Heretto Reviews & Product Details

Heretto is the ultimate content operations platform for customer-driven companies. Our cutting-edge CCMS, Deploy API, and Portal toolset empowers users to independently resolve product issues, streamlining support and elevating customer experiences. Effortlessly create, distribute, and personalize documentation for exceptional content experiences across all touchpoints all on one cloud-based platform. From the blank page to fully personalized help sites, Heretto's intuitive interface ensures swift content deployment and seamless collaboration for enterprise organizations. Stay ahead in the digital landscape and deliver content that delights modern customers with Heretto's unrivaled capabilities.

Seller

Heretto

Discussions

Heretto Community

Languages Supported

English

Overview by

Ren Taylor

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Heretto Media

Heretto Demo - Heretto CCMS Content Editor

Heretto's GoogleDocs-like editing interface allows users to collaboratively author content in real-time. No check-in/check-out.

Heretto Demo - Heretto Deploy Portal Help Site

Heretto's own help site is powered by Heretto CCMS on a custom Deploy Portal.

Heretto Demo - Drag and Drop Topics for Easy Content Reuse

Users can easily drag and drop topics into their document with one click, making content reuse a snap.

Heretto Demo - Translation Management Made Easy

Heretto's translation memory not only saves you from translating the same content-- which can get very costly-- you can also edit translated content right in Heretto.

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Verified User in Computer Software

Enterprise (> 1000 emp.)

3/24/2026

"Keep looking at other CCMS"

0/5

What do you like best about Heretto?

Easy to publish and create localization snapshots Review collected by and hosted on G2.com.

What do you dislike about Heretto?

The Editor is the worst! I mainly create and edit content in oxygen editor because it's so bad.

The migration from our former (way better) CCMS to this piece of garbage was painful. Lots of screwups. Lots of manual updates of xrefs by writers.

The communication is poor.

They're in their own universe. They do server maintenance during work hours and then never get back to us when the maintenance is complete. Review collected by and hosted on G2.com.

Moshe A.

Technical Writer

Mid-Market (51-1000 emp.)

2/13/2022

"A fast CCMS with real-time collaboration and easy version management"

4.5/5

What do you like best about Heretto?

We migrated our entire DITA repository to Heretto with near-zero friction, so onboarding was very smooth. Heretto integrates with our company's SSO, so we don't have to create accounts for each reviewer manually, and all our stakeholders can review documentation. The Oxygen integration is also good. A huge plus is that we can collaborate in real-time, making it easy for multiple authors to work on the same content. Heretto's versioning and release management capabilities have helped us create an efficient document release workflow. Customer support is highly responsive, and we have a dedicated customer success team that we meet with regularly to discuss our needs and work out approaches to our business cases. Content reuse is easy, publishing is even easier. I use the tool on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

The UI has some contexual issues still remain, such as with starred items. Bulk publishing of several documents (maps) at one time is not yet available. The editor and map tree don't show full profiling. And the editing experience is not as bug free as it should be. Review collected by and hosted on G2.com.

Recommendations to others considering Heretto:

You should take time to understand the principles of component content management. Heretto has a lot of information and tutorials on its website. Take advantage of these resources. You get more out of Heretto if you know DITA, but the platform is user-friendly even for writers with no DITA experience. Review collected by and hosted on G2.com.

What problems is Heretto solving and how is that benefiting you?

We're creating scalable documentation and review workflows with Heretto. Our product managers vastly prefer reviewing documentation in Heretto to reviewing PDFs. In Heretto they can easily leave comments and suggestions, also saving us writers time. Another issue we had was backporting corrections to previous versions of the documentation. Using Heretto's release and branching features, we can easily track and merge changes to multiple releases. Also, we use Heretto's metadata and filtering to track our documentation tasks per feature, allowing us to document features when we have the information and then push them to production when the feature is released. Review collected by and hosted on G2.com.

Kaitlyn S.

Technical Writer

Mid-Market (51-1000 emp.)

8/1/2023

"More efficient, effective, and manageable content -- made easy with Heretto!"

5/5

What do you like best about Heretto?

As a content writer, it's easy to create and manage my topics in Heretto. But you don't have to be an expert to create content. Heretto empowers others to jump in and add their subject matter expertise, with the safety net of a review process that I can control. Plus, multiple people can edit the same topic at once, which makes for great collaboration in a remote workplace. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

The content I write can be very complex, with the need for personalization and filtering for different audiences. While Heretto has features to accommodate these things, the setup is not the easiest. However, their Support team is amazing and always willing to help us figure things out! Review collected by and hosted on G2.com.

