Top Free Conversational Support Software

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What problems does Pylon solve as a Conversational Support?

Pylon addresses core Conversational Support challenges by centralizing multi-channel customer communications, streamlining ticket management, and leveraging AI to accelerate and standardize support workflows. Reviewers highlight that Pylon consolidates conversations from Slack, Teams, email, and web into a single interface, reducing context-switching and making it easier to track and resolve issues efficiently. The platform’s AI features help with ticket triage, response drafting, and surfacing relevant knowledge base articles, which saves time and improves consistency. However, some users note that mobile support is lacking and that certain workflows, such as ticket merging or advanced analytics, may require further refinement.

What Conversational Support features does Pylon offer?

Pylon offers native Conversational Support features including Intelligent Routing, Omnichannel support, AI Text Generation, AI Text Summarization, and Seamless Escalation, with additional capabilities like Personalization, Proactive Engagement, and Self-Serve Support. Reviewers specifically mention the value of AI-powered reply drafting, ticket summarization, and the ability to manage support across Slack, Teams, and email from one place, which improves workflow efficiency and response times. While the feature set is broad, some reviewers point out that advanced analytics, custom reporting, and certain UI customizations are either limited or require extra effort to configure.

How easy is Pylon to set up, use, and get support for?

Pylon scores 9.0 for ease of use, 8.7 for ease of admin, and 8.3 for ease of setup, with reviewers consistently describing the platform as intuitive, easy to onboard, and straightforward for daily operations. Many users note that initial setup is quick, especially with support from the Pylon team, and that the interface is clean and accessible even for non-technical users. However, ease of setup trails the other dimensions at 8.3, and some reviewers mention that configuring advanced workflows or triggers can be more complex and may require careful onboarding or assistance.

What does Pylon integrate with for Conversational Support workflows?

Pylon’s most-cited integration for Conversational Support is Slack, which reviewers consistently praise for enabling seamless support workflows within existing team channels. Additional integrations mentioned in reviews include Microsoft Teams, HubSpot, Jira, and Claude, supporting a wide range of operational needs from CRM syncing to AI-powered ticket triage. While the breadth of integrations is a strength, some users report friction with the Teams integration, limited ticket merging, and a desire for deeper Salesforce workflow capabilities, indicating that not all integrations are equally robust or fully featured.

How much does Pylon cost?

Pylon’s pricing starts at $59 per agent per month for the Starter tier, with higher tiers—Professional at $89 and Enterprise at $139—unlocking features like Slack Connect, advanced integrations, automations, analytics, Microsoft Teams support, and enterprise-grade controls. Each tier requires a minimum seat count (3 for Starter and Professional, 7 for Enterprise), and the pricing model is tiered and custom-quoted. While reviewers generally find value in the feature set and responsive support, some note that certain advanced features, such as custom reporting or analytics, are only available in higher tiers and may require additional investment.

Updated August 2026.

How Many Conversational Support Software Products Does G2 Track?

Total Products under this Category: 230

Category Stats (Sep 2026)

  • Average Rating: 4.57/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Whelp (+4.99%) - Among all products in this category, Whelp recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Conversational Support Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 68,200+ Authentic Reviews
  • 230+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Support Software

G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Birdeye, Jotform AI Agents, Freshdesk, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=birdeye&focus%5B%5D=jotform-ai-agents&focus%5B%5D=freshdesk&focus%5B%5D=podium)

Zendesk for Customer Service

Zendesk for Customer Service is a software designed to deliver AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, AI workflows, automation, and agent performance evaluation by leveraging AI trained on billions of CX interactions. It automates ticket routing and workforce scheduling and reduces resolution times across self-service, agent, and admin workflows. Zendesk for Customer Service addresses the complexity of managing customer interactions across channels by unifying personalized conversations, a marketplace of 1,800-plus apps, and quality assurance tools into one platform. The software supports global deployments across 130,000-plus brands in more than 30 languages, including integrations for social messaging, phone, and email.

