I like being able to view user recordings because it makes it easier to see where people get stuck and, in turn, helps them have a happier experience. Their chat feature is also really handy; I use it every day to answer our customers’ frequent questions. Overall, it’s always been easy to use, and their customer support remains excellent. I got help from support today regarding bot tracking and having that removed. The person I worked with was professional and helpful in resolving it, and they offered solutions that went above and beyond what I expected. Easy to integrate with our old website and our new one.

I like using Lucky Orange for heat maps, chat, and page landings, as it helps me see where people need help. I really appreciate seeing live updates on traffic because it tells me which people are coming from external links. The initial setup was easy for me.

I love seeing visitors in real-time and observing the statuses, as it allows me to understand at what level people are shopping, what they are looking for, and what they are doing on my store. It helps me identify the sections that are not performing well when I see angry clicks. The application is perfect for me. Moreover, the initial setup was very easy and the customer service is impeccable.