Robylon AI Reviews & Product Details

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide.

Seller

Robylon AI

Discussions

Robylon AI Community

Languages Supported

German, Greek, English, French, Hindi, Italian, Dutch, Polish, Portuguese, Russian, Spanish

Product Description

AI powered customer support over Email, Tickets, Chat, Social and Voice. Resolve over 80% queries in an automated manner, improve resolution times by over 90%, reduce costs by over 30%.

Overview by

Chirag Singhal

Pricing

Pricing provided by Robylon AI.

Starter

Free

250 Message credits Per Month

Pro

$39.00

2000 Message credits Per Month

View More Pricing Information

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Robylon AI Integrations

(9)

Integration information sourced from real user reviews.

Robylon AI Media

Dashboard to track KPIs like CSAT, AHT

Robylon AI Demo - Agent dashboard - Chat view

Single view omnichannel dashboard for agents

Robylon AI Demo - Agent dashboard - Tickets view

Single view omnichannel dashboard for agents

Robylon AI Demo - No-code builder -automations

Intuitive, easy to use no-code builder; designed specifically to be used by customer support team without consuming tech bandwidth

Robylon AI Demo - No-code builder -user intents

Intuitive, easy to use no-code builder; designed specifically to be used by customer support team without consuming tech bandwidth

Chatbot powered by AI to understand free flowing user conversations

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Charles P.

Founder

Small-Business (50 or fewer emp.)

8/23/2025

"Best AI voice agent to get your job done within minutes"

5/5

What do you like best about Robylon AI?

As a small business we have time as our most precious asset. We do not employ big selling forces or work with customer service center covering all 24 hours a day. We must be lean, productive and work above our weight. And that is where Robylon comes in. It is the AI voice agent which has enabled us to have critical outreach and follow-up work in minutes, instead of days. Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

We haven't faced any issues till now in the voice product, one of the best in market. Review collected by and hosted on G2.com.

What problems is Robylon AI solving and how is that benefiting you?

With Robylon, a prospective customer who had filled in a lead on our site would be able to wait hours, or until a business day, until a call was made. At this point, they have lost the interest they had at the start, or, worse, already communicated with a rival. This lag was depriving us of possibilities

How Robylon Fixes It: As soon as a lead appears in our CRM, this will signal to a webhook to trigger Robylon. The AI voice agent connects to their business profile within 60 seconds to deliver the first call with a perfect script to qualify them.

The Value: We have seen an increase in our lead engagement rate of more than 40%. We reach prospects when their attention is at its highest point, greatly enhancing the prospects of leading to a meeting. It has narrowed the interest and engagement gap entirely. Review collected by and hosted on G2.com.

Nikita N.

Co-Founder

Small-Business (50 or fewer emp.)

10/8/2024

"AI-led customer support service that actually works"

5/5

What do you like best about Robylon AI?

- Ease of integration: The software seamlessly integrates with our existing customer support software ZenDesk

- Holistic solution: Multi-channel support across email, chat and voice

- Ease of implementation: They have a dedicated internal team to support initial setup

- Outcome focused services: Human in the loop for situations of low AI confidence provides manual support for complex queries

- Favorable pricing mechanism: Charges levied only for the resolved queries

- Multi-lingual capability: Model supports multiple languages, English, French, German, any many more languages Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

While Robylon offers a generous free plan, it includes a few expected limitations, such as capped access to advanced analytics, limited ticket volume, and fewer automation capabilities. They might feel slightly restrictive for users wanting to explore the full platform right away. Review collected by and hosted on G2.com.

Pritha K.

Growth Manager

Small-Business (50 or fewer emp.)

9/9/2025

"Amazing product for ticket automation"

5/5

What do you like best about Robylon AI?

The most remarkable thing about Robylon AI is the smoothness of the ticket automation. It automatically solves over 60 percent of every incoming ticket, reducing the number of repetitive tasks of our support team. The pace is also impressive, average handling time has been decreased by more than 90, and the majority of the tickets can be solved within several seconds. Such automation has introduced an enormous increase in efficiency and has enabled our agents to spend their time on more complex and high-priority concerns. Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

There is nothing to be pin pointed as such. Review collected by and hosted on G2.com.

What problems is Robylon AI solving and how is that benefiting you?

We used to have an overload of almost 2,000 -2,500 tickets per month before using Robylon AI and this posed a lot of strain to our team. That backlog has been reduced to less than 300 tickets after implementation and our support workflow is now much more manageable. Not only that, the cost of our support has decreased almost by a third and the customer satisfaction rates have increased significantly. The problem of slow response speed and the overload of the tickets was solved with Robylon AI, making our customer support a fast, scalable, and cost-effective procedure. Review collected by and hosted on G2.com.

Shushant K.

Software Developer

Enterprise (> 1000 emp.)

