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Smartlook

By Cisco

4.6 out of 5 stars

How would you rate your experience with Smartlook?

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Smartlook Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Smartlook, enabling effortless visual analytics and effective UI/UX decision-making. (4 mentions)
Users value the visual analytics and heat maps of Smartlook, enabling informed UI/UX decisions effortlessly. (4 mentions)
Users love Smartlook's simple and intuitive UI, which enhances user behavior analysis and informed decision-making. (3 mentions)
Users value the visual analytics capabilities of Smartlook, which enhance understanding of user behavior on websites. (2 mentions)
Users appreciate the customization options of Smartlook, enabling tailored analytics to enhance user understanding. (2 mentions)
Users value the easy setup of Smartlook, enabling straightforward customization of heatmaps and analytics for informed decisions. (2 mentions)
Users praise Smartlook's custom heatmaps for providing valuable visual insights into user behavior and enhancing decision-making. (2 mentions)
Users love the screen recording feature of Smartlook, enhancing their understanding of user behavior and identifying bugs effectively. (1 mentions)
Users find Smartlook's interface occasionally overloaded and cumbersome, leading to frustration and prompting a move to competitors. (2 mentions)
Users find the cluttered interface of Smartlook occasionally overwhelming, affecting overall usability and experience. (1 mentions)
Users find the complex features of Smartlook challenging, especially with limited heat map tracking and record retention. (1 mentions)
Users find the dashboard issues affect usability, highlighting an overloaded interface and occasional visual glitches. (1 mentions)
Users find the limited 1-month data retention frustrating, impacting long-term tracking and analysis efforts. (1 mentions)
Users note limited features in Smartlook, including short tracking records and cumbersome heat map creation. (1 mentions)
Users note missing features in Smartlook, including limited tracking duration and difficulties with the player UI and heat maps. (1 mentions)

Top Pros or Advantages of Smartlook

1. Ease of Use
Users appreciate the ease of use of Smartlook, enabling effortless visual analytics and effective UI/UX decision-making.
See 4 mentions

See Related User Reviews

Victoria M.
VM

Victoria M.

Small-Business (50 or fewer emp.)

3.5/5

"Attractive, easy-to-use analytics for tracking user behavior"

What do you like about Smartlook?

- Clean, attractive interface that’s relatively easy to navigate - Custom dashboards let us focus on the metrics that matter - Useful Free plan - gr

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"I use smartlook to understand user behaviour on our website"

What do you like about Smartlook?

I like the best about Smartlook is that it helps me easily create heat maps and thus receive visual analytics of user behavior on our website, for exa

2. Insights
Users value the visual analytics and heat maps of Smartlook, enabling informed UI/UX decisions effortlessly.
See 4 mentions

See Related User Reviews

Victoria M.
VM

Victoria M.

Small-Business (50 or fewer emp.)

3.5/5

"Attractive, easy-to-use analytics for tracking user behavior"

What do you like about Smartlook?

- Clean, attractive interface that’s relatively easy to navigate - Custom dashboards let us focus on the metrics that matter - Useful Free plan - gr

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"I use smartlook to understand user behaviour on our website"

What do you like about Smartlook?

I like the best about Smartlook is that it helps me easily create heat maps and thus receive visual analytics of user behavior on our website, for exa

3. User Interface
Users love Smartlook's simple and intuitive UI, which enhances user behavior analysis and informed decision-making.
See 3 mentions

See Related User Reviews

Victoria M.
VM

Victoria M.

Small-Business (50 or fewer emp.)

3.5/5

"Attractive, easy-to-use analytics for tracking user behavior"

What do you like about Smartlook?

- Clean, attractive interface that’s relatively easy to navigate - Custom dashboards let us focus on the metrics that matter - Useful Free plan - gr

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"I use smartlook to understand user behaviour on our website"

What do you like about Smartlook?

