# Best Session Replay Software for Medium-Sized Businesses

## How Many Session Replay Software Products Does G2 Track?

**Total Products under this Category:** 94

### Category Stats (Aug 2026)

- **Average Rating:** 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Verint Voice of the Customer (+0.65%) - Among all products in this category, Verint Voice of the Customer recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Session Replay Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 18,000+ Authentic Reviews
- 94+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Session Replay Software
 ![G2 Grid® for Session Replay Software plotting products by satisfaction and market presence](https://www.g2.com/categories/session-replay/grids.png?focus%5B%5D=68738&focus%5B%5D=13836&focus%5B%5D=1341420&focus%5B%5D=28305&focus%5B%5D=2056&focus%5B%5D=13911&focus%5B%5D=164053&focus%5B%5D=15273)

Highlighted products: LogRocket, Fullstory, Amplitude Session Replay, Contentsquare, Dynatrace, Hotjar by Contentsquare, Microsoft Clarity, and LaunchDarkly.

Underlying data: [Grid® JSON](https://www.g2.com/categories/session-replay/grids.json?focus%5B%5D=logrocket&focus%5B%5D=fullstory&focus%5B%5D=amplitude-session-replay&focus%5B%5D=contentsquare&focus%5B%5D=dynatrace&focus%5B%5D=hotjar-by-contentsquare&focus%5B%5D=microsoft-microsoft-clarity&focus%5B%5D=launchdarkly&segment=mid-market)

**Sponsored**

### GoodAccess

GoodAccess is a cybersecurity platform (SASE/SSE) that empowers medium-sized enterprises to easily implement Zero Trust Architecture (ZTA) in their infrastructure, regardless of its complexity or scale. By leveraging a Low-Code/No-Code approach, GoodAccess delivers a hardware-free, rapid deployment solution within hours or days, allowing companies to enhance their security without the need for in-house IT experts. Our platform ensures seamless integration with modern SaaS/cloud applications as well as legacy systems, protecting critical assets for remote and hybrid workforces. GoodAccess serves businesses with 50-5000 employees across diverse industries, particularly those adopting multi-cloud and SaaS environments. What does GoodAccess do? GoodAccess protects the customer’s infrastructure under one zero-trust umbrella, regardless of how complex, heterogeneous, or widespread it is. It is a good fit for companies supporting full-remote or hybrid modes of work using both company-issued and employees’ own devices. The low-code/no-code, cloud-based SASE platform allows medium-sized businesses to create and manage zero trust architecture easily. In today’s cybersecurity landscape, this is an essential part of any medium-sized organization’s security, and a highly effective enabler of regulatory compliance. The GoodAccess platform combines several latest technologies to tackle the most pressing cybersecurity challenges of today. ✅ Remote access and BYOD—Device security enforcement with device inventory and posture checks. ✅ Multi-factor authentication (MFA)---Unified MFA solution for all critical systems, including legacy applications. ✅ Identity-based access control (IAM/FwaaS)---Zero-Trust Architecture enabling control of all access by identity (SSO/SCIM). ✅ Network encryption and segmentation—Segmentation at maximum granularity radically reduces the attack surface. ✅ Full control and visibility—Security logs and reports from across the entire organization with SIEM integration. What makes GoodAccess unique? GoodAccess stands out by its usability-first design. It is an all-SaaS, zero-hardware platform that fits any infrastructure to deliver network-based Zero-Trust Architecture (SDP) without the need for an IT expert on staff. Our key uniquenesses include: ✅ Simplicity—Low-code/no-code/no-hardware platform for medium-sized organizations. ✅ Market-leading deployment time—GoodAccess takes hours to days to deploy. ✅ Infrastructure-agnostic—Deployable over any existing infrastructure. ✅ Easy management—No certified IT experts needed. ✅ Zero Trust on network layer—Allows for simple integration of legacy applications. ✅ Based in the EU—Ideal cybersecurity provider for NIS2 compliance. Interested in giving GoodAccess a shot? Book a Free Demo: https://calendar.goodaccess.com/meetings/eva-hisemova Start your Free Trial: https://app.goodaccess.com/free-trial/

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1398&secure%5Bchosen_at%5D=2026-08-15T20%3A31%3A01Z&secure%5Bdisplayable_resource_id%5D=1848&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=130601&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=130601&secure%5Bresource_id%5D=1398&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsession-replay%2Fmid-market&secure%5Btoken%5D=c5e1a5c88c3384df1ac0df3de581f8a06d29352e94548ff78a093f2f75118e5c&secure%5Burl%5D=https%3A%2F%2Fwww.goodaccess.com%2Flp%2Fenterprise-vpn&secure%5Burl_type%5D=custom_url)

### [LogRocket](https://www.g2.com/products/logrocket/reviews)

LogRocket is an AI session replay and product analytics tool that helps digital teams understand why users are having bad experiences and ship fixes more quickly. At the core of the platform is Galileo, LogRocket’s AI that continuously watches session replays from real users, reads support tickets, listens to customer calls, and tracks product changes to surface user struggles and technical issues automatically. LogRocket then routes these fixes into the development workflow (including AI coding tools such as Cursor and Claude Code) to help teams fix issues faster. LogRocket is used by engineers, product managers, and UX teams building web and mobile applications. Galileo surfaces issues proactively, so instead of going into the platform to look for problems, teams are alerted to what matters most and handed the context they need to act. Core capabilities include: - Session replay: Pixel-perfect recordings of user sessions captured alongside console logs, network requests, Redux state, and performance data, giving engineers the context needed to reproduce issues without guesswork. - Error and performance monitoring: Automatic capture of JavaScript errors, network failures, and performance degradation, surfaced alongside the session in which they occurred. - Product analytics: Funnel analysis, user segmentation, feature usage tracking, and retention metrics, built on the same session data used for debugging. - Workflow integrations: Connects with tools including Jira, GitHub, Datadog, and Intercom, routing issues identified in LogRocket into existing development and support workflows. - MCP server: Allows AI agents to connect directly to LogRocket, enabling them to watch real session replays and gain context on the user experience. LogRocket supports modern web frameworks, including React, Angular, and Vue, as well as native iOS and Android applications. LogRocket is shortening the distance between identifying a user problem and shipping a fix. The platform integrates with AI coding tools such as Cursor and Claude Code, allowing issues identified in the platform to be passed directly to an AI agent as a fully-loaded coding task, complete with session replay, error context, and reproduction steps.

**Average Rating:** 4.6/5.0

**Total Reviews:** 2,383

#### How Do G2 Users Rate LogRocket?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.0/10 (Category avg: 8.3/10)
- **Search Box:** 8.3/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind LogRocket?

