# Inline Manual Reviews **Vendor:** Inline Manual **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 23 ## About Inline Manual Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthroughs, on-boarding guides, new features announcements, tooltips and manageable product documentation. Used and loved by small and big companies to get customers up to speed in no time, available for any web based product. All this without any coding. ## Inline Manual Reviews ### 1. Review-16sept **Rating:** 5.0/5.0 stars **Reviewed by:** Farzad E. | CyberSecurity Expert, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Inline Manual?** A very good manual explanning everything in detail and very useful. **What do you dislike about Inline Manual?** Nothing specail, all good and in detail regarding all features. **What problems is Inline Manual solving and how is that benefiting you?** AI feautres soved very well. ### 2. Deep functionality for segmented In-App Help and Getting Started Onboarding Checklists **Rating:** 5.0/5.0 stars **Reviewed by:** Debra M. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Inline Manual?** Affordable pricing for deep functionality. I reviewed 31 products in a spreadsheet comparing pricing and features. I did a deep dive evaluation of about five. These products are so expensive for a small SaaS company like mine but Inline Manual is affordable while still enabling me to provide segmented tours, videos, interactive tutorials, announcements, and help articles inside our app... with our branding. We've moved all help content in-app with Inline Manual. I really like the ability to segment and tag users to move them through onboarding based upon their phase. We have created three Getting Started Checklist paths: Evaluator, New Firm Setup, New Firm Member for Existing Firm. They also have great support. Here's a video showing our users around the content available: https://vimeo.com/556664637 If you'd like to see it in action you may sign up for a free trial: https://www.divorcehelp123.com/trial. If you do, please give your Firm Name as something obvious to let our team know that you aren't a real prospect. We'd appreciate your feedback to help us improve. **What do you dislike about Inline Manual?** We've completed our first couple of releases with over 100 topics so we naturally have a list of feature requests. The top feature we are missing: 1. While we can use People Segmentation to determine whether a topic shows or not, we cannot use it to direct an Action for a Next Step or Topic. This means we have to duplicate and maintain several of the same topics for each of our onboarding paths. That being said Inline Manual a small, scrappy team who have gone out of their way to help us build and release valuable and visually appealing content that align with our branding. Overall we give Inline Manual the highest rating and recommend it. Their team is very motivated to provide a valuable service to their customers. **What problems is Inline Manual solving and how is that benefiting you?** 1. Trial users need to be shown around the solution in order to evaluate it. Live demos are costly for our small team, and many evaluators don't reach out for a live demo so they drop off without subscribing. We released only a couple of weeks ago but I already saw a new trial complete the whole Evaluator path through to subscribing without one touch from our staff. 2. New Firm Setup & starting to use it. Our solution is very sticky once they start using it, but getting them to start is a challenge. Their business is built upon billable hours so investing time to implement a new process is a challenge. Again, our staff is available to help, but most of our prospects want to get it done when they are ready rather than scheduling an appointment, and even after setup and training they might need a bit more hand-holding. We are still early in the launch of the In-App onboarding content to see the benefits, but the content is available and easy to access. ### 3. Versatile, easy-to-use and exceptional support **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Inline Manual?** Inline Manual is a powerful tool that makes it quick and easy for anyone on the team (regardless of technical ability) to create, customise and effectively target in-app content for user onboarding/support, engagement and research, as well as announce new features and help users adopt them. On top of it all, they deliver truly exceptional support - consistently. **What do you dislike about Inline Manual?** The more in-depth installation for single-page applications. The mobile options are good but could be better. **Recommendations to others considering Inline Manual:** Just pick Inline Manual - you won't regret it. **What problems is Inline Manual solving and how is that benefiting you?** The tool has reduced the strain on our Dev team by allowing us to add tooltips or messaging when we don't have the resources to address a pain point or issue in the platform right away. It's reduced strain on our CX team by helping users onboard themselves, by prompting upsell opportunities automatically, and by connecting customer feedback directly with Product. It enables our Product team to extract more user insights with the Feedback and analytics features too! ### 4. Inline Manual can be anything you want it to be **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Inline Manual?** Very customizable tool, easy to integrate within our product. The multi-lingual support is also a huge benefit that saved us a lot of time. The support center is also great, with detailed articles and screenshots that are extremely helpful, especially for less technologically-inclined team members. **What do you dislike about Inline Manual?** The main thing missing from this tool is the ability to customize our user data analytics. We can only set a certain number of user attributes that can be used to target or segment users, but we would like to have the ability to add more custom attributes. **Recommendations to others considering Inline Manual:** Don't be rebutted by the bland appearance of the site. This tool is amazing. **What problems is Inline Manual solving and how is that benefiting you?