Best Session Replay Software for Small Business

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Session Replay category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Session Replay to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Session Replay category.

In addition to qualifying for inclusion in the Session Replay Software category, to qualify for inclusion in the Small Business Session Replay Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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27 Listings in Small Business Session Replay Available

Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

    Users
    • Software Engineer
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LogRocket Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Session Replay
    392
    Ease of Use
    313
    Insights
    218
    User Insights
    210
    User Behavior Tracking
    201
    Cons
    Session Management
    157
    Missing Features
    85
    Filtering Issues
    84
    Expensive
    81
    Search Difficulty
    73
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LogRocket features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    8.0
    Frustration Tracking
    Average: 8.2
    8.3
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Boston, Massachusetts
    Twitter
    @LogRocket
    14,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    490 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

Users
  • Software Engineer
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 29% Mid-Market
LogRocket Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Session Replay
392
Ease of Use
313
Insights
218
User Insights
210
User Behavior Tracking
201
Cons
Session Management
157
Missing Features
85
Filtering Issues
84
Expensive
81
Search Difficulty
73
LogRocket features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
8.0
Frustration Tracking
Average: 8.2
8.3
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.3
Seller Details
Company Website
Year Founded
2016
HQ Location
Boston, Massachusetts
Twitter
@LogRocket
14,845 Twitter followers
LinkedIn® Page
www.linkedin.com
490 employees on LinkedIn®
(1,036)4.5 out of 5
2nd Easiest To Use in Session Replay software
View top Consulting Services for PostHog
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments

    Users
    • Software Engineer
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PostHog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    226
    Easy Setup
    188
    Analytics
    176
    Insights
    149
    Session Recordings
    133
    Cons
    Learning Curve
    120
    Steep Learning Curve
    95
    Complexity
    70
    Confusion
    69
    Missing Features
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PostHog features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Frustration Tracking
    Average: 8.2
    7.8
    Search Box
    Average: 8.0
    7.5
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PostHog
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, US
    Twitter
    @posthog
    19,181 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments

Users
  • Software Engineer
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 16% Mid-Market
PostHog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
226
Easy Setup
188
Analytics
176
Insights
149
Session Recordings
133
Cons
Learning Curve
120
Steep Learning Curve
95
Complexity
70
Confusion
69
Missing Features
59
PostHog features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
7.8
Search Box
Average: 8.0
7.5
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
PostHog
Company Website
Year Founded
2020
HQ Location
San Francisco, US
Twitter
@posthog
19,181 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
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(51)4.5 out of 5
7th Easiest To Use in Session Replay software
View top Consulting Services for Microsoft Clarity
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy, and you'll start getting data in minutes. With advanced heatmaps, session recordings, and power

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Microsoft Clarity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Recording
    6
    Ease of Use
    5
    Insights
    5
    Session Recordings
    5
    User Behavior Tracking
    4
    Cons
    Filtering Issues
    3
    Limited Analysis
    2
    Limited Reporting
    2
    Recording Issues
    2
    Customization Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Microsoft Clarity features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    7.8
    Frustration Tracking
    Average: 8.2
    6.8
    Search Box
    Average: 8.0
    7.2
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,088,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy, and you'll start getting data in minutes. With advanced heatmaps, session recordings, and power

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Small-Business
  • 25% Mid-Market
Microsoft Clarity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Recording
6
Ease of Use
5
Insights
5
Session Recordings
5
User Behavior Tracking
4
Cons
Filtering Issues
3
Limited Analysis
2
Limited Reporting
2
Recording Issues
2
Customization Difficulty
1
Microsoft Clarity features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
7.8
Frustration Tracking
Average: 8.2
6.8
Search Box
Average: 8.0
7.2
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,088,873 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
(341)4.3 out of 5
11th Easiest To Use in Session Replay software
View top Consulting Services for Hotjar
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