- **Seller:** [LogRocket, Inc.](https://www.g2.com/sellers/logrocket-inc)
- **Company Website:** logrocket.com
- **Year Founded:** 2016
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @LogRocket  
14,756 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=57597095815499168d7d4ba8c529b11529c3d0d8bae37c0a12319ef0e48faf5a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10821405%2F&secure%5Burl_type%5D=linkedin_company_website)  
429 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, CTO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 30% Medium

#### What Do G2 Reviewers Say About LogRocket?

_AI-generated summary from verified user reviews_

##### Pros

- Users find **Session Replay** invaluable for understanding user interactions, enhancing troubleshooting and support effectiveness.
- Users commend LogRocket's **ease of use** , ensuring quick integration and efficient troubleshooting for teams of all skill levels.
- Users value the **powerful insights** from LogRocket, enhancing collaboration and streamlining the debugging process effectively.
- Users appreciate the **insightful user interactions tracking** of LogRocket, enhancing their understanding of customer behavior.
- Users value the **searchable user behavior tracking** in LogRocket, enhancing troubleshooting and improving product quality.

##### Cons

- Users often face **unavailability of sessions** , making it difficult to verify actions taken during use.
- Users find the **missing features** of LogRocket limiting, particularly regarding location-specific session management and network tracking.
- Users find **filtering issues** in LogRocket, making it difficult to query elements by ids or classes effectively.
- Users find LogRocket's pricing to be **expensive** , especially when compared to free self-hosted alternatives.
- Users find **search difficulty** challenging, as tracking user clicks and time ranges complicates the overall experience.

#### What Are Recent G2 Reviews of LogRocket?

**["Session Replays, performance, and errors—all without changing my workflow"](https://www.g2.com/survey_responses/logrocket-review-13050666)**

**Rating:** 4.5/5.0 stars

_— Yauhen D._

[Read full review](https://www.g2.com/survey_responses/logrocket-review-13050666)

**["Intuitive Network Debugging That Cuts Time and Makes Trending Errors Clear"](https://www.g2.com/survey_responses/logrocket-review-13241418)**

**Rating:** 4.5/5.0 stars

_— Grace B._

[Read full review](https://www.g2.com/survey_responses/logrocket-review-13241418)

### [Fullstory](https://www.g2.com/products/fullstory/reviews)

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates. From proactively highlighting areas for optimization to triggering real-time personalization that genuinely resonates, Fullstory’s behavioral data with agentic AI provides deeper and more immediately actionable insights beyond conventional web and product analytics. While other tools require extensive manual tagging that can lead to missed insights, Fullstory automatically collects, structures, and enriches the full spectrum of behavioral data from digital activities. Diagnostics on what users play and pause, what they copy and paste, where they zoom in & out, what apps are in use, then translates those behaviors into actions, insights, and recommendations, all aiding to improve customer and employee journeys. Agentic AI proactively highlights issues and provides recommendations to eliminate gaps in the digital experience, driving improved business outcomes. With a deeper understanding of customer and employee journeys, Fullstory provides the context needed to improve digital experiences, accelerate decision-making, and create human-centered experiences that drive revenue and reduce spend, faster.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,033

#### How Do G2 Users Rate Fullstory?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.5/10 (Category avg: 8.3/10)
- **Search Box:** 8.2/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Fullstory?

- **Seller:** [Fullstory](https://www.g2.com/sellers/fullstory)
- **Company Website:** www.fullstory.com
- **Year Founded:** 2014
- **HQ Location:** Atlanta, GA
- **Twitter:** @fullstory  
4,890 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=17669e7d21240fe44c13fea247be23a0c45421c1cadce5d9e19690640c49f3f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3654338%2F&secure%5Burl_type%5D=linkedin_company_website)  
559 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 37% Small

#### What Do G2 Reviewers Say About Fullstory?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive UI** of Fullstory, finding it easy to use and effective for analytics tasks.
- Users appreciate the **intuitive UI** of Fullstory, which simplifies dashboard setup and enhances usability significantly.
- Users commend Fullstory's **top-notch customer support** , enhancing confidence and ease of use for analytics and insights.
- Users value the **ease of use and insightful analytics** from Fullstory, enhancing their understanding of user behavior.
- Users value the **robust data analytics** in FullStory, providing deep insights into customer behavior and experiences.

##### Cons

- Users note a significant **learning curve** with Fullstory, though support teams help navigate the complexities effectively.
- Users find the **lack of customization and difficult data sharing** to be a significant limitation of Fullstory.
- Users note the **missing features** in Fullstory that hinder effective user flow and functionality across applications.
- Users find **difficulty** in data governance and customization, making it challenging to leverage Fullstory's full capabilities.
- Users find the **limited features** of Fullstory restrict their ability to track user flows and share data effectively.

#### What Are Recent G2 Reviews of Fullstory?

**["Robust, Easy-to-Use Insights with Outstanding FullStory Support"](https://www.g2.com/survey_responses/fullstory-review-12937876)**

**Rating:** 5.0/5.0 stars

_— Bobbi M._

[Read full review](https://www.g2.com/survey_responses/fullstory-review-12937876)

**["An useful tool to track your users' journey"](https://www.g2.com/survey_responses/fullstory-review-9718865)**

**Rating:** 4.5/5.0 stars

_— Federico M._

[Read full review](https://www.g2.com/survey_responses/fullstory-review-9718865)

#### What Are G2 Users Discussing About Fullstory?

- [What is FullStory used for?](https://www.g2.com/discussions/what-is-fullstory-used-for) - 1 comment, 1 upvote
- [What is Usetiful used for?](https://www.g2.com/discussions/what-is-usetiful-used-for) - 1 comment
- [How does FullStory work?](https://www.g2.com/discussions/fullstory-how-does-fullstory-work)
- [What is full story com?](https://www.g2.com/discussions/what-is-full-story-com)
- [How much does FullStory cost?](https://www.g2.com/discussions/how-much-does-fullstory-cost)

