Drift is a great platform and helps to start real conversation with potential customers right when they are most interested. Instead of relying on forms or delayed follow ups, It helps by allowing us to engage people direct on our website through chat, that feels like personal and natural. It has the great automation feature. Chatbot performs the great job of qualifying visitors and routing them to the right person so sales team are able to focus on serious prospects. Review collected by and hosted on G2.com.

As far as nothing for now, I'll recommend this . Review collected by and hosted on G2.com.

Some new thing that I have been using lately is the calling feature, if any customer gives their contact number I can directly call them, I can also start a quick meeting with them while chatting without any hassle Review collected by and hosted on G2.com.

Customer qualification before adding a sales rep can be slightly improved, rest I think everything is all good till now and I still use it for more than 8 hours a day Review collected by and hosted on G2.com.

We used the Drift chatbot product for our website and it worked well. Review collected by and hosted on G2.com.

Once Salesloft acquired Drift the customer service went down significantly. They also had a major data breach that impacted the service for 10 days in August https://www.upguard.com/blog/salesloft-drift-breach.

We tried to cancel the renewal, but people from Salesloft kept calling me for payment. Then, out of the blue, I received an email that payment had been processed to Salesloft on my Amex card. They had someone processed the payment using my old card # that had expired last year. Review collected by and hosted on G2.com.

I have used drift in 2 diffrent work places and both of which have been easy to access.

It allows prospects to reach out to us with any questions and book meetings when we aren't available.

Drfit also has a feature that allows us to view what companies have been using our websites and what they have been browisng, allowing us to target those companies with specific wording in mind.

If customer support is ever needed from our end they are always quick to respond to our inquiries! Review collected by and hosted on G2.com.

I have used Drift for 4 years and don't have a complaint! Review collected by and hosted on G2.com.

I love how conversational Drift feels when talking to a potential prospect. It helps me snag those extra inbound leads each month and provides an easy-to-navigate solution for sales reps to schedule meetings and pre-qualify inbound leads.

I love how it integrates so easily with Gmail as well, which makes it feel much more streamlined and not just one other platform I need to balance in my tech stack. I check Drift every day, and it has been a great resource for me in a challenging sales year! Review collected by and hosted on G2.com.

Sometimes I receive leads that are from another rep's territory, but I suspect that might be more of an organizational issue via Salesforce than a Drift issue. Review collected by and hosted on G2.com.

Drift.com is an exceptional platform for conversational marketing, and my experience with it has been overwhelmingly positive. The user interface is intuitive and straightforward, making it easy for anyone to get started. This ease of use is complemented by a seamless implementation process that doesn't require extensive technical knowledge, which is a significant advantage for smaller teams or those without a dedicated IT department.

Customer support is another strong point for Drift. Their support team is responsive and knowledgeable, ensuring that any issues or questions are addressed promptly. This level of support is crucial for maintaining smooth operations and maximizing the platform's potential.

In terms of usage, Drift is highly effective in generating conversations. The frequency of use can vary, but the platform's ability to engage visitors and convert them into leads is impressive. The more you use it, the more you can refine and optimize your interactions, leading to better results over time.

Drift also offers a comprehensive set of features, providing everything you need to manage your conversational marketing efforts efficiently. The number of features available is extensive, catering to various needs from basic chat functions to advanced automation and integrations.

Speaking of integrations, Drift excels in this area as well. The platform integrates smoothly with numerous other tools and systems, enhancing its functionality and making it a versatile addition to your marketing stack.

Overall, Drift.com is a robust and user-friendly solution for any business looking to enhance their customer engagement through conversational marketing. Its ease of use, straightforward implementation, excellent customer support, effective use in generating conversations, extensive features, and seamless integrations make it a top choice in this space. Review collected by and hosted on G2.com.

Firstly, the ease of use can be a double-edged sword. Although the interface is intuitive, the learning curve for mastering all the features can be steep. New users might find it overwhelming to navigate through the extensive functionality without sufficient guidance.

The implementation process, while straightforward for basic setups, can become complicated when integrating with multiple systems. Customizing the platform to fit specific needs might require technical expertise or support, which isn't always readily available.

Customer support, although generally responsive, can sometimes be slow to resolve more complex issues. There have been instances where follow-up on support tickets took longer than expected, which can be frustrating when facing time-sensitive problems.

In terms of frequency of use, the platform can sometimes generate too many low-quality conversations. Filtering out irrelevant interactions to focus on genuine leads requires continuous fine-tuning, which can be time-consuming.

While the number of features is a selling point, it can also be overwhelming. The vast array of options might lead to feature bloat, making it difficult to find and utilize the tools that are most relevant to your needs.

Ease of integration is another area that could use improvement. Although Drift integrates with many popular tools, some integrations are not as seamless as advertised. There can be compatibility issues that require additional troubleshooting, detracting from the overall user experience.

