It's been two months since this profile received a new review

Acquire Reviews & Product Details

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactions, and enabling the ability to architect faster and more efficient processes — people, not channels, are put at the heart of customer service interactions. Our flexible and scalable software suite offers features including live chat, video and audio calling, AI chatbots, centralized interaction management, and secure cobrowsing equipping teams to solve sales, service, and support issues easily, in real-time, and on any device. Continuously engage customers while minimizing resolution time and redundancy, and rise to the next wave of customer experience.

Seller

Acquire

Discussions

Acquire Community

Overview by

Hana Pham

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

8 months

View More Pricing Information

Top-Rated Alternatives

Zendesk for Customer Service

4.3/5

(6,358)

View All Alternatives

Acquire Media

Acquire Cobrowse enables two-way browser-based interaction, with no downloads required for customers. Point, click, and annotate your customer’s screen with their permission, anywhere on your website or mobile apps.

Connect with website visitors, qualify leads, and support customers in real time using all-in-one live chat software.

Use chatbots to handle routine work and FAQs so your team can focus on strategic tasks.

Create a visually engaging, modern customer experience with Acquire Video Chat. No third-party downloads required. Enable visitors and customers to connect with your team in just one click from a live chat conversation. Acquire’s video chat software is mobile-friendly, too.

Your shared inbox is at the center of a full-blown customer engagement solution. Unify support and sales channels and never lose track of valuable customer communications.

Acquire Reviews (43)

G2 reviews are authentic and verified.

Here's how.

Francis R.

End User Support Specialist

Mid-Market (51-1000 emp.)

12/8/2023

"Acquire Your New Chat Specialised"

5/5

What do you like best about Acquire?

Transfer the data in chat, makes convenient to use also good API support. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

So far couldn't get any reason for dislike, need to use much more to analyse this. Review collected by and hosted on G2.com.

Brian Y.

Small-Business (50 or fewer emp.)

4/3/2023

"Simple to integrate and use, with one important flaw"

3/5

What do you like best about Acquire?

Simply interface. Easy integration process with our existing software. Easy to manage multiple chats at a time. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

The notifications for the desktop version work sporadically. The mobile app does not have notifications at all. This has caused me to miss chats that have come in. This flaw must be addressed, and we have reached out to customer support multiple times with no answers provided. Review collected by and hosted on G2.com.

prabin s.

CX lead

Mid-Market (51-1000 emp.)

8/16/2022

"Simple way to connect to your customers"

5/5

What do you like best about Acquire?

Everything a small businesses needs to connect via the website and enhance customer experice. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Updating standard messages is hard. Reporting could be automated to share monthly insights, unreliable address field in the profile section and Connet Microsoft CRM. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/11/2022

"v.1 is buggy with dropped notifications"

3/5

What do you like best about Acquire?

Workflows are not to difficult to set up Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Lack of sound notifications for our support team led to missed live chats Review collected by and hosted on G2.com.

Julian David M.

Owner

Small-Business (50 or fewer emp.)

7/17/2021

"Great product and phenomenal support"

4/5

What do you like best about Acquire?

Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them.

Acquire team helped us set the app up in record time and when we faced a problem the CTO itself was with a meeting with us trying to pinpoint the problem.

The level of personalization was also a great plus. Since our client was based in a Spanish-speaking country, we needed a global solution that provided a Spanish interface to our visitors. Acquire allowed us to modify even specific parts of the interface translation to match our client's needs. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

The price might be a bit high if you only need certain parts of the product. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

Take a closer look at the features. If you can replace your live chat and live video support needs with Acquire alone, that would be a great deal for you. Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Customer acquisition with video calls was a need for our project. The product Acquire provided was a great addition to the solution we were developing.

We also wanted to provide our visitors with the possibility to chat instead of a video call or even allow only a voice call in case they didn't want to share their webcam. The Acquire app was easily adjustable in that regard. Review collected by and hosted on G2.com.

Mohammad N.

Information Technology Officer

Mid-Market (51-1000 emp.)