** Inline Manual allows us to show interactive tutorials directly into our app. It is not the prettiest tool, and the learning curve can be steep if you are not familiar with HTML/CSS, but the spport ressources are very detailed and helpful. Once you know how to use the tool, there is no limit to what you can do. You can adapt everything to your own brand look, whether it's colors, fonts, buttons, images etc. Other tools were not very adaptable and did not fit our needs. ### 5. Unbelievably perfect support **Rating:** 5.0/5.0 stars **Reviewed by:** Roman K. | Software Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Inline Manual?** Perfect, fast, and precise support from Inline Manuals staff **What do you dislike about Inline Manual?** I don´t know, don´t have any specific bad experience **What problems is Inline Manual solving and how is that benefiting you?** support for our customers ### 6. The UX is so nice. Easy to personalize. Fast support. **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy L. | CX learning manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2020 **What do you like best about Inline Manual?** That I can create and modify content no matter the time and with no need a deploy of my application. Also like the version control of each topic, so I can use a different version in each stage of develop: test site, QAS site and production site. I like that I can manage the look and feel of the content, because all the different posibilites whit so many options. **What do you dislike about Inline Manual?** In the web version, it is difficult to find a topic and only shows 10 topics and only shows about 10 topics for page. And, we had to make a special implementation because our app is single page. **What problems is Inline Manual solving and how is that benefiting you?** Our app is from business, so we can provide help and knowledge for the user with no need to leave our app or have to find the topic in a bunch of information. We want that our users to be independent and be able to use our app without special training, so they can use it inmediatly. Our user find very helpful the step by step tutorials, cause the can learn wile they enter their data (at the same time). ### 7. A good competitor in the guided tutorials space **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Inline Manual?** Good support Price is reasonable given the many complex options. Inline Manual allows for a large amount of customization **What do you dislike about Inline Manual?** The backend feels slow - it's hard to QA iterative design of tutorials because it feels like I need 15 minutes to make sure I'm seen the most up to date results. Default design is kind of bare bones - although they appear to be working on it. **Recommendations to others considering Inline Manual:** Be reasonable in your expectations. If your product is complex, a guided tour isn't going to make it less so. When evaluating the product, have a clear goal and process you want to illustrate with it. **What problems is Inline Manual solving and how is that benefiting you?** While originally acquired to provide our users with tutorials and guided tours, we encountered many issues. The are more related to the complexity of our product and internal disagreement on the nature of tutorials than the tool itself, in my mind. We have since pivoted to use the tool to provide messages to our SaaS users, announcing new features, a customer survey, etc. This allows our front-end developers to focus on improving the tool further rather than creating throw-away messages. ### 8. Great for non-technical users **Rating:** 4.5/5.0 stars **Reviewed by:** Craig N. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2020 **What do you like best about Inline Manual?** Inline Manual removed the need for a developer to create walkthroughs for the different features on our site, freeing up their time to do what they do best - build. It allowed me, a non-technical person, to embed my instructions throughout the site so I could better scale and use the personal touch only when it was needed. The authoring tool is very simple to understand and use and has empowered our team to create more helpful documentation within the site without needing new pages. It also provides an easy way to make site announcements without involving a developer. The customization levels are excellent and we are able to edit the tools to match our style. **What do you dislike about Inline Manual?** While Inline Manual is simple to use, we have an '&' in some of our site page urls that is not handled by the page filter, so it limits the effectiveness of the on-page help button. **What problems is Inline Manual solving and how is that benefiting you?** We have seen a decreased volume in support requests since implementing Inline Manual and a decreased time for onboarding, since part of it has been offloaded to Inline Manual. Monthly announcements have enabled consistent communication with our users without having to flood their inboxes with emails. ### 9. Excellent Support, Easy to use, Feature rich **Rating:** 5.0/5.0 stars **Reviewed by:** Debra H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Inline Manual?** Inline usability and price is very good, support is not charged for, features including videos, custom branding, analytics, multi-language and user targeting are all excellent. **What do you dislike about Inline Manual?** Nothing to dislike. Anything I requested has since been developed and improved upon. **What problems is Inline Manual solving and how is that benefiting you?** Keeping our clients abreast of new features and functionality as well as giving them more info on key data. Engagement by users. Ability to track where users are struggling. Ability to focus help to those that require it. Ability to track returning and new users. Ability to announce new features with popups. Marek and his team are very responsive and accommodating, even making adaptations to suit our environment and needs. ### 10. Inform your client **Rating:** 4.5/5.0 stars **Reviewed by:** Laurent T. | Functional Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2020 **What do you like best about Inline Manual?