Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.

SessionCam

4.5
(4)

SessionCam is a software that provides advanced session replay, heat-mapping and conversion funnel technology to enables user to optimize their on-line user experience and significantly increase conversion rates.

Work for SessionCam?

Learning about SessionCam?

We can help you find the solution that fits you best.

SessionCam Reviews

Ask SessionCam a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 4 SessionCam reviews
LinkedIn Connections
SessionCam review by Samantha G.
Samantha G.
Validated Reviewer
Verified Current User
Review Source
content

"Easy Find Issues With Your Site Using Sessioncam"

What do you like best?

I like that they have a section to show the pages that people most struggle with visiting the site and that recordings are organized by user's struggle score so that I don't have to go out of my way to skip over recordings that don't offer much value.

What do you dislike?

I used to have a problem when I would want to skip to a certain point in a recording and it would just ask me to make an annotation instead of fast forwarding/rewinding but they recently came out with an update to fix this problem so I was happy they listen to their customers because I brought up this issue before. Other than that, sometimes a recording shows a customer is struggle but when I look at it they are just browsing through our products or just reading a product page thoroughly.

Recommendations to others considering the product

Although they offer training on how to use session cam, I found it easier to learn by just going in there and playing around with all the features. I haven't taken advantage of all the features they have because our use of this program may be different than other companies but they do offer a lot.

What business problems are you solving with the product? What benefits have you realized?

We can see when our site has issues on certain pages that need to be fixed and have learned that our checkout page causes the most issues because of people's tendency to not fill out things in the order needed for a 1-page checkout

Sign in to G2 to see what your connections have to say about SessionCam
SessionCam review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Provides invaluable information"

What do you like best?

Very useful for customer website interaction; you can see where people may be struggling on the website and then adjust your site accordingly to make the experience easier. It helps you discover why certain pages may have high bounce rates or how the site works across many different devices.

What do you dislike?

It does not record every session, which is often a good thing - but on occasion it misses valuable recordings about large purchases which could have provided further information about what they were buying and if they were looking at anything else.

Recommendations to others considering the product

If you are curious about how customers interact with your site without directly asking them then this product is invaluable in gathering information about improvements to your site, such as conversion rate optimisation.

What business problems are you solving with the product? What benefits have you realized?

How customers interact with the website, such as where they are struggling and where improvements can be made - this is all done without relying on people to stop and leave feedback, you can watch for yourself where issues arise.

What Session Replay solution do you use?

Thanks for letting us know!
SessionCam review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"Unique features add extra value"

What do you like best?

Sessioncam has some unique features that set it apart from cheaper competitors. Being able to filter videos based on text seen on screen or text entered is really useful when trying to find specific recordings or quantify issues.

What do you dislike?

The playback UI is a little clunky and it would be nice to be able to tag or organise recordings to find them again.

Recommendations to others considering the product

Weigh up the value of Sessioncam's unique features before throwing out competitors who often bundle additional tools with session recording.

What business problems are you solving with the product? What benefits have you realized?

Sessioncam is predominantly used to identify causes of user friction and also to quantify the volume of customers who are faced with the same problem.

SessionCam review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source
content

"Essential tool to understand user experience"

What do you like best?

SessionCam offers a unique insight into how users engage with our website. The Customer Struggle score assigned to each session recording is a great help to us as it allows us to priorities which sessions to watch first and also which pages of our site are generating the most issues.

What do you dislike?

Whilst you can gain a lot from watching user sessions, you're unable to fully understand why a user did what they did.

Recommendations to others considering the product

HotJar may be better known compared to SessionCam, but I strongly suggest trying out SessionCam.

What business problems are you solving with the product? What benefits have you realized?

SessionCam has been a valuable tool in improving the performance of our website and improving our conversion rate.

There are not enough reviews of SessionCam for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Smartlook Logo
Smartlook
4.7
(335)
Smartlook is a tool designed to record the screens of real users on your website. It allows users to see what visitors clicked with their mouse, what they filled into a form field, where they spend most of their time, and how they browse through each page.
2
Hotjar Logo
Hotjar
4.4
(120)
All-in-one Analytics and Feedback.
3
Crazy Egg Logo
Crazy Egg
3.9
(54)
Crazy Egg is like a pair of x-ray glasses that lets you see exactly what people are doing on your website. Through Crazy Egg's heat map and scroll map reports you can get an understanding of how your visitors engage with your website.
4
FullStory Logo
FullStory
4.5
(52)
FullStory is a digital experience intelligence platform for product, development, marketing and customer support and success teams. FullStory provides digital experience analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools—all while integrating with leading SaaS products.
5
Freshmarketer Logo
Freshmarketer
4.5
(30)
Freshmarketer is an all in one conversion optimization suite. An easy tool to analyze, optimize & personalize your website.
6
Inspectlet Logo
Inspectlet
4.2
(23)
Session recording tool. Inspectlet helps companies understand their website visitors' intentions with smarter web analytics.
7
IBM Watson Customer Experience Analytics Logo
IBM Watson Customer Experience Analytics
4.2
(32)
Watson Customer Experience Analytics allows you to view your sites and apps from the customer perspective to discover opportunities.
8
Auryc Logo
Auryc
4.9
(14)
Seeing is believing. Auryc's visual intelligence platform empowers organizations to create exceptional customer journeys and increase revenue. We can prove it too
9
ForeSee Logo
ForeSee
4.0
(12)
ForeSee CX Suite is the first Voice of Customer (VOC) solution to help you manage all your CX intelligence needs. It combines an integrated suite of CX applications, the only proven methodology in the industry, and an expert partnership for your CX success
10
Clicktale Logo
Clicktale
3.9
(11)
Revolutionary Customer Experience Analytics - watch playback videos of your customers’ actual browsing sessions as well as heatmaps and other behavioral reports.
Show more
Kate from G2

Learning about SessionCam?

I can help.
* We monitor all SessionCam reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.