Consulting Services for 3CX

Fidalia Networks is a Canadian managed service provider offering business internet, voice, disaster recovery, and cybersecurity solutions, with a strong emphasis on network-first architecture and operational resilience. Designed for businesses and public-sector organizations, Fidalia’s services support critical infrastructure, remote teams, and uninterrupted digital service delivery. Headquartered in Ontario, Fidalia owns and operates its own IP backbone and data centers, allowing for customized service delivery with direct control over uptime, routing, and support. Their customer base includes small businesses, multi-site enterprises, and government agencies with strict availability and compliance requirements. Core offerings include: Business Internet & Backup Connectivity: Dedicated fibre (DIA), GPON, DSL, LTE, bonded multi-link options, and dynamic or static IP backup internet designed for high-availability environments. Managed VoIP (3CX Phone System): Hosted on the Fidalia Voice Network with PSTN access, built-in security, and CRM integration options. Disaster Recovery as a Service (DRaaS): Seamless failover with Transparent LAN Service (TLS), immutable backups via Veeam, and minimal reconfiguration during recovery. Cybersecurity & Network Protection: Managed firewalls, intrusion detection, DDoS mitigation, and threat monitoring at the network edge. IT Support Services: Technical help desk, Microsoft 365 management, and endpoint security tailored for distributed teams. Fidalia’s competitive edge lies in its ISP-level infrastructure integrated directly into its managed services. This enables faster failover, consistent user experience during outages, and a simplified approach to IT operations—particularly where uptime and connectivity are mission-critical.

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Mixvoip is a European telecommunications provider delivering business communication services to companies of all sizes. Founded in Luxembourg, Mixvoip operates as a regulated telecom operator in several European countries and focuses on providing reliable voice, connectivity, and mobile services for professional use. The company serves small businesses, mid sized organisations, and large enterprises across multiple industries. At the core of Mixvoip’s offering is business telephony delivered through VoIP and cloud based technologies. Its Cloud PBX platform, Voxbi, allows organisations to manage fixed and mobile communications from a single system. Voxbi supports advanced call routing, IVR, call queues, voicemail, analytics, and user management, enabling businesses to structure their phone systems according to their operational needs. The platform supports desk phones, softphones, and mobile devices, making it suitable for office based, remote, and hybrid teams. In addition to Cloud PBX services, Mixvoip provides SIP trunks, geographic and mobile phone numbers, call rates, and interconnection services. These services are designed to integrate with both cloud based and on premise systems, giving customers flexibility in how they deploy and scale their communications. Fixed mobile convergence allows users to place and receive calls using their business number on mobile devices, helping companies unify fixed and mobile communications. Mixvoip also delivers mobile services, including business SIM cards for voice, data, and IoT use cases. These services are available across Europe and can be combined with fixed telephony and Cloud PBX features. This allows organisations to work with a single provider for fixed, mobile, and data connectivity. Security, compliance, and service reliability are central to Mixvoip’s operations. Infrastructure and data hosting are based in Europe, and services are designed to meet regulatory and data protection requirements. Anti fraud measures, access controls, and monitoring tools are built into the platforms to help protect customer environments. Mixvoip operates its own network and platforms and relies on in house technical teams for service delivery and support. Customers have access to local support teams who understand regional regulations, numbering plans, and interconnection requirements. This approach allows Mixvoip to assist with tasks such as number porting, system configuration, troubleshooting, and ongoing optimisation. Beyond telephony, Mixvoip offers connectivity solutions such as internet access, SD WAN, VPN, and network services, as well as security and assistance services for business customers. These offerings allow companies to build a complete communication and connectivity setup around a single provider. Mixvoip’s goal is to provide business customers with stable, flexible communication tools supported by local expertise, clear pricing, and services that adapt as organisations grow or change.

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