# Best Cloud PBX Platforms Software for Medium-Sized Businesses *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Products classified in the overall Cloud PBX Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Cloud PBX Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Cloud PBX Platforms category. In addition to qualifying for inclusion in the Cloud PBX Platforms Software category, to qualify for inclusion in the Medium-Sized Business Cloud PBX Platforms Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Cloud PBX Platforms Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,344 reviews) | Unified cloud PBX with AI-captured call intelligence | "[RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications](https://www.g2.com/survey_responses/ringex-review-11729131)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,534 reviews) | Multi-device VoIP with unified call routing | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 3 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (892 reviews) | Multi-device cloud PBX with Microsoft Teams routing | "[8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface](https://www.g2.com/survey_responses/8x8-work-review-12747765)" | | 4 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,631 reviews) | Zoom-native cloud PBX with unified calling | "[Convenient All-in-One Calling with Smooth Forwarding, Voicemail, and SMS](https://www.g2.com/survey_responses/zoom-phone-review-12923372)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Cisco-native cloud PBX with AI call transcription | "[Easy Calling Experience with Teams Integration](https://www.g2.com/survey_responses/webex-calling-review-12988940)" | | 6 | [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) | 4.6/5.0 (205 reviews) | AI-summarized calls with CRM auto-logging | "[Fair pricing and a seamless experience for solopreneurs](https://www.g2.com/survey_responses/allo-review-12150873)" | | 7 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,800 reviews) | CRM-integrated VoIP with international number provisioning | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 8 | [TeleCMI](https://www.g2.com/products/telecmi/reviews) | 4.8/5.0 (291 reviews) | CRM-integrated cloud PBX with live call supervision | "[Efficient Customer Interaction Management with TeleCMI](https://www.g2.com/survey_responses/telecmi-review-12880767)" | | 9 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (463 reviews) | CRM-integrated cloud telephony with AI call intelligence | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | | 10 | [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) | 4.8/5.0 (79 reviews) | Multi-deployment PBX with unified omnichannel calling | "[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)" | --- ## What Are the Most Common Questions About Cloud PBX Platforms Software? *AI-generated · Last updated: May 26, 2026* ### What best platforms for integrating PBX with CRM? Based on G2 reviews, buyers looking for CRM-connected cloud PBX tools most often mention easier call logging, contact matching, and smoother follow-up workflows. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is frequently praised for Salesforce, HubSpot, and broader CRM integrations that help route calls and capture activity automatically. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) also stands out for CRM integration that simplifies account lookup and client service. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) highlight integrations with Salesforce and Google Workspace, especially for teams trying to unify calling and collaboration. Reviewers also note that setup complexity can vary depending on workflow needs. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – frequently used with Salesforce and HubSpot for routing, call tracking, and CRM-based workflows - [Nextiva](https://www.g2.com/products/nextiva/reviews) – helpful for CRM-connected calling, account lookup, and streamlined client communication - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – suited for teams wanting calling plus integrations with Salesforce and Google Workspace ### What best software for multi-location PBX management? Based on G2 reviews, multi-location management usually comes down to centralized administration, consistent routing, and easier onboarding across sites. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is often described as useful for connecting offices, remote staff, and multiple sites from one system, with admins highlighting user management and shared communication tools. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is valued for keeping locations on the same phone system and supporting remote routing. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also point to cloud-based management that reduces on-prem maintenance and simplifies adding users or extensions across locations. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – supports centralized admin tasks, multi-site communication, and remote user management - [Nextiva](https://www.g2.com/products/nextiva/reviews) – helps keep multiple locations on one phone system with reliable routing and remote access - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – fits organizations that want scalable cloud management across offices without local hardware ### Which cloud PBX platform offers the best mobile app? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the strongest single winner for this question because recent reviewers most often describe mobile flexibility as central to their day-to-day use. According to verified users, the app helps them answer calls from anywhere, separate business from personal communication, and stay reachable across laptop, desk phone, and mobile. G2 reviewers mention useful mobile scenarios like voicemail transcripts by email, remote call handling, SMS communication, and business-number access while away from the office. Reviews also note some mobile-related drawbacks, including occasional app lag, texting limitations, and connectivity issues on weaker networks, but the volume of positive recent feedback is still the most substantial. ### What top platforms for secure cloud-based telephony? Based on G2 reviews, security-minded buyers tend to focus on centralized control, compliance support, call recording governance, and dependable administration. According to verified users, [Webex Calling](https://www.g2.com/products/webex-calling/reviews) is often associated with secure, stable calling environments and strong control features for regulated or distributed teams. