The ability to view deep technical insights along with quantitative and qualitative data to aid in improving the overall user experience. I also appreciate the proactive nature of the dashboard highlighting potential trouble areas so that I don't have to go looking for them. Lastly I like the ability to share sessions with others so that we can have deeper and more meaningful conversations about how to solve problems. We use this software on a weekly basis to help formulate strategic decisions. Review collected by and hosted on G2.com.

Some sessions will replay in an odd way making it difficult to assess what is going on - though this is not due to logrocket and more due to the browser settings for the user within the session. Review collected by and hosted on G2.com.

LogRocket is very easy to use and simple to integrate into an existing app. It provides an excellent overview of how users interact with the product and helps identify parts of the UI where they might be struggling. It’s also a great tool for debugging since you can see exactly what the user experienced before an issue occurred. Review collected by and hosted on G2.com.

Sometimes LogRocket masks certain data that isn’t actually sensitive, which can make it harder to fully understand what happened in a user session. Review collected by and hosted on G2.com.

- Truly an amazing tool for product, CRO, and analytics workflows.

- Built-in AI for advanced analysis helps surface patterns you’d otherwise miss.

-Automatic summaries on session recordings save hours of manual review.

-Galileo AI feels comparable to ChatGPT and other leading industry AI tools for quick insights and next-step suggestions.

- Customer support is outstanding: regular check-ins with the success team, quick troubleshooting, and issues resolved immediately.

-Overall polish and reliability feel above many industry-standard tools. Review collected by and hosted on G2.com.

- Not really a con, but a wishlist item: native A/B testing inside LogRocket would be fantastic. If that ships, it’d make an already great platform even more powerful. Review collected by and hosted on G2.com.

I use LogRocket to see what the customer actually experienced when they encounter errors, which used to feel almost impossible when just looking at raw logs. As a product-oriented engineer at a company in a complex domain, I also enjoy watching the customer experience and using the places where they encounter errors to drive product decisions. We can make updates to error patterns, and really back the decisions we ultimately make with customer data.

We're able to easily jump from error logs into the user's session. My favorite feature is being able to toggle the timestamp display -- no matter what other log source is driving me to LogRocket, I can match up the logs to the user experience exactly. Review collected by and hosted on G2.com.

I haven't done a full onboarding to LogRocket, so I bet there are a lot of features or ways to gain value from the product that I don't know about yet! Review collected by and hosted on G2.com.

LogRocket has been invaluable for understanding the new-user experience on our platform. The session replay feature helps us quickly identify where users get stuck or encounter friction. It catches issues that our own logging and error reporting miss completely. The setup was straightforward, and having visual context alongside technical data makes debugging and UX improvements much more efficient. Review collected by and hosted on G2.com.

The pricing tiers are a bit challenging. We're mostly satisfied with the free plan, but would like access to some of the more advanced features. However, the Team plan is quite expensive for us at this stage. A mid-tier option would be ideal for small teams that need more than the basics but aren't ready for $69 / month. Review collected by and hosted on G2.com.

LogRocket makes it incredibly easy to understand user behavior by combining session replay with console logs, network requests, and performance data. I really like how I can see exactly what a user experienced before they reported an issue. It saves me a lot of time debugging and helps my team prioritize what really matters. The integration with analytics tools is also smooth and adds extra value. Review collected by and hosted on G2.com.

Overall I’m very happy, but sometimes the setup process for larger apps can take a bit of extra time, and the pricing could be a little more flexible for early-stage startups. Other than that, the experience has been very positive. Review collected by and hosted on G2.com.

I am very easily able to debug issues with LogRocket. Any support ticket that we receive, it saves a lot of time to see the LogRocket session instead of setting up to replicate the issue. Having information about the network calls help debugging very convinient Review collected by and hosted on G2.com.

I was unable to navigate to our internal datadog logs from a LogRocket session to get more details on the API calls. If this could be possible with proper access in place, it would help resolving issues faster.

I was also not able to easily find the timestamps of the API calls being made. Having them available/more visible would be a better user experience and help in searching for relevant events during that time. Review collected by and hosted on G2.com.

The Session Replay feature is an absolute game-changer for me. Being able to see exactly what the user did before a crash occurs saves me hours of debugging. The integration with React and Redux state monitoring is seamless and provides deep insights into the app's behavior without needing to ask non-technical users for reproduction steps. Review collected by and hosted on G2.com.

The data retention period on the lower-tier plans is quite short, which can sometimes make it difficult to investigate issues reported after a few days. Additionally, the sheer amount of data collected can sometimes be overwhelming in the dashboard UI if you don't set up proper filters immediately. Review collected by and hosted on G2.com.

I work in Customer Support, so actually seeing what our customers did (vs. what they say they did) is SO VERY HELPFUL. Both to not bother them with extra questions, but also as a second source of truth that saves me time and going back and forth with my client. It's a tool I use in my everyday work when answering cases, and it was very easy to learn and implement in my day-to-day after switching from another similar tool.

It has a lot of filters available that are great for narrowing down your search as much as possible, and I especially love that it displays the network logs right and error information right there. Truly revolutionary when you know what it's like to get a customer to retrieve a HAR file.

While there's definitely a slight learning curve to utilize it, it's overall a great tool that I'm glad we have access to. I'm hoping to learn to use it to its full potential. Review collected by and hosted on G2.com.

The layout can feel a bit overwhelming at times, and it's less intuitive than I'd like. That said, I'm sure with a bit more training, I'll get the hang of it.

I also wish we could access logs from further back than 30 days. It would be a huge help for looking into older issues, but this might just be a limitation of our company's subscription plan. Review collected by and hosted on G2.com.

What I like best about LogRocket is the session replay feature. It lets me actually watch how real users move around our SaaS dashboard, where they click, where they get stuck, and what’s confusing for them. Instead of guessing, I can see what’s happening for myself, which makes it so much easier to spot problems and improve the experience. It’s also great for troubleshooting bugs and learning what features our power users love most. Review collected by and hosted on G2.com.

The main thing I don’t like about LogRocket is that there’s so much data, it can feel a bit overwhelming at first. It takes some time to figure out the filters and set up useful dashboards, especially if you’re new to this kind of tool. Also, if you have a lot of users, you might end up hitting your session limits pretty quickly and need to upgrade your plan. Review collected by and hosted on G2.com.