In summary, while Drift.com is a powerful tool for conversational marketing, it has its drawbacks. The steep learning curve, occasional complexities in implementation and integration, inconsistent customer support, and the potential for feature overload are areas where the platform could improve. Balancing these aspects with its strengths can help you decide if Drift is the right fit for your business needs. Review collected by and hosted on G2.com.

I'll break what I like most down into 3 points:

1. I enjoy how easy it is to respond to interested customers and have active pre-discovery calls, this helps shorten my processes for qualifying leads.

2. I like the feature set of the product, ie. theres a prospecting page that shares valuables insights also how easy the implementation process was as well as the integrations with MF Teams and Slack.

3. I like how Drift enables us to better our customer support, A good chunk of our team uses Drift frequently (everyday) and It allows us to better direct leads to our respective business units. Review collected by and hosted on G2.com.

There's not much for me to add for dislikes other than the odd instance of the application crashing and causing issues signing in, it results in leaving customers unanwered. Review collected by and hosted on G2.com.

As someone who works with Drift every day, I can't speak highly enough about its transformative impact on our customer engagement and sales processes. Drift’s real-time communication capabilities have revolutionized the way we interact with our website visitors, allowing us to provide instant support and convert inquiries into sales in a matter of moments.

The lead qualification feature is a game-changer. Drift’s intelligent chatbots effortlessly handle initial customer interactions, asking the right questions to qualify leads before seamlessly passing them on to our sales team. This automation has not only streamlined our workflow but has also ensured that our sales reps are spending their time on high-value leads.

What truly sets Drift apart is its ability to personalize customer experiences. By analyzing visitor behavior and attributes, we can tailor our interactions to each individual, creating a more engaging and satisfying user experience. This personalization has noticeably increased our engagement rates and customer satisfaction.

Sales acceleration is another significant upside. Drift’s integration with our CRM system means that no lead falls through the cracks, and follow-ups are timely and relevant. This has significantly shortened our sales cycle and driven our revenue growth.

The 24/7 availability of Drift’s chatbots has been invaluable. Our customers can get assistance anytime, day or night, which has improved our customer service reputation and boosted customer loyalty. The detailed analytics and insights provided by Drift allow us to continuously refine our strategies and make data-driven decisions that enhance our overall performance.

Moreover, the seamless integration with other marketing and sales platforms has created a unified approach to customer engagement, making our operations more efficient. The cost savings from automating customer interactions without sacrificing quality have been a significant benefit.

In summary, Drift has been instrumental in nurturing leads, enhancing customer experiences, and driving business growth. It’s an indispensable tool that has streamlined our operations and significantly improved our customer engagement strategy. If you’re looking for a robust platform to elevate your customer interactions, I highly recommend Drift. Review collected by and hosted on G2.com.

1. **Customization**: Enhance chatbot customization options to better match branding and unique business needs.

2. **Reporting**: Provide more advanced and customizable reporting features for deeper insights.

3. **Integration**: Expand integrations with more third-party applications and tools.

4. **User Interface**: Simplify the user interface for an even more intuitive experience.

5. **Pricing**: Offer more flexible pricing plans to cater to smaller businesses.

6. **Mobile Experience**: Improve the mobile app functionality for on-the-go management.

7. **Training Resources**: Increase the availability and quality of training resources and documentation.

8. **Support**: Offer faster and more comprehensive customer support options. Review collected by and hosted on G2.com.

I'm an SDR in the Cybersecurity space using drift everyday. What I love about Drift is getting real time interactions with potentail customers where I can chat live with them or have a Bot book a meeting for me while I'm busy. Even if I recieve simple notifications indicating there could be some interest, I now know what accounts to start reaching out to! It's super easy to use and straight forward. Highly recommend large orgs with large sales team to give it a try. Review collected by and hosted on G2.com.

One complaint is, some times I have the bot book a meeting for me that isn't aligned to my territory. Review collected by and hosted on G2.com.

I've been using drift for 3 years now. There are two main parts to Drifts platform that I leverage, the chat bot & the prospector dashboard.

Chat bot: In the time that I've been using drift, dramatic improvements have been made to the fluidity and functionality of the chat. It's handy integrations to CRMs makes it quick to look up a persons background information, plus the link to their website is immediately helps to understand who you are speaking to quickly.

Prospector Dashboard: Very accurate way of tracking who is on your website, and what they are looking for. There are filters to narrow down to territories or countries and side tabs to expand the view and gain further insights. Compared to other tracking technology, I find drift to be very accurate and fast at alerting me to when a prospect is on our website.

Highly usefull tool for maximzing inbounds and fueling outbounds. Review collected by and hosted on G2.com.

The prospector dashboard is occasionally glitchy as in the pop up window expanded view does not always load. Review collected by and hosted on G2.com.