Average Rating: 4.3/5.0

Total Reviews: 6,703

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How Do G2 Users Rate Zendesk for Customer Service?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.2/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.2/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Zendesk for Customer Service?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,302 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 40% Small

What Do G2 Reviewers Say About Zendesk for Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use with Zendesk, benefiting from organized workflows and seamless functionality.
  • Users value the centralized communication and automation features of Zendesk, enhancing efficiency and personalized support.
  • Users value the efficient organization and speedy responses facilitated by Zendesk's centralized customer support system.
  • Users find Zendesk's ease of use invaluable, appreciating its intuitive interface and efficient task management.
  • Users benefit from the easy management of support tickets in Zendesk, enhancing collaboration and efficiency.
Cons
  • Users find Zendesk lacking in missing features, like customizable ticket statuses and commenting options for agents.
  • Users find the limited features of Zendesk frustrating, leading to complex workarounds and time-consuming setups.
  • Users find the learning curve steep due to advanced features, making setup and customization challenging for non-experts.
  • Users find limited customization in Zendesk, requiring significant time and effort to achieve desired setups and configurations.
  • Users find Zendesk's complexity overwhelming for beginners, with a steep learning curve for advanced features and reports.

What Are Recent G2 Reviews of Zendesk for Customer Service?

What Are G2 Users Discussing About Zendesk for Customer Service?

Agentforce Service (formerly Salesforce Service Cloud)

Agentforce Service (formerly Salesforce Service Cloud) is a software designed to enable seamless collaboration between AI agents and human service teams across every channel and industry. The software provides autonomous resolution of high-volume interactions, proactive support, and 24/7 cross-channel service by leveraging Agentforce and Data Cloud built on the Salesforce Platform. It automates low-touch, high-volume customer interactions and reduces the need for human escalation except in complex, high-touch scenarios. Agentforce Service addresses productivity and customer satisfaction challenges by integrating AI directly into service workflows and surfacing data from products, assets, and services. The software supports omnichannel service delivery, agent productivity acceleration, and growth outcomes within one unified platform.

Average Rating: 4.4/5.0

Total Reviews: 6,971

How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.2/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    83,223 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator, Salesforce Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 37% Large

What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users find Agentforce Service to be easy to configure and use, enhancing productivity and supporting service requirements effectively.
  • Users appreciate the user-friendly UI of Agentforce Service, facilitating easy setup and streamlined case management.
  • Users appreciate the streamlined case management of Agentforce Service, making it easy to keep cases organized and efficient.
  • Users value the efficiency of Agentforce Service, benefiting from its easy setup and seamless integration capabilities.
  • Users value the ease of setup and helpful features in Salesforce Service Cloud, enhancing overall efficiency and support speed.
Cons
  • Users find the complexity of Agentforce Service challenging, especially for new users and custom integrations.
  • Users find the learning curve steep for new users, particularly in configuring automation and workflows effectively.
  • Users find the steep learning curve of Agentforce Service challenging, requiring significant time and training for proficiency.
  • Users find the service to be expensive, especially with additional licensing and feature costs adding up quickly.
  • Users find the complex usability of Agentforce Service challenging, requiring technical expertise for optimal setup and customization.

What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

Fin

Fin is a software designed to function as a single AI customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, buyer engagement, and complete visibility across all channels by leveraging Fin APEX 1.0, a generative AI model combined with deterministic rules. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution while improving customer satisfaction. Fin addresses high query volumes and inconsistent service quality by following detailed step-by-step instructions with speed and reliability, resolving 67% of customer queries on average. The software supports deployments across any helpdesk including Salesforce, HubSpot, and Freshdesk without requiring migration, and is trusted by more than 6,000 customer service teams.

Average Rating: 4.5/5.0

Total Reviews: 3,745

How Do G2 Users Rate Fin?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.8/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Fin?

