What I like most about LogRocket is how easy it makes it to understand how users actually interact with our product and identify friction points in their experience.

As a Growth Product Manager at Genially, I use LogRocket extensively to analyze user behavior, investigate issues, and optimize key flows like signup and onboarding. Session replays are especially valuable because they allow me to see exactly where users struggle, rather than relying only on quantitative data.

It's also incredibly useful when running experiments, as it helps us understand not just what is happening, but why. Review collected by and hosted on G2.com.

There’s honestly not much I dislike about LogRocket, as it’s a really valuable tool in my day-to-day work. If I had to mention something, it would be that finding specific sessions or identifying patterns across multiple users can sometimes be a bit time-consuming, especially when analyzing experiments or complex user flows. Review collected by and hosted on G2.com.

The live feature has been valuable in troubleshooting issues that I can't immediately identify over the phone. Having a tool to take a look at a user session and give them a resolution immediately, without having to file tickets or make callbacks is fantastic! Having a backlog of sessions has allowed us to identify issues with order submission and increase our service

The ai summaries are helpful for very long sessions and we have even been able to use this tool to solve some fraud reported by customers.

One feature I’d love to see added is a mass export of video files. Review collected by and hosted on G2.com.

I do dislike the delay in the live feature. Another dislike is an inability to display all users on an account, I have to search individually by email. This could be improved by potentially allowing a batch search filter or an easy way to add multiple criteria Occasionally the program will miss recording a session or doesn’t pick up that we have a user signed in and active which has caused some headaches. Review collected by and hosted on G2.com.

The session replay is genuinely useful; being able to watch exactly what a user did before something broke, with the full console & network log alongside it, saves hours of back-and-forth with Engineering. It turns 'the user said something went wrong' into 'here's exactly what went wrong and when.' Review collected by and hosted on G2.com.

The UI feels a bit dated and cluttered at times; too much info competing for attention on the same screen. A cleaner KPIs dashboard with better visual hierarchy and faster access to the most-used features (session replay & error tracking) would go a long way. Feels like it was built for power users and never simplified for the rest of the team. Review collected by and hosted on G2.com.

The ability of LogRocket to capture issues from session recordings. We had several instances where LogRocket found issues which we never found during our UX audits. Also the AI Integration boost my productivity, I could get advice and suggestions within the app specific to the issue. The performance and quality of LogRocket has made us replace 3-4 other applications providing better ROI for our company. Review collected by and hosted on G2.com.

I can't create Jira tickets straight from LogRocket. As a PM, that is a much needed feature for me. Also the cross platform integrations needs to improve. Review collected by and hosted on G2.com.

It is the best way to help clients with technical issues they face. Sometimes you do not receive enough description about what the issue is. It is clear through log rocket to be able to see the steps to reproduce as well as if it may just be user error. It is easy to navigate through their portal and to sessions. My coworkers will send each other session clips to better understand a user's technical issue. It is a must have for any web development team! We use it every day! I am not entirely sure how it was integrated but I believe it was easy. The other tools they offer such as Galileo AI and product analytics is also extremely helpful in terms of product development - what features or user flows can be improved. Our previous product SmartLook has ended their product and we have returned back to LogRocket. It has clearly added so many new features and improvements. Review collected by and hosted on G2.com.

Nothing - usually I would have some dislikes but I think they continually try to improve their user experience and constantly ask for feedback which lets me know they care a lot about catering to their users. Maybe just the cost but it is definitely worth it! Review collected by and hosted on G2.com.

LogRocket makes it much easier to understand what users actually experienced when something goes wrong in our product. Having session replay, console logs, and network details all in one place speeds up investigations and cuts down on back-and-forth with customers. The search and filtering tools are particularly helpful for quickly narrowing in on a specific user, session, or issue. Overall, it’s helped our team turn vague bug reports into clear, actionable details for engineering. Review collected by and hosted on G2.com.

The interface can feel overwhelming at first, especially for new users who are still figuring out where everything is. With so many filters, session details, logs, and replay controls visible at once, it takes some time to understand what to focus on and navigate with confidence. A simpler onboarding experience, along with clearer in-product guidance, would make it easier to get value quickly and reduce the initial learning curve. Review collected by and hosted on G2.com.

We mainly use it for session replay, and it has become a crucial tool for finding issues that only happen in a specific state. Without full session replay, it would be very difficult to identify the root cause. The session replay UI looks like a normal browser, but it also includes a network logs tab, performance indicators, and details about the browser and operating system.

It also makes it much easier to spot UX problems—for example, by reviewing rage click events. When we release a new major feature, we check how users interact with it so we can fine-tune the experience. Sometimes we also receive incomplete issue reports from customer support, and then we can go back and see what actually happened for that user.

We built a solution around Logrocket that lets us track only users who have a repeated problem that we can’t reproduce. That way, if the issue happens again, we can replay their session and investigate with more context.

The platform’s performance has been really good, and we haven’t had any issues so far. I’ve also been in contact with their customer support, and they responded to my questions within a reasonable timeframe. Review collected by and hosted on G2.com.

I miss the feature that let me track only the users who are encountering an issue. Without it, we’re constantly struggling with our session recording quota. For a high-traffic web application, this can get expensive. Review collected by and hosted on G2.com.

What I like most about LogRocket is how seamlessly it combines session replay with deep technical diagnostics. Instead of only showing a video of what the user did, it pairs the visual recording with a synchronized timeline of console logs, network requests, JavaScript errors, and performance metrics. This removes much of the guesswork from debugging and reduces our reproduction time from hours to minutes. The interface is also highly intuitive, which makes it easy to pinpoint exactly where, why, and how a user ran into friction or experienced a crash. Worth it! Review collected by and hosted on G2.com.

While the platform is incredibly powerful, the pricing can scale up quickly as your volume of monthly tracked sessions increases. Additionally, setting up advanced data-masking rules to filter out sensitive PII (Personally Identifiable Information) requires careful initial configuration to ensure full compliance. Review collected by and hosted on G2.com.

Having access to recordings of how real users interact with your platform is invaluable. It provides insights that would otherwise be very difficult to uncover. The interface also makes it easy to identify useful analytics data, it’s insanely simple to integrate, and the free layer offers enough to get started with confidence. From there, you can pivot features and deliver more value to your actual clients. Review collected by and hosted on G2.com.

Sometimes it hides relevant information (masks it), which doesn’t seem sensible. An AI in LogRocket might be useful for deciding what should be hidden and what shouldn’t. Review collected by and hosted on G2.com.

It significantly reduces the time spent trying to reproduce issues and helps us determine whether a problem is related to the frontend, an API call, browser behavior, or the user flow itself. Review collected by and hosted on G2.com.

One thing I dislike is that LogRocket can still feel somewhat separate from the rest of the engineering toolchain. I would like deeper correlation between user sessions, backend observability, deployments, and code changes so investigations require less jumping between tools Review collected by and hosted on G2.com.