--- title: Zipy Reviews meta_title: 'Zipy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 52 reviews by the users' company size, role or industry to find out how Zipy works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 52 scale: '5' date_modified: '2026-06-22' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Zipy Reviews **Vendor:** Zipy **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.9/5.0 **Total Reviews:** 52 ## About Zipy Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can you do with Zipy? \> Understand user behaviour to avoid churn \> Monitor live users and real time errors to get actionable insights \> Reduce time to resolve JS and API errors with inbuilt dev tools \> Collaborate with your team members on customer experience problems \> Get customer journey video replay, network logs, console logs, and stack traces all in one place Who can use Zipy? Zipy is most useful for Product teams, Business Analysts, Customer Success, Customer Support and Developers who have to solve customer problems. What will you achieve with Zipy? \> Bring down TTR by 50% and save your support and development team’s debugging time \> Reduce customer churn by proactively fixing their problems \> Build a better product and GTM strategy based on user behaviour understanding by product and analyst teams ## Zipy Pros & Cons **What users like:** - Users commend Zipy for its **powerful performance monitoring** , which significantly enhances user experience and app efficiency. (9 reviews) - Users find the **session replay feature** of Zipy invaluable for understanding user interactions and improving product decisions. (9 reviews) - Users find Zipy extremely **easy to use** , enabling efficient tracking and understanding of user interactions with the product. (8 reviews) - Users find Zipy’s **issue detection capabilities** invaluable, providing clear insights to efficiently resolve customer problems. (6 reviews) - Users love the **tracking features** of Zipy, which provide valuable insights and enhance user experience significantly. (6 reviews) - User Behavior Tracking (6 reviews) - Efficiency (5 reviews) - Users appreciate the **user-friendliness** of Zipy, making it accessible for teams lacking analytics expertise. (5 reviews) - Results (5 reviews) - Time-saving (5 reviews) **What users dislike:** - Users experience **session issues** with missed recordings and loading delays, impacting their overall experience with Zipy. (4 reviews) - Users experience **missed sessions and buggy replays** , causing frustration in managing their session data effectively. (4 reviews) - Users find the **error handling inadequate** , struggling with noise and incorrect responses particularly on large datasets. (3 reviews) - Users note the **missing features** like deeper insights and filtering options hinder the full potential of Zipy. (3 reviews) - Users experience **slow loading times** occasionally, which can affect tracking sessions and accessing metrics efficiently. (3 reviews) - Users experience occasional **slow performance** with Zipy, particularly when loading real-time data on large datasets. (3 reviews) - Users often face **bug issues** with inconsistent recordings and inaccurate responses from the AI bot in Zipy. (2 reviews) - Error Management (2 reviews) - Event Management (2 reviews) - Users experience **inadequate logging** with missing network and API logs, complicating performance oversight despite excellent support. (2 reviews) ## Zipy Reviews ### 1. Session Replay + Error Correlation: A Big Win with Fast Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zipy?** I liked the fact that it allows Session replay and error correlation (big win). Easier and quick to setup. Helps reduce back-and-forth between product & engineering. **What do you dislike about Zipy?** Zipy is not a full analytics suite. The backend monitoring is weaker vs pure APM tools. Enterprise maturity may need validation - still building that 'brand'. **What problems is Zipy solving and how is that benefiting you?** Zipy solves the problem of not being able to see what users actually experience when things break, which makes debugging slow and inefficient. It combines session replay with error logs, helping us identify and fix issues faster, reduce back-and-forth across teams, and improve user experience and conversions. ### 2. Game changer for UX and error tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Rishivansh P. | Customer Success, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Zipy?** Zipy has been a fantastic tool for tracking user behavior and debugging issues in realtime. The session replay feature is especially useful as it lets us see exactly how users interact with our app, which helps us in making better product decisions. Easy to jump in, setup, and starting using, along with a fantastic support. **What do you dislike about Zipy?** not much to dislike, but I'd love to see more integrations with third party tools in the future to make our workflow even smoother **What problems is Zipy solving and how is that benefiting you?** They have drastically improved our ability to identify and fix errors quickly. The detailed error tracking and session insights have helped us pin-point UI/UX issues and resolve them faster ### 3. Zipy helps us understand users and fix issues faster **Rating:** 5.0/5.0 stars **Reviewed by:** Chaitanya Sharma D. | Sr. Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Zipy?** Zipy lets us see exactly how our users are interacting with our product. It saves us time and improves the overall experience. This makes it much easier for the product team to understand product usage and fix issues faster. It shows what features they're using, where they're getting stuck, and tracks events like rage taps or errors. **What do you dislike about Zipy?** Sometimes the event tracking takes a little time to update. And I feel like a few metrics could have deeper insights. But overall, it works well for our team. **What problems is Zipy solving and how is that benefiting you?** With Zipy, we don’t need to guess anymore. It tracks product sessions, and custom events, and shows us analytics about what’s working and what’s not. Debugging product issues have become faster, and we can improve features based on actual user behavior. It's helping the product team a lot in making better decisions. ### 4. Helped us improve our UI/UX **Rating:** 5.0/5.0 stars **Reviewed by:** Vivek R. