Contentsquare is outstanding in offering a comprehensive information concerning the digital experience for customers and other stakeholders

The program captures the voice of customers to help us analyze their sentiments or concerns

The concept of behavioral analysis is something that Contentsquare has aggressively promoted and we tend to get the right customer journey

We have encountered the significant impact concerning AI powered insights, which equips our stakeholders with appropriate information

We optimize our engagement with clients, creating a highly effective working strategy Review collected by and hosted on G2.com.

Contentsquare has a price that is slightly higher and overwhelming

The implementation part from Contentsquare is time consuming Review collected by and hosted on G2.com.

I find Contentsquare to be an essential tool for understanding user behavior and optimizing our website performance. The platform's ease of use and visual clarity stand out the most for me, as they allow even those unfamiliar with the tool or data analysis to understand the insights effortlessly. I appreciate how Contentsquare helps find friction points quickly and provides behavioral insights, which significantly aid in optimizing conversion rates and overall performance. The AI-driven alerts are particularly valuable, flagging unusual changes in user behavior without needing me to dig through data manually. This level of efficiency saves me time and allows me to focus on more critical tasks. The tool supports A/B testing and comprehensive performance monitoring, which are crucial for continuous improvement. I am especially impressed by how effectively Contentsquare presents complex analytical data in a straightforward and accessible manner. Review collected by and hosted on G2.com.

Replay sessions can definitely use work, with issues such as them being choppy, seeming incomplete, skipping, or worse, not working at all. Review collected by and hosted on G2.com.

Love the tools to analyze site content and hone down on user sessions for real time site usability and identifying bugs. I also love the amount of webinars and trainings that Contentsquare offers on a regular basis. The support that these provide is so valuable and opens my mind to new ways to analyze data from my sites. Review collected by and hosted on G2.com.

Amount of traffic being analyzed. I wish I could see more traffic analyzed or at the least have disclaimers throughout the platform for the amount of traffic that is being analyzed. Data is still relevant with less traffic, but it's good to keep it in check. Review collected by and hosted on G2.com.

I appreciate how Contentsquare allows me to effortlessly track user behavior and analyze digital data without the need for complex instrumentation. This capability has been invaluable for measuring engagement metrics across our tools, crucial for our market analysis and business solution development. The feature set available, especially for analyzing traffic, conversions, and funnels, enables me to glean insights effectively, helping in the formulation of data-driven strategies. Moreover, I admire their responsive customer service team, which is always ready to assist and make my experience frictionless. The setup process was straightforward and did not present any hurdles, which was a huge time saver. Additionally, I think highly of the overall ability of Contentsquare to seamlessly integrate complex data analyses into my workflows, making it a sophisticated tool that is surprisingly easy to use. Review collected by and hosted on G2.com.

I would appreciate it if Contentsquare cached the latest URL upon logging out of a session. When I'm creating reports and the session logs me out, logging back in doesn't return me to the report I was working on. This disrupts my workflow and can be frustrating when I need to re-navigate to the specific work I was doing. Review collected by and hosted on G2.com.

I like the zoning analysis and error analysis features of Contentsquare, which provide me with a clear understanding of areas where we can improve our website. These features help in identifying the reasons behind the website's bounce rate, allowing us to address specific issues effectively. Such insights are invaluable in optimizing user experience and improving the website's performance. Furthermore, I appreciate how Contentsquare was relatively easy to set up compared to other tools. It didn't pose as much difficulty, which made the initial integration process smooth. I am also very satisfied with the overall performance of Contentsquare, as reflected in my high willingness to recommend it with a score of 10 out of 10. Review collected by and hosted on G2.com.

I found that some alerts I created in Contentsquare were broken after a few weeks. I believe there is room for improvement in the Alerts feature as more options need to be added. Specifically, I would like details showing which page is associated with each alert, and a wider range of category options. Review collected by and hosted on G2.com.

ContentSquare helps us quickly discover pain points and better understanding the customer flows on the website, while also providing recommendations and opportunities for improvements. I especially enjoy using the AI Sense feature and the CS live web browser extension that facilitates running analyses for users who aren't tool experts or data analysts by profession.

It is also easy to connect to other tech providers such as issue reporting-, internal communications- and A/B-testing tools. Review collected by and hosted on G2.com.

Requires quite an extensive implementation if you want to track additional data. We also discovered that URLs are treated differently from our other web analytics tool which made data validation and page mappings a bit of a challenge.

Mappings are useful but needs well structured page naming/URLs as the foundation, the tools for maintaining updated mappings are limited if the URLs are complex. In addition, sometimes we lack the ability to use User journeys on individual URLs.

Understanding zonings and the history of a page can be difficult there are a lot of updates during the analysis period. Review collected by and hosted on G2.com.

I appreciate Contentsquare for its ability to provide in-depth on-site analysis specifically for eCommerce websites. The setup and onboarding process was seamless, thanks to a knowledgeable Customer Success Manager who ensured everything was implemented correctly without any challenges. I really value how Contentsquare allows me to clearly understand customer behavior on our site, showing what they do and how they do it. This insight enabled us to identify and address a high bounce rate from Google Shopping users by running an A/B test on a new feature, which we verified through Contentsquare to have a positive impact. The features such as zoning, page comparator, impact analysis, and journey analysis are particularly valuable as they help in assessing customer behavior and understanding the impact of changes on performance. Contentsquare's analytical insights have been beneficial in informing decisions that enhance our eCommerce performance. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

This is the easiest behavioral analytics platform or tool I have used so far. You don't need to be an analyst to gain meaningful and valuable insights from it. Before using CS, we primarily relied on GA, but the results were only mediocre. During our recent eCommerce replatforming, Contentsquare allowed us to solve problems and address issues very quickly. Review collected by and hosted on G2.com.

It is pricey for sure. And the addons more so... Review collected by and hosted on G2.com.

The data it offers, along with the insights you can obtain, are both quick and adaptable to nearly any scenario you might need. I appreciate how easily the information can be tailored to fit a wide range of situations. The customer service and support teams are great, they are very helpful! Review collected by and hosted on G2.com.

At times, I find the modules to be less than user-friendly, and I frequently encounter technical issues, especially as AI becomes more integrated into the tools. I often have to log in repeatedly just to get the platform functioning properly. Additionally, obtaining the information we need for tracking and KPIs can be challenging, particularly when our pages are set up in complex ways. The recommendations provided are often too technical and require a lot of manual effort to implement. Review collected by and hosted on G2.com.

ContentSquare helps us to understand digital behaviour, It helps in taking something that could be really technical like analysing user journeys and interactions and turns it into something anyone can use. There is no need to be a data analyst to see what's working and where people get stuck on a website. Review collected by and hosted on G2.com.

I would say as per my experience with it, there is nothing to dislike i have found here. Review collected by and hosted on G2.com.