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Best Session Replay Software for Medium-Sized Businesses

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Session Replay category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Session Replay to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Session Replay category.

In addition to qualifying for inclusion in the Session Replay Software category, to qualify for inclusion in the Medium-Sized Business Session Replay Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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23 Listings in Session Replay Available
(2,246)4.6 out of 5
4th Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

    Users
    • Software Engineer
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LogRocket Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Session Replay
    400
    Ease of Use
    311
    User Insights
    212
    User Behavior Tracking
    207
    Insights
    204
    Cons
    Session Management
    152
    Missing Features
    85
    Expensive
    84
    Filtering Issues
    79
    Search Difficulty
    70
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LogRocket features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Frustration Tracking
    Average: 8.2
    8.3
    Search Box
    Average: 8.0
    8.4
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Boston, Massachusetts
    Twitter
    @LogRocket
    14,925 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    519 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

Users
  • Software Engineer
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 29% Mid-Market
LogRocket Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Session Replay
400
Ease of Use
311
User Insights
212
User Behavior Tracking
207
Insights
204
Cons
Session Management
152
Missing Features
85
Expensive
84
Filtering Issues
79
Search Difficulty
70
LogRocket features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
8.3
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.4
Seller Details
Company Website
Year Founded
2016
HQ Location
Boston, Massachusetts
Twitter
@LogRocket
14,925 Twitter followers
LinkedIn® Page
www.linkedin.com
519 employees on LinkedIn®
(828)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Session Replay software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fullstory Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Customer Support
    31
    Helpful
    26
    Insights
    26
    Session Replay
    21
    Cons
    Learning Curve
    18
    Limitations
    10
    Expensive
    9
    Difficulty
    8
    Limited Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fullstory features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    8.4
    Frustration Tracking
    Average: 8.2
    8.3
    Search Box
    Average: 8.0
    8.4
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Fullstory
    Company Website
    Year Founded
    2014
    HQ Location
    Atlanta, GA
    Twitter
    @fullstory
    4,928 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    554 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 29% Small-Business
Fullstory Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Customer Support
31
Helpful
26
Insights
26
Session Replay
21
Cons
Learning Curve
18
Limitations
10
Expensive
9
Difficulty
8
Limited Features
8
Fullstory features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
8.4
Frustration Tracking
Average: 8.2
8.3
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,928 Twitter followers
LinkedIn® Page
www.linkedin.com
554 employees on LinkedIn®

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(326)4.3 out of 5
10th Easiest To Use in Session Replay software
View top Consulting Services for Hotjar
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

    Users
    • Product Manager
    • Digital Marketing Specialist
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hotjar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Features
    11
    Heatmaps
    10
    Helpful
    10
    Session Replay
    9
    Cons
    Recording Issues
    4
    Difficult Filtering
    3
    Expensive
    3
    Filtering Issues
    3
    Inadequate Filtering
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hotjar features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Frustration Tracking
    Average: 8.2
    8.6
    Search Box
    Average: 8.0
    9.1
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,613 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,813 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users
  • Product Manager
  • Digital Marketing Specialist
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 51% Small-Business
  • 38% Mid-Market
Hotjar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Features
11
Heatmaps
10
Helpful
10
Session Replay
9
Cons
Recording Issues
4
Difficult Filtering
3
Expensive
3
Filtering Issues
3
Inadequate Filtering
3
Hotjar features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.5
Frustration Tracking
Average: 8.2
8.6
Search Box
Average: 8.0
9.1
Error and Bug Tracking
Average: 8.4
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,613 Twitter followers
LinkedIn® Page
www.linkedin.com
1,813 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    38
    Ease of Use
    37
    Monitoring
    34
    Analytics
    32
    Features
    31
    Cons
    Learning Curve
    30
    Learning Difficulty
    22
    Expensive
    21
    Complex Configuration
    18
    Complexity
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Frustration Tracking
    Average: 8.2
    8.4
    Search Box
    Average: 8.0
    8.4
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Year Founded
    2005
    HQ Location
    Boston, MA
    Twitter
    @Dynatrace
    18,594 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,802 employees on LinkedIn®
    Ownership
    NYSE: DT
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
38
Ease of Use
37
Monitoring
34
Analytics
32
Features
31
Cons
Learning Curve
30
Learning Difficulty
22
Expensive
21
Complex Configuration
18
Complexity
14
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.3
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Dynatrace
Year Founded
2005
HQ Location
Boston, MA
Twitter
@Dynatrace
18,594 Twitter followers
LinkedIn® Page
www.linkedin.com
5,802 employees on LinkedIn®
Ownership
NYSE: DT
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

