# Khoros Service Reviews **Vendor:** Ignite Enterprise Software Solutions **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.4/5.0 **Total Reviews:** 40 ## About Khoros Service Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots, human agents or community managers to manage support and community building. In Khoros Care, customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters and our robust agent desktop solution allows agents to efficiently manage conversations, both real-time and asynchronous. Agent Assist offers agents in the moment content and responses to help them respond faster and with better results. We offer a built in bot and automation builder tool, allowing conversations to be automated using AI and automated workflows. And of course, we have built in analytics capabilities where users can build their own customized dashboards bringing in the KPIs that are most meaningful to them. With Khoros Communities, we enable organizations to host a vibrant space where customers find answers, develop expertise, share experiences, and connect with your brand. Khoros is the leader in the communities space, powering over 400 of the world’s most recognized brand communities. With 20+ years of experience, the most robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization; Khoros is a partner that ensures your community will improve operations, reduce costs, delight your customers, and grow your business. Key benefits include: Improve customer experiences while driving agent efficiency Engage customers in their channel of choice–text, messaging, social, chat, in-app, email, voice–providing complete omnichannel coverage. Khoros simplifies agent workflow with a single desktop, unified customer profiles, and AI-powered support, while automated analysis of sentiment and customizable dashboards help optimize team performance and customer satisfaction. Increase efficiencies through automation Centralize your automated experiences across systems, applications, and channels in one platform to cut costs and streamline customer interactions. By harnessing Natural Language Processing (NLP), you can reduce call volume with conversational bots across multiple channels, while IVR redirection and AI orchestration ensure efficient customer service. Accelerate resolution to delight customers while reducing costs Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. Users can deflect up to 80% of calls and customer inquiries providing the potential to save brands millions in annual support costs. Deliver expert community management Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth. ## Khoros Service Pros & Cons **What users like:** - Users value the **automation capabilities** of Khoros Service, enhancing efficiency and streamlining customer service tasks effectively. (3 reviews) - Users appreciate the **automation features** of Khoros Service, significantly enhancing efficiency and streamlining customer interactions. (3 reviews) - Users praise Khoros Service for its **AI-driven task routing** and user-friendly interface, enhancing automation and collaboration. (3 reviews) - Users value the **AI technology** in Khoros Service for its effective task routing and assistance with repetitive tasks. (2 reviews) - Users admire the **ease of use** of Khoros Service, appreciating its user-friendly operation and flexible features. (2 reviews) - Users appreciate the **AI efficiency** of Khoros Service, which enhances task routing and simplifies repetitive tasks. (1 reviews) - Users highlight the **invaluable analytics tools** of Khoros Service for understanding audience behavior and improving content strategy. (1 reviews) - Automated Responses (1 reviews) - Automation Ease (1 reviews) - Call Management (1 reviews) **What users dislike:** - Users face **insufficient training** , leading to challenges in understanding and utilizing Khoros Service effectively. (2 reviews) - Users feel that the **poor interface design** hinders usability and slows down support response times. (2 reviews) - Users find the **cost prohibitive** , leading to frequent training for new staff and challenges in usability. (1 reviews) - Users find Khoros Service's **difficult learning curve** necessitates extensive training for new team members. (1 reviews) - Users find the **difficult learning process** of Khoros Service requires extensive training for new staff, impacting efficiency. (1 reviews) - Users find Khoros Service **expensive** , noting high prices and complexity that require extensive training for new users. (1 reviews) - Interface Issues (1 reviews) - Learning Curve (1 reviews) - Poor Customer Support (1 reviews) - Poor Response (1 reviews) ## Khoros Service Discussions - [What do online communities do?](https://www.g2.com/discussions/what-do-online-communities-do) - 1 comment - [What is a community khoros?](https://www.g2.com/discussions/what-is-a-community-khoros) - 1 comment - [View Khoros Service pricing details and edition comparison](https://www.g2.com/products/khoros-service/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-21+23%3A13%3A03+-0500&secure%5Bsession_id%5D=10258371-ceac-460e-a9d5-58c20236f3ae&secure%5Btoken%5D=828f6f569738be41a21a6277ac6e86cb5731a28b4475e6706dcf18e1885d60e7&format=llm_user) ## Khoros Service Features **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Khoros Service Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,581 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,133 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - 4.3/5.0 (664 reviews)