### [Contentsquare](https://www.g2.com/products/contentsquare/reviews)

Contentsquare is an AI-powered experience intelligence platform designed to help businesses understand customer behavior and optimize user engagement across digital channels. By capturing and analyzing high-fidelity behavioral and performance data from both web and mobile environments, Contentsquare provides teams with the insights necessary to enhance customer experiences, drive conversions, and ultimately increase customer lifetime value. This platform caters to a diverse range of industries and is particularly beneficial for enterprise brands looking to gain a deeper understanding of their customers. With over 2,000 trusted clients, Contentsquare is utilized by marketing, product, and UX teams to identify the reasons behind customer engagement or abandonment. The platform's ability to transform complex data into actionable insights allows organizations to make informed decisions that improve user experiences and boost overall performance. Contentsquare distinguishes itself from traditional analytics solutions by not only reporting on what has happened but also providing explanations for why certain behaviors occur. This is achieved through immersive visualizations that illustrate user journeys and interactions, coupled with AI-powered insights that highlight key trends and anomalies. The platform encompasses various analytical components, including Experience Analytics, Experience Monitoring, Product Analytics, and Voice of Customer, creating a comprehensive ecosystem for understanding customer dynamics. Key features of Contentsquare include its ability to visualize user interactions in real-time, monitor website performance, and analyze product usage patterns. These features empower teams to pinpoint areas of friction within the customer journey, enabling them to implement targeted improvements. Additionally, the Voice of Customer functionality allows businesses to gather and analyze customer feedback, further enriching the understanding of user needs and preferences. By leveraging these insights, organizations can reduce customer frustration, enhance satisfaction, and foster long-term loyalty. In summary, Contentsquare stands out in the experience intelligence category by offering a holistic approach to understanding customer behavior. Its combination of advanced analytics, AI-driven insights, and user-friendly visualizations equips teams with the tools they need to optimize digital experiences effectively. As businesses continue to navigate the complexities of customer engagement, Contentsquare provides a robust solution for driving meaningful improvements and achieving strategic objectives.

**Average Rating:** 4.6/5.0

**Total Reviews:** 631

#### How Do G2 Users Rate Contentsquare?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.9/10 (Category avg: 8.3/10)
- **Search Box:** 8.0/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Contentsquare?

- **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare)
- **Company Website:** www.contentsquare.com
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @Contentsquare  
6,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,687 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Analyst, Digital Experience Manager
- **Top Industries:** Retail, Apparel & Fashion
- **Company Size:** 45% Large, 33% Medium

#### What Do G2 Reviewers Say About Contentsquare?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **powerful insights** from Contentsquare, enhancing customer journeys and driving digital marketing success.
- Users value the **effortless user behavior tracking** and insightful analytics that drive data-informed decisions with Contentsquare.
- Users find **Contentsquare exceptionally easy to use** , allowing seamless tracking and analysis of user behavior and engagement.
- Users highly value the **insightful customer understanding** provided by Contentsquare, enhancing our eCommerce strategies effectively.
- Users value the **comprehensive journey analysis** provided by Contentsquare, enhancing insights into customer behaviors and experiences.

##### Cons

- Users find a lack of **missing features** for qualitative feedback integration and traffic analysis in Contentsquare.
- Users find the **complex features** of Contentsquare overwhelming, complicating usability and setup for effective application.
- Users find the **implementation process challenging** , especially when tracking additional data and managing URL mappings effectively.
- Users find the **steep learning curve** of Contentsquare challenging, often requiring significant time and effort to master.
- Users face a **steep learning curve** due to complex mappings and confusing UI, making mastery challenging.

#### What Are Recent G2 Reviews of Contentsquare?

**["Empowers Deep User Behavior Insights, Needs Simplified Setup"](https://www.g2.com/survey_responses/contentsquare-review-13229415)**

**Rating:** 4.0/5.0 stars

_— Tiberiu A._

[Read full review](https://www.g2.com/survey_responses/contentsquare-review-13229415)

**["Very usefull tool to analyze UX"](https://www.g2.com/survey_responses/contentsquare-review-7899135)**

**Rating:** 5.0/5.0 stars

_— Hugo S._

[Read full review](https://www.g2.com/survey_responses/contentsquare-review-7899135)

#### What Are G2 Users Discussing About Contentsquare?

- [What is Contentsquare used for?](https://www.g2.com/discussions/what-is-contentsquare-used-for) - 1 upvote

### [Amplitude Session Replay](https://www.g2.com/products/amplitude-session-replay/reviews)

Part of the Amplitude AI Analytics Platform, Amplitude Session Replay shows you real-time playback and visual analytics of user behavior in your digital product or experiences. These qualitative insights help you understand why users struggle and fix friction faster. Session Replay makes it easy for product teams, growth teams, marketing teams, or any team to unlock visual insights from their customer data: • Click directly from any chart, dashboard, or experiment to see replays of the user behavior behind the metrics. • AI summaries surface insights faster, so you don’t have to manually sift through every single session. • Heatmaps show you where users are active, while frustration and error analytics highlight pain points and broken features. • Multi-platform support lets you see users on web and mobile, without degrading performance. • Built-in privacy controls make sure all your insights are secure and compliant. And with Session Replay integrated in the rest of the Amplitude platform, its qualitative insights connect seamlessly with your quantitative data for enhanced impact. Turn feature frustration into a funnel chart, confirm experiment hypotheses, and personalize experiences with contextual insights. Plus, it lets you consolidate your tech stack. Amplitude Session Replay unlocks the full story of your customer experience—what they love, where they struggle, and why they’re doing what they’re doing. Use it to drive better engagement and fuel faster growth.

**Average Rating:** 4.3/5.0

**Total Reviews:** 184

#### How Do G2 Users Rate Amplitude Session Replay?

- **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 7.7/10 (Category avg: 8.3/10)
- **Search Box:** 7.5/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 7.3/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Amplitude Session Replay?

- **Seller:** [Amplitude](https://www.g2.com/sellers/amplitude)
- **Company Website:** amplitude.com
- **Year Founded:** 2012
- **HQ Location:** San Francisco, CA
- **Twitter:** @Amplitude\_HQ  
22,465 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41bec496bc5bd1d0a5d1edf21b69b85780517f04e14dae957599909e0aa05913&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3626155%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,130 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 42% Small, 32% Medium

#### What Do G2 Reviewers Say About Amplitude Session Replay?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **intuitive interface and powerful filtering** features of Amplitude Session Replay for analyzing user behavior.
- Users find the **ease of use** of Amplitude Session Replay enhances their analysis and usability research significantly.
- Users value the **integration of user behavior tracking** with Amplitude, enhancing their ability to analyze user journeys effectively.
- Users find **session recordings** invaluable for detecting problems and improving user experience during app journeys.
- Users appreciate the **powerful filtering and insights** of Amplitude Session Replay, enhancing their understanding of user behavior effectively.

##### Cons

- Users face **clunky navigation** in Amplitude Session Replay, making it tedious to analyze session data effectively.
- Users experience challenges with **filtering issues** , making it difficult to navigate and find relevant session information.
- Users experience **capture issues** with Amplitude Session Replay, including missed sessions and slow loading times for replays.
- Users experience **filtering issues** in Amplitude Session Replay, limiting the effectiveness of session analysis and user tracking.
- Users notice **data inaccuracy** , with missing user IDs and incomplete session captures complicating analysis and insights.

