We have been able to handle more customer queries without hiring additional resources.
Most of the common queries are handled by the Acquire’s AI-driven bot which helps our Agents to focus on more complex customer issues.
With customer profile we know which customer is looking for what and this is one reason we drive better engagement.
We have been able to track the waiting time, response time, and resolution time, which helps us to measure our customer service.
Therefore, I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels.
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