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Zipy?** Used Zipy extensively when we launched our product, this helped us session reply, the product was easy to use and the customer support is just amazing. I usually start my day with tracking features of our app and how our users actually adopt the feature. **What do you dislike about Zipy?** Would be great if we can export the details in CSV. **What problems is Zipy solving and how is that benefiting you?** Zipy is helping us in understanding user behaviour. ### 5. UI insights through sessions and key touchpoints **Rating:** 5.0/5.0 stars **Reviewed by:** Srinidhi R. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Zipy?** Zipy enables us to understand where to address, in terms of UI improvements, so that users get a better experience. We have been successful in driving such improvements post analytics from Zipy, very helpful. **What do you dislike about Zipy?** Nothing as of now, eager for the upcoming features. **What problems is Zipy solving and how is that benefiting you?** ZIpy throws visibility into user sessions, analytics and insights into UI journey of the users, and easily identifies rage clicks etc. ### 6. Identifying areas to improve the UI and UX became so much more easier **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun R. | Senior Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Zipy?** Best thing I like about Zipy - the error monitoring, heatmaps, session replays, and the filters/customizations they provide. The insights we gain from the tool is very useful and easy to consume to take action. **What do you dislike about Zipy?** Really hope they add more features around getting insights directly from the tool. **What problems is Zipy solving and how is that benefiting you?** Zipy allows us to analyze page loading performances, user behaviour, UI errors or improvements. ### 7. Zipy improved our application performance with bug tracking features **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush O. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Zipy?** I really like Zipy's bug tracking and error tracking features. Recently we were facing lot of network errors in our app that was causing issues for the users. With Zipy, we were able to figure what was going wrong. The error logs were much helpful with that were able to fix issue much quicker. Additionally the session replay, this helped us lot where users were running into trouble. On top of that customer support has been fanatstic. Specially Bharat and Sandesh has helped us a lot. They were always quick to respond and very helpful. **What do you dislike about Zipy?** Error logs were not having advanced customization. There was a incident where were network logs were not clearly mentioned and it was a very important issue for us. They came on call and guided us through additonal ways to track and identify those effectively.They understood the requirements and gave us workarounds. Their dev tools are quite effective. I wish they had more filtering options in dev tools . The turnaround time was very quick. The support made a real difference even though the feature was missing. **What problems is Zipy solving and how is that benefiting you?** Initially, we were having numerous customer issues and were not able to track them, particularly the network errors. But with Zipy, we were able to get the exact network logs and pinpoint the exact errors. Now, we have a good ecosystem for tracking errors. ### 8. Best tool to track user activity on the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Zipy?** It helps to track my user activity, to find out errors and debug faster. **What do you dislike about Zipy?** Loading time... a few sessions get missed, hard to find session. **What problems is Zipy solving and how is that benefiting you?** First, it helps check client adoption of our feature, proactively helping our testing team to track bugs. Help us to know which screen needs to be improved. Use perspective. ### 9. Zipy improved our mobile app debugging with session replays. **Rating:** 4.5/5.0 stars **Reviewed by:** Piyush J. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Zipy?** We were facing error in our Android app and that we weren't able to find it. We used Zipy to replay the user session and identify the exact place where the issue occured. Zipy gives detailed dashboard with error logs, which helped our mobile teams resolve the problem quickly. Zipy’s features have improved our app performance and streamlined our debugging process. **What do you dislike about Zipy?** Zipy is good in a lot of things, we missed some features for Flutter app debugging. But, as part of their Flutter SDK Beta, the support team was responsive and provided effective solutions. I think there are many scopes of improvement, but the developer experience is way smooth. **What problems is Zipy solving and how is that benefiting you?** Zipy has helped with our mobile app debugging. Our developers user the dashboard and error logs. We weren't able to resolve one issue, but their support team guided us well. ### 10. Great Tool for Session Replay **Rating:** 4.0/5.0 stars **Reviewed by:** Rohan P. | Growth , Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Zipy?** RB2B-Zipy Integration is good. I can see exactly what visitors are doing on the website, especially those tracked by RB2B. The session summary also saves me a lot of time. Plus, it's easy to integrate with GTM. **What do you dislike about Zipy?** Sometimes, certain sessions aren't captured by Zipy due to being blocked by a firewall. However, this is a rare occurrence and not a significant issue. **What problems is Zipy solving and how is that benefiting you?** Zipy helps me how visitors interact with the wesbite and helps me out to find the areas of improvement. I've fixed lot of my landing pages after watching the sessions. ### 11. Enhancing User Understanding with Zipy’s Session Replay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Zipy?