The Top 20 Conversational Support Software

Check out this list of the top Conversational Support Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

38%

Financial Services

23%

Computer Software

22%

Manufacturing

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.3

8.1

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 9.3

8.5

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

52%

Information Technology and Services

25%

Financial Services

14%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.5

9.2

Ease of Setup

Average: 9.3

8.7

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.3

9.0

Birdeye

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

28%

Real Estate

25%

Medical Practice

24%

Construction

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.4

Zendesk for Customer Service - AC

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

31%

Financial Services

21%

Retail

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.3

8.8

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

49%

Information Technology and Services

28%

Marketing and Advertising

12%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.3

8.7

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.3

8.8

Podium

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

31%

Automotive

24%

Construction

23%

Consumer Services

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.3

9.4

respond.io

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

29%

Computer Software

27%

Consumer Services

23%

Health, Wellness and Fitness

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.3

9.4

Textline

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

27%

Health, Wellness and Fitness

25%

Consumer Services

25%

Insurance

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.4

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

31%

Financial Services

19%

Consumer Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 9.5

8.9

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

8.7

Ease of Admin

Average: 9.3

9.0

#10

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

47%

Consumer Services

23%

Apparel & Fashion

16%

Furniture

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.6

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.3

#11

Front

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

34%

Information Technology and Services

25%

Computer Software

24%

Transportation/Trucking/Railroad

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.3

8.5

#12

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

38%

Marketing and Advertising

23%

Computer Software

21%

Health, Wellness and Fitness

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

9.2

Ease of Setup

Average: 9.3

9.2

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 9.3

9.2

#13

Exairon

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

25%

Education Management

25%

E-Learning

25%

Accounting

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

10.0

#14

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

30%

Information Technology and Services

30%

Hospital & Health Care

20%

Government Administration

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

10.0

#15

HelpCrunch

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Information Technology and Services

25%

E-Learning

19%

Marketing and Advertising

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

9.6

#16

Signals

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

61%

Computer Software

25%

Automotive

Management Consulting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

10.0

Ease of Admin

Average: 9.3

9.8

#17

NewOaks AI

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

57%

Education Management

21%

Consulting

14%

Consumer Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.5

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.3

9.3

#18

Kustomer

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Retail

33%

Apparel & Fashion

18%

Health, Wellness and Fitness

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 9.3

8.7

#19

RingCentral Contact Center

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Staffing and Recruiting

27%

Insurance

20%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.4

9.3

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 9.3

10.0

#20

Richpanel

Overall Satisfaction Score

Top Industries of Reviewers:

Health, Wellness and Fitness

27%

Consumer Goods

27%

Apparel & Fashion

23%

Retail

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.3

9.8