    Users
    • Product Manager
    • Digital Marketing Specialist
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hotjar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Features
    12
    Heatmaps
    11
    Helpful
    10
    Session Replay
    10
    Cons
    Limitations
    5
    Expensive
    4
    Missing Features
    4
    Recording Issues
    4
    Difficult Filtering
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hotjar features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Frustration Tracking
    Average: 8.2
    8.6
    Search Box
    Average: 8.0
    9.1
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,586 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users
  • Product Manager
  • Digital Marketing Specialist
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 52% Small-Business
  • 37% Mid-Market
Hotjar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Features
12
Heatmaps
11
Helpful
10
Session Replay
10
Cons
Limitations
5
Expensive
4
Missing Features
4
Recording Issues
4
Difficult Filtering
3
Hotjar features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.5
Frustration Tracking
Average: 8.2
8.6
Search Box
Average: 8.0
9.1
Error and Bug Tracking
Average: 8.3
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,586 Twitter followers
LinkedIn® Page
www.linkedin.com
1,715 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lucky Orange’s powerful suite of website analytics tools including website heatmaps and session recordings coupled with its Discovery AI assistant make it easy to pinpoint opportunities to optimize yo

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 83% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Lucky Orange Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    48
    Ease of Use
    44
    Easy Setup
    38
    Session Replay
    38
    Heatmaps
    35
    Cons
    Expensive
    15
    Recording Issues
    14
    Plan Limitations
    12
    Limitations
    11
    Slow Loading
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Lucky Orange features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.2
    Frustration Tracking
    Average: 8.2
    7.8
    Search Box
    Average: 8.0
    7.3
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Overland Park, KS
    Twitter
    @luckyorange
    10,652 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lucky Orange’s powerful suite of website analytics tools including website heatmaps and session recordings coupled with its Discovery AI assistant make it easy to pinpoint opportunities to optimize yo

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 83% Small-Business
  • 12% Mid-Market
Lucky Orange Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
48
Ease of Use
44
Easy Setup
38
Session Replay
38
Heatmaps
35
Cons
Expensive
15
Recording Issues
14
Plan Limitations
12
Limitations
11
Slow Loading
9
Lucky Orange features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.2
Frustration Tracking
Average: 8.2
7.8
Search Box
Average: 8.0
7.3
Error and Bug Tracking
Average: 8.3
Seller Details
Company Website
Year Founded
2012
HQ Location
Overland Park, KS
Twitter
@luckyorange
10,652 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amplitude Session Replay is a type of analytics solution designed to help teams understand user behavior through high-fidelity replays of user sessions. This innovative tool merges qualitative insight

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Amplitude Session Replay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Session Replay
    61
    Ease of Use
    38
    User Behavior Tracking
    38
    Session Recordings
    35
    Insights
    26
    Cons
    Replay Issues
    28
    Filtering Issues
    15
    Capture Issues
    12
    Recording Issues
    12
    Data Inaccuracy
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amplitude Session Replay features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.2
    7.3
    Frustration Tracking
    Average: 8.2
    7.6
    Search Box
    Average: 8.0
    6.9
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Amplitude
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, CA
    Twitter
    @Amplitude_HQ
    22,325 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    974 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Amplitude Session Replay is a type of analytics solution designed to help teams understand user behavior through high-fidelity replays of user sessions. This innovative tool merges qualitative insight

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 26% Mid-Market
Amplitude Session Replay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Session Replay
61
Ease of Use
38
User Behavior Tracking
38
Session Recordings
35
Insights
26
Cons
Replay Issues
28
Filtering Issues
15
Capture Issues
12
Recording Issues
12
Data Inaccuracy
11
Amplitude Session Replay features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.2
7.3
Frustration Tracking
Average: 8.2
7.6
Search Box
Average: 8.0
6.9
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Amplitude
Company Website
Year Founded
2012
HQ Location
San Francisco, CA
Twitter
@Amplitude_HQ
22,325 Twitter followers
LinkedIn® Page
www.linkedin.com
974 employees on LinkedIn®
(601)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Session Replay software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

    Users
    • Digital Analyst
    • Digital Experience Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 45% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Contentsquare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    40
    Analytics
    32
    Ease of Use
    32
    Customer Understanding
    22
    Journey Analysis
    20
    Cons
    Complex Features
    11
    Missing Features
    11
    Complexity
    10
    Improvements Needed
    10
    Learning Curve
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Contentsquare features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Frustration Tracking
    Average: 8.2
    8.0
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,586 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