I like the best about Smartlook is that it helps me easily create heat maps and thus receive visual analytics of user behavior on our website, for exa

4. Analytics
Users value the visual analytics capabilities of Smartlook, which enhance understanding of user behavior on websites.
See 2 mentions

See Related User Reviews

Victoria M.
VM

Victoria M.

Small-Business (50 or fewer emp.)

3.5/5

"Attractive, easy-to-use analytics for tracking user behavior"

What do you like about Smartlook?

- Clean, attractive interface that’s relatively easy to navigate - Custom dashboards let us focus on the metrics that matter - Useful Free plan - gr

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"I use smartlook to understand user behaviour on our website"

What do you like about Smartlook?

I like the best about Smartlook is that it helps me easily create heat maps and thus receive visual analytics of user behavior on our website, for exa

5. Customization
Users appreciate the customization options of Smartlook, enabling tailored analytics to enhance user understanding.
See 2 mentions

See Related User Reviews

Victoria M.
VM

Victoria M.

Small-Business (50 or fewer emp.)

3.5/5

"Attractive, easy-to-use analytics for tracking user behavior"

What do you like about Smartlook?

- Clean, attractive interface that’s relatively easy to navigate - Custom dashboards let us focus on the metrics that matter - Useful Free plan - gr

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"Smartlook was okay, but now we use MS Clarity"

What do you like about Smartlook?

Smatlook has a simple UI and is easy to set up, we are able to do custom heatmaps, funnels and other things that help us understand our users - and p

6. Easy Setup
Users value the easy setup of Smartlook, enabling straightforward customization of heatmaps and analytics for informed decisions.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"I use smartlook to understand user behaviour on our website"

What do you like about Smartlook?

I like the best about Smartlook is that it helps me easily create heat maps and thus receive visual analytics of user behavior on our website, for exa

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"Smartlook was okay, but now we use MS Clarity"

What do you like about Smartlook?

Smatlook has a simple UI and is easy to set up, we are able to do custom heatmaps, funnels and other things that help us understand our users - and p

7. Heatmaps
Users praise Smartlook's custom heatmaps for providing valuable visual insights into user behavior and enhancing decision-making.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"I use smartlook to understand user behaviour on our website"

What do you like about Smartlook?

I like the best about Smartlook is that it helps me easily create heat maps and thus receive visual analytics of user behavior on our website, for exa

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"Smartlook was okay, but now we use MS Clarity"

What do you like about Smartlook?

Smatlook has a simple UI and is easy to set up, we are able to do custom heatmaps, funnels and other things that help us understand our users - and p

8. Recording
Users love the screen recording feature of Smartlook, enhancing their understanding of user behavior and identifying bugs effectively.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Smartlook for user behavior analysis"

What do you like about Smartlook?

Smartlook is easy to use and has a free usage option. I track users who visit my website several times a week. The feature of viewing user movements a

Top Cons or Disadvantages of Smartlook

1. Frustration
Users find Smartlook's interface occasionally overloaded and cumbersome, leading to frustration and prompting a move to competitors.
See 2 mentions

See Related User Reviews

Victoria M.
VM

Victoria M.

Small-Business (50 or fewer emp.)

3.5/5

"Attractive, easy-to-use analytics for tracking user behavior"

What do you dislike about Smartlook?

- The interface can feel overloaded at times despite being convenient - Occasional visual glitches/small UI inconsistencies appear from time to time

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

2.0/5

"Smartlook was okay, but now we use MS Clarity"

What do you dislike about Smartlook?

It became cumberrsome to use and there were various issues. Price was also a concern, so we moved to MS Clarity recently.

2. Cluttered Interface
Users find the cluttered interface of Smartlook occasionally overwhelming, affecting overall usability and experience.
See 1 mentions

See Related User Reviews

Victoria M.
VM

Victoria M.

Small-Business (50 or fewer emp.)

3.5/5

"Attractive, easy-to-use analytics for tracking user behavior"

What do you dislike about Smartlook?

