Twilio

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1,932 reviews
  • 14 profiles
  • 32 categories
Average star rating
4.2
Serving customers since
2008
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Twilio Segment

567 reviews

Segment is a customer data platform that helps every team access clean and reliable customer data to make real-time decisions, accelerate growth, and personalize experiences. Today, over 20,000 companies across 70+ countries use Segment, from fast-growing businesses like Instacart, Peloton, and Bonobos to some of the world’s largest organizations like Levi’s, Intuit, and FOX. With Segment, companies can connect and activate reliable first-party data across 300+ marketing, analytics, and data warehousing tools.

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Twilio

545 reviews

Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us.

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Twilio SendGrid Email API

369 reviews

Twilio SendGrid Email API- Integrate in minutes with our email API.

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Twilio SendGrid Email Marketing Campaigns

324 reviews

Build meaningful connections with smart email marketing.

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Twilio Verify

68 reviews

Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.

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Twilio Flex

37 reviews

Twilio Flex is a fully programmable cloud-based contact center platform designed to empower businesses with personalized, omnichannel customer engagement. It offers a unified interface that integrates various communication channels, including voice, SMS, chat, email, and video, enabling seamless interactions across multiple platforms. Flex's highly customizable nature allows organizations to tailor every aspect of the customer and agent experience to meet specific business needs. Key Features and Functionality: - Omnichannel Support: Manage customer interactions across voice, SMS, chat, email, and video from a single interface. - Programmability: Customize workflows, user interfaces, routing logic, and integrate with existing systems using Twilio's APIs and SDKs. - Real-Time Analytics: Monitor agent performance and customer interactions with detailed insights to optimize operations. - AI Integration: Leverage AI capabilities, such as Agent Copilot, to assist agents with suggested actions and responses, enhancing productivity and customer satisfaction. - Scalability: Easily scale operations to accommodate varying workloads without the need for on-site hardware. Primary Value and Solutions Provided: Twilio Flex addresses the need for a flexible, scalable, and customizable contact center solution that integrates seamlessly with existing systems. By offering a platform that supports multiple communication channels and provides real-time data and AI-driven insights, Flex enables businesses to deliver personalized customer experiences, improve agent efficiency, and adapt quickly to changing requirements. This adaptability ensures that organizations can meet customer expectations and drive business growth effectively.

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Loader.io

12 reviews

Loader.io is a FREE load testing service that allows you to stress test your web-apps & apis with thousands of concurrent connections.

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Twilio Elastic SIP Trunking

10 reviews

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.

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Twilio Video

1 review

Embed quality video that deploys in minutes

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Twilio Reviews

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Profile Name
Star Rating
1237
480
91
26
99
Verified User
U
Software Engineer
Small-Business (50 or fewer emp.)
4.5/5

Twilio simplifies the integration of SMS and OTP functionalities into applications, particularly for developers using Node backends. The platform's comprehensive dashboard aids in monitoring message delivery and troubleshooting issues effectively.

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Summarized using AI
Dixit B.
DB
Dixit B.
Full Stack DeveloperSmall-Business (50 or fewer emp.)
11/03/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Twilio’s Reliable, Scalable APIs Make Communication Integrations Easy

What I like best about Twilio is its reliable communication infrastructure, flexibility, and wide range of features. The user interface is well-organized, and the dashboard makes it convenient to manage communication services and monitor activity. Its developer-friendly APIs, detailed documentation, and integration options make implementation and customization easier. In terms of performance, Twilio provides a dependable platform for handling communication workflows, including SMS and voice services. Its scalable infrastructure makes it suitable for businesses with growing communication requirements. The usage-based pricing model offers flexibility and allows businesses to manage costs according to their needs. It can also provide good ROI by reducing development effort and eliminating the need to build communication infrastructure from scratch. I also appreciate the documentation and learning resources available for onboarding and troubleshooting. They help developers understand the platform and get started with integrations. Another valuable aspect is its support for intelligent automation and AI-powered communication capabilities, which can help businesses streamline workflows and improve customer interactions. Overall, Twilio is a flexible and scalable communication platform that helps simplify integrations, improve customer engagement, and save development time.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
11/02/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

OTP, SMS, WhatsApp and calls from one API

We use Twilio in our app for pretty much all the communication stuff: OTP codes for phone verification and login, SMS notifications, WhatsApp messages and some voice calls. The best part is having all of it under one account and one API, so we didn't have to stitch together different providers for each channel. The docs are really good, with code samples for every language, so getting the first SMS or OTP working took very little time. Verify takes care of the OTP logic (code generation, expiry, retries) so we didn't have to build that ourselves. Delivery has been reliable and the logs in the console make it easy to see what happened to a specific message when a user says they didn't get it.

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HQ Location:
San Francisco, CA

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What is Twilio?

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Details

Year Founded
2008
Ownership
NYSE: TWLO
Website
www.twilio.com