Inline Manual Reviews & Product Details

Inline Manual Overview

What is Inline Manual?

Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthroughs, on-boarding guides, new features announcements, tooltips and manageable product documentation. Used and loved by small and big companies to get customers up to speed in no time, available for any web based product. All this without any coding.

Inline Manual Details
Product Description

Create in-app tutorials/walkthroughs, train users right within application.


Seller Details
Seller
Inline Manual
Company Website
Year Founded
2014
HQ Location
London, United Kingdom
Twitter
@InlineManual
1,374 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
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Inline Manual Screenshots

Inline Manual Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Inline Manual is a powerful tool that makes it quick and easy for anyone on the team (regardless of technical ability) to create, customise and effectively target in-app content for user onboarding/support, engagement and research, as well as announce new features and help users adopt them.

On top of it all, they deliver truly exceptional support - consistently. Review collected by and hosted on G2.com.

What do you dislike?

The more in-depth installation for single-page applications.

The mobile options are good but could be better. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just pick Inline Manual - you won't regret it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The tool has reduced the strain on our Dev team by allowing us to add tooltips or messaging when we don't have the resources to address a pain point or issue in the platform right away.

It's reduced strain on our CX team by helping users onboard themselves, by prompting upsell opportunities automatically, and by connecting customer feedback directly with Product.

It enables our Product team to extract more user insights with the Feedback and analytics features too! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Very customizable tool, easy to integrate within our product. The multi-lingual support is also a huge benefit that saved us a lot of time. The support center is also great, with detailed articles and screenshots that are extremely helpful, especially for less technologically-inclined team members. Review collected by and hosted on G2.com.

What do you dislike?

The main thing missing from this tool is the ability to customize our user data analytics. We can only set a certain number of user attributes that can be used to target or segment users, but we would like to have the ability to add more custom attributes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't be rebutted by the bland appearance of the site. This tool is amazing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inline Manual allows us to show interactive tutorials directly into our app. It is not the prettiest tool, and the learning curve can be steep if you are not familiar with HTML/CSS, but the spport ressources are very detailed and helpful. Once you know how to use the tool, there is no limit to what you can do. You can adapt everything to your own brand look, whether it's colors, fonts, buttons, images etc. Other tools were not very adaptable and did not fit our needs. Review collected by and hosted on G2.com.

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Coordinador de H. de conocimiento
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

That I can create and modify content no matter the time and with no need a deploy of my application. Also like the version control of each topic, so I can use a different version in each stage of develop: test site, QAS site and production site. I like that I can manage the look and feel of the content, because all the different posibilites whit so many options. Review collected by and hosted on G2.com.

What do you dislike?

In the web version, it is difficult to find a topic and only shows 10 topics and only shows about 10 topics for page. And, we had to make a special implementation because our app is single page. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our app is from business, so we can provide help and knowledge for the user with no need to leave our app or have to find the topic in a bunch of information. We want that our users to be independent and be able to use our app without special training, so they can use it inmediatly. Our user find very helpful the step by step tutorials, cause the can learn wile they enter their data (at the same time). Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Good support

Price is reasonable given the many complex options.

Inline Manual allows for a large amount of customization Review collected by and hosted on G2.com.

What do you dislike?

The backend feels slow - it's hard to QA iterative design of tutorials because it feels like I need 15 minutes to make sure I'm seen the most up to date results.

Default design is kind of bare bones - although they appear to be working on it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be reasonable in your expectations. If your product is complex, a guided tour isn't going to make it less so.

When evaluating the product, have a clear goal and process you want to illustrate with it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

While originally acquired to provide our users with tutorials and guided tours, we encountered many issues. The are more related to the complexity of our product and internal disagreement on the nature of tutorials than the tool itself, in my mind.

We have since pivoted to use the tool to provide messages to our SaaS users, announcing new features, a customer survey, etc. This allows our front-end developers to focus on improving the tool further rather than creating throw-away messages. Review collected by and hosted on G2.com.