- The interface can feel overloaded at times despite being convenient - Occasional visual glitches/small UI inconsistencies appear from time to time

3. Complex Features
Users find the complex features of Smartlook challenging, especially with limited heat map tracking and record retention.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Smartlook for user behavior analysis"

What do you dislike about Smartlook?

The downside is that it only keeps a 1-month tracking record when used for free. It's also more difficult to create a heat map than other similar appl

4. Dashboard Issues
Users find the dashboard issues affect usability, highlighting an overloaded interface and occasional visual glitches.
See 1 mentions

See Related User Reviews

Victoria M.
VM

Victoria M.

Small-Business (50 or fewer emp.)

3.5/5

"Attractive, easy-to-use analytics for tracking user behavior"

What do you dislike about Smartlook?

- The interface can feel overloaded at times despite being convenient - Occasional visual glitches/small UI inconsistencies appear from time to time

5. Data Retention
Users find the limited 1-month data retention frustrating, impacting long-term tracking and analysis efforts.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Smartlook for user behavior analysis"

What do you dislike about Smartlook?

The downside is that it only keeps a 1-month tracking record when used for free. It's also more difficult to create a heat map than other similar appl

6. Limited Features
Users note limited features in Smartlook, including short tracking records and cumbersome heat map creation.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Smartlook for user behavior analysis"

What do you dislike about Smartlook?

The downside is that it only keeps a 1-month tracking record when used for free. It's also more difficult to create a heat map than other similar appl

7. Missing Features
Users note missing features in Smartlook, including limited tracking duration and difficulties with the player UI and heat maps.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Smartlook for user behavior analysis"

What do you dislike about Smartlook?

The downside is that it only keeps a 1-month tracking record when used for free. It's also more difficult to create a heat map than other similar appl

Smartlook Reviews (873)

View 2 Video Reviews
Reviews

Smartlook Reviews (873)

View 2 Video Reviews
4.6
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G2 reviews are authentic and verified.
Victoria M.
VM
QA Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Attractive, easy-to-use analytics for tracking user behavior"
What do you like best about Smartlook?

- Clean, attractive interface that’s relatively easy to navigate

- Custom dashboards let us focus on the metrics that matter

- Useful Free plan - great for trials and small projects

- Good toolset for collecting analytics and monitoring user actions Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

- The interface can feel overloaded at times despite being convenient

- Occasional visual glitches/small UI inconsistencies appear from time to time Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Mid-Market (51-1000 emp.)
"I use smartlook to understand user behaviour on our website"
What do you like best about Smartlook?

I like the best about Smartlook is that it helps me easily create heat maps and thus receive visual analytics of user behavior on our website, for example where user drop-off happens, etc. I use this everyday at work to see how users are using our website, which button are they clicking on, which button they are skipping, it helps me as a PM to make informed UI/UX decisions. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

There is not much that I dislike about Smartlook however I would say that they can improve their UI/UX to make it more easy to use and more straightforward, also they can improve dashboard analytics. Review collected by and hosted on G2.com.

Verified User in Design
UD
Small-Business (50 or fewer emp.)
"Smartlook for user behavior analysis"
What do you like best about Smartlook?

Smartlook is easy to use and has a free usage option. I track users who visit my website several times a week. The feature of viewing user movements at a higher speed saves time. It doesn't put too much load on the website. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

The downside is that it only keeps a 1-month tracking record when used for free. It's also more difficult to create a heat map than other similar applications, and the created heat map remains active for a short time and then deactivates automatically. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Smartlook was okay, but now we use MS Clarity"
What do you like best about Smartlook?

Smatlook has a simple UI and is easy to set up, we are able to do custom heatmaps, funnels and other things that help us understand our users - and potential users so we don't have to guess when we are making decisions. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

It became cumberrsome to use and there were various issues. Price was also a concern, so we moved to MS Clarity recently. Review collected by and hosted on G2.com.

Verified User in Media Production
UM
Mid-Market (51-1000 emp.)
"Best to observe users and find bugs"
What do you like best about Smartlook?