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is valued for stable call quality, responsive support, and consolidated administration that reduces communication sprawl. Reviews of [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) also highlight centralized calling, voicemail, and meetings in one environment, which helps simplify management for remote teams. Buyers should note that some reviews mention setup complexity for advanced routing and admin settings. **Here are some of the top-rated products on G2:** - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) – often chosen for centralized controls, recording support, and stable communication across teams - [Nextiva](https://www.g2.com/products/nextiva/reviews) – useful for organizations wanting reliable voice service and easier centralized administration - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) – fits teams consolidating calls, voicemail, and meetings into one managed platform ### Which is the best cloud PBX platform for business phone systems? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the clearest single winner for general business phone system needs because it has the highest recent review presence among eligible products and broad buyer-relevant coverage. According to verified users, it supports business calling, messaging, video meetings, voicemail management, faxing, analytics, and remote access in one platform. G2 reviewers mention that it is especially useful for teams replacing physical phone systems, handling queues and extensions, and enabling staff to work across devices without losing business continuity. Reviews also reference helpful CRM integrations, admin usability, and reliable support, while noting that some users want simpler reporting, better texting, or a more modern interface. ### What top-rated cloud PBX platforms for call quality and reliability? Based on G2 reviews, call quality and reliability remain two of the biggest buying themes in this category. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is frequently praised for dependable day-to-day calling, strong audio quality, and consistent performance across devices, though some reviewers note occasional downtime or network-related issues. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) stands out for stable calling, minimal downtime, and dependable service across office and remote settings. Reviews for [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) also highlight reliable call quality and easy cloud-based calling, especially for teams already using Zoom, though some users mention that internet stability can affect performance. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – often used for reliable calling, cross-device access, and strong overall audio quality - [Nextiva](https://www.g2.com/products/nextiva/reviews) – recognized for stable service, clear calls, and dependable remote and office use - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) – well suited for cloud calling with consistent quality inside the Zoom environment ### Which PBX platform offers AI-powered call analytics? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) appears most often in buyer feedback about AI-assisted call insights. According to verified users, teams rely on AI-generated summaries, note-taking, transcripts, and analytics features to reduce manual documentation and improve compliance or follow-up accuracy. G2 reviewers mention that these features help them review calls, capture details faster, and keep records centralized. Other reviewed products also mention AI-adjacent capabilities, including call summaries, transcription, or receptionist automation, but RingEX shows the broadest recent pattern tied specifically to call review and operational visibility. Reviews do note that some users want deeper reporting or better scoring consistency, so AI usefulness may depend on the workflow being measured. ### What top tools for hosted VoIP solutions? Based on G2 reviews, hosted VoIP buyers usually want simple deployment, reliable routing, and flexibility for desk, desktop, and mobile use. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is widely used as a hosted calling platform that combines voice, messaging, fax, and meetings while supporting remote access and admin controls. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is appreciated for ease of use, straightforward setup, and dependable service for both office and remote teams. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also highlight cloud-based calling that replaces on-prem hardware and supports user management, analytics, and mobile access, though some users report admin complexity. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – hosted voice platform for calls, messaging, fax, meetings, and remote team access - [Nextiva](https://www.g2.com/products/nextiva/reviews) – practical for organizations wanting easy setup and dependable hosted business calling - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – cloud-based option for replacing on-prem systems with mobile and admin flexibility ### Which cloud PBX software offers the most scalability? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the strongest single winner for scalability because recent reviewers repeatedly describe adding users, supporting remote teams, and consolidating communications as their organizations grow. According to verified users, it helps manage extensions, queues, devices, and business numbers across teams and locations while keeping communication centralized. G2 reviewers mention examples ranging from onboarding new employees to handling multiple departments, hybrid work, and multi-site communication from one platform. Other products also receive praise for scaling users or locations, but RingEX has the deepest recent review coverage in this dataset. Some reviews mention setup complexity for advanced configurations, yet the overall scaling story remains especially strong. ### What best tools for managing remote team communications? Based on G2 reviews, tools for remote team communication are most valued when they combine calling, messaging, meetings, and mobile access without forcing users into separate systems. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is often praised for keeping calls, video meetings, messaging, and task coordination in one place for hybrid and distributed teams. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) helps teams stay connected remotely through desktop and mobile access, routing, and centralized communication. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also emphasize remote coordination, mobile accessibility, and cloud-based communication without on-prem hardware, although some users mention occasional connectivity or admin usability issues. