Acquire Reviews & Product Details


What is Acquire?

Streamline customer conversations for sales, support and onboarding. Acquire is a scalable suite of tools equipping your agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. Get started with our 14 day free trial or request a demo!

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Sion Lawrence

Website
acquire.io
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Vendor
Acquire
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
48
Twitter
@acquire_io
Twitter Followers
1,477
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Acquire Reviews

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1-14 of 14 total Acquire reviews

Acquire Reviews

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1-14 of 14 total Acquire reviews
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Operations Manager
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Efficient tool for both sales and customer service"

What do you like best?

I have tried at least five chat providers and can honestly say that Acquire is the best for our needs. It works effortlessly, has all the functionalities that we need and works seamlessly with Google Dialogflow. The Acquire customer service team is fast and willing to adjust their services to our needs.

What do you dislike?

I don't really dislike anything about Acquire. I guess the only downside is that the Acquire management and development team is located in the US whereas our office is in Europe which makes training/getting answers to more complex questions a bit more complicated. This has never caused any problems for us though.

Recommendations to others considering the product:

If you need a service where you use the chatbot functionality to collect leads outside of office hours and are looking for a something reliable, effortless and easy to implement, Acquire is for you.

What problems are you solving with the product? What benefits have you realized?

Acquire enables us to collect a huge amount of leads that we would otherwise miss out on and the platform has increased our revenue and made purchasing easier for our customers. Acquire enables us to answer our customers in real time and prompt them in conversation with handy pop up 'triggers' for each sales page.

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Writer
Computer Software
Small-Business
(2-10 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Highly scalable customer service and communication software"

What do you like best?

The software did not just aid us in offering exceptional customer service across multiple communication platforms, but it also enabled us to resolve complex customer queries through co-browsing and video chats resulting in first contact resolution.

We have been able to reduce customer complaint resolution time by almost 70%. Acquire has also been phenomenal in boosting Sales - whenever we have customer hovering over a particular product for long, Acquire quickly send us notification which helps our Agents to convert such customers at ease.

What do you dislike?

Sometimes we face some small bugs, however, the Acquire team is always ready to offer support as per the SLA.

Recommendations to others considering the product:

I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels.

What problems are you solving with the product? What benefits have you realized?

We have been able to handle more customer queries without hiring additional resources.

Most of the common queries are handled by the Acquire’s AI-driven bot which helps our Agents to focus on more complex customer issues.

With customer profile we know which customer is looking for what and this is one reason we drive better engagement.

We have been able to track the waiting time, response time, and resolution time, which helps us to measure our customer service.

Therefore, I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels.

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Small-Business
(11-50 employees)
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"Simple, Functional, and Lots of Potentials"

What do you like best?

There is a lot to love about this product. The user interface on the call center-side is simply easy and intuitive to use. Everything is drawn on an easy simple clicks of a button. Key features such as its dashboard to see who's visiting, how long was the client waiting, and minute details of the client was laid out perfectly on a single glance. During the chat, the experience is also great, with video and voice capability, file attachment, co-browsing (which is really great esp for supporting clients on web based issues), and screen-sharing, which are all done through the browser without installing any plugins. The app just simply works after logging in. Post-chat, especially for team leads or executives, the reports and summary details are really very handy. Chat history provides the necessary audit requirements as well as tags for those calls/chats that you want to look and investigate further. Their recent addition of a chatbot makes it more compelling to use their full solution as an omnichannel strategy, with their facebook and other social platform integration.

On the development side, it's also really simple to add their widget. Few lines of codes and the website already has chat capabilities. Facebook integration is also a matter of configuration, together with all other switches that can be turned on/off based on business need.

What do you dislike?

Companies need to treat this company as a partner, not a vendor. It is not yet at the level and maturity like the IBM's or the Google's of the world. Given that Acquire is a startup company, there are still a few quirks that one would need constant check with their management team. Constant communication is necessary to explain your requirements. There may be at times where the company may commit onto something but during implementation details may not be what as expected. But then, the Acquire team are very receptive once they see the disconnect and remediate on the changes. Perhaps more effective customer success managers and technical consultants (apart from their CEO) who would aid in the implementation and making the most out of the product may be needed in the field.