12/14/2021

"Helpful marketing Platform"

5/5

What do you like best about Acquire?

The platform is is professional made and i found them professional in marketing relationship tools, all features are made professionally to so customers can intrect easily Review collected by and hosted on G2.com.

What do you dislike about Acquire?

I found almost everything helpful using this platform, however there are more rooms to make the part of software open for other developers to get involved and integrate their apps with it as API. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

I personally consider the platform for all those who are seeking a software which can provode them access to their marketing insights Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Business branding, business startups and other technical business management topics and as well getting more customers involved, because we can track qll the customers Review collected by and hosted on G2.com.

Roy F.

Information Technology Help Desk/NOC Engineer

Small-Business (50 or fewer emp.)

10/27/2021

"Smooth Chat experience"

4.5/5

What do you like best about Acquire?

I like the fact that the feature is smooth looking and I can also import images and necessary graphics to communicate better with my customer Review collected by and hosted on G2.com.

What do you dislike about Acquire?

I am not sure because I have what I need to chat about. maybe better a system to set up responses. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

Just try it and be satisfied. It is easy to use and has a lot of chat essential features Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Being able to communicate smoothly with customers that visit our site. Also, provide support to our existing customers. Adding great value to our product Review collected by and hosted on G2.com.

Asharam S.

Propriter

Small-Business (50 or fewer emp.)

7/15/2021

"Co-browsing played a vital role to our sucess during pandemic."

5/5

What do you like best about Acquire?

The second wave impacted our business, and due to this our team felt a little bit down; even they're willing to support our end customers. We internally decided to try cobrowse to enhance CX, and luckily Acquire have this excellent solution which seamlessly fit our requirement. Plus, Acquire support goes above & beyond. I see constant innovation & addons in the system, miles to go with Acquire. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

Aah, I don't see any cons in the product, but I can share my views; becoming transparent on pricing on its page will help more with lead conversion. I firstly hesitated to submit details to get connected with your team. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

7/22/2021

"All In One Platform for eCommerce Communication"

4.5/5

What do you like best about Acquire?

There is a lot of everything in Acquire when it comes to communicating with customers in real time. We really like how Acquire centralizes the main ways our guests like to communicate with us online: chat, email, VOIP and text. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

It's a new product, so it's not without bugs or issues. The good news is the Acquire team is pretty quick to fix any bugs that we find. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

Try Acquire first, we spent a lot of time looking for an all in one solution, and could have saved a lot of time by trying Acquire before alternatives. Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

Centralizing communication into one platform allows our agents to respond quicker and be more efficient, as they are not having to bounce around multiple produts. Review collected by and hosted on G2.com.

Caleb S.

Relationship Manager

Small-Business (50 or fewer emp.)

3/3/2021

"Has been a useful tool for our team, but is somewhat buggy."

3/5

What do you like best about Acquire?

The chatbox supports many file types making it easy for us to get additional detail and help our users more effectively. Being able to snip an image from my screen and then immediately copy/paste into the chatbox is great. While not all businesses will need this functionality, it is a big part of the value-add for our team. Also, the analytics screen is useful to quickly see load distribution among team members. Review collected by and hosted on G2.com.

What do you dislike about Acquire?

There are lots of little bugs that crop up. Sometimes messages will display on either the browser app or web-based version of acquire but do not appear on the other. Sometimes I will hear a message come in and not be able to see them until I restart Acquire. The system is also rather slow when navigating between different screens. Review collected by and hosted on G2.com.

Recommendations to others considering Acquire:

While I can't comment on the automated chatbot features, the live chat option has been very useful to us. I feel a large strength of acquire is it's ability to be flexible around their supported file types. You can drop in images, spreadsheets, pdfs, etc which makes it very easy to get to the root of a client's question. If that is something your business needs then Acquire should be considered. Review collected by and hosted on G2.com.

What problems is Acquire solving and how is that benefiting you?

We use Acquire to provide live customer support to our users. We also use Acquire to display automated pop-up messages when our staff is unavailable for holidays. We do not use the more automated chatbot features. Review collected by and hosted on G2.com.