#### What Are Recent G2 Reviews of Amplitude Session Replay?

**["Transformed Our Product Optimization with Clear Journeys, Smart Insights, and Seamless UX"](https://www.g2.com/survey_responses/amplitude-session-replay-review-13133177)**

**Rating:** 5.0/5.0 stars

_— Charles Y._

[Read full review](https://www.g2.com/survey_responses/amplitude-session-replay-review-13133177)

**["Effortless Setup, Unmatched User Insights"](https://www.g2.com/survey_responses/amplitude-session-replay-review-12935564)**

**Rating:** 5.0/5.0 stars

_— moaz m._

[Read full review](https://www.g2.com/survey_responses/amplitude-session-replay-review-12935564)

### [Dynatrace](https://www.g2.com/products/dynatrace/reviews)

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,234

#### How Do G2 Users Rate Dynatrace?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.3/10 (Category avg: 8.3/10)
- **Search Box:** 8.4/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Dynatrace?

- **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace)
- **Year Founded:** 2005
- **HQ Location:** Boston, MA
- **Twitter:** @Dynatrace  
18,668 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=83c43c7495079d745f57a9f8c381cbe86f78689894d05ac3e6cb0ba76b16494d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F125999%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,060 employees on LinkedIn®
- **Ownership:** NYSE: DT

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 69% Large, 23% Medium

#### What Do G2 Reviewers Say About Dynatrace?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Dynatrace, highlighting its intuitive navigation and quick installation process.
- Users value the **real-time break point feature** for debugging code in production, enhancing their development process.
- Users commend the **quick information gathering** of Dynatrace, enhancing bug detection and overall debugging efficiency.
- Users value the **comprehensive data gathering** capabilities of Dynatrace, enabling efficient bug detection without production interruptions.
- Users find **monitoring** capabilities invaluable for quick insights and timely alerts on system issues, enhancing reliability.

##### Cons

- Users find the **learning curve steep** , with challenges in instrumentation and understanding the system effectively.
- Users are frustrated with **missing features** in Dynatrace, impacting data extraction and overall usability.
- Users find the **complexity of instrumentation** with Dynatrace can hinder effective problem investigation and ease of use.
- Users feel the **UI could be less cluttered** , making navigation and log viewing cumbersome for newcomers.
- Users find the **steep learning curve** of Dynatrace challenging, making it difficult to fully utilize its features.

#### What Are Recent G2 Reviews of Dynatrace?

**["Comprehensive Observability, Excellent AI, but Complex Pricing"](https://www.g2.com/survey_responses/dynatrace-review-13111992)**

**Rating:** 4.0/5.0 stars

_— Vishnu Vardhan N._

[Read full review](https://www.g2.com/survey_responses/dynatrace-review-13111992)

**["Davis AI Delivers Clear Root-Cause Insights and Real-Time User Monitoring"](https://www.g2.com/survey_responses/dynatrace-review-12645823)**

**Rating:** 4.5/5.0 stars

_— Sabina K._

[Read full review](https://www.g2.com/survey_responses/dynatrace-review-12645823)

#### What Are G2 Users Discussing About Dynatrace?

- [What is Dynatrace used for?](https://www.g2.com/discussions/what-is-dynatrace-used-for) - 3 comments
- [How do you use Rookout?](https://www.g2.com/discussions/how-do-you-use-rookout)
- [What is the use of Rookout?](https://www.g2.com/discussions/what-is-the-use-of-rookout)
- [What is offline debugging?](https://www.g2.com/discussions/what-is-offline-debugging)
- [What does Rookout do?](https://www.g2.com/discussions/what-does-rookout-do) - 2 comments

### [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews)

Hotjar by Contentsquare is a digital experience insights platform designed to help individuals, startups, and growing businesses understand what their website or web app visitors are doing — and why. Trusted by over 1 million websites across 180+ countries, it is the go-to behavior analytics tool for teams who want fast, actionable insights without needing a data analyst or a complex setup. At the core of the platform are three product areas: Observe, Ask, and Engage. Observe tools — including Heatmaps and Session Recordings — let you see exactly how users interact with your website. Heatmaps visualize where people click, scroll, and move, helping you spot areas of friction or missed opportunity at a glance. Session Recordings capture real user journeys so you can watch individual visits, identify behavior trends, and uncover bugs with console tracking. Ask tools — including Surveys and a Feedback Widget — bring the voice of your customers directly into the product experience. Run on-site or external surveys, trigger them at the right moment in the user journey, and choose from 30+ pre-built templates covering topics like churn, NPS, product satisfaction, and content relevance. Engage streamlines the entire user research process from end to end: recruit participants, schedule sessions, conduct interviews, and get automatic recordings and transcripts — all in one place. What sets Hotjar by Contentsquare apart is its combination of depth and simplicity. The tools are intuitive enough for marketers, designers, and product managers to use independently, yet powerful enough to surface meaningful insights that drive real decisions. Hotjar complements your existing analytics stack — tools like Google Analytics or Mixpanel — by adding the qualitative layer that explains the numbers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 332

#### How Do G2 Users Rate Hotjar by Contentsquare?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.6/10 (Category avg: 8.3/10)
- **Search Box:** 8.7/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 9.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Hotjar by Contentsquare?

- **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare)
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @Contentsquare  
6,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,687 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Digital Marketing Specialist
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 52% Small, 37% Medium

#### What Do G2 Reviewers Say About Hotjar by Contentsquare?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Hotjar's interface **easy to use** , appreciating its clear insights into user interactions and UX improvements.
- Users value Hotjar's **clear user interaction insights** through heatmaps, enhancing understanding of UX across devices.
- Users value the **clear overview of user interactions** provided by Hotjar's heatmaps, enhancing their understanding of UX issues.
- Users find Hotjar **incredibly helpful** for understanding user interactions, allowing for quick identification and resolution of UX issues.
- Users value the **session replay feature** of Hotjar for its intuitive insights into user interactions and UX improvements.

##### Cons

- Users find the **analytics features limited** and encounter issues with session recording quotas and data filtering.
- Users experience **missing features** with Hotjar, particularly in heatmaps and advanced analytics capabilities.
- Users find the **difficult filtering** of session recordings can hinder detailed analysis and cause frustration during reviews.
- Users find the **pricing expensive** , especially as costs rise with increased usage and the need for multiple features.
- Users face **filtering issues** with Hotjar, as advanced options are needed for better data management.

#### What Are Recent G2 Reviews of Hotjar by Contentsquare?

**["Robust Insights, Exceptional Support"](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-13229455)**

**Rating:** 5.0/5.0 stars

_— Tiberiu A._

[Read full review](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-13229455)

**["Hotjar Makes Understanding User Behavior Fast and Intuitive"](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12902944)**

**Rating:** 4.5/5.0 stars

_— Natanael G._

[Read full review](https://www.g2.com/survey_responses/hotjar-by-contentsquare-review-12902944)

#### What Are G2 Users Discussing About Hotjar by Contentsquare?

- [What is Hotjar used for?](https://www.g2.com/discussions/what-is-hotjar-used-for) - 1 upvote

### [Microsoft Clarity](https://www.g2.com/products/microsoft-microsoft-clarity/reviews)

Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy, and you'll start getting data in minutes. With advanced heatmaps, session recordings, and powerful user insights you will be able to get a deep understanding of user behavior on your website or mobile app. Experience a game-changing addition of Copilot in Microsoft Clarity. This cutting-edge artificial intelligence feature generates key session takeaways in natural language, saving you time and boosting productivity. Microsoft Clarity features include: Instant heatmaps, session recordings, powerful insights, Google Analytics integration, mobile sdk, and Copilot.