Apart from the people concern, the product also has a lot of potentials that are not yet built. Things such as integration to whatsapp or perhaps integration with your call center phones may be needed to realize a full end-to-end omnichannel experience.

Recommendations to others considering the product:

Consider cost, time-to-market, user experience, and completeness of solution in a wholistic view.

What problems are you solving with the product? What benefits have you realized?

Business is currently using Acquire for servicing client. There are immediate business savings to adding a chat capability, especially when hooked to a chatbot which provides round-the-clock service and support for basic questions.

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Managing Director
Computer Games
Mid-Market
(51-200 employees)
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""Great item to help our customers in a flash""

What do you like best?

Convenience, particularly from the outlook of a client. Zero download/establishment bother required. Too simple to explore and the item UI has been reliably getting better.The best thing about Acquire's visit arrangement is the effortlessness at which it very well may be coordinated into any site. Notwithstanding this effortlessness, Acquire's framework utilizes creative answers for enable their customers to emerge among the challenge.

What do you dislike?

Of course of any startup, bunches of changes and updates being made a seemingly endless amount of time after month. Every single extraordinary thing, simply wish there was more correspondences and promptly accessible resources.The apparatus could utilize some more customization devices to tailor it more to our necessities.

Recommendations to others considering the product:

It is really a nice product to use i will recommend it .

What problems are you solving with the product? What benefits have you realized?

The objective was to have an additional channel for our clients to connect with us. Because of the casual nature we can help our client quick in their adventure to locate the most ideal items for their needs.Being ready to help clients momentarily.

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Shareholder
Internet
Small-Business
(11-50 employees)
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"Great On-boarding Process and Customer Support"

What do you like best?

We recently switched from another live support provider (Zendesk Chat) and the onboarding process (Thanks to Laduram and the team) was amazing during our trial. Customer support for advanced users is critical, and we were able to get the support needed through the whole process.

What do you dislike?

It's very very minor but I think there can be couple alternatives added to chat notification sounds. My team asked if there were alternatives.

Recommendations to others considering the product:

If you have a fairly large support team and need ease of use + have Chatbot scenarios, Acquire is the way to go after a lot of research.

What problems are you solving with the product? What benefits have you realized?

Live Chat + Chatbot functionality. We switched to Acquire because of their one click integration of Google DialogFlow and support for multi-department scenarios. (Some of the other companies didn't offer both or were limited to social platforms such as FB messenger chatbots only). Our previous provider also didn't offer dialogflow support.

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Director of eCommerce & Digital Strategy
Wholesale
Mid-Market
(201-500 employees)
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"Be a Fruit Loop in a bowl full of Cheerios"

What do you like best?

The best thing about Acquire's chat solution is the simplicity at which it can be integrated into any website. In addition to this simplicity, Acquire's system uses innovative solutions to allow their clients to stand out among the competition.

What do you dislike?

We occasionally run into small bugs that require resolution. The Acquire team is always responsive and willing to do what it takes to make things right.

What problems are you solving with the product? What benefits have you realized?

As our business strives to promote self-service by offering better online tools, sometimes relationships can suffer as a result of these new-found efficiencies. We wanted to offer our customers a quick and efficient way to contact us without requiring them to pick up a phone or send an email. Additionally, the video chat solution is great for face-to-face, and the co-browsing tool helps us diagnose issues faster than ever.

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I
Small-Business
(2-10 employees)
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"Great product would recommended"

What do you like best?

We trialed mainly for the co-browse functionality. Simple enough to setup and is significantly a better option for us than screen sharing. Meets all security compliance considerations such as the customer field masking which is particularly important to us being based in the EU.

What do you dislike?

Feel like some of the product features and settings could be better signposted. Some features we just don’t need such as the chatbot.