** Zipy’s session replay feature is good for understanding user behavior. The screen recordings allow us to see exactly how users interact with our application. We can replay every click and action, giving us in depth insights into user experience and usability issues. Zipy's search capabilities also make it easy to filter and find specific user sessions, which is invaluable for me. **What do you dislike about Zipy?** There’s not much to dislike, but it would be great if the session replay tool could integrate more seamlessly with other customer support tools we use. However, the existing features more than make up for it, and Zipy continues to improve, so we’re confident this will be addressed in the future. **What problems is Zipy solving and how is that benefiting you?** Zipy has helped me to solve critical UX issue by providing interaction details of user sessions and screen recordings. I can quickly identify and address user errors and customer issues before they escalate. And it has no impact on performance, which keeps our application running smoothly. Zipy has significantly improved our user experience and made our customer support efforts more efficient. ### 12. Debugging made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Zipy?** It helps give you an idea of where exactly in your product, a customer faced an issue without having to constantly pester them about further info. **What do you dislike about Zipy?** Sometimes the platform can be sluggish but it's not a pain point **What problems is Zipy solving and how is that benefiting you?** It allows us to not spend a lot of time identifying and reproducing bugs and identifying route causes for it. ### 13. Helpful Insights, Effective Debugging and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nikha G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Zipy?** Zipy has been a game-changer in streamlining our debugging processes. The ease to replay user sessions and filtering them based on geography, email id. etc. has really helped us improve our product with the valuable insights. Their debugging tools, which include detailed error logs and payload data, have really helped our team resolve the issues faster. It's also easier to integrate with our backend monitoring tool and chat support, allowing us to easily access the session linked with each chat initiated by our users. What truly sets apart Zipy is their team's prompt support. Their team is always available and helps with faster error resolutions. **What do you dislike about Zipy?** A direct preview feature for user sessions would be a valuable addition. Despite this, Zipy’s efficiency is unmatched in my experience. **What problems is Zipy solving and how is that benefiting you?** Zipy addresses our need to monitor user behaviour on our product and hence, improve our customer experience. Additionally, it helps us with faster resolution of errors faced by our customers while using the product. ### 14. Excellent for Monitoring and Understanding User Paths **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Zipy?** Zipy has been a game-changer for me. it was easy to use, and I like how it lets me instantly replay user session (by instantly i mean after the session has been created) and see exactly where errors such as frontend and network are happening. The insights I have gained from Zipy have been really good in helping me improve our web product and create a smoother user experience. **What do you dislike about Zipy?** while Zipys filtering options are helpful, navigating big chunks of logs for less defined issues can be a little time taking for some people. A option that could bring up potential problem areas or highlight the not so usual patterns within the logs would be incredibly helpful **What problems is Zipy solving and how is that benefiting you?** Zipy has really helped me with spotting and understanding frontend errors. I love how I can just replay user sessions instantly and see exactly where things go wrong. It's been a huge time-saver, especially for a dev like me who is involved in a lot of different porjects at the same time. also I feel like I can fix issues a lot faster now. The insights which I get from Zipy have made it a lot easier to improve our product and make the user experience smoother. Its not perfect, but it's been a big help for me. ### 15. Great tool and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Zipy?** Zipy has enabled us to visualise customer experience and any errors customer has faced in near real time. There are a number of features like heat map, session replay, user tagging, console errors which helps us to understand customer experiences including potential issues. Zipy admin is easy to use and can stand u pthe integration with sites in clicks via GTM in few minutes. On top of this Zipy has an amazing customer support team who provide unconditional support to us and quick responses t oany questions. Kudos to Zipy team!! **What do you dislike about Zipy?** Capturing Console errors is great feature however if there was a capability to categorize these will help in troubleshooting and fixing the real issues which matter to our customers. In reality I guess there is lot of noise due customer browser and actions customer take while interacting with our Brand sites. **What problems is Zipy solving and how is that benefiting you?** Heat maps helps us understand the parts of out application customer interact more. Errors on various pages and ability to fix them for cusotmers. Session replay to understand customer journey and trouble shoot the issues. ### 16. Great tool to troubleshoot customer sessions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Zipy?** Ease of use, Customer support, Frequency of use **What do you dislike about Zipy?** Error Grouping Noise, Performance on Large Datasets **What problems is Zipy solving and how is that benefiting you?** We were able to find out the customer issues and analyze UI sessions ### 17. Effective Monitoring with Zipy’s Performance Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Zipy?** Zipy’s application performance monitoring has been a great thing. We had speed issues with our web app, and Zipy’s detailed error tracking and network logs helped us identify the root cause. **What do you dislike about Zipy?** I’ve noticed one limitation, that Zipy is currently unable ignore certain types of errors. **What problems is Zipy solving and how is that benefiting you?