**Average Rating:** 4.5/5.0

**Total Reviews:** 55

#### How Do G2 Users Rate Microsoft Clarity?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.1/10 (Category avg: 8.3/10)
- **Search Box:** 6.8/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 7.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Microsoft Clarity?

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft  
13,091,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9458f51bd6ded48ad432a804f19ad736469f007787569b63827154231c315630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmicrosoft%2F&secure%5Burl_type%5D=linkedin_company_website)  
231,632 employees on LinkedIn®
- **Ownership:** MSFT

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 64% Small, 25% Medium

#### What Do G2 Reviewers Say About Microsoft Clarity?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **clear and visual insights** from Microsoft Clarity that enhance understanding of user behavior effectively.
- Users appreciate the **convenient and friendly interface** of Microsoft Clarity, enhancing their overall experience effortlessly.
- Users appreciate the **clear visual insights** provided by Microsoft Clarity, enhancing understanding of user behavior and intent.
- Users value the **clear visual insights** from session recordings in Microsoft Clarity, enhancing understanding of user behavior.
- Users value the **user behavior tracking** in Microsoft Clarity, enabling them to quickly identify and resolve usability issues.

##### Cons

- Users find the **filtering issues** in Microsoft Clarity cumbersome, affecting the precision and ease of analysis.
- Users find **limited analysis** capabilities in Microsoft Clarity, lacking depth in reporting and advanced user journey mapping.
- Users find the **limited reporting** capabilities of Microsoft Clarity restricts deeper insights for effective analysis.
- Users report encountering **recording issues** that hinder analysis of user interactions and cause delays.
- Users find the **customization difficulty** in Clarity limits their ability to tailor reports to specific needs effectively.

#### What Are Recent G2 Reviews of Microsoft Clarity?

**["Insightful, Free, and Effortlessly Integrates"](https://www.g2.com/survey_responses/microsoft-clarity-review-12562194)**

**Rating:** 4.5/5.0 stars

_— Rafał M._

[Read full review](https://www.g2.com/survey_responses/microsoft-clarity-review-12562194)

**["Empowers User Engagement Analysis, Needs Traffic Precision"](https://www.g2.com/survey_responses/microsoft-clarity-review-12930502)**

**Rating:** 4.0/5.0 stars

_— Mayank K._

[Read full review](https://www.g2.com/survey_responses/microsoft-clarity-review-12930502)

#### What Are G2 Users Discussing About Microsoft Clarity?

- [What is Microsoft Clarity used for?](https://www.g2.com/discussions/what-is-microsoft-clarity-used-for) - 1 comment, 2 upvotes

### [LaunchDarkly](https://www.g2.com/products/launchdarkly/reviews)

Founded in 2014 and headquartered in Oakland, California, LaunchDarkly serves over thousands of enterprises, including a quarter of the Fortune 500. LaunchDarkly is the runtime control platform for the AI era, trusted by software teams to control AI-generated code and AI agents in production at any scale. The LaunchDarkly platform delivers runtime control through two solutions: CodeControl and AgentControl. CodeControl helps teams ship AI-generated code confidently. With CodeControl, teams can observe production behavior, make changes in real time, and limit exposure based on actual impact. Through a combination of industry-leading feature flags, progressive rollouts, real-time observability, experimentation, and automatic recovery, LaunchDarkly gives organizations the ability to move at AI speed without giving up control. AgentControl helps teams keep AI agents in check in production, blocking bad behavior and steering responses in real time. Teams can configure prompts and models before launch, monitor and observe live performance and behavior, and automatically take action—without redeploying. When agents make curious decisions, or when small prompt or model changes cause big issues, AgentControl detects and corrects them as they happen. With runtime control across code and agents, LaunchDarkly helps enable teams to ship AI-built software with confidence, govern agent behavior in production, optimize AI performance and cost, build self-healing systems, and experiment continuously. The result is faster release velocity, lower production risk, and the ability to continuously adapt software and AI systems without slowing down to stay safer.

**Average Rating:** 4.5/5.0

**Total Reviews:** 818

#### How Do G2 Users Rate LaunchDarkly?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.1/10 (Category avg: 8.3/10)
- **Search Box:** 9.4/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.2/10 (Category avg: 8.4/10)

#### Who Is the Company Behind LaunchDarkly?

- **Seller:** [LaunchDarkly](https://www.g2.com/sellers/launchdarkly)
- **Company Website:** launchdarkly.com
- **Year Founded:** 2014
- **HQ Location:** Oakland, CA
- **Twitter:** @LaunchDarkly  
5,558 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fc5ad7d62bb32c8bb5174a5c9eb6769f3d558a3350e0902735230d06464f44de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3749939%2F&secure%5Burl_type%5D=linkedin_company_website)  
643 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Senior Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Medium, 35% Large

#### What Do G2 Reviewers Say About LaunchDarkly?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of LaunchDarkly, enjoying straightforward setup and intuitive UI for feature management.
- Users value the **ease of implementing feature flags** in LaunchDarkly, enabling seamless adjustments without downtime.
- Users value the **flexibility and intuitive design** of LaunchDarkly, enhancing feature flag management effortlessly.
- Users admire the **easy setup** of LaunchDarkly, making integration and configuration seamless even for beginners.
- Users value the **great documentation and ease of use** of LaunchDarkly, making implementation straightforward and efficient.

##### Cons

- Users find **feature flag management cumbersome** , particularly with A/B functionality, tagging, and holdout group handling.
- Users note **manual processes for managing flags** , which can hinder efficiency and complicate flag handling.
- Users express concern over **missing features** like crypto-signature support and enhanced flag management in LaunchDarkly.
- Users are frustrated by the **limited features** of LaunchDarkly, hindering automation and integration capabilities.
- Users find the **complex features** of LaunchDarkly cumbersome, complicating environment management and configuration updates.