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Co Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Inline Manual removed the need for a developer to create walkthroughs for the different features on our site, freeing up their time to do what they do best - build. It allowed me, a non-technical person, to embed my instructions throughout the site so I could better scale and use the personal touch only when it was needed.

The authoring tool is very simple to understand and use and has empowered our team to create more helpful documentation within the site without needing new pages.

It also provides an easy way to make site announcements without involving a developer.

The customization levels are excellent and we are able to edit the tools to match our style. Review collected by and hosted on G2.com.

What do you dislike?

While Inline Manual is simple to use, we have an '&' in some of our site page urls that is not handled by the page filter, so it limits the effectiveness of the on-page help button. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have seen a decreased volume in support requests since implementing Inline Manual and a decreased time for onboarding, since part of it has been offloaded to Inline Manual.

Monthly announcements have enabled consistent communication with our users without having to flood their inboxes with emails. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Inline usability and price is very good, support is not charged for, features including videos, custom branding, analytics, multi-language and user targeting are all excellent. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike. Anything I requested has since been developed and improved upon. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping our clients abreast of new features and functionality as well as giving them more info on key data. Engagement by users. Ability to track where users are struggling. Ability to focus help to those that require it. Ability to track returning and new users. Ability to announce new features with popups. Marek and his team are very responsive and accommodating, even making adaptations to suit our environment and needs. Review collected by and hosted on G2.com.

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Functional Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Awesome support from the Inline Manual team. It helped us to reduce to number of call to our customer service, promote new features, inform client of potential downtime. Review collected by and hosted on G2.com.

What do you dislike?

The UI of the content creator is clustered. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The use of the data layer to send improve user experience is awesome. Your Inline Manual can adress the client by his name. I beleive we'll be soon able to track client behavior and refer them articles to correct bad behavior. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improve documentation consultation.

Reduce customer service workload.

Reduce documentation creation delay by having it directly linked to the ui of the application.

Promote new features.

Receive feedback.

We are about to send our first NPS survey too. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Flexibility in placing and designing the tour. Ease of setting up tours and testing them out. Their kick-ass support staff who respond instantaneously. Review collected by and hosted on G2.com.

What do you dislike?

Analytics in Inline Manual can be improved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use inline manual for onboarding new users and informing existing users on new feature updates Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The detailed support portal and the good and fast support. Review collected by and hosted on G2.com.

What do you dislike?

When I ask for something that is not possible, they say they will discuss it, but so far I did not get a reaction back. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Clients can use a walkthrough instead of calling us. Review collected by and hosted on G2.com.

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CF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy configuration and have the 3 or 4 features we always use. We also like the pay as you go concept.

Suspension mode when project is done and not yet live. Review collected by and hosted on G2.com.

What do you dislike?

Don’t have unlimited package pricing . It is good to have this . Also a more comprehensive partnership package to resell inline manual. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting users to easily on board into the system Review collected by and hosted on G2.com.

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Head Of Product & Operations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

By far the best part about inline manual is the ease of setting up tutorials. If you'd like to set up a quick walk through, in a few clicks you are done.

Inline Manual also offers extreme flexibly without overcomplicating the user interface - I've never not being able to set up a workflow, no matter how complex it is.

When we first set up Inline Manual, Marek the CEO worked hand in hand to help us get set up. I could see that he was really committed to the success of his product. Review collected by and hosted on G2.com.

What do you dislike?

I haven't come across anything I dislike about Inline Manual, however, we are not power users. We have a few tutorials that we edit infrequently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

For users that have questions, knowledge bases and in-app support are great, but don't satisfy our users desire for answers right here right now. Inline Manual offers users answers at their fingertips. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Incredibly fast support, relatively low learning curve, a variety of options for displaying documentation (e.g. walkthroughts, articles , etc) and transparent pricing. Review collected by and hosted on G2.com.

What do you dislike?

The admin interface of Inline Manual could be improved a bit, but this isn't really a huge deal for us as the end product - what we're presenting to clients - is what we care about. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are utilizing Inline Manual to provide guidance and documentation that will complement the launch of new proprietary, client-facing software. Review collected by and hosted on G2.com.