** Thanks to session replay, we can see the exact point where users encounter issues, which allows us to fix them faster. ### 18. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Zipy?** Especially "Skip inactivity" feature, its time saving **What do you dislike about Zipy?** Nothing in particular, all good and easy to use **What problems is Zipy solving and how is that benefiting you?** Sessions are helpful to take UX decisions ### 19. Zipy's APM tools resolve performance issues and network bottlenecks. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Zipy?** I liked Application Performance Monitoring features of Zipy. We were facing speed challenges in out web application. The development tools provided by them proved to be quite helpful. The detailed error tracking and network logs pinpointed where the performance issues were situated. For example, Zipy supported us in identifying delayed network API queries that were affecting customer happiness. Using this knowledge, we were able to quickly remedy these performance concerns. The combination of error tracking and performance monitoring has transformed how we improve and maintain app performance. **What do you dislike about Zipy?** Zipy has proven to be a tool, for overseeing the performance of our application. We faced an issue when the network logs failed to capture some API calls entirely. While this particular problem was not entirely resolved the support team at Zipy was exceptionally supportive. They suggested approaches, for tracking errors. Kept us in the loop regarding any potential updates. Their assistance was truly outstanding. **What problems is Zipy solving and how is that benefiting you?** Zipy has played a role, in enhancing our application performance monitoring. The tools advanced error tracking and network logs have helped us cut down the time required to identify performance issues. While we encountered a difficulty in understanding network requests the support team, at Zipy offered guidance and temporary solutions. Their assistance has allowed us to consistently improve our apps performance. ### 20. Zipy - A big time saver **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Zipy?** Zipy's performance monitoring capabilities are strong. We have significantly improved our performance thanks to the API Performance and Page Performance. We were able to pinpoint the precise pain area with the use of logs. It would have taken forever to improve without API performance. **What do you dislike about Zipy?** Nothing as of yet.We did, however, have some early problems with missing network logs and API calls, which I did discover. Thankfully, the support staff took initiative and assisted me in finding a workable solution. They provide excellent help !! **What problems is Zipy solving and how is that benefiting you?** I save so much time with Zipy. They assist us in finding pain sites that would have taken a long time to locate without their monitoring tools. Zipy also aids in finding hidden bugs. ### 21. Great Tool Overall, User Search Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Zipy?** Having used Sentry, LogRocket, and Zipy, I can confidently say that Zipy is my favorite for its user-friendliness and powerful insights. It's incredibly easy to navigate, even for members in my team without dedicated analytics expertise. what I like the most is the continuous updates of improvements from the Zipy team. Also kuddos to the support team. **What do you dislike about Zipy?** While I appreciate Zipy’s design overall, I've occasionally found it challenging to locate specific users by their email or phone number. Improving the user search functionality with more robust filtering or a dedicated search field would significantly improve this aspect of the user experience. **What problems is Zipy solving and how is that benefiting you?** Zipy helps me bridge the gap between just having basic reports and actually getting actionable insights. It's super user-friendly, even for teams like ours that don’t have deep analytics expertise. ### 22. Logs + Session Replay. The Best Debugging Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Akash D. | Application Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Zipy?** One of the best error monitoring tool. The logs here are much helpful. Session replay and error logs together is the best solution for debugging. Saves my lot of time. **What do you dislike about Zipy?** Sometimes there is bit of delay in getting live sessions. While testing it on staging environment. I need to wait for few mins to get the data. But its fine. Not a big problem **What problems is Zipy solving and how is that benefiting you?** Zipy is a huge time saver. Initially it took lot of time for us to debug the errors. But with the help of session replay and logs together it is easy to pin point the problem. ### 23. A Tool That Helps You Build a Balanced Error Ecosystem **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav D. | Assistant Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Zipy?** Zipy has made it much easier for us to locate and fix faults in our application. It tracks how many times errors occur and how many users are impacted. It has all the data, which helps me prioritize the fixes. Our whole error ecosystem is balanced now. A big thanks to Zipy—really an amazing tool. **What do you dislike about Zipy?** Nothing so far. It is a great tool...... **What problems is Zipy solving and how is that benefiting you?** Zipy helps us in finding bugs. It make easier for us to pinpoint the issue. They help us understanding the overall impact. Which gives us idea to prioritize and plan our releases effectively ### 24. Zipy Streamlines Error Tracking and Bug Fixes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Zipy?** I appreciate how Zipy brings all our JavaScript and API errors into one clear view. It’s easy to track and understand the impact of issues on our users, and the error analytics dashboard gives us a great overview of trends. **What do you dislike about Zipy?** The filtering options took a little time to understand, but once I figured it out, it became an important part of my error tracking process. There's a bit of a learning curve, but it’s definitely worth it. **What problems is Zipy solving and how is that benefiting you?