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HelpDocs

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19 reviews
  • 2 profiles
  • 2 categories
Average star rating
4.3
Serving customers since
2016

Profile Name

Star Rating

11
7
1
0
0

HelpDocs Reviews

Review Filters
Profile Name
Star Rating
11
7
1
0
0
Adam T.
AT
Adam T.
10/17/2025
Validated Reviewer
Verified Current User
Review source: Organic

Outstanding Support Team That Listens and Delivers Quickly

I've had several interactions with the support team so far, mostly with River, and I have to say, it's been a real breath of fresh air. The support provided is truly top-notch. Recently, I reached out about a feature I was hoping to use, only to find out it wasn't available. Rather than simply telling me it wasn't possible, River responded by saying, "Let me bring this up with the team and see what we can do." In less than 24 hours, I received a follow-up letting me know that the feature I needed had already been added to the software!
MA
Mohamed ali A.
Growth Specialist at Medius
09/30/2025
Validated Reviewer
Review source: Organic

Excellent documentation platform with intuitive design

HelpDocs offers an incredibly user-friendly interface that makes creating and organizing documentation effortless. The drag-and-drop editor, customizable themes, and seamless search functionality help users find information quickly. The platform excels at maintaining clean, professional-looking knowledge bases with excellent responsive design across all devices.
Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
04/04/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Making peopler more self-sufficient, one article at a time!

I like that it is easy to add articles and tracks the most clicked or what questions people are searching for.

About

Contact

HQ Location:
London

Social

@HelpDocs

What is HelpDocs?

HelpDocs is a comprehensive knowledge base software designed to help companies organize and share information efficiently. Accessible at https://www.helpdocs.io, this platform offers intuitive tools to create, manage, and optimize a customized help center that enhances customer support and internal team knowledge-sharing. With HelpDocs, businesses can streamline support operations, reduce repetitive inquiries, and provide a searchable database of articles to empower user self-service and improve user experience. The platform also includes features such as analytics to track the effectiveness of articles, multilingual support to cater to a global audience, and integrations with popular tool sets to enhance workflow efficiency. Ideal for businesses of any size seeking to maintain an accessible, informative, and professional knowledge base.

Details

Year Founded
2016