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Twilio

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1,859 reviews
  • 18 profiles
  • 36 categories
Average star rating
4.2
Serving customers since
2008
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Twilio Segment

561 reviews

Segment is a customer data platform that helps every team access clean and reliable customer data to make real-time decisions, accelerate growth, and personalize experiences. Today, over 20,000 companies across 70+ countries use Segment, from fast-growing businesses like Instacart, Peloton, and Bonobos to some of the world’s largest organizations like Levi’s, Intuit, and FOX. With Segment, companies can connect and activate reliable first-party data across 300+ marketing, analytics, and data warehousing tools.

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Twilio

496 reviews

Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us.

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Twilio SendGrid Email API

360 reviews

Twilio SendGrid Email API- Integrate in minutes with our email API.

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Twilio SendGrid Email Marketing Campaigns

308 reviews

Build meaningful connections with smart email marketing.

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Twilio Verify

68 reviews

Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.

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Twilio Flex

33 reviews

Flex is a configurable contact center solution that enables individualized self-service, intelligent routing, AI-assisted experiences, and analytics, all while seamlessly integrating with existing technology to minimize operational risk. Its open API framework gives businesses control over omnichannel communications, a unified interface, customer data, and AI-driven journey orchestration.

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Loader.io

11 reviews

Loader.io is a FREE load testing service that allows you to stress test your web-apps & apis with thousands of concurrent connections.

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Boku Mobile Identity

10 reviews

Boku provides a best-in-class mobile identity solution that will protect your business from account takeovers, synthetic identities, and compromised numbers, all through a seamless user experience.

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Twilio Elastic SIP Trunking

10 reviews

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.

Profile Name

Star Rating

1205
457
87
25
85

Twilio Reviews

Review Filters
Profile Name
Star Rating
1205
457
87
25
85
Jake D.
JD
Jake D.
Managing Director, JDLT - Better business systems
11/24/2025
Validated Reviewer
Review source: Organic

DO NOT RELY ON TWILIO FOR CRUCIAL BUSINESS SYSTEMS

The platform is easy to navigate and seems to offer a good, well organised UX
Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
11/17/2025
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Versatile and Customizable, but Requires Technical Investment

Twilio Flex offers an impressive level of flexibility and customization that allows us to build a contact center experience that aligns closely with our business needs. The platform integrates well with our existing tools, including CRM and workforce management systems, and the API-first approach empowers our developers to design custom workflows. The ability to tailor both the agent and supervisor experience, paired with robust real-time data through Flex Insights, has been a game changer for optimizing support operations.
Antonio M.
AM
Antonio M.
11/15/2025
Validated Reviewer
Verified Current User
Review source: Organic

The Best and Most User-Friendly SMS Platform for Marketing

This is the best and most user-friendly SMS platform I have ever used for marketing.

About

Contact

HQ Location:
San Francisco, CA

Social

@twilio

What is Twilio?

Twilio is a cloud communications platform that enables developers and businesses to integrate various communication capabilities into their applications. It offers services such as voice, SMS, video, and email, allowing users to connect with customers through multiple channels. Twilio provides APIs and tools that simplify the process of building and scaling communication features, making it easier for companies to enhance customer engagement and streamline communication workflows. For more information, visit their website at https://www.twilio.com.

Details

Year Founded
2008
Ownership
NYSE: TWLO