  • Seller: Intercom, Inc.
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @fin_ai
    45,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    953 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the powerful query resolution capabilities of Fin, highlighting its quick access to helpful resources.
  • Users find Fin to be incredibly easy to use and appreciate its quick and efficient responses.
  • Users appreciate Fin's speed and reliability in resolving queries, enjoying its intuitive UI and seamless integration.
  • Users enjoy the efficiency of Fin, benefiting from seamless navigation and effective AI handling of customer queries.
  • Users value the quick and helpful customer support from Intercom, enhancing their overall service experience and satisfaction.
Cons
  • Users find the missing features in Fin, particularly for procedure visibility and conversation simulation, frustrating and limiting.
  • Users find AI limitations in Fin, struggling with unique formats and providing unhelpful responses at times.
  • Users express frustration with limited features in Fin, citing a need for better integration and simulation options.
  • Users find the learning curve challenging, struggling with setup and the need for constant monitoring and attention.
  • Users express concerns over Fin's high pricing, with many features requiring additional payment, leading to unexpected bills.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

HubSpot Service Hub

HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service capabilities within a single platform. The software provides ticket routing automation, knowledge base creation, customer health scoring, and trend analysis by leveraging AI features integrated with HubSpot's sales and marketing data. It automates ticket routing and knowledge base suggestions and reduces support team workload by enabling customers to find answers independently through chatbots and customer portals. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by connecting service, sales, and marketing data so representatives have full customer journey context. The software supports omnichannel case management, live chat, feedback collection, and service analytics within the unified HubSpot platform.

Average Rating: 4.4/5.0

Total Reviews: 2,827

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How Do G2 Users Rate HubSpot Service Hub?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.2/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.1/10 (Category avg: 8.5/10)

Who Is the Company Behind HubSpot Service Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12,158 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Customer Success Specialist
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 37% Medium

What Do G2 Reviewers Say About HubSpot Service Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Service Hub, streamlining communication and enhancing decision-making effortlessly.
  • Users love the seamless integration of features in HubSpot Service Hub, enhancing communication and accessibility of insights.
  • Users highly value the responsive customer support of HubSpot Service Hub, ensuring quick assistance for any inquiries.
  • Users appreciate the efficiency of HubSpot Service Hub, streamlining tasks and enhancing productivity effectively.
  • Users appreciate the convenient ticketing system of HubSpot Service Hub, efficiently managing all customer interactions in one place.
Cons
  • Users find missing features in HubSpot Service Hub, especially in customization and advanced functionalities requiring higher plans.
  • Users find limited customization in contacts and reporting features, hindering their ability to effectively manage multiple properties.
  • Users feel the limited features of HubSpot Service Hub hinder customization and efficiency in their workflows.
  • Users report a lack of features in HubSpot Service Hub, hindering usability and cross-team collaboration.
  • Users face limited email processing options and struggle with ticket management inefficiencies in HubSpot Service Hub.

What Are Recent G2 Reviews of HubSpot Service Hub?

What Are G2 Users Discussing About HubSpot Service Hub?

Birdeye

Birdeye is a software designed to serve as a unified marketing and customer experience platform for multi-location brands where AI agents drive real business outcomes. The software provides review management, listings, social media publishing, surveys, and marketing automation by leveraging AI agents configured with brand voice, custom triggers, and location-level rules. It automates review responses, social post publishing, and lead engagement via chat and reduces the need for fragmented point solutions across locations. Birdeye addresses the complexity of managing local presence at scale by aggregating signals from reviews, social, messaging, and CRM integrations into a single customer profile per location. The software supports enterprise-ready deployments with SSO, audit logging, HIPAA, SOC 2, and GDPR compliance across teams in the U.S., EMEA, and APAC.

Average Rating: 4.7/5.0

Total Reviews: 4,097

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.9/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.8/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Birdeye, appreciating its intuitive navigation and efficient support team.
  • Users appreciate the efficiency in managing reviews with Birdeye, making feedback response quick and streamlined.
  • Users appreciate the efficiency in review management offered by Birdeye, streamlining customer feedback in one platform.
  • Users appreciate the fast and responsive customer support provided by Birdeye, enhancing their overall experience.
  • Users appreciate the centralized platform of Birdeye, simplifying patient engagement and reputation management efficiently.
Cons
  • Users feel the lack of missing features limits Birdeye's potential, wishing for more reports and integrations.
  • Users notice the need for improvement in the AI chatbot, as it struggles with complex queries and implementation issues.
  • Users find the dashboard challenging to navigate, especially when managing multiple locations and utilizing the search function.
  • Users experience a noticeable learning curve with Birdeye, especially when navigating its features initially.
  • Users note that Birdeye has limited features for review management, impacting the effectiveness of customer interactions.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Jotform AI Agents

