As the administrator of our 3CX system, I find the implementation and configuration process to be very straightforward and easy to follow. Setting it up does not take much time, allowing you to get started quickly. I appreciate the availability of a cloud option, which eliminates the need for on-premise hardware. Physical handsets are also unnecessary, thanks to the mobile client and desktop software. Their customer support is excellent, with knowledgeable staff who resolve issues promptly. We rely on 3CX for all our communication needs. Integrating it into our existing network is simple and can be completed in under an hour. Users often take advantage of 3CX for more than just calls, using it for chats and meetings as well. Review collected by and hosted on G2.com.
I am frustrated by how often support is withdrawn for third-party requirements such as handsets and SIP Trunk providers. If you happen to use a third-party option that is not officially supported, you won't get any assistance with configuration or troubleshooting issues. Review collected by and hosted on G2.com.
Hello Nigel! Thanks for your review. We're glad to hear 3CX has been easy to set up, integrates well with your network and supports your daily communication needs across calls, chat, and meetings.
Regarding third-party devices and providers, our support policy clearly states that we do not offer assistance for unsupported hardware or SIP trunks. This is because we maintain a verified list of supported devices and providers that we work closely with to ensure full compatibility and reliability. For unsupported setups, we recommend reaching out to a 3CX Partner from our global network, who may be able to assist further.
Appreciate you taking the time to share your experience!
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