** Zipy has saved me a lot of time by how I can now handle bugs and errors. Instead of searching through different tools, we can now see everything in one place and quickly figure out whether it’s a network issue, client bug, or something on the server. ### 25. Best Tool for Monitoring Production Errors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Zipy?** Zipy has a great error dashboard that provides all the necessary data. I can see all error sessions and track every bug in one place, rather than searching through individual sessions. It also shows how many users were impacted **What do you dislike about Zipy?** We have a lot of errors in production, but some of them are just noise that I’d really like to ignore. Right now, there's no way to filter those out. While it's not a blocker, I’d love to have this feature. **What problems is Zipy solving and how is that benefiting you?** Zipy helps us monitor bugs and errors in production. With session replay, we can now see exactly when and what problems users encounter. All thanks to Zipy. ### 26. Best User Behavior Analytics Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavesh V. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Zipy?** Zipy helps us to deep dive into product analytics and gain user insights via session replay. We're able to understand user behaviour. **What do you dislike about Zipy?** One minor issue is that sometimes it takes 2-3 minutes to load real-time data. It’s a bit inconvenient, but not significant. Overall, Zipy is a good tool. **What problems is Zipy solving and how is that benefiting you?** Zipy helps me understand user behavior and provides an overview of the product. It tracks all the basic metrics by default, giving me insight into how users are feeling about it—whether they’re liking it or not. ### 27. Zipy lets us quickly identify issues in our UI/UX and build better products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Zipy?** - Ability to filter sessions by event, makes it easy to look at specific user journeys for analysis - Ability to pinpoint exactly when an API was called in the session - Bug catching, easier RCA - Integration with Mixpanel **What do you dislike about Zipy?** - For a user-tracked event, you cant go to the exact point in the session where that event occured **What problems is Zipy solving and how is that benefiting you?** Pinpoint UI/UX challenges faced by users ### 28. Excellent tool for user interaction insights **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen R. | Head of Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Zipy?** Zipy is enabled for both our app and website. Extremely useful for tracking user behavior and analysing to find errors (submit button not working) or make changes to the layout (landing pages). The features I like are filters to create segments, export to csv and integrations to Hubspot. It's quite user-friendly too and their support is great—shout out to Bharath Kumar **What do you dislike about Zipy?** Had to wait quite a while for their heatmap rollout, which was a big ask for user behavior tracking tool. **What problems is Zipy solving and how is that benefiting you?** Zipy solves our need to track user behavior on our website and the app to investigate issues raised by users and improve webpage experience by checking session replays, heatmaps, and creating segments to analyze behavior ### 29. Without Zipy, we couldn't have found more than half of the bugs. Huge Help! **Rating:** 5.0/5.0 stars **Reviewed by:** Soohyun J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Zipy?** Zipy impresses with its robust error monitoring capabilities, offering real-time insights into software glitches and hiccups. Its intuitive dashboard provides a clear overview of error trends, allowing teams to swiftly identify and address issues before they snowball into larger problems. The customizable alerts feature is a standout, enabling proactive management of errors, thus enhancing product reliability and user satisfaction. **What do you dislike about Zipy?** Despite its many strengths, Zipy does have a few areas that could benefit from improvement. One notable drawback is the learning curve associated with the platform. For new users, navigating the interface and configuring settings may prove to be slightly challenging initially. While Zipy offers documentation and support resources, a more intuitive onboarding process could streamline the user experience and accelerate adoption. **What problems is Zipy solving and how is that benefiting you?** Zipy shows Console logs in each session record, which allows us to analyze and find the root-cause of almost every problem. ### 30. Best Tool to track performace and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Zipy?** Zipy's API Performance has been incredibly useful. It helped us identify which APIs consume the most time and transfer the most data. The suggestion feature provided insights into which APIs needed improvement **What do you dislike about Zipy?** They AI bot sometimes gives sometimes wrong responses. The very common error is "Trying to fetch unauthorized project. Try another query" **What problems is Zipy solving and how is that benefiting you?** Zipy offers an excellent dashboard that details API loading times, failure rates, and high-latency APIs. With these insights, we were able to identify and improve our APIs effectively. ### 31. Extremely insightful and a must for tracking metrics **Rating:** 4.5/5.0 stars **Reviewed by:** Mitarth S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Zipy?** The fact that I can do user research without traveling to my clients location is pretty cool **What do you dislike about Zipy?** Sometimes the session replays are a bit buggy and miss out on recording for a few seconds/mins **What problems is Zipy solving and how is that benefiting you?** User research, product analytics, UX features for improving user interaction ### 32. Good tool to identify customer pain points and debug issues **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin K. | Senior Product Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Zipy?** Zipy definitely helps in reducing the time to resolve issues faced by customers. As a dev, Zipy is quite a handy tool to have to get valid info about user sessions without having to go through multiple personnel. As for the product, it was easy to setup and also very easy to use. **What do you dislike about Zipy?