Jotform AI Agents is a software designed to provide automated real-time customer assistance 24 hours a day by enabling businesses to train and deploy customizable AI agents without coding. The software provides multichannel support across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, and WordPress by leveraging a no-code AI builder trained on documents, FAQs, and form data. It automates inquiry handling, lead qualification, appointment scheduling, and CRM record updates and reduces wait times and agent workload across every stage of the customer journey. Jotform AI Agents addresses the challenge of scaling support without adding headcount by offering a library of more than 7,000 customizable templates that can be deployed in minutes with brand-specific instructions and workflows. The software supports voice-based interactions, omnichannel deployments, and integrations with external tools for organizations ranging from small businesses to global enterprises.

Average Rating: 4.5/5.0

Total Reviews: 683

How Do G2 Users Rate Jotform AI Agents?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Proactive Engagement: 7.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 7.7/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Jotform AI Agents?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • Twitter: @Jotform
    39,289 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    901 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 74% Small, 11% Medium

What Do G2 Reviewers Say About Jotform AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Jotform AI Agents, enhancing productivity and simplifying onboarding processes.
  • Users find the easy setup of Jotform AI Agents simplifies onboarding and ongoing training for clients.
  • Users highlight the easy setup of Jotform AI Agents, enabling quick onboarding and efficient client interaction.
  • Users find Jotform AI Agents to be extremely helpful in streamlining tasks and enhancing productivity in various settings.
  • Users value the superior setup ease of Jotform AI Agents, facilitating a smooth onboarding process and enhanced efficiency.
Cons
  • Users find the AI limitations frustrating, with issues in flexibility and understanding user specifications effectively.
  • Users find the AI's limited capabilities affect its flexibility and accuracy in executing workflows and understanding requests.
  • Users express frustration with the limited features of Jotform AI Agents, hindering their ability to customize workflows effectively.
  • Users find inadequate AI features in Jotform AI Agents, as it often hallucinates and misunderstands user requests.
  • Users experience poor understanding from Jotform AI Agents, leading to frustration and confusion in interpreting queries and instructions.

What Are Recent G2 Reviews of Jotform AI Agents?

Freshdesk

Freshdesk is a software designed to deliver enterprise-grade AI-powered customer service without the complexity typically associated with enterprise platforms. The software provides unified channel management, advanced ticketing, AI copilot assistance, and actionable insights by leveraging Freddy, a people-first AI, within the Freshdesk Command Center. It automates query resolution and workflow management and reduces time-to-resolution with AI agents that can go live in minutes for both simple and complex customer inquiries. Freshdesk addresses the challenge of scaling customer service across team sizes by consolidating channels, conversations, and automation into a single interface. The software supports omnichannel deployments with a 95% first contact resolution rate, up to 80% AI-agent resolutions, and a reported 225% ROI.

Average Rating: 4.4/5.0

Total Reviews: 3,691

How Do G2 Users Rate Freshdesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.4/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.3/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Freshdesk?

  • Seller: Freshworks
  • Company Website:
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,505 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Freshdesk?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Freshdesk, making implementation and daily management effortless and efficient.
  • Users appreciate the ease of use in Freshdesk, enabling quick management of tickets with minimal training.
  • Users appreciate the automation features of Freshdesk, which streamline workflows and enhance focus on customer satisfaction.
  • Users praise the efficient ticket management of Freshdesk, finding it easy to track and prioritize support requests.
  • Users appreciate the efficiency of Freshdesk, as it simplifies ticket management and enhances productivity.
Cons
  • Users feel that Freshdesk lacks essential features such as live chat, impacting its overall functionality and user satisfaction.
  • Users find Freshdesk has limited features compared to competitors, particularly in customization and omnichannel capabilities.
  • Users face limited customization options in Freshdesk, impacting their ability to tailor workflows and agent roles effectively.
  • Users find ticket management cumbersome, needing features for automated follow-ups and facing performance issues during peak times.
  • Users experience frustrating slow loading times, especially when adding ticket fields or updating user roles.

