Products

Zoho Analytics (previously, Zoho Reports) is a self-service BI and data analytics software that lets you create visually appealing data visualizations and insightful dashboards in minutes.

8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs.

Heretto is a cloud-based DITA authoring tool and component content management system (CCMS) that makes it easy for organizations to create, share, and reuse information.

Create in-app tutorials/walkthroughs, train users right within application.

Aspect Workforce is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

HelpDesk is a service desk software designed for collaboration. Your team uses a single app for your customer problem resolution.

Verint Engagement Orchestration provides a holistic method for integrating customer interactions across an entire organization to eliminate silos and accelerate ROI. You have many channels and need to deliver one experience. We make it simple for customers to start a conversation in one channel and then seamlessly switch to another one and continue from there. Even if a new agent picks up the interaction, the customer won’t have to repeat themselves. Agents have all the information they need a

SiteLink Web Edition provides a clear advantage over client/server applications. Cloud-based technology ensures connectivity, allowing your customers to do business with you 24/7 from computer or mobile device.

As the industry leader in providing digital gift cards on demand, Tango has four popular reward solutions: REWARD LINK—the fastest, easiest way to send a choice of digital gift cards instantly through email. With Reward Link, your recipients can choose from 100+ popular gift card brands. REWARDS GENIUS—Tango's free self-serve dashboard. With Rewards Genius, you can order, send, and track digital gift cards in one easy place. REWARDS AS A SERVICE (RAAS®) API—a robust digital gift card AP

Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating advanced AI capabilities, it streamlines case management, enhances agent productivity, and provides actionable insights to improve customer satisfaction and loyalty. Key Features and Functionality: - Omnichannel Engagement: Facilitates seamless interactions across various platforms, including chat, e

EdCast MyGuide is a developer and manufacturer of on screen training software.

Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce co

Acquire is a customer communication platform. It automates sales and support questions for instant responses. Co-browsing, video/voice calls, and customer profiles are all tools provided for easy sales support.

Stageset prevents you from loosing winnable deals, by structuring the sales process along a digital mutual action plan.

Value Viewpoint is an AI-powered platform designed to revolutionize value-based selling by enabling sales teams to create personalized, data-driven business cases and ROI reports swiftly. By automating the generation of executive-ready reports tailored to each prospect's specific challenges, Value Viewpoint enhances engagement and accelerates sales cycles. Key Features and Functionality: - Automated Business Case Creation: Utilizes AI to generate customized, one-page executive reports that add

Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering.

AI powered customer support over Email, Tickets, Chat, Social and Voice. Resolve over 80% queries in an automated manner, improve resolution times by over 90%, reduce costs by over 30%.

The AI operating system for self-storage. More NOI from every facility. AI and your team, as one. EaseOS brings every call, chat, text, and walk-in into one system. The AI resolves what it can, your on-site and remote teams handle the rest, and more interactions turn into revenue instead of slipping away. Voice AI Not a phone tree. A decision engine. It answers every call, understands what the caller actually needs, and acts on it, day or night, with no menus and no hold music. Ease Virtual Co

Alvaria CXP empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.

HelpDocs is a fully-featured knowledge base software designed to enable users to drive down support ticket volume and guide customers.