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – supports remote teams with unified calling, meetings, messaging, and admin visibility - [Nextiva](https://www.g2.com/products/nextiva/reviews) – helps hybrid teams stay reachable through mobile, desktop, and centralized routing - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – useful for distributed teams needing mobile access and cloud communication in one platform ## How Many Cloud PBX Platforms Software Products Does G2 Track? **Total Products under this Category:** 138 ### Category Stats (Jun 2026) - **Average Rating**: 4.44/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Streams.AI (+2.13%) - Among all products in this category, Streams.AI recorded the largest rating increase compared to last month *Last updated: June 18, 2026* ## How Does G2 Rank Cloud PBX Platforms Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,100+ Authentic Reviews - 138+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Ultatel Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. 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[8x8 Work](https://www.g2.com/products/8x8-work/reviews) 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. **Average Rating:** 4.2/5.0 **Total Reviews:** 892 **Who Is the Company Behind 8x8 Work?** - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Company Website:** https://www.8x8.com - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 (11,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 54% Small-Business, 35% Mid-Market #### What Are 8x8 Work's Pros and Cons? **Pros:** - Ease of Use (110 reviews) - Easy Communication (60 reviews) - Reliability (55 reviews) - Customer Support (45 reviews) - Features (36 reviews) **Cons:** - Customer Service (25 reviews) - Customer Support (22 reviews) - Poor Customer Support (19 reviews) - Limited Features (18 reviews) - Technical Issues (17 reviews) ### What Do G2 Reviewers Say About 8x8 Work? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of 8x8 Work, making communication tasks efficient and straightforward. - Users value the **easy communication** capabilities of 8x8 Work, enhancing connectivity from anywhere with cell phone integration. - Users commend the **reliability** of 8x8 Work, experiencing minimal downtime and excellent service quality consistently. - Users value the **quick and efficient customer support** , with easy transitions to live assistance when needed. - Users value the **all-in-one communication features** of 8x8 Work, simplifying remote work and call management. **Cons:** - Users find the **customer service response slow** , negatively impacting their experience and complicating troubleshooting efforts. - Users find the **customer support response time slow** , negatively impacting the overall experience and troubleshooting efforts. - Users express frustration with **poor customer support** , citing slow responses and difficulty in resolving issues effectively. - Users find the **limited features** of 8x8 Work hinder functionality and integration with other critical tools. - Users experience **technical issues** like lagging, cumbersome settings, and login troubles that disrupt their workflow. #### What Are Recent G2 Reviews of 8x8 Work? **"[8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface](https://www.g2.com/survey_responses/8x8-work-review-12747765)"** **Rating:** 5.0/5.0 stars *— David H.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12747765) --- **"[Modern interface, easy configuration, and fast chat support](https://www.g2.com/survey_responses/8x8-work-review-12980303)"** **Rating:** 4.5/5.0 stars *— Leon K.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12980303) --- #### What Are G2 Users Discussing About 8x8 Work? - [What is 8x8 X Series used for?](https://www.g2.com/discussions/what-is-8x8-x-series-used-for) - [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) - 3 comments - [Why is 8x8 called 8x8?](https://www.g2.com/discussions/why-is-8x8-called-8x8) - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) - 1 comment ### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,534 **Who Is the Company Behind Nextiva?** - **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva) - **Year Founded:** 2008 - **HQ Location:** Scottsdale, Arizona - **Twitter:** @Nextiva (21,295 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 77% Small-Business, 21% Mid-Market #### What Are Nextiva's Pros and Cons? **Pros:** - Customer Support (134 reviews) - Ease of Use (127 reviews) - Helpful (111 reviews) - Easy Setup (93 reviews) - Reliability (89 reviews) **Cons:** - Difficult Configuration (26 reviews) - Complexity (25 reviews) - Number Issues (22 reviews) - Complex Processes (20 reviews) - Difficult Setup (19 reviews) ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of Nextiva, highlighting quick assistance and effective issue resolution. - Users praise the **ease of use** of Nextiva, highlighting quick setup and excellent customer support throughout the process. - Users appreciate the **exceptional customer service** of Nextiva, making onboarding and support seamless and efficient. - Users highlight the **easy setup** of Nextiva, enabling quick implementation and seamless integration across multiple locations. - Users value the **reliability** of Nextiva, enjoying seamless communication and swift customer support throughout their operations. **Cons:** - Users find **difficult configuration** issues with Nextiva, making setup and management challenging and less intuitive. - Users find the **complexity in setup** for Nextiva overwhelming, especially for newcomers integrating with other systems. - Users report issues with **number visibility** and speed dial functionality, impacting their overall experience with Nextiva. - Users report that **complex processes** make managing shifts and setup challenging, affecting overall user satisfaction. - Users find the **difficult setup** of Nextiva to be clunky, complicating their overall experience and management tasks. #### What Are Recent G2 Reviews of Nextiva? **"[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)"** **Rating:** 4.5/5.0 stars *— Nick Z.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12747800) --- **"[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)"** **Rating:** 4.5/5.0 stars *— Connor J.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12886187) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments - [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment - [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments ### 3. [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,344 **Who Is the Company Behind RingEX?