Aspect Unified IP Contact Center

18 reviews

Aspect Unified IP Contact Center brings all contact options together in one place, on one platform, so agents can keep talking, typing and conversing. Aspect Unified IP Contact Center simplifies and flexibly manages omni-channel interactions across voice, email, chat, SMS, IM and social. It offers multi-session contact handling and tight integration with industry leading CRM applications, helping you manage and deliver differentiated customer experiences that make your company easier to do business with.

Alvaria CXP

17 reviews

Alvaria CXP empowers enterprises to deploy contact center & customer engagement self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach.

Alvaria Intelligence Platform

10 reviews

Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.

Alvaria Engagement Analytics

1 review

Alvaria Engagement Analytics is a powerful speech and text analytics engine designed for quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels.

Alvaria Verify

1 review

Alvaria Verify is a Software-as-a-Service solution designed to enhance fraud prevention and detection within today's digital and mobile environments. By focusing on the customer experience, it enables businesses to engage in seamless, automated two-way communication across multiple channels, effectively mitigating risk factors while strengthening customer relationships. Key Features and Functionality: - Omnichannel Communication: Facilitates real-time, two-way interactions with customers through various channels, ensuring prompt and efficient communication. - Fraud Detection and Prevention: Monitors multiple fraud touchpoints, feeding data into risk engines and supporting intelligent, frictionless security solutions. - Integration Capabilities: Easily integrates with existing risk engines and business infrastructures, allowing for seamless deployment and operation. - User Management: Provides tools for adding new users and assigning access rights within the application, enhancing security and operational control. - Reporting and Analytics: Offers comprehensive reporting features, including real-time and baseline reports, to monitor and analyze fraud detection activities. Primary Value and Problem Solved: Alvaria Verify addresses the critical need for robust fraud detection and prevention in an increasingly digital and mobile world. By enabling businesses to engage customers through automated, omnichannel communication, it not only mitigates potential risks but also enhances customer trust and loyalty. The solution's seamless integration with existing systems ensures minimal disruption, while its comprehensive reporting capabilities provide valuable insights for continuous improvement in fraud prevention strategies.