9/8/2025

"From Tickets to Triumphs: How Robylon's Customer Support Automation is Reshaping Service"

5/5

What do you like best about Robylon AI?

We appreciate that Robylon AI helps in giving immediate and precise solutions to the most frequent customer problems. It is just like having a team of support agents at your disposal 24 hours. Since we deployed the platform, more than 90% of our Tier 1 support tickets, including Where is my order? have been automatically processed. to Find my serial number. The AI knows the technical specifics of our products and can direct the customers through the troubleshooting process with an approximate 100 percent accuracy rate. This has changed the game as far as our customer satisfaction scores are concerned. Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

There is not enough problems we faced to consider a dislike. Review collected by and hosted on G2.com.

What problems is Robylon AI solving and how is that benefiting you?

Robylon AI has radically changed the way we support by automating the high/volume, low/complexity queries that were paralyzing our support team. It has cut our average response time by several hours to a matter of seconds and it has enabled us to save about 30 percent of the work related labor expenses. Five full-time agents have been re-allocated to work solely on high touch and complex technical cases and customer issues and this has helped reduce our response time on such tickets by more than 50 percent. This does not only make our operations more efficient but also makes sure that those of our customers with serious problems receive the professional assistance that they require, sooner. Review collected by and hosted on G2.com.

Glen M.

Marketing Lead

Small-Business (50 or fewer emp.)

9/7/2025

"Revolutionizing Attendee Support with Robylon AI"

5/5

What do you like best about Robylon AI?

We like how Robylon AI can support attendees and in real-time. It is as though an addition of another player in a team who does not sleep. Since we have adopted the platform, it has been able to independently manage more than 90 percent of our pre-event and on-site attendee requests with a near-perfect accuracy rate. The conversational AI can interpret natural language, so the attendees can pose questions in their own language, be it through our own chat, email or a dedicated voice line. It also fits well with our event registration and scheduling software, retrieving precise, real time information. This quick, dependable service has been a tremendous success to us. Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

There isn't anything significant to tell as dislike in the product Review collected by and hosted on G2.com.

What problems is Robylon AI solving and how is that benefiting you?

Robylon AI has fundamentally changed our operation to automate such huge amount of repetitive task and free our human employees to do more meaningful activities. It has decreased our average response-time to several hours and we have managed to reduce our cost of labor on supporting related overheads by more than 40%. Two full time workers have been re-deployed to work on VIP relations and sponsor engagement, which has had a direct impact of increasing the sponsorship revenue. The logistics questions, in turn, are processed by the AI; therefore, our team can work on what they do best establishing relationships and making every part of the event perfect. Not only has this move increased the efficiency of our operations but it has also increased the level of guest satisfaction to a great extent. Review collected by and hosted on G2.com.

VENKATESHA A.

Customer Success Manager

Mid-Market (51-1000 emp.)

9/7/2025

"Best choice for customer support automation"

5/5

What do you like best about Robylon AI?

Efficiency and accuracy is the most striking feature about Robylon. Our support measurements have improved significantly since putting the platform into practice six months ago. About 85% of our Tier 1 inquiries are currently addressed by the AI agent with above 97% accuracy. This involves all the activities such as delivery of order tracking details, and product SKU confirmation. We also like that it has out-of-the-box conversational; it works well with our current CRM and ticketing system, and it was installed in less than two weeks, with minimal disturbance to our staff. This flexibility to accommodate a number of languages to our customers abroad has been a game-changer, and this will guarantee our clients a uniform experience, no matter where they are. Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

There is not a single thing which i can mention as least useful. Review collected by and hosted on G2.com.

What problems is Robylon AI solving and how is that benefiting you?

The operations of our customer service have been fundamentally changed by robylon AI to be more cost efficient and customer oriented. The greatest issue that it resolved was that it lowered our average ticket resolution time to less than 2 hours as compared to an average of 48 hours. This has been done by causing the vast majority of routine inquiries by human agents to be deflected. We have also managed to cut our operational expenses by about 30 percent, mostly due to re-assigning two full time support agents to strategic positions that aim at customer retention and proactive problem solving. Our human agents can now devote time to the more complex technical support problems and bring a more human touch to our key accounts by automating the less interesting parts of the challenge and greatly enhancing the overall customer satisfaction and loyalty. Review collected by and hosted on G2.com.

Matthew G.

Head of CX

Small-Business (50 or fewer emp.)

8/29/2025

"Robylon AI is a Game-Changer for Partnership Outreach!"

5/5

What do you like best about Robylon AI?

What is the most striking aspect about the Robylon AI is that its agentic AI Voice Assistant is sophisticated. The features are much greater than a mere robo-caller. The capability of the AI to have normal, flowing conversations was noteworthy. It might interpret circumstances, respond to subtle questions regarding our program, and persuasively explain our value proposal to its collaborators. We did not feel like we were working with a tool but, rather, we employed a reliable, high-efficiency outreach specialist who could work 24/7. The AI itself did all the early outreach, including initial contact to interest acquisition at an incredible precision and, in a very human-like manner. Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

The product is fine, nothing impacting to point out. Review collected by and hosted on G2.com.