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are RingEX's Pros and Cons? **Pros:** - Ease of Use (216 reviews) - Customer Support (127 reviews) - Phone Calls (109 reviews) - Helpful (108 reviews) - Reliability (107 reviews) **Cons:** - Poor Customer Support (55 reviews) - Complex Processes (49 reviews) - Customer Service (49 reviews) - Call Issues (47 reviews) - Customer Support (47 reviews) ### What Do G2 Reviewers Say About RingEX? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of RingEX, finding it simple for communication and organization across teams. - Users appreciate the **helpful customer support** of RingEX, enhancing their experience with reliable and user-friendly features. - Users value the **easy-to-use phone calls** with HD voice quality, enhancing customer support and communication efficiency. - Users value the **reliable connection and helpful support** of RingEX, enhancing their communication experience significantly. - Users value the **exceptional reliability** of RingEX, which enhances communication and productivity through high-quality performance. **Cons:** - Users find **customer support challenging** , experiencing difficulties with complexity and unnecessary processes for known issues. - Users find the **complex processes** of RingEX can complicate setup and dealing with customer care can be challenging. - Users find the **customer service occasionally difficult** to navigate, hindering the overall support experience. - Users often face **call issues** with RingEX, experiencing inadequate logs and poor customer support during critical situations. - Users find the **customer support challenging** due to complicated navigation and unnecessary steps for known issues. #### What Are Recent G2 Reviews of RingEX? **"[RingEx is easy to setup. I've setup 25 contact center very easily using IVR editor and duplications](https://www.g2.com/survey_responses/ringex-review-11729131)"** **Rating:** 5.0/5.0 stars *— Raffy B.* [Read full review](https://www.g2.com/survey_responses/ringex-review-11729131) --- **"[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12983792) --- #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### 4. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 615 **Who Is the Company Behind Webex Calling?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 32% Small-Business #### What Are Webex Calling's Pros and Cons? **Pros:** - Ease of Use (69 reviews) - Reliability (50 reviews) - Call Quality (41 reviews) - Video Conferencing (31 reviews) - Integrations (30 reviews) **Cons:** - Complex Processes (18 reviews) - Lack of Intuitiveness (18 reviews) - Slow Performance (17 reviews) - Performance Issues (16 reviews) - Limited Customization (13 reviews) ### What Do G2 Reviewers Say About Webex Calling? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Calling, noting its simple setup and intuitive interface. - Users value the **reliable call quality** and seamless integration of Webex Calling with the entire Webex suite. - Users praise the **impeccable call quality** of Webex Calling, enjoying smooth conversations and stable connections. - Users highlight **seamless video conferencing** with Webex Calling, enhancing collaboration and connectivity across teams effortlessly. - Users value the **seamless integrations** of Webex Calling, enhancing communication and streamlining workflows effortlessly. **Cons:** - Users find the **call routing configuration complex** , especially for automation, adding unnecessary workload for beginners. - Users find Webex Calling to have a **lack of intuitiveness** , making navigation and setup unnecessarily complicated for beginners. - Users report experiencing **slow performance** with Webex Calling, particularly during meetings on lower bandwidth connections. - Users experience **performance issues** with Webex Calling, noting lag and system demands affecting call quality. - Users desire **more advanced customization options** in Webex Calling to tailor their experience better. #### What Are Recent G2 Reviews of Webex Calling? **"[Easy Calling Experience with Teams Integration](https://www.g2.com/survey_responses/webex-calling-review-12988940)"** **Rating:** 4.5/5.0 stars *— Balram T.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12988940) --- **"[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)"** **Rating:** 4.0/5.0 stars *— Soumi C.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066) --- #### What Are G2 Users Discussing About Webex Calling? - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex) - [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments - [What is Cisco Webex calling?](https://www.g2.com/discussions/what-is-cisco-webex-calling) ### 5. [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost. **Average Rating:** 4.6/5.0 **Total Reviews:** 2,631 **Who Is the Company Behind Zoom Phone?** - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** https://www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom (1,042,714 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, President - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Small-Business, 33% Mid-Market #### What Are Zoom Phone's Pros and Cons? **Pros:** - Ease of Use (1226 reviews) - Video Conferencing (616 reviews) - Reliability (595 reviews) - Easy Communication (499 reviews) - Video Quality (410 reviews) **Cons:** - Limited Features (306 reviews) - Zoom Issues (278 reviews) - Meeting Issues (232 reviews) - Missing Features (202 reviews) - Connection Issues (176 reviews) ### What Do G2 Reviewers Say About Zoom Phone? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **intuitive interface** of Zoom Phone, enabling seamless navigation and efficient communication across devices. - Users value the **high-quality video and seamless user experience** that enhance their virtual communication with ease. - Users value the **reliable call quality** of Zoom Phone, enhancing communication for both remote and hybrid work environments. - Users value the **easy communication** of Zoom Phone, enabling seamless connection with teams anytime and anywhere. - Users love the **excellent video quality** of Zoom Phone, enhancing their meeting experience with ease and clarity. **Cons:** - Users find Zoom Phone's **limited features** inadequate compared to specialized systems, affecting overall usability and satisfaction. - Users express frustration with **Zoom AI limitations** in Zoom Phone, citing privacy concerns and usability issues. - Users face **meeting connectivity issues** with Zoom Phone, resulting in missed connections and frustrating experiences. - Users express frustration over **missing features** and inadequate support, impacting their overall experience with Zoom Phone. - Users experience **connection issues** with Zoom Phone, leading to dropped calls and inconsistent functionality across different devices. #### What Are Recent G2 Reviews of Zoom Phone? **"[Convenient All-in-One Calling with Smooth Forwarding, Voicemail, and SMS](https://www.g2.com/survey_responses/zoom-phone-review-12923372)"** **Rating:** 4.5/5.0 stars *— Nitin V.