** Nothing so far for me. I get good value out of using Zipy **What problems is Zipy solving and how is that benefiting you?** Having the ability to monitor user sessions on a real time basis, helps me track how users are interacting with our product. With the help of Zipy we are able to understand user pain points and user behaviour which inturn helps us improve our own product ### 33. Very simple to setup and use, perfect to improve your product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Zipy?** The integration is very easy wit multiple choice of setup. Documentation is clear. User session replays are very nice. Customer suport is ok. I use it every day ! **What do you dislike about Zipy?** 1 Month Data Retention in paid plans is not enough **What problems is Zipy solving and how is that benefiting you?** How my product is used ### 34. Solid alternative to LogRocket **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Zipy?** We can gain insights on where bugs are happening without having to hop on calls with clients + we can see user sessions to analyze how they are interacting with our software **What do you dislike about Zipy?** There are some small bugs that we've had to work through with the team. But they are extremely responsive and helpful. Bharath has been awesome for our team **What problems is Zipy solving and how is that benefiting you?** We can granularily undestand and analyze user sessions ### 35. A Seamless Integration of Session Recording and Frontend Debugging **Rating:** 4.5/5.0 stars **Reviewed by:** Burak D. | Sr. Product Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Zipy?** We have been utilizing Zipy from the initial phases, and the remarkable progress they have achieved is impressive. If you seek a tool that seamlessly integrates session recording and frontend debugging, Zipy is a top-notch selection. **What do you dislike about Zipy?** "When comparing Zipy to more established products, I notice several missing features. However, they are continuously enhancing their platform day by day." **What problems is Zipy solving and how is that benefiting you?** Zipy addressed our session recording and frontend debugging challenges effectively with a single solution. ### 36. ZIpy is the best app for developers **Rating:** 5.0/5.0 stars **Reviewed by:** Hyelin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Zipy?** Straighf roward interface , clear instructions, and accessible system for non-developers **What do you dislike about Zipy?** It might display incorrect recording from time to time **What problems is Zipy solving and how is that benefiting you?** Zipy is helping us to monitor user experiences on our product and to spot inconvinience ### 37. Harnessing the Power of Front-End Analytics with Zipy **Rating:** 5.0/5.0 stars **Reviewed by:** Murugan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Zipy?** As a development team, we've found Zipy's easy installation process and comprehensive error tracking capabilities to be a game-changer. The real-time debugging, seamless integration with our tech stack, and detailed tracking of all user sessions - including Javascript, console, and network errors - have made our development and troubleshooting processes significantly smoother and more effective. **What do you dislike about Zipy?** While Zipy has been instrumental in enhancing our productivity, I feel there could be more customizable options when it comes to alerts. It would be beneficial to tailor the notifications to better fit the needs of different projects. **What problems is Zipy solving and how is that benefiting you?** Prior to Zipy, we struggled with identifying and resolving bugs efficiently, which resulted in a lengthy time-to-resolution process. Zipy has streamlined this process, drastically reducing the time we spend on debugging and allowing us to focus more on product development. It's been a major boost to our team's productivity. ### 38. Great tool that makes debugging very easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Zipy?** Excellent UX. Very easy to use and well integrated with other tools. Easy to implement. Great team, who are very responsive. **What do you dislike about Zipy?** So far, nothing. For the price you get a lot. **What problems is Zipy solving and how is that benefiting you?** Zipy gives us insight into our user's usage of our apps and helps with both new product development and maintenance of existing products. ### 39. Focus on your business logic **Rating:** 5.0/5.0 stars **Reviewed by:** kwangsub k. | Mobile Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Zipy?** We are a small start-up company. I was able to save a lot of time using zipy when there were not many developers. The installation method is also very easy, so you will be able to apply it easily. I strongly recommend using zipy when you need to focus on feature development. **What do you dislike about Zipy?** When accessing from Korea, the site feels a bit slow, but it is tolerable. Hopefully it will be faster in the future. There are more advantages than disadvantages, so I use it well. I recommend you to try it once. **What problems is Zipy solving and how is that benefiting you?** Episoden is a video English conversation service with two users. zipy is good and easy for checking where two users have problems and what actions they take. Also, it is easy to check how long it takes for global users to access the Episoden server in each region. ### 40. Life saver for my Team **Rating:** 5.0/5.0 stars **Reviewed by:** Kirtish B. | System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Zipy?** Leading frontend development is not an easy task in today’s world due to a large number of variables. Zipy dashboard allows me to stay on top of errors unlike any other tool. **What do you dislike about Zipy?** Performance monitoring would definitely be a great add on but I heard it is on its way. If I would have been writing this then I would have said I don’t like the theme but it’s all sorted with a new theme. **What problems is Zipy solving and how is that benefiting you?