Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
HelpDesk is a service desk software designed for collaboration. Your team uses a single app for your customer problem resolution.
ChatBot is a bot framework for AI chat bot, designed to allow users to create a chatbot for any web service: LiveChat, Facebook Messenger, Slack, Kik, etc.
Text is an AI-powered customer service platform that combines live chat, helpdesk ticketing, automation, and AI chatbots in a single cloud-based workspace. It enables teams to manage all customer conversations — across web chat, email, Messenger, WhatsApp, and ecommerce platforms like Shopify — from one unified inbox with complete interaction history. The platform’s context-aware AI engine automates routine inquiries, suggests replies, prioritizes tickets, and triggers workflows based on custom rules. Agents can track live visitors, start targeted engagement, and hand off chats between AI and human support without losing context. Ticketing tools support SLA tracking, auto-routing, and tagging, while automation features include chatbot building, workflow creation, and campaign follow-ups. Text also includes performance dashboards to monitor AI accuracy, agent activity, and customer satisfaction, helping teams reduce repetitive work, resolve issues faster, and maintain consistent service across channels.
KnowledgeBase helps you to manage your knowledge base, provide customer self-service and shift your support into a higher gear. KnowledgeBase is designed to help you organize, add and edit information and share it with both your team and your customers. With all the answers to hand, your agents can deliver solutions even faster. An external help center empowers customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. They can use the rich text editor to create more informative explanations packed with images, GIFs and videos. For analytics, you can check Insights and connect KnowledgeBase with Google Analytics to dive deeper. With the LiveChat integration, your support team gets resources right inside the chat window, so they can provide detailed explanations in less than no time. Pick your brand colors, logo, favicon and boost the experience of your customers. The set-up takes just a few clicks.
OpenWidget is a free website widget plugin allowing you to boost your customer engagement and build consistent customer journeys with the use of essential tools available for you out of the box: - Contact Card, giving your customers the option to leave you a message that will be sent straight to your email; - FAQ module, providing them with instant answers to all of the common questions; - Product Cards displaying all of your latest deals or hot drops. All of the above features are available for free, and with the AI-enhanced product onboarding and configuration, you can save both the time and effort that you would normally spend on configuring ecommerce software. The time that you can then use to focus on improving your customer service and closing more sales.
The clean agent workspace and visitor context panel enhance efficiency by providing immediate access to user interactions and navigation paths. AI-assisted reply suggestions and chat summaries have notably reduced the time spent on lengthy conversations during busy periods.
View Full ReviewLiveChat excels in managing customer conversations in real time with its clean interface and ability to track multiple chats efficiently. The platform's automation and AI features enhance workflow by addressing repetitive queries effectively.
View Full ReviewText (www.text.com) is an AI customer service software company that provides a AI platform to facilitate instant communication between businesses and their customers. Text offers customer service tools that turn customer conversations into sales opportunities and additional revenue. Text offers a suite of software products delivered through a software-as-a-service (SaaS) model: - Text – an AI-powered customer communication platform that enables businesses to manage customer conversations, support tickets, automation, and multichannel interactions in a unified workspace combining human agents and automated assistants. - LiveChat – a live chat platform that allows businesses to communicate with website visitors in real time. It includes features such as chat routing, analytics, integrations with CRM and e-commerce platforms, and tools supporting customer service and sales. - ChatBot – a platform for building and managing conversational AI chatbots that automate customer interactions, including support requests, lead generation, and answering frequently asked questions. - HelpDesk – a ticketing system that helps teams manage and organize customer support requests from email and other communication channels. - KnowledgeBase – a knowledge management platform that allows companies to create help centers and self-service support resources for customers and internal teams. - OpenWidget – a website widget that integrates multiple communication channels such as live chat, chatbots, messaging apps, and contact forms into a single interface for website visitors. Together, these products help businesses manage the entire customer communication workflow, from acquiring new customers to providing ongoing support.