Recommendations to others considering the product:

If you want a live chat + co-browse solution this is a no-brainer.

What problems are you solving with the product? What benefits have you realized?

We have a small use case to speed up troubleshooting with our in-house teams, being able to navigate and solve issues in real time just speeds things up vs tickets. Will be recommending it to clients who have a more customer focused support base who it’s probably more scalable for.

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Gerente de Data Warehousing
Enterprise
(1001-5000 employees)
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"Great Experience"

What do you like best?

The solution is very simple and effective.

We started using Acquire when it was called Tagove and since then we received more than we expected.

They enhance the product periodically and with great features.

The dashboard is very usefull and our internal customers are very happy with it

The Customer Service is also great.

What do you dislike?

We don't have any dislikes about the solution

What problems are you solving with the product? What benefits have you realized?

We integrated Acquire into our sales process just adding a few lines of Javascript into our CMS

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AC
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Great way to engage visitors"

What do you like best?

I really like the different things I can do with the triggers such as hiding the widget when no agent is online.

What do you dislike?

Had some problems with multilanguage setup but their team was really fast to help out.

What problems are you solving with the product? What benefits have you realized?

Visitors like being able to immediately get in touch with us. Slack integration allows all team members to see the messages.

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A
Mid-Market
(201-500 employees)
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"Good product to help our clients instantly"

What do you like best?

No-nonsense tool. Easy to reach out to our customers and help them out while shopping on our website.

Possibility to take over the visitor's screen. This is really a very easy way to help our customers.

Good customer support.

What do you dislike?

The tool could use some more customization tools to tailor it more to our needs.

What problems are you solving with the product? What benefits have you realized?

The goal was to have an extra channel for our customers to reach out to us. Thanks to the informal nature we can help our customer very fast in their journey to find the best possible products for their needs.

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Founder
Information Technology and Services
Small-Business
(11-50 employees)
Validated Reviewer
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"It has been pleasant experience using Acquire.io since a year now."

What do you like best?

I like the in-browser screen sharing and audio, video calling feature.

What do you dislike?

It doesn't have a mobile application right now

Recommendations to others considering the product:

Acquire solved problem of direct communication with your customers effectively

What problems are you solving with the product? What benefits have you realized?

We have more than 100+ Sellers whom we have educated how to use our Seller Inventory Management System: Alagrand.com/Seller using this product.

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I
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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" Innovative new product "

What do you like best?

I love the co-browsing option because our agents will be able to see what's exactly on the customer's screen

What do you dislike?

The screen share option seems unnecessary because a software has to be downloaded only to view the page. One might as well co-browse

What problems are you solving with the product? What benefits have you realized?

New customer retention and efficiency of solutions

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E
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Awesome Product.. Easy to Integrate and Use"

What do you like best?

Awesome Product.. Easy to Integrate and Use

What do you dislike?

Nothing so far.. we are still integrating and customisng the solution to fit our needes

Recommendations to others considering the product:

It is a very good chat soution that is easy to use/integrate and the team is awesome..

What problems are you solving with the product? What benefits have you realized?

Easy of learning and use

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U
Validated Reviewer
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"Finally a solution that doesn't make users jump through a million hoops to share screens"

What do you like best?

Ease of use, especially from the standpoint of a customer. Zero download / installation hassle required. Super easy to navigate and the product UI has been consistently getting better.

What do you dislike?

As expected of any startup, lots of changes and updates being made month after month. All great things, just wish there was a bit more communications and readily available resources.

What problems are you solving with the product? What benefits have you realized?

Being able to support customers instantaneously.

Acquire Features

  • Pop-up Chat
  • Notifications
  • In-App Messaging
  • Customization
  • Conversation Archiving
  • Lead Development

Acquire User Ratings

9.4
Ease of Use
Average: 8.9*
9.5
Quality of Support
Average: 8.6*
9.5
Ease of Setup
Average: 8.7*
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Acquire Categories on G2