** Zipy does the complete session replay along with all the other vital information like OS, Browser version and IP much more. The combination of session replay and other vital information helps reach the root cause with a breeze. The development team is able to focus on it’s work of fixing issue rater than communicating with teams about the issue. ### 41. Great user experience. Comprehensive Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish G. | Product, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Zipy?** There are a couple of things that this product does well. What I like best would be easy integration in the product and excellent UX to identify user sessions. I have used some of it's competitors before, while the sessions feature is common amongst these tools, I find Zipy's analytics of the session more holistic. **What do you dislike about Zipy?** Nothing so far. I primarily use Zipy to view user sessions and get stack trace of any frontend/backend bugs that might have occurred during the session. That experience is reasonably smooth. **What problems is Zipy solving and how is that benefiting you?** - Quick identification of bugs - Comprehensive insights on the user's platform, environment, timezone etc. - Simple integration with Jira to track bug resolution Benefits - Primarily helps giving better context to tech/qa teams. Screenshots quickly get replaced by Zipy links - Weekly reports on system health ### 42. Zipy - Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jitender S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2023 **What do you like best about Zipy?** With its simple installation procedure and powerful mistake tracking capabilities, Zipy has revolutionised our development and troubleshooting operations. The platform provides real-time debugging, seamless integration with our tech stack, and thorough session tracking that takes into account network, Javascript, and terminal issues. These capabilities have significantly increased the speed and accuracy of our development and troubleshooting processes. **What do you dislike about Zipy?** Without a doubt, Zipy has been a major contributor to our increased productivity. However, in my opinion, there is room for improvement in the form of more individualised alert choices. The ability to customise notifications to fit the particular requirements of distinct projects would be very helpful. With this customisation, we would be able to fine-tune notifications and make sure they give pertinent and useful information unique to each project. By enabling users to customise the alert system, Zipy can provide a service that is even more suited to their needs, meeting a variety of project objectives and maximising productivity. **What problems is Zipy solving and how is that benefiting you?** Prior to using Zipy, we had trouble quickly locating and fixing bugs, which resulted in a lengthy time-to-resolution. Zipy, on the other hand, has revolutionised this procedure and drastically cut down on debugging time. As a result, we are now able to devote more funds to product development, which has significantly increased our team's productivity as a whole. Our process has been made more efficient and our development has been accelerated thanks to Zipy. ### 43. Very good service **Rating:** 5.0/5.0 stars **Reviewed by:** Tariq E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Zipy?** Multiple Carrier Integration: Zipy integrates with various shipping carriers, allowing users to choose from a wide range of options based on their preferences and specific requirements. This flexibility enables users to select the most suitable carrier for their shipments, optimizing efficiency and cost-effectiveness. Delivery Notifications: Zipy offers delivery notifications to keep users updated on the progress of their packages. Users receive alerts and notifications regarding delivery attempts, estimated delivery times, and any changes or updates related to their shipments. This feature helps users plan and manage their deliveries more effectively. **What do you dislike about Zipy?** High Cost: Some products or services may be expensive, which can be seen as a minus for individuals or businesses with limited budgets. Limited Functionality: Certain products or software may have limited features or functionalities compared to their competitors, which can be a minus for users seeking comprehensive solutions. **What problems is Zipy solving and how is that benefiting you?** Overall, Zipy's solutions address the challenges of package tracking, carrier selection, and delivery management, resulting in benefits such as increased transparency, improved convenience, and enhanced security. These advantages contribute to a smoother and more reliable package delivery experience. ### 44. Zipy - Pros and Cons **Rating:** 5.0/5.0 stars **Reviewed by:** Dama D. | Senior Technical Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Zipy?** Zipy is an artificial intelligence that aims to efficiently identify, troubleshoot, and fix coding-related issues. It is one of the most brilliant debugging tools for new learners and experienced people. **What do you dislike about Zipy?** Zipy site should portray already fixed coding issues and give a brief overview of its success in fixing numerous issues belonging to various categories, thereby helping thousands of developers to bring smiles. **What problems is Zipy solving and how is that benefiting you?** Zipy is a trendsetter for its high volume of customers and clients by giving services for product analysis, error tracking,session replay, etc, targeting mobile applications and Windows applications.Zipy site user interface is flamboyant and drags so much of attention from its users. ### 45. Immensely Helpful for analytics, Provides Insightful data to Identify the pain points **Rating:** 5.0/5.0 stars **Reviewed by:** Dipak P. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Zipy?** Had the opportunity to use Zipy, and I must say it's a fantastic application, Zipy provided me comprehensive insights into user interactions and its collaborative dashboard helped streamline the work, it enabled me to make data-driven decisions to improve my product. As someone who works in Data Science I found Zipy to be an invaluable asset to my workflow. The product also helped our engineering team to troubleshoot technical problems, identifying areas of Improvement, learn about challenges and pain points they didn't knew existed. **What do you dislike about Zipy?