#### What Are Recent G2 Reviews of LaunchDarkly?

**["Safer Production Rollouts with Instant Feature Toggles and Precise Targeting"](https://www.g2.com/survey_responses/launchdarkly-review-13211989)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/survey_responses/launchdarkly-review-13211989)

**["Powerful Feature Flag Platform with a Learning Curve"](https://www.g2.com/survey_responses/launchdarkly-review-13188334)**

**Rating:** 4.0/5.0 stars

_— Jeni J._

[Read full review](https://www.g2.com/survey_responses/launchdarkly-review-13188334)

#### What Are G2 Users Discussing About LaunchDarkly?

- [What is LaunchDarkly used for?](https://www.g2.com/discussions/what-is-launchdarkly-used-for) - 1 comment
- [What is Clientstream LaunchDarkly?](https://www.g2.com/discussions/what-is-clientstream-launchdarkly)
- [What is feature management?](https://www.g2.com/discussions/launchdarkly-what-is-feature-management)
- [How do I use LaunchDarkly?](https://www.g2.com/discussions/how-do-i-use-launchdarkly) - 1 comment
- [What is LaunchDarkly?](https://www.g2.com/discussions/what-is-launchdarkly)

### [PostHog](https://www.g2.com/products/posthog/reviews)

PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments and deploy new features, all in one platform. - DESIGN BETTER: Robust product analytics. Multivariate A/B experiments. User segmentation and 50+ integrations. PostHog has everything you need to build better products. - BUILD BETTER: Roll out new features safely with feature flags, debug issues with session recordings and plan new features with correlation analysis -- all in PostHog. - DEVELOP BETTER: Expect an SDK, API, event pipelines, an SQL-like syntax for deep analysis, and an open-source app platform. - SCALE BETTER: US or EU hosting available, powered by ClickHouse. Everything is SOC2 certified, GDPR-ready, and HIPAA-compliant. PostHog is scalable to teams of any size and priced based on usage. It's entirely open source, so you can inspect every line of code, make suggestions or even build directly on top of the product to add new features and integrations.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,046

#### How Do G2 Users Rate PostHog?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 7.9/10 (Category avg: 8.3/10)
- **Search Box:** 7.8/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 7.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind PostHog?

- **Seller:** [PostHog](https://www.g2.com/sellers/posthog)
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **Twitter:** @posthog  
21,577 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0dbee44285603bc7a98dd6983e1151650159ef93bca2893ba591e44bfd03c767&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fposthog%2F&secure%5Burl_type%5D=linkedin_company_website)  
201 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Founder
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 76% Small, 16% Medium

#### What Do G2 Reviewers Say About PostHog?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of PostHog, simplifying analytics management and boosting developer efficiency.
- Users love the **easy setup** of PostHog, allowing quick integration and seamless project management within minutes.
- Users appreciate PostHog for its **ease of use and detailed analytics** , simplifying user behavior tracking and website performance.
- Users value the **intuitive interface and detailed insights** of PostHog, aiding in understanding early traffic effectively.
- Users find the **session recordings** of PostHog immensely useful for analyzing user behavior effectively.

##### Cons

- Users find the **steep learning curve** of PostHog frustrating, as it complicates navigating its features and understanding data.
- Users report a **steep learning curve** with PostHog, finding its features challenging and frustrating to navigate effectively.
- Users find the **user interface intimidating** , leading to confusion, particularly with SQL queries and admin panel navigation.
- Users find the **initial setup complexity** of PostHog challenging, requiring time to navigate and understand its features.
- Users note the **missing features** in PostHog, leading to customization challenges and overlooked events.

#### What Are Recent G2 Reviews of PostHog?

**["PostHog Gives a Complete, Connected View of the Customer Journey"](https://www.g2.com/survey_responses/posthog-review-12905573)**

**Rating:** 5.0/5.0 stars

_— Amirhossein A._

[Read full review](https://www.g2.com/survey_responses/posthog-review-12905573)

**["A clearer way to connect experiments, sessions, and feature releases"](https://www.g2.com/survey_responses/posthog-review-13167962)**

**Rating:** 5.0/5.0 stars

_— Phil J._

[Read full review](https://www.g2.com/survey_responses/posthog-review-13167962)

#### What Are G2 Users Discussing About PostHog?

- [What is PostHog used for?](https://www.g2.com/discussions/what-is-posthog-used-for) - 1 comment
- [How does PostHog work?](https://www.g2.com/discussions/how-does-posthog-work)
- [What does PostHog do?](https://www.g2.com/discussions/what-does-posthog-do)

### [Glassbox](https://www.g2.com/products/glassbox/reviews)

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

**Average Rating:** 4.9/5.0

**Total Reviews:** 788

#### How Do G2 Users Rate Glassbox?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 9.8/10 (Category avg: 8.3/10)
- **Search Box:** 9.8/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 9.8/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Glassbox?

- **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox)
- **Company Website:** www.glassbox.com
- **Year Founded:** 2010
- **HQ Location:** London
- **Twitter:** @GlassboxDigital  
1,803 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a86bc192b8b339fb694c9046e07217cea07a19220fc62bc7b47b81f0bc0a651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10491772%2F&secure%5Burl_type%5D=linkedin_company_website)  
280 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Digital Analyst, Product Owner
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 77% Large, 18% Medium

#### What Do G2 Reviewers Say About Glassbox?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making.
- Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively.
- Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities.
- Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience.
- Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information.

##### Cons

- Users are frustrated by **session issues** , including split links, limited history access, and slow query responses.
- Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface.
- Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability.
- Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox.
- Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality.

#### What Are Recent G2 Reviews of Glassbox?

**["Essential for Identifying User Friction Points"](https://www.g2.com/survey_responses/glassbox-review-12699865)**

**Rating:** 4.0/5.0 stars

_— Basma K._

[Read full review](https://www.g2.com/survey_responses/glassbox-review-12699865)

**["Glassbox:Transforms Digital Insights with Powerful Analytics and Seamless Session Replays"](https://www.g2.com/survey_responses/glassbox-review-11982027)**

**Rating:** 5.0/5.0 stars

_— ADITYA T._

[Read full review](https://www.g2.com/survey_responses/glassbox-review-11982027)

#### What Are G2 Users Discussing About Glassbox?

- [What is Glassbox used for?](https://www.g2.com/discussions/what-is-glassbox-used-for)

### [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews)

Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,785

#### How Do G2 Users Rate Pendo?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.6/10 (Category avg: 8.3/10)
- **Search Box:** 8.0/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 7.4/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Pendo?

- **Seller:** [Pendo.io](https://www.g2.com/sellers/pendo-io)
- **Company Website:** www.pendo.io
- **Year Founded:** 2013
- **HQ Location:** Raleigh, North Carolina
- **Twitter:** @pendoio  
20,032 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=782193c1c09e352b322cb197c808871723a4ccea1007aefaacc82cd842b8b22e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5071271%2F&secure%5Burl_type%5D=linkedin_company_website)  
985 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Senior Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Medium, 21% Large

#### What Do G2 Reviewers Say About Pendo?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Pendo, finding it simple to implement features and engage customers effectively.
- Users value the **seamless integration of analytics and in-app guidance** , enhancing both user understanding and engagement.
- Users value the **seamless integration of analytics and in-app guidance** , enhancing understanding and user engagement significantly.
- Users value the **exceptional customer support** and the intuitive features that enhance user engagement and analytics.
- Users love the **seamless integration** of analytics and in-app guidance in Pendo, enhancing user engagement effortlessly.