What problems is Heretto solving and how is that benefiting you?

Ten years ago, I wrote product documentation -- this field does this, that button does that. But my team realized that wasn't what our users wanted or needed. So we started writing how-to topics that addressed those needs. However, we were still in an unstructured environment with limited control over our content. When we moved to Heretto, we gained full control and a better understanding of our content as a whole. We added metadata and keywords that made our content easier to find. We were able to display our content in the right place at the right time. Rather than writing one-off topics that sat in a black hole, we finally saw the big picture of content strategy. Heretto made that happen for us. And we have feedback and metrics that show this change made a positive impact on our customers. Review collected by and hosted on G2.com.

Barbara G.

Content Lead, Information Design & Development

Mid-Market (51-1000 emp.)

2/12/2021

"Jorsek's EasyDITA CCMS helped our team meet business goals related to personalization and more!"

5/5

What do you like best about Heretto?

The most valuable part of our experience with Heretto is the people who work there. They listen and care about how we hope to improve the lives of employees and our customers.

We have some unique, complex challenges. At every step, Heretto has assisted us in not just using their software tools, but helping us make the best decisions for achieving our goals.

Examples

- Prior to adopting Heretto CCMS and the integrated Dynamic Portal, our content teams relied on a complex process of authoring in an XML Editor, branching to GIthub, transforming and publishing using a home-grown Docker solution, and then holding our breath that content posted correctly to one of our many S3 front ends. If you find yourself in a similar situation, Heretto's CCMS and Deploy API or Portal can improve the lives of your employees!

- In 2022, we conducted user research to understand some of the barriers for our customers as they used our products on a daily basis. While we learned many things, we came to understand that the brand and layout of our self-service content confused customers. This was understandable since our company develops multiple, branded software solutions. Heretto's designers and developers partnered with our design team to deliver a thoughtful, white-labeled dynamic portal that organizes our products by solutions, removing the barrier of "disjointed branding" and making it easier for customers to discover new solutions to their problems, or find answers to their questions. We will continue to improve this environment for customers, and we're piloting the use the Heretto Deploy API to deliver the right information to the user interface as well.

- We plan to begin personalizing content for faith-based traditions in the near future. We are putting the building blocks in place and we know that, with Heretto, we can deliver the right language to our partners, helping them quickly implement ministry or service solutions based for their form of polity or non-profit status. Matching the language to their set of values will also help them quickly realize the value of certain solutions to their ministries and organizations. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

Our team would love flexible reporting. For example, I'd like to be able to build a query and customize a report for our business needs.

We'd also welcome built-in analytics representing the interests of content valuation, such as user feedback loops, the paths taken through content, search metrics, etc. Review collected by and hosted on G2.com.

Recommendations to others considering Heretto:

Before purchasing any software, take some time to get your house in order. Document your content strategy. If you don't have one, outline an ideal strategy. Document business goals. The last thing anyone wants is to purchase a tool that hinders your goals and vision. Then, review several tools.

easyDITA has become an essential part of our business processes. We've realized significant content reuse and become much more efficient. We have not arrived but we're confident that easyDITA and the people at Jorsek can help us achieve our goals. We also look forward to new features that Jorsek has planned. Give it a try. Review collected by and hosted on G2.com.

What problems is Heretto solving and how is that benefiting you?

-Personalization is the big one. We write for a highly complex suite of products and solutions personalized for various faith-based organizations.

-Improve the search experience for customers and employees

-Streamline and govern processes.

-Standardize content/semantics.

-Single source of truth for content and the ability to publish in-product. Review collected by and hosted on G2.com.

Leture Y.

Mid-Market (51-1000 emp.)

3/2/2023

"Very nice and powerful tool"

4.5/5

What do you like best about Heretto?

- Excellent support from the help support Team

- Excellent listening from Customer Success manager that make lot of requests possible. with the wish to adapt or correct the tool(s) to customer needs

- The use of the CSS make the design of the content really tweakable for the pages design and arrangment

- The Dita architecture and the translation tool make the job easier.. the re-use of the content

- The variety of output format ( pdf, html etc..) make the content avalaible for several uses Review collected by and hosted on G2.com.

What do you dislike about Heretto?

Some little things in the interface can be improved but this is really to say something to fill in this box. Review collected by and hosted on G2.com.

Hao L.

Mid-Market (51-1000 emp.)