Users
  • Digital Analyst
  • Digital Experience Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 45% Enterprise
  • 32% Mid-Market
Contentsquare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
40
Analytics
32
Ease of Use
32
Customer Understanding
22
Journey Analysis
20
Cons
Complex Features
11
Missing Features
11
Complexity
10
Improvements Needed
10
Learning Curve
10
Contentsquare features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.9
Frustration Tracking
Average: 8.2
8.0
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.3
Seller Details
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,586 Twitter followers
LinkedIn® Page
www.linkedin.com
1,715 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Debugging
    53
    Insights
    47
    Features
    44
    Monitoring
    44
    Cons
    Learning Curve
    43
    Missing Features
    39
    Complexity
    29
    UX Improvement
    26
    Learning Difficulty
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Frustration Tracking
    Average: 8.2
    8.4
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Year Founded
    2005
    HQ Location
    Boston, MA
    Twitter
    @Dynatrace
    18,645 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,800 employees on LinkedIn®
    Ownership
    NYSE: DT
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Debugging
53
Insights
47
Features
44
Monitoring
44
Cons
Learning Curve
43
Missing Features
39
Complexity
29
UX Improvement
26
Learning Difficulty
25
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.3
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Dynatrace
Year Founded
2005
HQ Location
Boston, MA
Twitter
@Dynatrace
18,645 Twitter followers
LinkedIn® Page
www.linkedin.com
5,800 employees on LinkedIn®
Ownership
NYSE: DT
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easil

    Users
    • CEO
    • Owner
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 85% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Smartlook Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Insights
    3
    Analytics
    2
    Free Usage
    2
    User Interface
    2
    Cons
    Cluttered Interface
    1
    Complex Features
    1
    Dashboard Issues
    1
    Data Retention
    1
    Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Smartlook features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Frustration Tracking
    Average: 8.2
    8.4
    Search Box
    Average: 8.0
    8.4
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,514 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easil

Users
  • CEO
  • Owner
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 85% Small-Business
  • 12% Mid-Market
Smartlook Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Insights
3
Analytics
2
Free Usage
2
User Interface
2
Cons
Cluttered Interface
1
Complex Features
1
Dashboard Issues
1
Data Retention
1
Delays
1
Smartlook features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.4
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,514 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Ownership
NASDAQ:CSCO
(1,047)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Session Replay software
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fullstory Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Insights
    58
    Customer Support
    52
    Helpful
    46
    Data Analytics
    39
    Cons
    Learning Curve
    32
    Limitations
    27
    Difficulty
    17
    Missing Features
    17
    Limited Features
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fullstory features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Frustration Tracking
    Average: 8.2
    8.2
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Fullstory
    Company Website
    Year Founded
    2014
    HQ Location
    Atlanta, GA
    Twitter
    @fullstory
    4,909 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    568 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 38% Small-Business
Fullstory Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Insights
58
Customer Support
52
Helpful
46
Data Analytics
39
Cons
Learning Curve
32
Limitations
27
Difficulty
17
Missing Features
17
Limited Features
16
Fullstory features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.5
Frustration Tracking
Average: 8.2
8.2
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,909 Twitter followers
LinkedIn® Page
www.linkedin.com
568 employees on LinkedIn®
(317)4.7 out of 5
13th Easiest To Use in Session Replay software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plerdy CRO, SEO & A/B Testing Tools — a powerful toolkit designed to enhance conversions, refine user experience, and optimize your online store’s performance. 🚀 A/B Testing Tool With Plerdy's

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 90% Small-Business
    • 6% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Plerdy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Heatmaps
    16
    Ease of Use
    15
    Insights
    12
    SEO Optimization
    11
    Easy Setup
    9
    Cons
    Learning Curve
    11
    Steep Learning Curve
    5
    Complexity
    4
    Interface Usability
    4
    Not Intuitive
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Plerdy features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Frustration Tracking
    Average: 8.2
    8.6
    Search Box
    Average: 8.0
    8.4
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Plerdy
    Year Founded
    2017
    HQ Location
    Lviv, Lvivska
    Twitter
    @plerdy_com
    114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plerdy CRO, SEO & A/B Testing Tools — a powerful toolkit designed to enhance conversions, refine user experience, and optimize your online store’s performance. 🚀 A/B Testing Tool With Plerdy's