##### Cons

- Users find Pendo lacks **essential features** , hindering user segmentation and complicating survey analysis and management.
- Users face **deletion recovery challenges** with Pendo, wishing for more self-service options to manage their guides.
- Users face a **steep learning curve** with Pendo, finding initial setup and customization confusing and time-consuming.
- Users experience a **steep learning curve** with Pendo, requiring significant time and effort to master the platform.
- Users experience **data inaccuracy** issues with Pendo, leading to frustration and complicating effective usage of the platform.

#### What Are Recent G2 Reviews of Pendo?

**["Effective Onboarding, Needs Better Metrics"](https://www.g2.com/survey_responses/pendo-review-11700777)**

**Rating:** 4.0/5.0 stars

_— Emma P._

[Read full review](https://www.g2.com/survey_responses/pendo-review-11700777)

**["Effective In-App Guides and Powerful Analytics for Understanding User Behavior"](https://www.g2.com/survey_responses/pendo-review-13074778)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/pendo-review-13074778)

#### What Are G2 Users Discussing About Pendo?

- [How is feature adoption measured?](https://www.g2.com/discussions/how-is-feature-adoption-measured) - 1 comment
- [What is feature adoption?](https://www.g2.com/discussions/what-is-feature-adoption) - 1 comment
- [What is pendo used for?](https://www.g2.com/discussions/what-is-pendo-used-for) - 1 comment

### [Statsig](https://www.g2.com/products/statsig/reviews)

Statsig combines experimentation, feature flagging, product analytics, and session replays into a single, powerful platform - helping your team build faster, and make smarter product decisions. All of Statsig's products are powered by a single of data and infrastructure, and can be run in your data warehouse. Today, thousands of companies rely on Statsig, including OpenAI, Notion, Atlassian, Microsoft. Statsig can help you... - Iterate Faster: Turn ideas into tests or scale your current experimentation program with the world’s most powerful experimentation infrastructure & stats engine. - Ship Smarter: Speed up releases without increasing risk. Link every release to product data for automated alerts and guardrails, then give your whole team the power to ship and watch the magic happen. - Learn more from your data: Empower every stakeholder on your team — from Product to Engineering to Data —with unified analytics, backed by one set of data and a full set of product analytics tools. The Statsig team has worked helped build data-driven cultures at some largest enterprises in the world - and we're here to help you, wherever you are on your journey. And no matter how big (or small) you are, our tools will scale to meet your needs and help you cut spend. Are you ready to start your data-driven journey?

**Average Rating:** 4.7/5.0

**Total Reviews:** 346

#### How Do G2 Users Rate Statsig?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 8.0/10 (Category avg: 8.3/10)
- **Search Box:** 8.1/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.9/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Statsig?

- **Seller:** [Amplitude](https://www.g2.com/sellers/amplitude)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, CA
- **Twitter:** @Amplitude\_HQ  
22,465 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=41bec496bc5bd1d0a5d1edf21b69b85780517f04e14dae957599909e0aa05913&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3626155%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,130 employees on LinkedIn®
- **Ownership:** NASDAQ: AMPL

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Product Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 29% Large

#### What Do G2 Reviewers Say About Statsig?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Statsig incredibly **intuitive and easy to use** , making experimentation seamless and efficient.
- Users find **Statsig's experimentation features** invaluable for quickly running AB tests and enhancing product decisions.
- Users value **clear analytics** from Statsig, providing essential insights into user behavior and experiment performance.
- Users highlight the **easy setup** of Statsig, enabling quick integration and seamless workflow for experiments.
- Users value the **quick integration and robust SDKs** of Statsig, enhancing the speed and efficiency of their projects.

##### Cons

- Users find the **learning curve steep** due to initial setup challenges and lack of clear guidance from help articles.
- Users find the **steep learning curve** of Statsig challenging, particularly due to initial setup complexities and unclear documentation.
- Users find a **lack of guidance** in the documentation, making it challenging for newcomers to navigate Statsig effectively.
- Users find the **UI confusing** with too many elements, making navigation and finding information challenging.
- Users feel the **missing features** hinder advanced training opportunities and tailored solutions for modern frameworks like Next.

#### What Are Recent G2 Reviews of Statsig?

**["Everything that my startup needed for experiments and metrics"](https://www.g2.com/survey_responses/statsig-review-8098828)**

**Rating:** 5.0/5.0 stars

_— Matteo H._

[Read full review](https://www.g2.com/survey_responses/statsig-review-8098828)

**["Statsig is the best experimentation tool on the planet"](https://www.g2.com/survey_responses/statsig-review-9019929)**

**Rating:** 5.0/5.0 stars

_— Leif F._

[Read full review](https://www.g2.com/survey_responses/statsig-review-9019929)

### [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews)

Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,074

#### How Do G2 Users Rate Heap by Contentsquare?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 9.0/10 (Category avg: 8.3/10)
- **Search Box:** 8.9/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 9.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Heap by Contentsquare?

- **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare)
- **Year Founded:** 2012
- **HQ Location:** Paris
- **Twitter:** @Contentsquare  
6,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,687 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Software Engineer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 54% Medium, 35% Small

#### What Do G2 Reviewers Say About Heap by Contentsquare?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Heap by Contentsquare to be **incredibly easy to use** , with seamless integration and no learning curve required.
- Users love the **auto capture feature** , which saves time and provides valuable insights into user behavior effortlessly.
- Users value Heap’s **automation of event tracking** , allowing effortless insights without extensive manual setup or engineering support.
- Users appreciate the **efficiency** of Heap's automatic event tracking, saving time for product and design teams.
- Users appreciate the **intuitive UI** of Heap, enabling effortless tracking without technical skills or developer assistance.

##### Cons

- Users face **data inaccuracy** challenges with Heap, making it difficult to establish a reliable source of truth.
- Users experience **data management issues** with Heap, finding the overwhelming data difficult to analyze and interpret.
- Users experience **slow performance** , noting that processes take time and advanced reports can be complex and laggy.
- Users find **complex features** challenging, requiring time to learn and adapt, which can hinder their experience.
- Users find the **overwhelming data volume** from Heap challenging, lacking advanced filtering options for clear insights.

