Inline Manual Reviews & Product Details


What is Inline Manual?

Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthroughs, on-boarding guides, new features announcements, tooltips and manageable product documentation. Used and loved by small and big companies to get customers up to speed in no time, available for any web based product. All this without any coding.

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Inline Manual Profile Details

Inline Manual Profile Details

Vendor
Inline Manual
Company Website
Year Founded
2014
HQ Location
London, United Kingdom
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
11
Twitter
@InlineManual
Twitter Followers
1,455
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Companies Using Inline Manual

Pearson
Sage
Survicate
Influitive
Sport Ngin
Pipedrive
University of Melbourne
UNICEF
Nuxeo
PandaDoc
HCSS
Cabinetm

Inline Manual Reviews

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Inline Manual Reviews

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1-7 of 7 total Inline Manual reviews
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Head Of Operations
Marketing and Advertising
Small-Business
(11-50 employees)
Validated Reviewer
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"Great product for great value"

What do you like best?

By far the best part about inline manual is the ease of setting up tutorials. If you'd like to set up a quick walk through, in a few clicks you are done.

Inline Manual also offers extreme flexibly without overcomplicating the user interface - I've never not being able to set up a workflow, no matter how complex it is.

When we first set up Inline Manual, Marek the CEO worked hand in hand to help us get set up. I could see that he was really committed to the success of his product.

What do you dislike?

I haven't come across anything I dislike about Inline Manual, however, we are not power users. We have a few tutorials that we edit infrequently.

What problems are you solving with the product? What benefits have you realized?

For users that have questions, knowledge bases and in-app support are great, but don't satisfy our users desire for answers right here right now. Inline Manual offers users answers at their fingertips.

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Co-Founder - CTO & Customer Success
Computer Software
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"A great fit for user onboarding and in-app walktrhroughs"

What do you like best?

We've been recently trying many solutions to build in-app walkthroughs to onboard new users, guide clients inside our application and make sure their adoption curve goes faster.

After extensive testing, Inline Manual is definitely the best fit for us:

- it provides all the features we need with a good quality/price ratio.

- the app is well designed and offers deep capabilities

- roadmap is relevant and releases are frequent and head to the right direction

- their team is very responsive for any questions (support, sales, etc.)

What do you dislike?

Such an app requires a bit of dedication and effort to be set up as they are embedded in your own platform.

You need to understand how it works (and also how your own app behaves)

The Editor widget uses a good amount of resources

Recommendations to others considering the product:

If you are a SaaS or build an app, and are looking for a nice onboarding walkthrough solution, you'll find different kinds of solutions:

Some are really too basic (or just don't work) and some others are built (and priced) for Enterprise employee training programs needs.

Inline Manual seemed to be one of the few really understanding and addressing our SaaS app needs.

What problems are you solving with the product? What benefits have you realized?

We provide an online collaboration app for teams. One of the greatest challenges, if not the greatest is to onboard users to learn at their own pace and maintain existing users up to speed with changes and new features.

Inline Manual allows us to build walkthroughs that guide them in discovering features and how to use the app when they need them and in-context.

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Change Management/Digital Adoption
Enterprise
(1001-5000 employees)
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"Great tool at an affordable price, with an oustanding service support team!"

What do you like best?

The features offered by Inline Manual are truly equivalent to other very pricy and restraining tools. Inline Manual allows to customize well enough to create a tool that serves your own corporate needs.

What do you dislike?

At the very beginning, the solution is not as intuitive as one would think from attending product demos. There are many "tips and tricks" on how to set up things correctly that I wish would have been called out for the content creator right there when exploring at the beginning. Utilizing Inline Manual's own capabilities to guide users would be recommended to alert the user on the best way to complete a task, or guide them through the settings. A self-paced overview of each component would have been very helpful but thankfully the support team was always there to provide the step by step overview for me.

What problems are you solving with the product? What benefits have you realized?

1. Reducing time, effort and resources allocated to develop content for ongoing technology training for every new release, technology change or even for new hires. 2. Increasing the adoption of our platforms and compliance of internal workflow processes. 3. We are also transforming the end user experience and they way they receive support, alleviating the need to rely on the Help Desk and encouraging to learn on their own and apply self-help practices.

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Director of Social Product Management
Financial Services
Mid-Market
(201-500 employees)
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"Simple to implement, easy to use, customizable content"

What do you like best?

Great platform that lets us focus on our core business. Its many features, easy implementation and customizable content enable us to create engaging guides for our users that find them very helpful. The amazing responsiveness of the Inline team and the willing to improve and receive feedback are the icing on the cake!

What do you dislike?

No mobile offering yet but as we understood it's coming.

What problems are you solving with the product? What benefits have you realized?

Having a simple to use platform such as Inline Manual saves time in creating conversion solutions. Yes, you can use it for many things (Tooltips, Onboarding, etc.) but we found that guiding the users through the important features helps them convert after understanding the product offering better.

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UC
Small-Business
(11-50 employees)
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"Amazing Support"

What do you like best?

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

What do you dislike?

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Recommendations to others considering the product:

Definitely try it, the support is unmatched by other companies who charge 10X as much for essentially the same software.

What problems are you solving with the product? What benefits have you realized?

Tooltips and Walkthroughs. I've been able to accomplish everything I wanted to at a fraciton of the cost of a lot of other options, with even better support along the way.

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Head of Client Support
Marketing and Advertising
Small-Business
(11-50 employees)
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"Excellent tool for showing off new features and letting the customer know how to use them"

What do you like best?

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

What do you dislike?

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

What problems are you solving with the product? What benefits have you realized?

We have a 3 week release cycle which often comes with new or updated UI features. Inline Manual helps us promote these features and gives us a interactive way of showcasing these to our customers.

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EI
Mid-Market
(51-200 employees)
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"Great product to offer awesome onboarding for your saas customers"

What do you like best?

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

What do you dislike?

They are using chrome for the authoring tool i am using safari. Not a big deal...

What problems are you solving with the product? What benefits have you realized?

Onboarding, educating users to our complex saas solution

Inline Manual Pricing

Inline Manual User Ratings

7.6
Ease of Use
Average: 8.6*
9.8
Quality of Support
Average: 9.4*
8.1
Ease of Setup
Average: 8.7*
* Digital Adoption Platform Category
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