What Are Recent G2 Reviews of Freshdesk?

What Are G2 Users Discussing About Freshdesk?

respond.io

respond.io is a software designed to help B2C businesses generate more leads and maximize revenue by managing customer conversations across chat, calls, and email from one place. The software provides AI-powered automation, lead management, CRM integrations, and comprehensive reporting by leveraging a unified inbox that consolidates WhatsApp, TikTok, Instagram, and other key channels. It automates conversation routing and follow-up workflows and reduces revenue lost to fragmented, siloed communication tools. respond.io addresses the challenge of turning conversations into measurable business results by combining omnichannel messaging with AI automation and growth-focused analytics. The software supports more than 10,000 businesses with 99.999% uptime and integrations with leading CRM platforms.

Average Rating: 4.8/5.0

Total Reviews: 523

How Do G2 Users Rate respond.io?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.9/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind respond.io?

  • Seller: respond.io
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Kuala Lumpur, Malaysia
  • Twitter: @respond_io
    1,425 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    195 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Leisure, Travel & Tourism, Information Technology and Services
  • Company Size: 62% Small, 20% Medium

What Do G2 Reviewers Say About respond.io?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of respond.io, finding it simple and seamless to operate.
  • Users highlight the excellent customer support from respond.io, noting responsiveness and effectiveness in resolving issues quickly.
  • Users value the helpful and responsive support from respond.io, enhancing their overall experience and productivity.
  • Users find the easy setup of respond.io extremely helpful, facilitating smooth onboarding and quick implementation.
  • Users value the excellent integrations of respond.io, enhancing efficiency and streamlining customer service interactions.
Cons
  • Users feel that the lack of pipeline features in respond.io limits its potential as a comprehensive tool.
  • Users face messaging issues with respond.io, including unsent messages and difficulty managing conversations effectively.
  • Users feel that the platform is expensive, particularly due to restrictive pricing plans for growing businesses.
  • Users feel the limited chat functionality of respond.io hampers their experience and lacks essential features like pipelines.
  • Users express frustration with template issues, as agents can't create personalized replies until the opposite side responds.

What Are Recent G2 Reviews of respond.io?

What Are G2 Users Discussing About respond.io?

Wati

Wati is a software designed to enable businesses to sell, support, and grow through conversations by observing customer intent in real time and executing the next best revenue action across channels. The software provides a unified inbox, no-code automation, and intelligent intent detection by leveraging Astra, its AI layer, across WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, and more. It automates marketing, sales, and support workflows and reduces the complexity of managing multi-channel business conversations at scale. Wati addresses fragmented customer engagement by consolidating all channel interactions into a single platform with AI-driven decision-making at each step. The software supports more than 16,000 customers across 190-plus countries and operates as a Premium Partner of Meta and Google.

Average Rating: 4.6/5.0

Total Reviews: 489

How Do G2 Users Rate Wati?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.3/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Wati?

  • Seller: Wati
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Hong Kong, HK
  • Twitter: @Wati_io
    594 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    275 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Education Management, Information Technology and Services
  • Company Size: 72% Small, 21% Medium

What Do G2 Reviewers Say About Wati?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of WATI, appreciating its intuitive design and comprehensive support for automation.
  • Users appreciate the effortless automation of WATI, which enhances efficiency and communication across diverse industries.
  • Users commend Wati for its exceptional customer support, highlighting the helpfulness and patience of the technical team.
  • Users value WATI's ease of use and powerful automation features, making it ideal for startups and efficient communication.
  • Users praise the easy setup of WATI, making integration with WhatsApp Business seamless for teams.
Cons
  • Users note that WATI can become expensive due to hidden charges and high fees for frequent messaging.
  • Users find the cost burdensome, particularly for smaller businesses and non-profit organizations struggling with pricing.
  • Users desire more missing features like dark mode, immediate unblocking, AI capabilities, and internal notes for better functionality.
  • Users highlight pricing issues that may hinder smaller businesses and non-profits from effectively utilizing Wati.
  • Users experience messaging issues with Wati, including delivery failures and limitations from WhatsApp API restrictions.

