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Aspect Software

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315 reviews
  • 1 profiles
  • 5 categories
Average star rating
4.2
Serving customers since
1973

Aspect Software Solutions

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Profile Name

Star Rating

182
102
20
3
8

Aspect Software Reviews

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Profile Name
Star Rating
182
102
20
3
8
Tony G.
TG
Tony G.
Assistant Director - Workforce Solutions at Principal Financial Group
07/16/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Extremely Stable, Automation-Rich Platform Delivers Impressive Operational Value

The platform has a wealth of automation built in so that we can build business rules and allow it to maintain those requirements. It allows us to grant the options to our employees without requiring additional overhead to support manual processes with WFM personnel. The system has been extremely stable for many years and our internal IT involvement is basically non-existent because any of our needs are handled by Aspect support. The integration points with our various systems and the flexibility to extract / export content makes leveraging the datapoints from the system very easy and rich. We've looked at other solutions over the years but none of them seem to be able to provide the degree of automation and capabilities, especially relative to the cost of the platform. The value for our operations is impressive.
Shubham G.
SG
Shubham G.
✨ Workforce Strategy & Capacity Planning Leader | Forecasting | Headcount Planning | Operational Analytics
04/26/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Clear UI and Helpful Insights for WFM Work

The user interface is clear, and the insights are very helpful for me in my WFM work.
Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
03/12/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Features and accuracy.

I love how accurate and up to date it is. I also like that it shows you how well you follow your schedule.

About

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HQ Location:
Atlanta, GA

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What is Aspect Software?

Aspect Software Inc. is a global provider of customer engagement, workforce optimization, and self-service solutions that help businesses enhance their customer interactions and optimize their workforce operations. With its versatile range of products and services, Aspect Software aims to improve customer experience through integrated communication solutions that span across voice, text, social, and mobile interactions.They offer advanced technology in call center solutions, including automated contact center applications that streamline customer service processes and workforce management tools designed to improve productivity and efficiency in handling customer inquiries. Their products are well-suited for industries ranging from telecommunications and healthcare to financial services and retail, helping businesses of all sizes manage and analyze customer interactions to drive customer satisfaction and loyalty.

Details

Year Founded
1973
Website
www.aspect.com