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Software Entwickler .NET
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Walkthroughs and how they work. Triggers and revisions/releases Review collected by and hosted on G2.com.

What do you dislike?

Automization,Interacting with web controls and events Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Simple walkthroughs for user to give help Review collected by and hosted on G2.com.

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Change Management/Digital Adoption
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The features offered by Inline Manual are truly equivalent to other very pricy and restraining tools. Inline Manual allows to customize well enough to create a tool that serves your own corporate needs. Review collected by and hosted on G2.com.

What do you dislike?

At the very beginning, the solution is not as intuitive as one would think from attending product demos. There are many "tips and tricks" on how to set up things correctly that I wish would have been called out for the content creator right there when exploring at the beginning. Utilizing Inline Manual's own capabilities to guide users would be recommended to alert the user on the best way to complete a task, or guide them through the settings. A self-paced overview of each component would have been very helpful but thankfully the support team was always there to provide the step by step overview for me. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Reducing time, effort and resources allocated to develop content for ongoing technology training for every new release, technology change or even for new hires. 2. Increasing the adoption of our platforms and compliance of internal workflow processes. 3. We are also transforming the end user experience and they way they receive support, alleviating the need to rely on the Help Desk and encouraging to learn on their own and apply self-help practices. Review collected by and hosted on G2.com.

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UM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Inline manual is helful for gathering required data & you can implement through those data in your day to day activities Review collected by and hosted on G2.com.

What do you dislike?

Product specifications are not matching correctly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sorting & finding the correct solutions Review collected by and hosted on G2.com.

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Co-Founder - CTO & Customer Success
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We've been recently trying many solutions to build in-app walkthroughs to onboard new users, guide clients inside our application and make sure their adoption curve goes faster.

After extensive testing, Inline Manual is definitely the best fit for us:

- it provides all the features we need with a good quality/price ratio.

- the app is well designed and offers deep capabilities

- roadmap is relevant and releases are frequent and head to the right direction

- their team is very responsive for any questions (support, sales, etc.) Review collected by and hosted on G2.com.

What do you dislike?

Such an app requires a bit of dedication and effort to be set up as they are embedded in your own platform.

You need to understand how it works (and also how your own app behaves)

The Editor widget uses a good amount of resources Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are a SaaS or build an app, and are looking for a nice onboarding walkthrough solution, you'll find different kinds of solutions:

Some are really too basic (or just don't work) and some others are built (and priced) for Enterprise employee training programs needs.

Inline Manual seemed to be one of the few really understanding and addressing our SaaS app needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We provide an online collaboration app for teams. One of the greatest challenges, if not the greatest is to onboard users to learn at their own pace and maintain existing users up to speed with changes and new features.

Inline Manual allows us to build walkthroughs that guide them in discovering features and how to use the app when they need them and in-context. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind. Review collected by and hosted on G2.com.

What do you dislike?

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely try it, the support is unmatched by other companies who charge 10X as much for essentially the same software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tooltips and Walkthroughs. I've been able to accomplish everything I wanted to at a fraciton of the cost of a lot of other options, with even better support along the way. Review collected by and hosted on G2.com.

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Director of Social Product Management
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the willing to improve and receive feedback are the icing on the cake! Review collected by and hosted on G2.com.

What do you dislike?

No mobile offering yet but as we understood it's coming. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having a simple to use platform such as Inline Manual saves time in creating conversion solutions. Yes, you can use it for many things (Tooltips, Onboarding, etc.) but we found that guiding the users through the important features helps them convert after understanding the product offering better. Review collected by and hosted on G2.com.

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Head of Client Support
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs. Review collected by and hosted on G2.com.

What do you dislike?

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a 3 week release cycle which often comes with new or updated UI features. Inline Manual helps us promote these features and gives us a interactive way of showcasing these to our customers. Review collected by and hosted on G2.com.

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EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process. Review collected by and hosted on G2.com.

What do you dislike?

They are using chrome for the authoring tool i am using safari. Not a big deal... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Onboarding, educating users to our complex saas solution Review collected by and hosted on G2.com.

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Do you work for Inline Manual?