when the business is offline.
  • Users like Tidio's seamless integration with websites, its practical features, and the prompt response from the support team, as well as its ability to integrate with other tools like Shopify, Facebook, and Instagram.
  • Users reported that the chatbot setup can feel limiting, the dashboard occasionally feels sluggish, and some advanced automation or reporting tools are only available on higher-tier plans.
Tidio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.4
Proactive Engagement
Average: 8.5
8.1
Contextual Engagement
Average: 8.4
8.4
Self-Serve Support
Average: 8.4
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiocx
1,320 Twitter followers
LinkedIn® Page
www.linkedin.com
166 employees on LinkedIn®
FreshChat
(488)4.4 out of 5
View top Consulting Services for FreshChat
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Proactive Engagement
    Average: 8.5
    8.5
    Contextual Engagement
    Average: 8.4
    8.8
    Self-Serve Support
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Financial Services
    AF
    Its easy in use and it's clear for the agents when a customer reaches out. We are able to create specific chat bots that helps to guide our... Read review
    Priyanka P.
    PP
    It's easy to use and is bug free. Customer support is great Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,074 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.6
Proactive Engagement
Average: 8.5
8.5
Contextual Engagement
Average: 8.4
8.8
Self-Serve Support
Average: 8.4
Verified User in Financial Services
AF
Its easy in use and it's clear for the agents when a customer reaches out. We are able to create specific chat bots that helps to guide our... Read review
Priyanka P.
PP
It's easy to use and is bug free. Customer support is great Read review
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,074 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Textline
(365)4.7 out of 5
3rd Easiest To Use in Conversational Support software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

    Users
    • CEO
    • Operations Manager
    Industries
    • Health, Wellness and Fitness
    • Hospital & Health Care
    Market Segment
    • 69% Small-Business
    • 26% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Textline features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Proactive Engagement
    Average: 8.5
    8.4
    Contextual Engagement
    Average: 8.4
    8.4
    Self-Serve Support
    Average: 8.4
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Brianna V.
    BV
    Jennifer was amazing! She helped me get two agents logged in who were having MFA issues and made the whole process smooth and hassle-free. She was... Read review
    merary m.
    MM
    What I love about Textline is that anyone can use it. A simple and effective way to utilize with all of our staff, the best way to reach customers,... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Textline
    Company Website
    Year Founded
    2015
    HQ Location
    Los Angeles, CA
    Twitter
    @textline
    287 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients

Users
  • CEO
  • Operations Manager
Industries
  • Health, Wellness and Fitness
  • Hospital & Health Care
Market Segment
  • 69% Small-Business
  • 26% Mid-Market
Textline features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
9.0
Proactive Engagement
Average: 8.5
8.4
Contextual Engagement
Average: 8.4
8.4
Self-Serve Support
Average: 8.4
Brianna V.
BV
Jennifer was amazing! She helped me get two agents logged in who were having MFA issues and made the whole process smooth and hassle-free. She was... Read review
merary m.
MM
What I love about Textline is that anyone can use it. A simple and effective way to utilize with all of our staff, the best way to reach customers,... Read review
Seller Details
Seller
Textline
Company Website
Year Founded
2015
HQ Location
Los Angeles, CA
Twitter
@textline
287 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®