    Users
    • Product Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Heap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Insights
    6
    Efficiency
    5
    Automation
    4
    Easy Setup
    4
    Cons
    Data Inaccuracy
    3
    Data Management Issues
    3
    Data Management
    2
    Data Overload
    2
    Limitations
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Heap features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Frustration Tracking
    Average: 8.2
    8.9
    Search Box
    Average: 8.0
    9.1
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,613 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,813 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

Users
  • Product Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 35% Small-Business
Heap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Insights
6
Efficiency
5
Automation
4
Easy Setup
4
Cons
Data Inaccuracy
3
Data Management Issues
3
Data Management
2
Data Overload
2
Limitations
2
Heap features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Frustration Tracking
Average: 8.2
8.9
Search Box
Average: 8.0
9.1
Error and Bug Tracking
Average: 8.4
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,613 Twitter followers
LinkedIn® Page
www.linkedin.com
1,813 employees on LinkedIn®
(108)4.3 out of 5
13th Easiest To Use in Session Replay software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amplitude Session Replay is a type of analytics solution designed to help teams understand user behavior through high-fidelity replays of user sessions. This innovative tool merges qualitative insight

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Amplitude Session Replay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Session Replay
    39
    User Behavior Tracking
    31
    Session Recordings
    21
    Analytics
    16
    Ease of Use
    16
    Cons
    Recording Issues
    11
    Replay Issues
    11
    Filtering Issues
    10
    Capture Issues
    9
    Slow Loading
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amplitude Session Replay features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.2
    7.1
    Frustration Tracking
    Average: 8.2
    7.6
    Search Box
    Average: 8.0
    6.7
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Amplitude
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, CA
    Twitter
    @Amplitude_HQ
    21,871 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    961 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Amplitude Session Replay is a type of analytics solution designed to help teams understand user behavior through high-fidelity replays of user sessions. This innovative tool merges qualitative insight

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 32% Mid-Market
Amplitude Session Replay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Session Replay
39
User Behavior Tracking
31
Session Recordings
21
Analytics
16
Ease of Use
16
Cons
Recording Issues
11
Replay Issues
11
Filtering Issues
10
Capture Issues
9
Slow Loading
9
Amplitude Session Replay features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.2
7.1
Frustration Tracking
Average: 8.2
7.6
Search Box
Average: 8.0
6.7
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Amplitude
Company Website
Year Founded
2012
HQ Location
San Francisco, CA
Twitter
@Amplitude_HQ
21,871 Twitter followers
LinkedIn® Page
www.linkedin.com
961 employees on LinkedIn®
(491)4.7 out of 5
Optimized for quick response
14th Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

    Users
    • Web Analyst
    • Digital Analyst
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 47% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Contentsquare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    25
    Analytics
    18
    Ease of Use
    15
    Customer Understanding
    14
    Helpful
    14
    Cons
    Complex Features
    8
    Improvements Needed
    7
    Missing Features
    5
    Complexity
    4
    Confusing Usability
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Contentsquare features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    8.9
    Frustration Tracking
    Average: 8.2
    8.0
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,613 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,813 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

Users
  • Web Analyst
  • Digital Analyst
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 47% Enterprise
  • 30% Mid-Market
Contentsquare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
25
Analytics
18
Ease of Use
15
Customer Understanding
14
Helpful
14
Cons
Complex Features
8
Improvements Needed
7
Missing Features
5
Complexity
4
Confusing Usability
4
Contentsquare features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
8.9
Frustration Tracking
Average: 8.2
8.0
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.4
Seller Details
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,613 Twitter followers
LinkedIn® Page
www.linkedin.com
1,813 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?