** Had occasional instances of minor webpage glitches and delays in the videos. However, the support team was quite responsive and promptly addressed the issues encountered. Overall, the benefits far outweigh these minor inconveniences. **What problems is Zipy solving and how is that benefiting you?** Zipy allowed me to record user sessions and review them in real-time retrospectively. This feature was quite significant in reducing the friction between the customers and our webiste. Also the dashboard gave me all the Insights into my webpage visits and helped me drive those Prospective users into Valued customers. ### 46. Helps us move faster **Rating:** 5.0/5.0 stars **Reviewed by:** Shivanshu B. | Software Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Zipy?** It helps debug issues 10x faster and saves us 50% of the time we spend on issue fixing. And not just that, we have started fixing bugs proactively. **What do you dislike about Zipy?** Nothing to dislike but I would like to see live alerts. **What problems is Zipy solving and how is that benefiting you?** Zipy has streamlined the entire debugging process, which has reduced the back and forth communication between various teams and customers. Now, when a customer faces an issue, they just need to inform us, and if we haven't looked at it proactively, we take care of it. The integration of Zipy with Jira and Slack ensures that we don't waste time on mundane tasks. ### 47. Makes it super easy to understand user engagement insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2023 **What do you like best about Zipy?** Zipy is a great tool when it comes to identifying production level UI issues. All you need to do is just add the Zipy code to your website and from then on noticing browser specific errors as well as understanding user behavior with it's instant video recording makes things very easy Beyond that the tool comes handy, in understanding user engagement patterns. This is especially useful for a SaaS platforms where you do not always get a chance to build a one-on-one connect with the user who is using your platform. **What do you dislike about Zipy?** While Zipy is very good at its job, only one thing that I wish it could have was ability to exclude website engagement of our team members **What problems is Zipy solving and how is that benefiting you?** With its recordings Zipy helped us reduce user engamenent friction on website. For instance in production one of the thrid party scripts was taking a longer time to load and our internal team struggled to understand why are we seeing a drop in user engagement after a certain point. With Zipy's real time recording the picture was crystal clear. ### 48. Accelerating Bug-Fixing with Zipy **Rating:** 5.0/5.0 stars **Reviewed by:** Rupesh P. | Frontend Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Zipy?** Zipy has greatly enhanced our debugging process by consolidating user sessions, stack traces, logs, and payload data into one platform. Its remarkable feature of tagging bugs with release versions helps us quickly pinpoint the introduction of specific issues. **What do you dislike about Zipy?** Although Zipy is an exceptional tool, it occasionally experiences delays in sending alerts. Adding more real-time alert capabilities would be a valuable enhancement to this already outstanding service. **What problems is Zipy solving and how is that benefiting you?** Zipy has revolutionized our error resolution process, allowing us to identify and fix errors with unprecedented speed. This remarkable tool has significantly improved our debugging efficiency, resulting in a significant reduction in our overall time-to-resolution. Our developers have greatly benefited from the increased productivity and the ability to concentrate on enhancing features. ### 49. Great Product with unique features **Rating:** 5.0/5.0 stars **Reviewed by:** Shalabh S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Zipy?** They give option to debug frontend errors directly in product. **What do you dislike about Zipy?** Nothing. Product has been useful for me. **What problems is Zipy solving and how is that benefiting you?** Most important usecase is that it helps us track how user is behaving, whenever we launch a new/experimental product ### 50. Zipy Saves the Day: How This Tool Helped Me Find and Fix Critical Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Zipy?** I find Zipy incredibly useful in detailed network log analysis. The logs give me a clear picture of what's happening under the hood of my application, including requests and responses, network errors, and latency. This level of detail has helped me optimise my applications' performance and ensure that they're running smoothly. **What do you dislike about Zipy?** Zipy has been my go-to debugging tool since its early days, and I must say that it has been a game-changer for our development team. No dislike as of today **What problems is Zipy solving and how is that benefiting you?** Zipy has been my go-to debugging tool since its early days, and I must say that it has been a game-changer for our development team. Zipy has helped us to identify issues that we used to miss in our QA, ultimately saving us a lot of time and resources. - [View Zipy pricing details and edition comparison](https://www.g2.com/products/zipy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-22+18%3A12%3A27+-0500&secure%5Bsession_id%5D=2fa9df58-4fdd-4301-a95b-3c6cc4e46353&secure%5Btoken%5D=d0b9fc7bc48e04a5fa26c8a82e54d429b7529a4807a12237d6bccaa794c68ced&format=llm_user) ## Zipy Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Platform Basics** - Dynamic Segmentation - Journey Optimization **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting** - Real-Time Reporting - Trending - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Bug Monitoring** - Analytics - Bug History - Data Retention **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Visitor Information** - User Identification - Search Box **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Zipy Alternatives - [LogRocket](https://www.g2.com/products/logrocket/reviews) - 4.6/5.0 (2,355 reviews) - [PostHog](https://www.g2.com/products/posthog/reviews) - 4.5/5.0 (1,044 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,031 reviews)