You will get all the user screen screen recordings. It's best for designers and PMs. It will also help you identify bugs and you can search specific users via custom user id.

Heatmap is also of great use. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

Sometimes it's slow. The player UI can be improved. It doesn't offer bulk search based on user ids Review collected by and hosted on G2.com.

Shubham P.
SP
Digital Marketing Associate
Mid-Market (51-1000 emp.)
"Easy way to analyze user behavior on a webpage"
What do you like best about Smartlook?

The most helpful feature of Smartlook is that it makes it easier for us to analyze user activities behavior on our webpages. It helps us to improve the user interface and user experience on our website. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

There is nothing much to dislike about Smartlook, but there are few things that needs to be improved for sure, like the filter options, error explanation and user interface. The filters should have more options like country and state selection to check the users interacting from our targeted locations. Second is error explanation. Sometimes the error does not properly explains what actually happened and what we need to improve. And the third is user interface. User interface might be difficult for the new users. Review collected by and hosted on G2.com.

Abdulhafeth S.
AS
CEO
Mid-Market (51-1000 emp.)
"Smartlook is really good at helping you observe the user behavior"
What do you like best about Smartlook?

We used it for https://quizplus.com I like the video recording, integrating it with the events, and the user profile. Also it is one of the best in terms of easiness of usage Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

bugs in the recording.

bugs in the funnel reports

slow in fixing the issues

slow in handling long period of time Review collected by and hosted on G2.com.

Mathew  V.
V
Mobile Apps
Computer Software
Small-Business (50 or fewer emp.)
"The Best Real App tracker"
What do you like best about Smartlook?

app tracking for analytics with real time monitioring with ease of use and impementation with great feature in support and integration in frequency use Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

package plan steps need to add more for the billing Review collected by and hosted on G2.com.

M. P.
MP
Marketing Agency Owner
Small-Business (50 or fewer emp.)
"Smartlook: A Must-Have for Website Analytics"
What do you like best about Smartlook?

I recently started using Smartlook for my website and am thoroughly impressed with the app. The user-friendly interface makes it easy for me to navigate and understand the data. What I like best about Smartlook are the in-depth visitor recordings that provide valuable insights into user behavior. This has helped me make informed decisions on how to improve my website's user experience.

Another feature that I appreciate is the seamless integration with popular website builders and e-commerce platforms. This has saved me a lot of time as I no longer have to switch between different tools to get the information I need.

Overall, I highly recommend Smartlook for anyone who wants to understand their website's visitors better and improve their performance. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

I haven't encountered any significant drawbacks with Smartlook. However, as every website and business has different needs and requirements, it's possible that some users may not find all the features they need in Smartlook. In such cases, it may be worth exploring alternative options to find the best fit for their needs. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

Hi there,

Wow, thanks for the glowing Smartlook review. I'm thrilled to hear you are gaining so much value from the product. I you haven't already, I'd like to invite you to join our Smartlook community. It's a great place to learn more about Smartlook --> https://bit.ly/smartlook-community.

All the best,

Lara

Priya P.
PP
product designer
Mid-Market (51-1000 emp.)
"best in industry to get insights on user journey and behaviour"
What do you like best about Smartlook?

it is very easy to use, i got introduced to it when i joined the company in march, and i picked it up and learned very fast, like in a week. as a designer, it helps me to the user behavior very well. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

sometimes all sessions are not properly recorded, there are glitches, hangs or some screen are just not shown, although it is not frequent but yes this happens. one more frustration is that sometimes sessions are not recorded of nearly happened session like an hours ago or two hour ago, but smartlook does not tell upfront that these sessions are not well recorded but we have to check all one by one and find out that they are not well recorded. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

Hi Priya,

Thanks so much for writing a review. We really appreciate it. We are so happy to hear that the tool is intuitive and easy to use. I'm sorry to hear about the issues you've been having with the recordings. If these problems persist, please do reach out to our wonderful support team. They'll be happy to investigate the issue. We want you to have the best Smartlook experience possible!

All the best,

Lara