** Awesome support from the Inline Manual team. It helped us to reduce to number of call to our customer service, promote new features, inform client of potential downtime. **What do you dislike about Inline Manual?** The UI of the content creator is clustered. **Recommendations to others considering Inline Manual:** The use of the data layer to send improve user experience is awesome. Your Inline Manual can adress the client by his name. I beleive we'll be soon able to track client behavior and refer them articles to correct bad behavior. **What problems is Inline Manual solving and how is that benefiting you?** Improve documentation consultation. Reduce customer service workload. Reduce documentation creation delay by having it directly linked to the ui of the application. Promote new features. Receive feedback. We are about to send our first NPS survey too. ### 11. Terrific for in-product nudges & walkthroughs **Rating:** 4.5/5.0 stars **Reviewed by:** Janani S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2020 **What do you like best about Inline Manual?** Flexibility in placing and designing the tour. Ease of setting up tours and testing them out. Their kick-ass support staff who respond instantaneously. **What do you dislike about Inline Manual?** Analytics in Inline Manual can be improved. **What problems is Inline Manual solving and how is that benefiting you?** We use inline manual for onboarding new users and informing existing users on new feature updates ### 12. Good tool with a lot of possibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Chris v. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2020 **What do you like best about Inline Manual?** The detailed support portal and the good and fast support. **What do you dislike about Inline Manual?** When I ask for something that is not possible, they say they will discuss it, but so far I did not get a reaction back. **What problems is Inline Manual solving and how is that benefiting you?** Clients can use a walkthrough instead of calling us. ### 13. Easy to use and meets with on boarding requirements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2020 **What do you like best about Inline Manual?** Easy configuration and have the 3 or 4 features we always use. We also like the pay as you go concept. Suspension mode when project is done and not yet live. **What do you dislike about Inline Manual?** Don’t have unlimited package pricing . It is good to have this . Also a more comprehensive partnership package to resell inline manual. **What problems is Inline Manual solving and how is that benefiting you?** Getting users to easily on board into the system ### 14. Great product for great value **Rating:** 5.0/5.0 stars **Reviewed by:** Liam M. | Vice President of Product Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2019 **What do you like best about Inline Manual?** By far the best part about inline manual is the ease of setting up tutorials. If you'd like to set up a quick walk through, in a few clicks you are done. Inline Manual also offers extreme flexibly without overcomplicating the user interface - I've never not being able to set up a workflow, no matter how complex it is. When we first set up Inline Manual, Marek the CEO worked hand in hand to help us get set up. I could see that he was really committed to the success of his product. **What do you dislike about Inline Manual?** I haven't come across anything I dislike about Inline Manual, however, we are not power users. We have a few tutorials that we edit infrequently. **What problems is Inline Manual solving and how is that benefiting you?** For users that have questions, knowledge bases and in-app support are great, but don't satisfy our users desire for answers right here right now. Inline Manual offers users answers at their fingertips. ### 15. Helpful and Comprehensive Solution for Inline Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2020 **What do you like best about Inline Manual?** Incredibly fast support, relatively low learning curve, a variety of options for displaying documentation (e.g. walkthroughts, articles , etc) and transparent pricing. **What do you dislike about Inline Manual?** The admin interface of Inline Manual could be improved a bit, but this isn't really a huge deal for us as the end product - what we're presenting to clients - is what we care about. **What problems is Inline Manual solving and how is that benefiting you?** We are utilizing Inline Manual to provide guidance and documentation that will complement the launch of new proprietary, client-facing software. ### 16. InlineManual for root-nine **Rating:** 3.5/5.0 stars **Reviewed by:** Jakob S. | Software Entwickler .NET, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2020 **What do you like best about Inline Manual?** Walkthroughs and how they work. Triggers and revisions/releases **What do you dislike about Inline Manual?** Automization,Interacting with web controls and events **What problems is Inline Manual solving and how is that benefiting you?** Simple walkthroughs for user to give help ### 17. Great tool at an affordable price, with an oustanding service support team! **Rating:** 5.0/5.0 stars **Reviewed by:** MARIA R. | Change Management/Digital Adoption, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Inline Manual?** The features offered by Inline Manual are truly equivalent to other very pricy and restraining tools. Inline Manual allows to customize well enough to create a tool that serves your own corporate needs. **What do you dislike about Inline Manual?** At the very beginning, the solution is not as intuitive as one would think from attending product demos. There are many "tips and tricks" on how to set up things correctly that I wish would have been called out for the content creator right there when exploring at the beginning. Utilizing Inline Manual's own capabilities to guide users would be recommended to alert the user on the best way to complete a task, or guide them through the settings. A self-paced overview of each component would have been very helpful but thankfully the support team was always there to provide the step by step overview for me. **What problems is Inline Manual solving and how is that benefiting you?