# Best Cloud PBX Platforms Software for Medium-Sized Businesses

  *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)*

   Products classified in the overall Cloud PBX Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Cloud PBX Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Cloud PBX Platforms category.

In addition to qualifying for inclusion in the Cloud PBX Platforms Software category, to qualify for inclusion in the Medium-Sized Business Cloud PBX Platforms Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.





## Category Overview

**Total Products under this Category:** 134


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 16,800+ Authentic Reviews
- 134+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

**Sponsored**

### 8x8 Work

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.



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---

## Top-Rated Products (Ranked by G2 Score)
### 1. [8x8 Work](https://www.g2.com/products/8x8-work/reviews)
  8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 862


**Seller Details:**

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** https://www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8 (11,060 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,847 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Office Manager
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 55% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (110 reviews)
- Easy Communication (60 reviews)
- Reliability (55 reviews)
- Customer Support (45 reviews)
- Features (36 reviews)

**Cons:**

- Customer Service (25 reviews)
- Customer Support (22 reviews)
- Poor Customer Support (19 reviews)
- Limited Features (18 reviews)
- Technical Issues (17 reviews)

### 2. [RingEX](https://www.g2.com/products/ringex/reviews)
  RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. With built-in AI capabilities like the RingCentral Personal AI Assistant, RingEX helps every employee work smarter. Capture and summarize meetings automatically, generate follow-up actions, and compose clear messages in seconds. AI-driven insights make conversations more productive and ensure that critical information never gets lost. New: Customer Engagement Bundle For customer-facing teams, RingEX now offers the Customer Engagement Bundle — a new tier purpose-built for small to mid-sized businesses that need to deliver faster, more connected support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace, so your team can manage every customer conversation together. Key capabilities include: Shared SMS Inbox: Give teams shared visibility into customer text threads to ensure no message is missed. SMS Opt-Out Compliance: Simplify regulatory adherence and protect customer trust. Reply Templates: Speed up response times while maintaining a consistent brand voice. Queue Transparency: Show callers their place in line or offer convenient callbacks to reduce frustration. RingCentral Live Reports: Gain real-time visibility into call queues and agent performance to optimize staffing and improve service quality. Why RingEX: Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Built on a 99.999% uptime SLA and backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain: Smarter communication with AI — Work faster and reduce manual tasks with the built-in Personal AI Assistant. Unified collaboration — Seamless voice, video, messaging, and SMS in one platform. Better customer experiences — Real-time insights, automated workflows, and faster responses through the Customer Engagement Bundle. RingEX isn’t just a phone system. It’s how modern businesses keep every conversation — internal or external — connected, intelligent, and impactful.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 1,319


**Seller Details:**

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** https://www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral (62,109 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,716 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Office Manager, Owner
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 56% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (216 reviews)
- Customer Support (127 reviews)
- Phone Calls (109 reviews)
- Helpful (108 reviews)
- Reliability (107 reviews)

**Cons:**

- Poor Customer Support (55 reviews)
- Complex Processes (49 reviews)
- Customer Service (49 reviews)
- Call Issues (47 reviews)
- Customer Support (47 reviews)

### 3. [Nextiva](https://www.g2.com/products/nextiva/reviews)
  Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,480


**Seller Details:**

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva (21,306 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,564 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, President
  - **Top Industries:** Hospital & Health Care, Insurance
  - **Company Size:** 77% Small-Business, 21% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (133 reviews)
- Ease of Use (127 reviews)
- Helpful (109 reviews)
- Easy Setup (94 reviews)
- Reliability (90 reviews)

**Cons:**

- Difficult Configuration (26 reviews)
- Complexity (24 reviews)
- Number Issues (22 reviews)
- Complex Processes (20 reviews)
- Difficult Setup (19 reviews)

### 4. [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews)
  The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 2,619


**Seller Details:**

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** https://www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom (1,044,386 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,251 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, President
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 50% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1227 reviews)
- Video Conferencing (617 reviews)
- Reliability (595 reviews)
- Easy Communication (499 reviews)
- Video Quality (412 reviews)

**Cons:**

- Limited Features (306 reviews)
- Zoom Issues (278 reviews)
- Meeting Issues (232 reviews)
- Missing Features (202 reviews)
- Connection Issues (176 reviews)

### 5. [TeleCMI](https://www.g2.com/products/telecmi/reviews)
  TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 290


**Seller Details:**

- **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi)
- **Year Founded:** 2016
- **HQ Location:** chennai, Tamil Nadu
- **Twitter:** @TeleCMI (39 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13205902/ (89 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Director
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 44% Mid-Market, 42% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (74 reviews)
- Customer Support (63 reviews)
- Helpful (59 reviews)
- Reliability (52 reviews)
- Easy Setup (50 reviews)