What problems is Robylon AI solving and how is that benefiting you?

Scaling up our partnership and sponsorship activities is one of our largest challenges as any program. It is too time consuming and in many cases, the success rate of reaching out to hundreds of organizations is very low, doing it manually. It is a huge drain of resources that takes our attention to other important activities.

This was entirely solved by Robylan AI. It automated the overall top-of-the-funnel outreach process. Using their AI Voice Assistant, we have been able to reach out to a vast amount of potential partners in a matter of seconds compared to what would have taken us hours manually. The AI was also able to maneuver through preliminary dialogues, qualified leads, and schedule meetings. And this directly resulted in us being able to enlist five new partners to our program- a concrete and fantastic outcome which has made a tremendous positive influence. It transformed a labour-intensive, low-reward exercise into an effective and successful automated operation. Review collected by and hosted on G2.com.

Kartik N.

Event Manager

Small-Business (50 or fewer emp.)

8/28/2025

"AI Voice Assistant That Transformed Our Event Management"

5/5

What do you like best about Robylon AI?

Robylan AI offers an unprecedented combination of creativity and effectiveness into the sphere of event management. Their AI-based solutions make the process of the whole process smooth, including pre-event communication and in-situ implementation. Their AI Voice Assistant left quite an impression on me as it added a touch of modernity and an engaging touch and ensured our guests were informed and supported in a timely manner. The team was professional, responsive, and deeply committed to the success of our event. Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

Wonderful product, there ain't reason to dislike. Review collected by and hosted on G2.com.

What problems is Robylon AI solving and how is that benefiting you?

Robylon AI helped us solve two very important issues, namely, effective crowd control and effective contact with guests. Using its AI Voice Assistant, we were in effect capable of serving massive crowds with ease, guide attendees in real-time, and reduce manual work. The personalized invitations could be also distributed much easier and more effectively and that way guaranteed more engagement and attendance. Their technology saved our time as well as upgraded experience of the guests. Review collected by and hosted on G2.com.

Pranjal B.

Management Trainee

Small-Business (50 or fewer emp.)

8/17/2025

"The Intersection of Supply Chain Movement and Automated Customer Service"

5/5

What do you like best about Robylon AI?

Voice assistant was beneficial mainly in the fact that it is available 24/7, which allows customers to check the status of their shipments or book new ones at any moment they need it without any delays. Time and distance are significantly reduced in this facility and the response to standard questions is assured to be delivered in a highly sought-after fast-paced environment where timely responses to information are critical. Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

Nothing to dislike in robylon's voice assistant Review collected by and hosted on G2.com.

What problems is Robylon AI solving and how is that benefiting you?

Swifter and less expensive business functions: Since Robylon AI streamlines a significant percentage of accessories inquiries, It significantly reduces the need to hire and maintain large human agent workforces. This will allow me to offer 24/7 customer support at a low overhead cost, hence offer substantial cost saving and faster responses to my customers.

Extremely precise and human-with-human interaction: The platform has set out with a focus to ensure 99 percent accuracy since its inception, and constant human supervision and auto-correcting AI ensures users can be assured of reliability and true assistance. This instills confidence in the customers and minimizes the isolation human action caused by the AI mistakes. Review collected by and hosted on G2.com.

Abhishek A.

Marketing Associate

Small-Business (50 or fewer emp.)

8/21/2025

"Robylon AI in Action: Revolutionizing Our Ticketing Workflow"

5/5

What do you like best about Robylon AI?

Things I like about Robylon AI the most is its feature to automate repetitive tasks associated with ticket handling that might have been performed on a manually-operated basis, yet without any accuracy decreases whatsoever. Its integration with the existing systems is smooth and the response time is reduced drastically and also it clears our team to spend time on more technical issues. No-code implementation as well as user adjustable workflows was also a massive selling point and allowed the enterprise to deploy and scale across different departments. Review collected by and hosted on G2.com.

What do you dislike about Robylon AI?

Nothing impactful to mention, the team has been supportive in providing assistance for any minor issues. Review collected by and hosted on G2.com.

What problems is Robylon AI solving and how is that benefiting you?

Robylon AI is addressing one of our biggest burdens i.e., manual handling and triaging of support tickets. After implementation, our group saved a lot of time in the classification, redirection, and reply to frequent questions. Robylon AI does this with high precision, and the result is that our response time is reduced and efficiency is improved. This has resulted in our support team being able to divert more time to more difficult, and hence more value-added tasks, and has resulted in a faster and more consistent service to our customers. It has revolutionized productivity and customer satisfaction. Review collected by and hosted on G2.com.