Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Under 1 day | Most common |
| Under 1 month | Also recurring |
| 1–3 months | Less common |
| 3–6 months | Occasional |
Smartlook is a good resource to help troubleshoot a customer's issue as you can see exactly how an issue occurred. Review collected by and hosted on G2.com.
I dislike that sometimes recordings cut off and it misses the issue Review collected by and hosted on G2.com.
- Clean, attractive interface that’s relatively easy to navigate
- Custom dashboards let us focus on the metrics that matter
- Useful Free plan - great for trials and small projects
- Good toolset for collecting analytics and monitoring user actions Review collected by and hosted on G2.com.
- The interface can feel overloaded at times despite being convenient
- Occasional visual glitches/small UI inconsistencies appear from time to time Review collected by and hosted on G2.com.
I like the best about Smartlook is that it helps me easily create heat maps and thus receive visual analytics of user behavior on our website, for example where user drop-off happens, etc. I use this everyday at work to see how users are using our website, which button are they clicking on, which button they are skipping, it helps me as a PM to make informed UI/UX decisions. Review collected by and hosted on G2.com.
There is not much that I dislike about Smartlook however I would say that they can improve their UI/UX to make it more easy to use and more straightforward, also they can improve dashboard analytics. Review collected by and hosted on G2.com.
Smartlook is easy to use and has a free usage option. I track users who visit my website several times a week. The feature of viewing user movements at a higher speed saves time. It doesn't put too much load on the website. Review collected by and hosted on G2.com.
The downside is that it only keeps a 1-month tracking record when used for free. It's also more difficult to create a heat map than other similar applications, and the created heat map remains active for a short time and then deactivates automatically. Review collected by and hosted on G2.com.
Smatlook has a simple UI and is easy to set up, we are able to do custom heatmaps, funnels and other things that help us understand our users - and potential users so we don't have to guess when we are making decisions. Review collected by and hosted on G2.com.
It became cumbersome to use and there were various issues. Price was also a concern, so we moved to MS Clarity recently. Review collected by and hosted on G2.com.
You will get all the user screen screen recordings. It's best for designers and PMs. It will also help you identify bugs and you can search specific users via custom user id.
Heatmap is also of great use. Review collected by and hosted on G2.com.
Sometimes it's slow. The player UI can be improved. It doesn't offer bulk search based on user ids Review collected by and hosted on G2.com.
The most helpful feature of Smartlook is that it makes it easier for us to analyze user activities behavior on our webpages. It helps us to improve the user interface and user experience on our website. Review collected by and hosted on G2.com.
There is nothing much to dislike about Smartlook, but there are few things that needs to be improved for sure, like the filter options, error explanation and user interface. The filters should have more options like country and state selection to check the users interacting from our targeted locations. Second is error explanation. Sometimes the error does not properly explains what actually happened and what we need to improve. And the third is user interface. User interface might be difficult for the new users. Review collected by and hosted on G2.com.
We used it for https://quizplus.com I like the video recording, integrating it with the events, and the user profile. Also it is one of the best in terms of easiness of usage Review collected by and hosted on G2.com.
bugs in the recording.
bugs in the funnel reports
slow in fixing the issues
slow in handling long period of time Review collected by and hosted on G2.com.
app tracking for analytics with real time monitioring with ease of use and impementation with great feature in support and integration in frequency use Review collected by and hosted on G2.com.
package plan steps need to add more for the billing Review collected by and hosted on G2.com.
I recently started using Smartlook for my website and am thoroughly impressed with the app. The user-friendly interface makes it easy for me to navigate and understand the data. What I like best about Smartlook are the in-depth visitor recordings that provide valuable insights into user behavior. This has helped me make informed decisions on how to improve my website's user experience.
Another feature that I appreciate is the seamless integration with popular website builders and e-commerce platforms. This has saved me a lot of time as I no longer have to switch between different tools to get the information I need.
Overall, I highly recommend Smartlook for anyone who wants to understand their website's visitors better and improve their performance. Review collected by and hosted on G2.com.
I haven't encountered any significant drawbacks with Smartlook. However, as every website and business has different needs and requirements, it's possible that some users may not find all the features they need in Smartlook. In such cases, it may be worth exploring alternative options to find the best fit for their needs. Review collected by and hosted on G2.com.
Hi there,
Wow, thanks for the glowing Smartlook review. I'm thrilled to hear you are gaining so much value from the product. I you haven't already, I'd like to invite you to join our Smartlook community. It's a great place to learn more about Smartlook --> https://bit.ly/smartlook-community.
All the best,
Lara
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
Is there any reason why smartlook would not record some portions of the user session?
Pricing provided by Smartlook.