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 90% Small-Business
  • 6% Mid-Market
Plerdy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Heatmaps
16
Ease of Use
15
Insights
12
SEO Optimization
11
Easy Setup
9
Cons
Learning Curve
11
Steep Learning Curve
5
Complexity
4
Interface Usability
4
Not Intuitive
4
Plerdy features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
8.5
Frustration Tracking
Average: 8.2
8.6
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Plerdy
Year Founded
2017
HQ Location
Lviv, Lvivska
Twitter
@plerdy_com
114 Twitter followers
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
(689)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Session Replay software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mouseflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Insights
    31
    Heatmaps
    26
    Session Replay
    23
    Easy Setup
    22
    Cons
    Missing Features
    13
    Limitations
    12
    Expensive
    10
    Data Inaccuracy
    9
    Filtering Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mouseflow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Frustration Tracking
    Average: 8.2
    7.8
    Search Box
    Average: 8.0
    7.7
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mouseflow
    Company Website
    Year Founded
    2010
    HQ Location
    Copenhagen, Denmark
    Twitter
    @mouseflow
    1,753 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Mouseflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Insights
31
Heatmaps
26
Session Replay
23
Easy Setup
22
Cons
Missing Features
13
Limitations
12
Expensive
10
Data Inaccuracy
9
Filtering Issues
7
Mouseflow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
7.8
Search Box
Average: 8.0
7.7
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Mouseflow
Company Website
Year Founded
2010
HQ Location
Copenhagen, Denmark
Twitter
@mouseflow
1,753 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

    Users
    • Product Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Heap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Insights
    5
    Automation
    4
    Efficiency
    4
    Intuitive
    4
    Cons
    Data Inaccuracy
    4
    Data Management Issues
    3
    Slow Performance
    3
    Complex Features
    2
    Data Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Heap features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Frustration Tracking
    Average: 8.2
    8.9
    Search Box
    Average: 8.0
    9.1
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,586 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

Users
  • Product Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 35% Small-Business
Heap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Insights
5
Automation
4
Efficiency
4
Intuitive
4
Cons
Data Inaccuracy
4
Data Management Issues
3
Slow Performance
3
Complex Features
2
Data Management
2
Heap features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Frustration Tracking
Average: 8.2
8.9
Search Box
Average: 8.0
9.1
Error and Bug Tracking
Average: 8.3
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,586 Twitter followers
LinkedIn® Page
www.linkedin.com
1,715 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UX is a Digital Experience Analytics platform that turns user behavior into digital growth. We don’t just show you what users do – we show you why they do it. CUX combines numbers with behavioral c

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 70% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • cux.io features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.8
    Frustration Tracking
    Average: 8.2
    9.4
    Search Box
    Average: 8.0
    9.5
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    cux.io
    Year Founded
    2018
    HQ Location
    Wrocław, Poland
    Twitter
    @cux_io
    77 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UX is a Digital Experience Analytics platform that turns user behavior into digital growth. We don’t just show you what users do – we show you why they do it. CUX combines numbers with behavioral c

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 70% Small-Business
  • 30% Mid-Market
cux.io features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.8
Frustration Tracking
Average: 8.2
9.4
Search Box
Average: 8.0
9.5
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
cux.io
Year Founded
2018
HQ Location
Wrocław, Poland
Twitter
@cux_io
77 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
(51)4.9 out of 5
7th Easiest To Use in Session Replay software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can yo

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zipy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    9
    Session Replay
    9
    Ease of Use
    8
    Issue Detection
    6
    Tracking
    6
    Cons
    Session Issues
    4
    Session Management
    4
    Error Handling
    3
    Missing Features
    3
    Slow Loading
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zipy features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Frustration Tracking
    Average: 8.2
    9.1
    Search Box
    Average: 8.0
    9.4
    Error and Bug Tracking
    Average: 8.3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zipy
    Year Founded
    2020
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zipy is a trusted digital experience platform which combines session replay, frontend error monitoring, product analytics and prioritisation into one while ensuring privacy and security. What can yo

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 22% Mid-Market
Zipy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
9
Session Replay
9
Ease of Use
8
Issue Detection
6
Tracking
6
Cons
Session Issues
4
Session Management
4
Error Handling
3
Missing Features
3
Slow Loading
3
Zipy features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
8.3
Frustration Tracking
Average: 8.2
9.1
Search Box
Average: 8.0
9.4
Error and Bug Tracking
Average: 8.3
Seller Details
Seller
Zipy
Year Founded
2020
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®