7/31/2023

"An easy-to-use interface for DITA authoring and collaboration tool that requires further development"

2.5/5

What do you like best about Heretto?

Heretto comes with an easy to use interface for authoring with DITA. The collaboration and review system works well. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

While Heretto offers useful features like version control and a Docusaurus output tool, there are drawbacks.

The version control system, while capable of comparing changes and managing internal links, is somewhat unreliable. Sometimes changes cannot be merged and duplication can happen.

The Docusaurus Connector tool for transforming DITA topics into HTML-MD format lacks customization options, making it challenging to inject the output with specific components. Worse, the build automation tool may encounter issues and stop functioning properly for larger projects with extensive image storage. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

8/8/2023

"Heretto Review"

4/5

What do you like best about Heretto?

I like the fact that this tool is extremely intuitive. It really takes little to no time to learn it and use it effectively at work. The tool is simple in use and yet has a lot of very useful functionalities. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

The part that I like the least about heretto is that it scarcely lists any actual errors during the publication of a bookmap. We are notified that an error occured but sometimes we don't know what the error really is. Review collected by and hosted on G2.com.

John K.

Enterprise (> 1000 emp.)

2/21/2023

"A powerful content authoring and publishing operations platform"

5/5

What do you like best about Heretto?

Heretto is an accessible yet robust and scalable platform for DITA-based component content authoring and publishing. Heretto makes content authoring and team collaboration easy. Heretto's powerful features can enable growing authoring teams and enterprise-level content organizations to effectively create and manage multiple versioned publications, reuse content, and ultimately single-source content to publish to various customer touchpoints and formats. Also, the Heretto support team is responsive and top-notch. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

Although Heretto has very usable branching and merging features, there can be a learning curve for users who are not familiar with these concepts. I believe this is not uncommon for any CCMS, but this can be alleviated through documentation, training, and identifying champions on your content team to learn these features and promote best practices. Review collected by and hosted on G2.com.

What problems is Heretto solving and how is that benefiting you?

Heretto's most impactful strength upon our first evaluation was its authoring environment and easy-to-understand content library/management features. Although the underlying DITA/XML structure can be intimidating to the uninitiated, authors new to DITA and structured authoring can more easily transition to a fully-fledged CCMS with Heretto. As a growing company having onboarded many new writers (most of whom were new to DITA) since we implemented Heretto (EasyDITA at the time), we have seen these writers quickly come up to speed in authoring and being productive using Heretto. Review collected by and hosted on G2.com.

Response from Ren Taylor of Heretto

edit

Thanks so much for the thorough feedback, John! We absolutely love hearing that new writers are able to adopt DITA easily with our CCMS.

Max S.

Director Of Technology

Small-Business (50 or fewer emp.)

2/15/2023

"Easy to use, powerful component content management system"

4/5

What do you like best about Heretto?

Heretto's interface is clean and usable for authors who are not familiar with XML. Their support staff is responsive and friendly, and the tool has the versioning, metadata, and translation capbailities that will satisfy the needs of most enterprises. Being completely cloud-based, authors are able to do everything they need to all the way from authoring to publication without needing to worry about desktop client software. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

Heretto's interface is easy to use, but there is a little bit of a learning curve. Occasionally there are bugs in the interface, which are usually promptly resolved with an update. Review collected by and hosted on G2.com.

What problems is Heretto solving and how is that benefiting you?

Out content strategy was to find a previous document that seemed somewhat recent and up to date, duplicate it, edit as needed, and save it. We knew that much of our content could be single sourced, and there was no reason to have multiple versions of the same information floating around in different documents. We were also spending significant time working on the formatting of our documents, which didn't make sense as each of them should be exactly the same. These are no longer issues now that we are working in Heretto. Review collected by and hosted on G2.com.

Response from Ren Taylor of Heretto

edit

Thank you so much for your insight, Max! We look forward to seeing what Content Rules continues to do with Heretto.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/1/2023

"Heretto review: 18 months in"

5/5

What do you like best about Heretto?

I love DITA because it helps me to write documentation in a structured and clear way. Heretto is an excellent way to produce DITA. I am not familiar with competitors. Review collected by and hosted on G2.com.

What do you dislike about Heretto?

The downside for me is that I am reliant on others to maintain the publish scenarios.

In a table, if I tag some of the content in a cell (eg <uicontrol>), Heretto flicks me back up to the top of the topic. This means I lose the place where I was working and need to scroll back down looking for it. It happens randomly and is annoying. Review collected by and hosted on G2.com.