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12923372) --- **"[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)"** **Rating:** 4.0/5.0 stars *— AAYUSH A.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12110885) --- ### 6. [TeleCMI](https://www.g2.com/products/telecmi/reviews) TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 291 **Who Is the Company Behind TeleCMI?** - **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi) - **Year Founded:** 2016 - **HQ Location:** chennai, Tamil Nadu - **Twitter:** @TeleCMI (40 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13205902/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Mid-Market, 42% Small-Business #### What Are TeleCMI's Pros and Cons? **Pros:** - Ease of Use (74 reviews) - Customer Support (63 reviews) - Helpful (59 reviews) - Reliability (52 reviews) - Easy Setup (50 reviews) **Cons:** - Mobile App Issues (13 reviews) - Missing Features (11 reviews) - Limited Customization (7 reviews) - Dashboard Issues (6 reviews) - UX Improvement (6 reviews) ### What Do G2 Reviewers Say About TeleCMI? *AI-generated summary from verified user reviews* **Pros:** - Users find TeleCMI's **intuitive and user-friendly dashboard** greatly enhances their operational efficiency and convenience. - Users appreciate the **responsive customer support** of TeleCMI, ensuring timely assistance whenever needed. - Users appreciate the **clear voice quality and user-friendly features** of TeleCMI, enhancing communication and efficiency. - Users value the **reliability** of TeleCMI, ensuring smooth operations and dependable call quality for business communications. - Users appreciate the **easy setup** of TeleCMI, enabling quick customization and efficient call management without coding. **Cons:** - Users highlight the **mobile app issues** , specifically limiting access to history beyond one month as a significant drawback. - Users note the **missing features** in TeleCMI, such as limited mobile app access and customization options. - Users find **limited customization** options frustrating, impacting ease of use and overall satisfaction with TeleCMI. - Users suggest that the **dashboard could be simplified** , advocating for fewer tabs and a more cohesive design. - Users suggest that the **UI/UX needs improvement** as it can be confusing for new users. #### What Are Recent G2 Reviews of TeleCMI? **"[Efficient Customer Interaction Management with TeleCMI](https://www.g2.com/survey_responses/telecmi-review-12880767)"** **Rating:** 5.0/5.0 stars *— Santhosh D.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-12880767) --- **"[Empowers Call Management with Efficient Mobile App](https://www.g2.com/survey_responses/telecmi-review-11711872)"** **Rating:** 5.0/5.0 stars *— Parul K.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-11711872) --- #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 7. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://www.cloudtalk.io/customer-stories/bit2me/ Learn how we can boost your calling on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ **Average Rating:** 4.4/5.0 **Total Reviews:** 1,800 **Who Is the Company Behind CloudTalk?** - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** https://www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (216 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are CloudTalk's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Reliability (170 reviews) - Intuitive (162 reviews) - Helpful (155 reviews) - Calling Features (152 reviews) **Cons:** - Call Issues (176 reviews) - Connection Issues (81 reviews) - Call Management (69 reviews) - Missing Features (68 reviews) - Poor Connectivity (50 reviews) ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users find CloudTalk **fast and intuitive** , enhancing efficiency with features like click-to-call and seamless number switching. - Users commend the **reliability** of CloudTalk, noting its stable connections and seamless call quality. - Users highlight the **intuitive interface** of CloudTalk, leading to a smooth and efficient calling experience. - Users appreciate the **ease of obtaining local numbers** with CloudTalk, enhancing accessibility and user experience. - Users appreciate the **smart call routing and advanced analytics** of CloudTalk, enhancing team efficiency and performance. **Cons:** - Users face **call issues** with CloudTalk, experiencing problems like lack of dial tone and offline notifications. - Users experience **connection issues** that can disrupt calls, though problems are typically resolved quickly. - Users experience **call management limitations** with CloudTalk, especially regarding mobile app functionality and Chrome extension reliability. - Users express frustration over **missing features** like email coordination and limited reporting capabilities in CloudTalk. - Users face **poor connectivity** with CloudTalk, leading to frequent disconnections and difficulties in accessing features. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- **"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"** **Rating:** 5.0/5.0 stars *— Marwan E.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 8. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability. **Average Rating:** 4.3/5.0 **Total Reviews:** 476 **Who Is the Company Behind Vonage Business Communications?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,792 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President, Office Manager - **Top Industries:** Staffing and Recruiting, Information Technology and Services - **Company Size:** 61% Small-Business, 33% Mid-Market #### What Are Vonage Business Communications's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Reliability (10 reviews) - Calling Features (9 reviews) - Customer Support (9 reviews) - Messaging Features (9 reviews) **Cons:** - Texting Limitations (8 reviews) - Call Drops (4 reviews) - Customer Service (4 reviews) - Call Connectivity Issues (3 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About Vonage Business Communications? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Vonage Business Communications, appreciating its intuitive interface and seamless functionality. - Users value the **reliability** of Vonage Business Communications, highlighting its impressive call quality and consistent performance. - Users appreciate the **seamless calling features** of Vonage, streamlining communication across multiple platforms effortlessly. - Users praise Vonage for its **fantastic customer support** , enhancing the overall experience and ease of use. - Users value the **ease of use and versatile messaging features** of Vonage Business Communications, enhancing their productivity. **Cons:** - Users report **texting limitations** with Vonage, including issues with message delivery and communication with candidates. - Users often face **call drop issues** and connectivity problems, affecting their communication experience with Vonage. - Users experience **slow and unhelpful customer support** , making issue resolution challenging and costly for their needs. - Users experience **call connectivity issues** with Vonage, including dropped calls and difficulties transferring between devices. - Users experience **connection issues** with Vonage, including missed calls and interruptions during conversations. #### What Are Recent G2 Reviews of Vonage Business Communications? **"[Easy Setup with Minor Configuration Hurdles](https://www.g2.com/survey_responses/vonage-business-communications-review-12596875)"** **Rating:** 4.0/5.0 stars *— Jay C.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12596875) --- **"[Reliable, Flexible Communication That Keeps Our Team Connected Anywhere](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)"** **Rating:** 5.0/5.0 stars *— Pavnesh C.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738) --- #### What Are G2 Users Discussing About Vonage Business Communications? - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment ### 9. [3CX](https://www.g2.com/products/3cx/reviews) 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. **Average Rating:** 4.4/5.0 **Total Reviews:** 430 **Who Is the Company Behind 3CX?** - **Seller:** [3CX](https://www.g2.com/sellers/3cx) - **Company Website:** https://www.3cx.com - **Year Founded:** 2005 - **HQ Location:** Nicosia - **Twitter:** @3CX (30,475 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1021704/ (184 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, President - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 43% Small-Business #### What Are 3CX's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Reliability (31 reviews) - Flexibility (23 reviews) - Features (22 reviews) - Easy Setup (21 reviews) **Cons:** - Complex Processes (11 reviews) - Difficult Configuration (10 reviews) - Learning Curve (10 reviews) - Limited Features (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About 3CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of 3CX, praising its simplicity and reliable support for any queries. - Users value the **reliability** of 3CX, ensuring seamless communication and excellent call quality across devices. - Users value the **flexibility** of 3CX, enjoying its cost savings, easy communication, and improved app interface. - Users enjoy the **seamless integration** of 3CX, enhancing communication with smooth call quality and reliable connectivity. - Users find the **easy setup** of 3CX intuitive and quick, streamlining their communication needs effectively. **Cons:** - Users find **complex processes** in 3CX challenging, particularly for non-technical administrators needing extensive support and documentation. - Users find **difficult configuration** a challenge, especially when setting up extensions and navigating admin settings. - Users experience a notable **learning curve** with 3CX, particularly regarding admin settings and advanced configurations. - Users express frustration over **limited features** and lack of intuitive troubleshooting in 3CX, impacting their overall experience. - Users find the **pricing to be expensive** , especially for non-profits, impacting overall accessibility of 3CX. #### What Are Recent G2 Reviews of 3CX? **"[Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging](https://www.g2.com/survey_responses/3cx-review-12707768)"** **Rating:** 4.5/5.0 stars *— Matthew W.* [Read full review](https://www.g2.com/survey_responses/3cx-review-12707768) --- **"[Unmatched Value: 3CX’s Feature-Rich PBX That Just Works](https://www.g2.com/survey_responses/3cx-review-5362484)"** **Rating:** 5.0/5.0 stars *— Dan K.* [Read full review](https://www.g2.com/survey_responses/3cx-review-5362484) --- #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ### 10. [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more... **Average Rating:** 4.8/5.0 **Total Reviews:** 79 **Who Is the Company Behind Yeastar P-Series PBX System?** - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar (2,504 Twitter followers) - **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (211 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 75% Small-Business, 21% Mid-Market #### What Are Yeastar P-Series PBX System's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Features (25 reviews) - Integrations (19 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) **Cons:** - Missing Functionality (10 reviews) - Missing Features (8 reviews) - Expensive (7 reviews) - Limited Features (7 reviews) - High Cost (6 reviews) ### What Do G2 Reviewers Say About Yeastar P-Series PBX System? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Yeastar P-Series PBX System remarkable, enabling quick setup and management. - Users love the **feature-rich capabilities** of Yeastar P-Series PBX, offering extensive functions and seamless integration options. - Users value the **seamless integrations** of Yeastar P-Series PBX, enhancing connectivity across various devices effortlessly. - Users appreciate the **excellent customer support** from Yeastar, benefiting from prompt assistance and valuable online resources. - Users praise the **easy setup** of Yeastar P-Series, highlighting its user-friendly interface and seamless integration. **Cons:** - Users are concerned about the **missing functionality** for larger installations and integration issues with existing systems. - Users are disappointed by the **missing features** such as insufficient IVRs, queues, and lack of Arabic support. - Users find the Yeastar P-Series PBX System **expensive** , especially for large-scale hardware solutions compared to competitors. - Users find the **limited features** of Yeastar P-Series PBX insufficient for their diverse communication needs. - Users find the **high cost** of Yeastar P-Series PBX System challenging, especially for large extension requirements. #### What Are Recent G2 Reviews of Yeastar P-Series PBX System? **"[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)"** **Rating:** 4.5/5.0 stars *— Girish S.