#### What Are Recent G2 Reviews of Heap by Contentsquare?

**["A powerful analytics tool that works with minimal setup"](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12006099)**

**Rating:** 5.0/5.0 stars

_— Joanna J._

[Read full review](https://www.g2.com/survey_responses/heap-by-contentsquare-review-12006099)

**["Granular analytics tool"](https://www.g2.com/survey_responses/heap-by-contentsquare-review-6881344)**

**Rating:** 4.0/5.0 stars

_— Teerawat T._

[Read full review](https://www.g2.com/survey_responses/heap-by-contentsquare-review-6881344)

#### What Are G2 Users Discussing About Heap by Contentsquare?

- [What is Heap used for?](https://www.g2.com/discussions/what-is-heap-used-for)
- [How do you use Auryc?](https://www.g2.com/discussions/how-do-you-use-auryc)
- [How much does heap Analytics cost?](https://www.g2.com/discussions/how-much-does-heap-analytics-cost)
- [What is journey mapping?](https://www.g2.com/discussions/what-is-journey-mapping)
- [What heap means?](https://www.g2.com/discussions/what-heap-means)

### [Userpilot](https://www.g2.com/products/userpilot/reviews)

Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,008

#### How Do G2 Users Rate Userpilot?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 6.9/10 (Category avg: 8.3/10)
- **Search Box:** 8.3/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 6.5/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Userpilot?

- **Seller:** [Userpilot](https://www.g2.com/sellers/userpilot)
- **Company Website:** userpilot.com
- **Year Founded:** 2019
- **HQ Location:** Austin, US
- **Twitter:** @teamuserpilot  
808 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c85ec123b4ffbd9016513c48ede774c5330abacd367c6d4d6f7a2f792fdefa79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27027108%2F&secure%5Burl_type%5D=linkedin_company_website)  
81 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Medium, 38% Small

#### What Do G2 Reviewers Say About Userpilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **intuitive design** of Userpilot, which simplifies their experience and enhances productivity.
- Users value the **intuitive interface** of Userpilot, facilitating easy journey creation without the need for coding.
- Users find **easy setup** with Userpilot, appreciating the straightforward process and solid customer support throughout.
- Users value the **dedicated customer support** from Userpilot, enhancing their overall experience and efficiency.
- Users value the **helpful insights** from UserPilot, enhancing product engagement and improving customer interactions.

##### Cons

- Users find the **learning curve steep** , requiring significant time and effort to master all features effectively.
- Users experience a **steep learning curve** with Userpilot, finding it challenging to navigate its extensive features initially.
- Users note the **limited customization** in Userpilot, particularly regarding surveys and user segment flexibility, which hinders deeper insights.
- Users find **reporting complexities** in Userpilot challenging, along with a learning curve and limited advanced features.
- Users find the **pricing steep** , especially as user numbers grow, making it less suitable for startups.

#### What Are Recent G2 Reviews of Userpilot?

**["Great for product marketing teams"](https://www.g2.com/survey_responses/userpilot-review-13221493)**

**Rating:** 4.0/5.0 stars

_— Corinne O._

[Read full review](https://www.g2.com/survey_responses/userpilot-review-13221493)

**["Userpilot Makes Navigation Easy with Helpful Insights"](https://www.g2.com/survey_responses/userpilot-review-13179138)**

**Rating:** 5.0/5.0 stars

_— JD E._

[Read full review](https://www.g2.com/survey_responses/userpilot-review-13179138)

#### What Are G2 Users Discussing About Userpilot?

- [What is Userpilot used for?](https://www.g2.com/discussions/what-is-userpilot-used-for) - 1 upvote

### [Medallia Digital Experience Analytics (DXA)](https://www.g2.com/products/medallia-digital-experience-analytics-dxa/reviews)

Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all? Go beyond feedback and exceed customers expectations with Medallia Digital Experience Analytics (DXA). Medallia DXA contextualizes every piece of feedback with relevant behavioral insights, so teams can take action on what customers say and what they do, driving organization-wide impact.

**Average Rating:** 4.4/5.0

**Total Reviews:** 34

#### How Do G2 Users Rate Medallia Digital Experience Analytics (DXA)?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Frustration Tracking:** 7.7/10 (Category avg: 8.3/10)
- **Search Box:** 7.7/10 (Category avg: 8.0/10)
- **Error and Bug Tracking:** 8.1/10 (Category avg: 8.4/10)

#### Who Is the Company Behind Medallia Digital Experience Analytics (DXA)?

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia  
12,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8d80f3d6282d9c0ba5d566f563fb36c86bb89ad7f09e57400dd8a99467e21c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F49697%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,039 employees on LinkedIn®
- **Phone:** 650-321-3000

#### Who Uses This Product?

- **Top Industries:** Insurance, Telecommunications
- **Company Size:** 50% Large, 36% Medium

#### What Do G2 Reviewers Say About Medallia Digital Experience Analytics (DXA)?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **insightful session replays and journey analysis** of Medallia DXA, enhancing understanding of customer behavior.
- Users value the **effective communication of insights** from Medallia DXA, enhancing alignment and decision-making among teams.
- Users appreciate the **ease of use** of Medallia DXA, enhancing visibility into real customer behavior effortlessly.
- Users appreciate the **variety of features** in Medallia DXA, enabling detailed insights into real customer behavior and experiences.
- Users appreciate the **filtering options** in Medallia DXA, enhancing visibility into customer behavior for effective decision-making.

##### Cons

- Users struggle with the **manual effort required** for insights extraction, finding setup and configuration overly complex and time-consuming.
- Users find the **complex configuration** of Medallia DXA burdensome, hindering efficient data management and speed of adoption.
- Users find the **setup complexity** of Medallia DXA challenging, requiring extensive effort for effective data utilization.
- Users find Medallia DXA's **setup complexity** and manual efforts for insights extraction can hinder adoption and efficiency.
- Users find the **complex querying** process in Medallia DXA to be time-consuming and resource-intensive for extracting insights.

#### What Are Recent G2 Reviews of Medallia Digital Experience Analytics (DXA)?

**["Generates powerful insights for optimising customer experience"](https://www.g2.com/survey_responses/medallia-digital-experience-analytics-dxa-review-11428888)**

**Rating:** 5.0/5.0 stars

_— Gagandeep B._

[Read full review](https://www.g2.com/survey_responses/medallia-digital-experience-analytics-dxa-review-11428888)

**["Unlocks Real Customer Insights with Powerful Session Replays"](https://www.g2.com/survey_responses/medallia-digital-experience-analytics-dxa-review-12122175)**

**Rating:** 4.5/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/medallia-digital-experience-analytics-dxa-review-12122175)

#### What Are G2 Users Discussing About Medallia Digital Experience Analytics (DXA)?

- [What is decibel medallia?](https://www.g2.com/discussions/what-is-decibel-medallia)
- [What does decibel insight do?](https://www.g2.com/discussions/what-does-decibel-insight-do)
- [What is decibel tool?](https://www.g2.com/discussions/what-is-decibel-tool)

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