** 1. Reducing time, effort and resources allocated to develop content for ongoing technology training for every new release, technology change or even for new hires. 2. Increasing the adoption of our platforms and compliance of internal workflow processes. 3. We are also transforming the end user experience and they way they receive support, alleviating the need to rely on the Help Desk and encouraging to learn on their own and apply self-help practices. ### 18. Mechanical engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Inline Manual?** Inline manual is helful for gathering required data & you can implement through those data in your day to day activities **What do you dislike about Inline Manual?** Product specifications are not matching correctly **What problems is Inline Manual solving and how is that benefiting you?** Sorting & finding the correct solutions ### 19. A great fit for user onboarding and in-app walktrhroughs **Rating:** 4.5/5.0 stars **Reviewed by:** Christophe G. | Co-Founder - CTO & Customer Success, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about Inline Manual?** We've been recently trying many solutions to build in-app walkthroughs to onboard new users, guide clients inside our application and make sure their adoption curve goes faster. After extensive testing, Inline Manual is definitely the best fit for us: - it provides all the features we need with a good quality/price ratio. - the app is well designed and offers deep capabilities - roadmap is relevant and releases are frequent and head to the right direction - their team is very responsive for any questions (support, sales, etc.) **What do you dislike about Inline Manual?** Such an app requires a bit of dedication and effort to be set up as they are embedded in your own platform. You need to understand how it works (and also how your own app behaves) The Editor widget uses a good amount of resources **Recommendations to others considering Inline Manual:** If you are a SaaS or build an app, and are looking for a nice onboarding walkthrough solution, you'll find different kinds of solutions: Some are really too basic (or just don't work) and some others are built (and priced) for Enterprise employee training programs needs. Inline Manual seemed to be one of the few really understanding and addressing our SaaS app needs. **What problems is Inline Manual solving and how is that benefiting you?** We provide an online collaboration app for teams. One of the greatest challenges, if not the greatest is to onboard users to learn at their own pace and maintain existing users up to speed with changes and new features. Inline Manual allows us to build walkthroughs that guide them in discovering features and how to use the app when they need them and in-context. ### 20. Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2017 **What do you like best about Inline Manual?** Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind. **What do you dislike about Inline Manual?** Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine. **Recommendations to others considering Inline Manual:** Definitely try it, the support is unmatched by other companies who charge 10X as much for essentially the same software. **What problems is Inline Manual solving and how is that benefiting you?** Tooltips and Walkthroughs. I've been able to accomplish everything I wanted to at a fraciton of the cost of a lot of other options, with even better support along the way. ### 21. Simple to implement, easy to use, customizable content **Rating:** 4.5/5.0 stars **Reviewed by:** Eyal S. | Director of Social Product Management, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2016 **What do you like best about Inline Manual?** Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the willing to improve and receive feedback are the icing on the cake! **What do you dislike about Inline Manual?** No mobile offering yet but as we understood it's coming. **What problems is Inline Manual solving and how is that benefiting you?** Having a simple to use platform such as Inline Manual saves time in creating conversion solutions. Yes, you can use it for many things (Tooltips, Onboarding, etc.) but we found that guiding the users through the important features helps them convert after understanding the product offering better. ### 22. Excellent tool for showing off new features and letting the customer know how to use them **Rating:** 5.0/5.0 stars **Reviewed by:** Marc S. | Head of Client Support, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2016 **What do you like best about Inline Manual?** The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs. **What do you dislike about Inline Manual?** Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however. **What problems is Inline Manual solving and how is that benefiting you?** We have a 3 week release cycle which often comes with new or updated UI features. Inline Manual helps us promote these features and gives us a interactive way of showcasing these to our customers. ### 23. Great product to offer awesome onboarding for your saas customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2016 **What do you like best about Inline Manual?** Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process. **What do you dislike about Inline Manual?** They are using chrome for the authoring tool i am using safari. Not a big deal... **What problems is Inline Manual solving and how is that benefiting you?** Onboarding, educating users to our complex saas solution ## Inline Manual Discussions - [What is Inline Manual used for?](https://www.g2.com/discussions/what-is-inline-manual-used-for) - [View Inline Manual pricing details and edition comparison](https://www.g2.com/products/inline-manual/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-15+05%3A58%3A56+-0500&secure%5Bsession_id%5D=424620db-5dde-4a6a-9c0b-fe27b5bc631f&secure%5Btoken%5D=8604e32f80bd301c638693a06b39c12023a69088c5713201c881320be94c5497&format=llm_user) ## Inline Manual Features **User Analysis** - Survey Implementation - Data Analysis **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Inline Manual Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (529 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (554 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,772 reviews)