What Are Recent G2 Reviews of Wati?

What Are G2 Users Discussing About Wati?

Front

Front is a software designed to help businesses prioritize and manage customer interactions through a unified workspace that consolidates all conversations and internal collaboration tools in one place. The software provides a single pane-of-glass view of customer interactions, AI-driven insights, and real-time learning capabilities by leveraging an AI that starts intelligently and continuously improves from every customer interaction. It automates response suggestions and workflow customization and reduces the need for app switching, enabling agents to deliver faster, more accurate, and personalized service. Front addresses the challenge of maintaining service quality at scale by giving businesses full control over their customer experience workflows without requiring extensive IT resources or third-party consultants. The software supports customer support ticketing, sales inquiry management, and team collaboration for more than 9,000 businesses including ClickUp, Uber Freight, and Reed and Mackay.

Average Rating: 4.7/5.0

Total Reviews: 2,454

How Do G2 Users Rate Front?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.8/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.7/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Front?

  • Seller: Front App
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • Twitter: @FrontHQ
    9,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    560 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Manager
  • Top Industries: Logistics and Supply Chain, Computer Software
  • Company Size: 48% Small, 42% Medium

What Do G2 Reviewers Say About Front?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Front, enjoying its intuitive design and efficient email management features.
  • Users love Front for its seamless team collaboration, ensuring organized communication and efficient workflow across departments.
  • Users appreciate Front's clean interface and seamless collaboration features, enhancing team coordination and efficiency in managing inboxes.
  • Users appreciate the effective communication in Front, which seamlessly integrates email management and team collaboration.
  • Users find Front's smart commenting feature and organization tools essential for efficient communication and management.
Cons
  • Users face challenges due to missing features like improved search functionality and better folder organization in Front.
  • Users struggle with email tagging issues, finding it cumbersome to manage emails in their 'assigned to me' inbox.
  • Users find email searching and management confusing, often resulting in stress and difficulty locating important messages.
  • Users struggle with email management issues, including limited organization options and occasional system performance problems.
  • Users find the limited features of Front disappointing, especially in relation to its high pricing for small businesses.

What Are Recent G2 Reviews of Front?

What Are G2 Users Discussing About Front?

Tidio

Tidio is a software designed to provide an all-in-one customer support suite combining help desk, live chat, chatbot automation, and AI agent capabilities for businesses across ecommerce, services, and tech. The software provides real-time customer engagement, FAQ automation, omnichannel conversation management, and order management for Shopify by leveraging Lyro, its conversational AI agent trained on existing help content. It automates responses to common inquiries and reduces missed chats, response times, and agent workload by resolving up to 67% of customer questions without human involvement. Tidio addresses the challenge of scaling support without overwhelming teams by combining rules-based Flows automation with intelligent AI handoff to human agents when needed. The software supports deployments across email, Messenger, Instagram, and WhatsApp within a unified dashboard, and is used by more than 300,000 businesses worldwide.

Average Rating: 4.6/5.0

Total Reviews: 1,897

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How Do G2 Users Rate Tidio?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.5/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.2/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Tidio?

  • Seller: Tidio
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, California
  • Twitter: @tidiocx
    1,306 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    177 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About Tidio?