**Cons:**

- Mobile App Issues (13 reviews)
- Missing Features (11 reviews)
- Limited Customization (7 reviews)
- Dashboard Issues (6 reviews)
- UX Improvement (6 reviews)

### 6. [Webex Calling](https://www.g2.com/products/webex-calling/reviews)
  Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 601


**Seller Details:**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** https://www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (721,495 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Associate
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 43% Mid-Market, 32% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (67 reviews)
- Reliability (49 reviews)
- Call Quality (40 reviews)
- Video Conferencing (30 reviews)
- Easy Communication (28 reviews)

**Cons:**

- Complex Processes (17 reviews)
- Lack of Intuitiveness (17 reviews)
- Slow Performance (17 reviews)
- Performance Issues (16 reviews)
- Poor Call Quality (12 reviews)

### 7. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 1,720


**Seller Details:**

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** https://www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (203 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 63% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (358 reviews)
- Reliability (170 reviews)
- Intuitive (162 reviews)
- Helpful (155 reviews)
- Calling Features (152 reviews)

**Cons:**

- Call Issues (176 reviews)
- Connection Issues (81 reviews)
- Call Management (69 reviews)
- Missing Features (68 reviews)
- Poor Connectivity (50 reviews)

### 8. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews)
  Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 473


**Seller Details:**

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage (11,165 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,792 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** President, Office Manager
  - **Top Industries:** Staffing and Recruiting, Information Technology and Services
  - **Company Size:** 61% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- Reliability (10 reviews)
- Calling Features (9 reviews)
- Customer Support (9 reviews)
- Messaging Features (9 reviews)

**Cons:**

- Texting Limitations (8 reviews)
- Call Drops (4 reviews)
- Customer Service (4 reviews)
- Call Connectivity Issues (3 reviews)
- Connection Issues (3 reviews)

### 9. [3CX](https://www.g2.com/products/3cx/reviews)
  3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 426


**Seller Details:**

- **Seller:** [3CX](https://www.g2.com/sellers/3cx)
- **Company Website:** https://www.3cx.com
- **Year Founded:** 2005
- **HQ Location:** Nicosia
- **Twitter:** @3CX (30,445 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1021704/ (185 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager, Systems Administrator
  - **Top Industries:** Information Technology and Services, Telecommunications
  - **Company Size:** 50% Mid-Market, 43% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (44 reviews)
- Reliability (32 reviews)
- Flexibility (23 reviews)
- Features (22 reviews)
- Easy Setup (21 reviews)

**Cons:**

- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)
- Learning Curve (10 reviews)
- Limited Features (10 reviews)
- Expensive (9 reviews)

### 10. [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews)
  Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more...


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 79


**Seller Details:**

- **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd)
- **Year Founded:** 2006
- **HQ Location:** Xiamen, China
- **Twitter:** @Yeastar (2,494 Twitter followers)
- **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (200 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Telecommunications, Information Technology and Services
  - **Company Size:** 75% Small-Business, 21% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (26 reviews)
- Features (25 reviews)
- Integrations (19 reviews)
- Customer Support (18 reviews)
- Easy Setup (18 reviews)

**Cons:**

- Missing Functionality (10 reviews)
- Missing Features (8 reviews)
- Expensive (7 reviews)
- Limited Features (7 reviews)
- High Cost (6 reviews)

### 11. [Twilio](https://www.g2.com/products/twilio/reviews)
  Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 447


**Seller Details:**

- **Seller:** [Twilio](https://www.g2.com/sellers/twilio)
- **Company Website:** https://www.twilio.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @twilio (81,571 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,627 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 49% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)
- Integrations (23 reviews)
- Easy Setup (21 reviews)
- API Integration (19 reviews)

**Cons:**

- Expensive (26 reviews)
- Poor Customer Support (23 reviews)
- Difficult Configuration (14 reviews)
- Complex Setup (11 reviews)
- Technical Knowledge Required (11 reviews)

### 12. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2,352


**Seller Details:**

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** https://www.saaslabs.co/
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas_labs (306 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (428 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 59% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (853 reviews)
- Features (528 reviews)
- Helpful (453 reviews)
- Call Management (415 reviews)
- Calling Features (389 reviews)

**Cons:**

- Call Issues (466 reviews)
- Call Functionality (324 reviews)
- Connection Issues (271 reviews)
- Poor Call Quality (234 reviews)
- Slow Loading (223 reviews)

