SessionCam Reviews & Product Details

SessionCam Overview

What is SessionCam?

SessionCam is a software that provides advanced session replay, heat-mapping and conversion funnel technology to enables user to optimize their on-line user experience and significantly increase conversion rates.

SessionCam Details
Website
Product Description

SessionCam is a software that provides advanced session replay, heat-mapping and conversion funnel technology to enables user to optimize their on-line user experience and significantly increase conversion rates.


Seller Details
Seller
SessionCam, a GlassBox Company
Company Website
Year Founded
2009
HQ Location
Norwich, England
Twitter
@SessionCam
1,437 Twitter followers
LinkedIn® Page
www.linkedin.com
105 employees on LinkedIn®

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SessionCam Reviews

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Director of Product and Presales
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The ability to tag recordings, filter and quickly find what you're looking for is great.

The automated insights are very useful too - understanding who is struggling on the site, where, and being able to check out the recordings to work out why is super useful. Review collected by and hosted on G2.com.

What do you dislike?

Been using it on and off for about 2yrs, but nothing so far. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Understanding where the problems are is where tools like Sessioncam are really useful.

And, if you compare them to the half-baked offerings from companies that specialise in other areas, there really is no comparison.

Better UX and increased conversion is the benefit. Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The session replay from sessioncam was often very useful to be able to see exactly what your customers were doing on your site.

Sessioncams biggest advantage over competition is the ability to search through user sessions and drill down, for example I would use the tool if we had reports of a problem on a specific page of our website, Id be able search for the exact day and page url to then watch all of the sessions that met those conditions to see the problem. Review collected by and hosted on G2.com.

What do you dislike?

The replay is very clunky, the videos often skip and don't really show you a great deal of detail which can be very frustrating.

The support team at sessioncam were not very helpful during my experience....I decided to use sessioncam for customer recovery, which meant they would send data to us, however when this process failed I put in a support ticket with them and it took 8 months and many complaints to resolve a simple issue.

The end result has been ending our contract and moving to contentsquare. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unfortunately we are no longer using the sessioncam solution, after attending one of their regular meetings to hear what their future plans are they seem like they are no quite there yet.

Whilst using the tool the main benefit was site analytics such as heat maps and session replay. Review collected by and hosted on G2.com.

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Director Of Ecommerce
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Having used other tools previously we found SessionCam so much easier and straightforward to use and setup. It also seemed to have a lot more features and capabilities than many competitors on the market - and they have added even more since I used the product. Review collected by and hosted on G2.com.

What do you dislike?

I don't remember disliking anything about the tool, and neither did my team.The support was always very good so if we did have any issues these were swiftly addressed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Having used many similar tools over the years I would always recommend SessionCam first. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To easily identify problem areas in the sites and provide insight into how we prioritised addressing these. By being able to do this and put plans in place to test solutions and remove the blockers we saw increased bookings and better funnel progression. Review collected by and hosted on G2.com.

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Conversion Rate Optimisation Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

From using tools like Hotjar, Sessioncam is a different beast. You don't have to set up heatmaps and recordings manually, you can request 3 months of data right away. Also they rank the session recordings based on struggle score - this is useful to understand & fix bugs. SessionCam removes the need to spend time setting up the tool and potentially missing certain page templates. We've not yet used SessionCam with an ecommerce client, so would like to see how it handles multiple similar page templates in the heatmaps i.e. an ecommerce product template.

SessionCam are also super communicative and host events, they've really got their ear to the ground. Review collected by and hosted on G2.com.

What do you dislike?

- The UI is a little clunky to me, it takes quite a few steps to get a heatmap right

- It refreshes and logs you out quite often - maybe I need to just work a bit faster!

- The recordings UI isn't as intuitive as other tools I've used i.e. hotjar takes you to the next recording right away and marks watched videos, but sessioncam stays on the finished video, and then you have to work out which video you watched in order to not re-watch the same one.

- Also, you do tend to get a strong correlation between people filling out forms and a high struggle score, it'd be nice if you could exclude certain actions to really get this to be accurate.

I'm 99% sure sessioncam will be working on these issues, anyway. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SessionCam speeds up the process of getting insights from heatmaps, and prioritises recordings for you to watch, which really helps to find issues quickly. Highly recommended. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Sessioncam has some unique features that set it apart from cheaper competitors. Being able to filter videos based on text seen on screen or text entered is really useful when trying to find specific recordings or quantify issues. Review collected by and hosted on G2.com.

What do you dislike?

The playback UI is a little clunky and it would be nice to be able to tag or organise recordings to find them again. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Weigh up the value of Sessioncam's unique features before throwing out competitors who often bundle additional tools with session recording. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sessioncam is predominantly used to identify causes of user friction and also to quantify the volume of customers who are faced with the same problem. Review collected by and hosted on G2.com.

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Graphic Designer
Graphic Design
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that they have a section to show the pages that people most struggle with visiting the site and that recordings are organized by user's struggle score so that I don't have to go out of my way to skip over recordings that don't offer much value. Review collected by and hosted on G2.com.

What do you dislike?

I used to have a problem when I would want to skip to a certain point in a recording and it would just ask me to make an annotation instead of fast forwarding/rewinding but they recently came out with an update to fix this problem so I was happy they listen to their customers because I brought up this issue before. Other than that, sometimes a recording shows a customer is struggle but when I look at it they are just browsing through our products or just reading a product page thoroughly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Although they offer training on how to use session cam, I found it easier to learn by just going in there and playing around with all the features. I haven't taken advantage of all the features they have because our use of this program may be different than other companies but they do offer a lot. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can see when our site has issues on certain pages that need to be fixed and have learned that our checkout page causes the most issues because of people's tendency to not fill out things in the order needed for a 1-page checkout Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very useful for customer website interaction; you can see where people may be struggling on the website and then adjust your site accordingly to make the experience easier. It helps you discover why certain pages may have high bounce rates or how the site works across many different devices. Review collected by and hosted on G2.com.

What do you dislike?

It does not record every session, which is often a good thing - but on occasion it misses valuable recordings about large purchases which could have provided further information about what they were buying and if they were looking at anything else. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are curious about how customers interact with your site without directly asking them then this product is invaluable in gathering information about improvements to your site, such as conversion rate optimisation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

How customers interact with the website, such as where they are struggling and where improvements can be made - this is all done without relying on people to stop and leave feedback, you can watch for yourself where issues arise. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

SessionCam offers a unique insight into how users engage with our website. The Customer Struggle score assigned to each session recording is a great help to us as it allows us to priorities which sessions to watch first and also which pages of our site are generating the most issues. Review collected by and hosted on G2.com.

What do you dislike?

Whilst you can gain a lot from watching user sessions, you're unable to fully understand why a user did what they did. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

HotJar may be better known compared to SessionCam, but I strongly suggest trying out SessionCam. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SessionCam has been a valuable tool in improving the performance of our website and improving our conversion rate. Review collected by and hosted on G2.com.

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