AI-generated summary from verified user reviews

Pros
  • Users find Tidio's ease of use exceptional, enhancing communication with customers effectively and effortlessly.
  • Users appreciate Tidio for its immediate customer support, enhancing engagement and satisfaction in service delivery.
  • Users value the efficient AI chatbots of Tidio, ensuring quick customer responses and smooth communication.
  • Users find Tidio's easy setup incredibly helpful, enabling a smooth start and efficient configuration.
  • Users appreciate Tidio's real-time answers and easy setup, enhancing customer engagement and overall experience dramatically.
Cons
  • Users find Tidio expensive, especially for freelancers seeking customizable pricing and features to fit their needs.
  • Users find the missing features in Tidio, such as geolocation, limiting its affordability and usability across plans.
  • Users find the limited customization options frustrating, wishing for more control over chat features and workflows.
  • Users find Tidio's pricing model expensive, suggesting a need for more affordable options for small businesses.
  • Users desire more features from Tidio, such as additional styles, mobile capabilities, and editing options for chat responses.

What Are Recent G2 Reviews of Tidio?

What Are G2 Users Discussing About Tidio?

SAP Service Cloud

SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: * Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. * Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. * Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation.

Average Rating: 4.4/5.0

Total Reviews: 248

How Do G2 Users Rate SAP Service Cloud?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.6/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.7/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind SAP Service Cloud?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • Twitter: @SAP
    297,052 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    141,955 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Consultant
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 39% Medium, 34% Large

What Do G2 Reviewers Say About SAP Service Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support provided by SAP Service Cloud, enhancing service efficiency and user experience.
  • Users appreciate the simple and interactive UI of SAP Service Cloud, enhancing their customer service efficiency significantly.
  • Users value the user-friendly design of SAP Service Cloud, enhancing efficiency in managing expenses and client responses.
  • Users enjoy the ease of use of SAP Service Cloud, streamlining communication and improving organization efficiently.
  • Users value the customization tools of SAP Service Cloud, enhancing functionality and eliminating the need for additional licenses.
Cons
  • Users find the complexity of setup and configuration in SAP Service Cloud to be a significant hurdle.
  • Users experience slow performance with SAP Service Cloud, especially when managing large volumes of data or tickets.
  • Users find the steep learning curve of SAP Service Cloud daunting, complicating configuration and customization for newcomers.
  • Users find SAP Service Cloud has a steep learning curve, making configuration and customization challenging for newcomers.
  • Users find the interface issues challenging, noting its complexity and outdated design affect usability and navigation.

What Are Recent G2 Reviews of SAP Service Cloud?

What Are G2 Users Discussing About SAP Service Cloud?

LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

Average Rating: 4.5/5.0

Total Reviews: 787

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How Do G2 Users Rate LiveChat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Proactive Engagement: 10.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 10.0/10 (Category avg: 8.5/10)
  • Self-Serve Support: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind LiveChat?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • Twitter: @text_hq
    150 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    381 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Small, 37% Medium

What Do G2 Reviewers Say About LiveChat?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of LiveChat, facilitating quick and effective communication with customers.
  • Users appreciate the intuitive analytics and user monitoring features of LiveChat, enhancing their ability to track leads.
  • Users value the real-time customer interaction of LiveChat, enhancing communication efficiency and support personalization.
  • Users value the helpful features of LiveChat, which enhance support speed and effectiveness while improving user engagement.
  • Users highlight the easy setup of LiveChat, facilitating effective communication and seamless integration for customer service.
Cons
  • Users find the interface not intuitive, struggling with product selection and navigating notifications during busy periods.
  • Users experience notification issues and insufficient support from LiveChat, making chat management frustrating and challenging.
  • Users face issues with notification sounds and visibility, making it easy to miss important chats and complicate access.
  • Users note that the pricing is expensive, which poses challenges for affordability, particularly for nonprofits.
  • Users note that improvements are needed for AI integration and outdated information in LiveChat's responses.

What Are Recent G2 Reviews of LiveChat?

What Are G2 Users Discussing About LiveChat?

Textline

Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows.

Average Rating: 4.7/5.0

Total Reviews: 382

How Do G2 Users Rate Textline?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.2/10)
  • Proactive Engagement: 9.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.4/10 (Category avg: 8.5/10)
  • Self-Serve Support: 8.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Textline?