### 13. [Ringover](https://www.g2.com/products/ringover/reviews)
  Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 457


**Seller Details:**

- **Seller:** [Ringover](https://www.g2.com/sellers/ringover)
- **Year Founded:** 2018
- **HQ Location:** Montrouge
- **Twitter:** @ringoverapp (838 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ringover-france/ (271 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, Director
  - **Top Industries:** Staffing and Recruiting, Insurance
  - **Company Size:** 77% Small-Business, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (81 reviews)
- Customer Support (52 reviews)
- Reliability (46 reviews)
- Helpful (41 reviews)
- Intuitive (41 reviews)

**Cons:**

- Expensive (12 reviews)
- High Cost (12 reviews)
- Glitches (9 reviews)
- Missing Features (8 reviews)
- Mobile App Issues (8 reviews)

### 14. [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews)
  Allo is an AI-native phone system that records calls, writes follow-ups, updates your CRM automatically. Built for modern sales teams making and receiving calls all day. Join 20,000+ businesses using Allo: get instant business phone numbers with crystal-clear call quality, AI call summaries, automatic CRM updates, and smart call routing for your sales team. GET YOUR SALES PHONE SYSTEM IN 60 SECONDS • Local and international business numbers instantly • Works in 80+ countries for global sales reach • Make unlimited outbound calls to prospects • Receive and route inbound leads automatically • No contracts, no setup fees, no IT needed • Crystal-clear VoIP calls built mobile-first AI THAT HANDLES YOUR SALES ADMIN • Records and transcribes every sales call automatically • Writes call summaries and next steps after each conversation • Updates your CRM with call notes and contact details • Qualifies inbound leads when you're busy • Routes important calls directly to the right rep • Uses AI like ChatGPT for quick answers from your calls • No manual note-taking needed AVAILABLE ON ALL YOUR DEVICES • Native iOS app for iPhone • Native Android app for all Android devices • Desktop apps for macOS and Windows • Web app for browser-based calling • Click-to-call directly from your CRM • Seamless sync across all devices • Work from anywhere with the same number PERFECT FOR SALES TEAMS • Sales managers needing team visibility and call coaching • Small teams doing sales, support, and follow-up daily • Real estate agents managing property leads • Consultants and service providers • Construction, tech, and finance professionals • Teams of 5-30 people who close deals on the phone CRM INTEGRATION THAT WORKS • Native integration with HubSpot, Salesforce, Pipedrive, Zoho, Attio, and 1000+ other tools • Automatic call logging and contact updates • Click-to-call from your CRM contacts • No more manual data entry • Push real data where you need it PROFESSIONAL FEATURES INCLUDED • Call recording for every conversation • Unlimited SMS messaging • Team routing based on rules you control • Working hours and availability settings • All-in-one inbox for calls, texts, and voicemails • Crystal-clear calls on both mobile and desktop apps SIMPLE, TRANSPARENT PRICING $32 USD per user per month. Everything included: AI summaries, call recording, unlimited SMS, CRM integrations. No hidden fees. No per-minute billing. Cancel anytime. TRUSTED BY 20,000+ BUSINESSES Backed by investors like Base10, Lightspeed, Free, and Pennylane. We've raised 5 million dollars to reinvent software for small businesses. SECURITY AND COMPLIANCE Your calls and data are fully protected with encrypted transmission and storage. We're GDPR compliant, undergo regular independent security audits. Your business stays private. START YOUR 7-DAY FREE TRIAL Download Allo and get your team connected in 5 minutes with our business plan. Stop losing deals to admin work. Let AI handle your call notes while you focus on selling. Get Allo for your sales team today.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 203


**Seller Details:**

- **Seller:** [The Mobile-First Company](https://www.g2.com/sellers/the-mobile-first-company)
- **Company Website:** https://www.themobilefirstcompany.com/
- **Year Founded:** 2023
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/the-mobile-first-company (48 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Founder
  - **Top Industries:** Computer Software, Commercial Real Estate
  - **Company Size:** 41% Small-Business, 6% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (38 reviews)
- Call Recording (21 reviews)
- Customer Support (21 reviews)
- Reliability (20 reviews)
- Easy Integration (19 reviews)

**Cons:**

- Missing Features (7 reviews)
- Connection Issues (5 reviews)
- Call Issues (4 reviews)
- Lack of Intuitiveness (4 reviews)
- Limited Features (4 reviews)



## Parent Category

[Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)



## Related Categories

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [VoIP Providers](https://www.g2.com/categories/voip-providers)
- [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)