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941) --- **"[A powerful PBX system that constantly brings new functions with it](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)"** **Rating:** 5.0/5.0 stars *— Markus E.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875) --- ### 11. [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 463 **Who Is the Company Behind Ringover?** - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp (832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ringover-france/ (283 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Insurance - **Company Size:** 77% Small-Business, 20% Mid-Market #### What Are Ringover's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Customer Support (52 reviews) - Reliability (46 reviews) - Helpful (41 reviews) - Intuitive (41 reviews) **Cons:** - Expensive (12 reviews) - High Cost (12 reviews) - Glitches (9 reviews) - Missing Features (8 reviews) - Mobile App Issues (8 reviews) ### What Do G2 Reviewers Say About Ringover? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Ringover, enjoying its intuitive interface and smooth call experiences. - Users highlight the **fast and reliable customer support** of Ringover, enhancing their overall experience with the app. - Users appreciate the **reliability** of Ringover, highlighted by responsive support and high-quality call services. - Users highlight the **helpful support** and user-friendly interface of Ringover, enhancing overall communication efficiency. - Users love the **intuitive interface** of Ringover, making communication and management seamless and user-friendly. **Cons:** - Users find Ringover's pricing to be **expensive** , especially considering issues and poor support during their experience. - Users find the **high cost** of Ringover unjustified, especially compared to cheaper alternatives like Zoom phones. - Users experience **glitches** such as bugs after updates, leading to frustration and difficulty in the onboarding process. - Users note the **missing features** like CRM integration and better SMS synchronization, impacting overall convenience. - Users note that **SMS synchronization issues** between mobile and desktop hinder seamless communication across devices. #### What Are Recent G2 Reviews of Ringover? **"[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)"** **Rating:** 5.0/5.0 stars *— Wouter K.* [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) --- **"[HubSpot Integration An intuitive phone solution](https://www.g2.com/survey_responses/ringover-review-12674627)"** **Rating:** 4.5/5.0 stars *— Verified User in E-Learning* [Read full review](https://www.g2.com/survey_responses/ringover-review-12674627) --- #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### 12. [Twilio](https://www.g2.com/products/twilio/reviews) Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. **Average Rating:** 4.1/5.0 **Total Reviews:** 453 **Who Is the Company Behind Twilio?** - **Seller:** [Twilio](https://www.g2.com/sellers/twilio) - **Company Website:** https://www.twilio.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @twilio (81,644 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Senior Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Small-Business, 32% Mid-Market #### What Are Twilio's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Easy Integrations (30 reviews) - Integrations (23 reviews) - Easy Setup (21 reviews) - API Integration (19 reviews) **Cons:** - Expensive (26 reviews) - Poor Customer Support (23 reviews) - Difficult Configuration (14 reviews) - Complex Setup (11 reviews) - Technical Knowledge Required (11 reviews) ### What Do G2 Reviewers Say About Twilio? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Twilio, finding it straightforward to access services and features. - Users love the **easy integrations** with Twilio, enhancing efficiency and streamlining communication seamlessly. - Users appreciate Twilio's **seamless integrations** , enabling quick connections and efficient use of SMS, calls, and APIs. - Users rave about Twilio's **easy setup** , which allows for seamless integration and customization of communications workflows. - Users appreciate the **seamless API integration** of Twilio, enhancing their communication capabilities effortlessly. **Cons:** - Users find Twilio's pricing can become **expensive at scale** , especially for those with large contact lists. - Users express frustration with Twilio's **poor customer support** , citing slow response times and inadequate assistance with issues. - Users find the **difficult configuration** of Twilio’s advanced features challenging, especially for smaller teams with limited coding skills. - Users find the **complex setup** for advanced features daunting, especially without programming knowledge or support. - Users find that **technical knowledge is required** for advanced setups in Twilio, which can challenge smaller teams. #### What Are Recent G2 Reviews of Twilio? **"[Reliable Global Messaging with Affordable Rates and Superb Support](https://www.g2.com/survey_responses/twilio-review-11267611)"** **Rating:** 5.0/5.0 stars *— Rongen R.* [Read full review](https://www.g2.com/survey_responses/twilio-review-11267611) --- **"[High-Volume Emailing Without Risk, Plus Smooth SAML Integration](https://www.g2.com/survey_responses/twilio-review-12676571)"** **Rating:** 4.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/twilio-review-12676571) --- #### What Are G2 Users Discussing About Twilio? - [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment - [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique) - [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software) - [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment ### 13. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,355 **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (425 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (285 reviews) - Features (206 reviews) - Helpful (192 reviews) - Customer Support (160 reviews) - Call Management (153 reviews) **Cons:** - Call Issues (153 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of JustCall, praising its intuitive interface and straightforward setup process. - Users appreciate how JustCall's **seamless integration** enhances communication, making it efficient and organized for teams. - Users appreciate how JustCall offers **seamless business communication** , enhancing efficiency and organization without being overwhelming. - Users value the **excellent customer support** of JustCall, appreciating quick resolutions and fantastic follow-up services. - Users love the **easy call management** in JustCall, enabling quick and efficient communication with seamless CRM integration. **Cons:** - Users report frequent **call issues** with JustCall, such as connectivity lags and difficulties in call transfers. - Users report **difficulties with call functionality** , citing issues like call quality drops and complicated call outcomes entry. - Users report frequent **connection issues** with JustCall, leading to call drops and disrupted conversations, particularly in unstable internet areas. - Users note a lack of **missing features** like call outcome syncing and customization options, affecting user experience. - Users experience **poor call quality** with JustCall, especially during travel due to unstable internet connection and frequent call drops. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 14. [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) Allo is an AI-native phone system that records calls, writes follow-ups, updates your CRM automatically. Built for modern sales teams making and receiving calls all day. Join 20,000+ businesses using Allo: get instant business phone numbers with crystal-clear call quality, AI call summaries, automatic CRM updates, and smart call routing for your sales team. GET YOUR SALES PHONE SYSTEM IN 60 SECONDS • Local and international business numbers instantly • Works in 80+ countries for global sales reach • Make unlimited outbound calls to prospects • Receive and route inbound leads automatically • No contracts, no setup fees, no IT needed • Crystal-clear VoIP calls built mobile-first AI THAT HANDLES YOUR SALES ADMIN • Records and transcribes every sales call automatically • Writes call summaries and next steps after each conversation • Updates your CRM with call notes and contact details • Qualifies inbound leads when you're busy • Routes important calls directly to the right rep • Uses AI like ChatGPT for quick answers from your calls • No manual note-taking needed AVAILABLE ON ALL YOUR DEVICES • Native iOS app for iPhone • Native Android app for all Android devices • Desktop apps for macOS and Windows • Web app for browser-based calling • Click-to-call directly from your CRM • Seamless sync across all devices • Work from anywhere with the same number PERFECT FOR SALES TEAMS • Sales managers needing team visibility and call coaching • Small teams doing sales, support, and follow-up daily • Real estate agents managing property leads • Consultants and service providers • Construction, tech, and finance professionals • Teams of 5-30 people who close deals on the phone CRM INTEGRATION THAT WORKS • Native integration with HubSpot, Salesforce, Pipedrive, Zoho, Attio, and 1000+ other tools • Automatic call logging and contact updates • Click-to-call from your CRM contacts • No more manual data entry • Push real data where you need it PROFESSIONAL FEATURES INCLUDED • Call recording for every conversation • Unlimited SMS messaging • Team routing based on rules you control • Working hours and availability settings • All-in-one inbox for calls, texts, and voicemails • Crystal-clear calls on both mobile and desktop apps SIMPLE, TRANSPARENT PRICING $32 USD per user per month. Everything included: AI summaries, call recording, unlimited SMS, CRM integrations. No hidden fees. No per-minute billing. Cancel anytime. TRUSTED BY 20,000+ BUSINESSES Backed by investors like Base10, Lightspeed, Free, and Pennylane. We've raised 5 million dollars to reinvent software for small businesses. SECURITY AND COMPLIANCE Your calls and data are fully protected with encrypted transmission and storage. We're GDPR compliant, undergo regular independent security audits. Your business stays private. START YOUR 7-DAY FREE TRIAL Download Allo and get your team connected in 5 minutes with our business plan. Stop losing deals to admin work. Let AI handle your call notes while you focus on selling. Get Allo for your sales team today. **Average Rating:** 4.6/5.0 **Total Reviews:** 205 **Who Is the Company Behind Allo?** - **Seller:** [The Mobile-First Company](https://www.g2.com/sellers/the-mobile-first-company) - **Company Website:** https://www.themobilefirstcompany.com/ - **Year Founded:** 2023 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/the-mobile-first-company (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Commercial Real Estate - **Company Size:** 42% Small-Business, 6% Mid-Market #### What Are Allo's Pros and Cons? **Pros:** - Ease of Use (38 reviews) - Call Recording (21 reviews) - Customer Support (21 reviews) - Reliability (20 reviews) - Easy Integration (19 reviews) **Cons:** - Missing Features (7 reviews) - Connection Issues (5 reviews) - Call Issues (4 reviews) - Lack of Intuitiveness (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Allo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Allo, enhancing communication efficiency and simplifying call management effortlessly. - Users appreciate the **excellent call recording feature** of Allo, enhancing communication efficiency and client management. - Users appreciate the **responsive customer support** of Allô, enhancing their experience with direct communication and quick resolutions. - Users praise Allô for its **reliable call connections and efficient summarization** , enhancing overall productivity and user experience. - Users value the **easy integration** with CRM tools, streamlining workflow and enhancing productivity for seamless call management. **Cons:** - Users express a desire for **missing features** like picture messaging and power dial, though updates are anticipated. - Users experience **connection issues** with Allo, facing lags, bugs, and problems with call reception regularly. - Users often experience **call issues** with Allo, including problems with call logging and receiving calls. - Users find Allo's **lack of intuitiveness** challenging, especially when discovering features like favoriting contacts. - Users note the **limited features** of Allo, particularly the Mac OS webapp compared to the mobile version. #### What Are Recent G2 Reviews of Allo? **"[Fair pricing and a seamless experience for solopreneurs](https://www.g2.com/survey_responses/allo-review-12150873)"** **Rating:** 5.0/5.0 stars *— Gaylord D.* [Read full review](https://www.g2.com/survey_responses/allo-review-12150873) --- **"[Powerful call summaries and efficient search](https://www.g2.com/survey_responses/allo-review-12151384)"** **Rating:** 4.5/5.0 stars *— Stéphanie M.* [Read full review](https://www.g2.com/survey_responses/allo-review-12151384) --- ## What Is Cloud PBX Platforms Software? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to Cloud PBX Platforms Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)