  • Seller: Textline
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • Twitter: @textline
    281 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager, CEO
  • Top Industries: Hospital & Health Care, Health, Wellness and Fitness
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Textline?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Textline, enjoying its straightforward interface and seamless communication features.
  • Users appreciate the friendly and responsive customer support from Textline, ensuring quick solutions and assistance.
  • Users appreciate the helpful customer support of Textline, noting quick responses and efficient issue resolution.
  • Users appreciate the excellent communication capabilities of Textline, enabling efficient support and improved service delivery.
  • Users appreciate the efficient communication capabilities of Textline, which significantly improve customer support and service delivery.
Cons
  • Users desire missing features like message status indicators, message editing, and enhanced billing configurations in Textline.
  • Users are frustrated by messaging issues like needing to refresh for new messages and navigation challenges in the app.
  • Users express frustration with notification issues, seeking better filtering and customization options for message alerts.
  • Users find Textline has limited features, particularly lacking in bulk messaging shortcuts and integrations.
  • Users experience unexplained SMS errors that hinder message delivery and lack clear notifications when issues arise.

What Are Recent G2 Reviews of Textline?

What Are G2 Users Discussing About Textline?

ElevenLabs

ElevenLabs is a Voice AI company building the infrastructure for communication and creation with technology. What started as a single human-like voice model has expanded into a full platform spanning speech, music, image, and video, built around three products: ElevenCreative, ElevenAgents, and ElevenAPI. ElevenCreative gives creators and marketers everything they need to generate and edit speech, music, image, and video, all in one browser-based workspace. Core capabilities include Eleven v3 for expressive Text to Speech in 70+ languages, Scribe v2 for Speech to Text, Voice Design and Voice Cloning for character creation, and Dubbing for full-scale localization. Teams also use it for AI Sound Effects, AI Music, and Image and Video generation, alongside production tools like Studio and Voice Library. ElevenAgents enables businesses to deploy voice and chat agents at scale, with the integrations, testing, and monitoring needed for reliable customer experiences across sales, support, and operations. ElevenAPI provides programmatic access to ElevenLabs AI models for voice, music, sound effects, dubbing, and transcription, so developers can integrate these capabilities directly into their applications, workflows, and production pipelines. Enterprises integrate via SOC 2 Type 2-certified APIs and SDKs. Safety measures including Speech Classifier, watermarking, and granular voice usage controls, are built into the platform. From content creation and localization to intelligent automation, ElevenLabs unites creativity and communication, empowering teams to create, converse, and connect in any language, medium, or voice.

Average Rating: 4.5/5.0

Total Reviews: 1,207

How Do G2 Users Rate ElevenLabs?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.2/10)
  • Proactive Engagement: 8.0/10 (Category avg: 8.6/10)
  • Contextual Engagement: 8.1/10 (Category avg: 8.5/10)
  • Self-Serve Support: 7.3/10 (Category avg: 8.5/10)

Who Is the Company Behind ElevenLabs?

  • Seller: Eleven Labs
  • Company Website:
  • Year Founded: 2022
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    957 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 73% Small, 7% Medium

What Do G2 Reviewers Say About ElevenLabs?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of ElevenLabs, allowing for quick setup and efficient task completion.
  • Users appreciate the impressive quality of ElevenLabs, highlighting its natural voices and seamless user experience.
  • Users value the speed and reliability of ElevenLabs, allowing efficient task completion and enhanced production quality.
  • Users appreciate the impressive voice quality and ease of use of ElevenLabs for creating seamless voice agents.
  • Users appreciate the easy setup of ElevenLabs, allowing for a smooth integration into their workflow.
Cons
  • Users find the pricing structure quite expensive, especially for high-volume usage and with non-carryover of unused credits.
  • Users report that directing AI voice talent and integration processes need improvement, causing challenges in usability and setup.
  • Users find the pricing issues limiting, especially with high-volume needs and non-carryover credits, affecting usability.
  • Users highlight the missing features like custom datasets and flexible pricing that limit their overall experience.
  • Users experience pronunciation issues with ElevenLabs, leading to inaccuracies and frustration in voice output.

What Are Recent G2 Reviews of ElevenLabs?