    Users
    No information available
    Industries
    • Telecommunications
    • Insurance
    Market Segment
    • 51% Enterprise
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Medallia Digital Experience Analytics (DXA) features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    7.6
    Frustration Tracking
    Average: 8.2
    7.7
    Search Box
    Average: 8.0
    8.1
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,299 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,974 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?

Users
No information available
Industries
  • Telecommunications
  • Insurance
Market Segment
  • 51% Enterprise
  • 34% Mid-Market
Medallia Digital Experience Analytics (DXA) features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
7.6
Frustration Tracking
Average: 8.2
7.7
Search Box
Average: 8.0
8.1
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,299 Twitter followers
LinkedIn® Page
www.linkedin.com
1,974 employees on LinkedIn®
Phone
650-321-3000
(1,001)4.5 out of 5
2nd Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments

    Users
    • Software Engineer
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PostHog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    220
    Easy Setup
    181
    Analytics
    172
    Insights
    149
    Session Recordings
    131
    Cons
    Learning Curve
    108
    Steep Learning Curve
    90
    Missing Features
    62
    Complexity
    60
    Confusion
    58
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PostHog features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Frustration Tracking
    Average: 8.2
    7.8
    Search Box
    Average: 8.0
    7.4
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PostHog
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, US
    Twitter
    @posthog
    18,272 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    124 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments

Users
  • Software Engineer
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 16% Mid-Market
PostHog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
220
Easy Setup
181
Analytics
172
Insights
149
Session Recordings
131
Cons
Learning Curve
108
Steep Learning Curve
90
Missing Features
62
Complexity
60
Confusion
58
PostHog features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
7.8
Search Box
Average: 8.0
7.4
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
PostHog
Company Website
Year Founded
2020
HQ Location
San Francisco, US
Twitter
@posthog
18,272 Twitter followers
LinkedIn® Page
www.linkedin.com
124 employees on LinkedIn®
(806)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Session Replay software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    210
    Session Replay
    190
    Insights
    173
    Helpful
    132
    Customer Understanding
    122
    Cons
    Session Issues
    70
    Not Intuitive
    65
    Learning Curve
    62
    Session Management
    62
    Missing Features
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Glassbox features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.8
    Frustration Tracking
    Average: 8.2
    9.8
    Search Box
    Average: 8.0
    9.8
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,823 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    269 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Session Replay
190
Insights
173
Helpful
132
Customer Understanding
122
Cons
Session Issues
70
Not Intuitive
65
Learning Curve
62
Session Management
62
Missing Features
54
Glassbox features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.8
Frustration Tracking
Average: 8.2
9.8
Search Box
Average: 8.0
9.8
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,823 Twitter followers
LinkedIn® Page
www.linkedin.com
269 employees on LinkedIn®
(1,551)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Insights
    76
    Features
    58
    Analytics
    57
    Helpful
    49
    Cons
    Missing Features
    28
    Learning Curve
    26
    Limitations
    26
    Learning Difficulty
    23
    Expensive
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pendo features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Frustration Tracking
    Average: 8.2
    8.1
    Search Box
    Average: 8.0
    7.5
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Pendo.io
    Company Website
    Year Founded
    2013
    HQ Location
    Raleigh, North Carolina
    Twitter
    @pendoio
    20,089 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,040 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 19% Enterprise
Pendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Insights
76
Features
58
Analytics
57
Helpful
49
Cons
Missing Features
28
Learning Curve
26
Limitations
26
Learning Difficulty
23
Expensive
19
Pendo features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.6
Frustration Tracking
Average: 8.2
8.1
Search Box
Average: 8.0
7.5
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Pendo.io
Company Website
Year Founded
2013
HQ Location
Raleigh, North Carolina
Twitter
@pendoio
20,089 Twitter followers
LinkedIn® Page
www.linkedin.com
1,040 employees on LinkedIn®
(689)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mouseflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Insights
    39
    Heatmaps
    31
    Session Replay
    29
    Analytics
    28
    Cons
    Missing Features
    20
    Limitations
    16
    Expensive
    13
    Session Management
    12
    Data Inaccuracy
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mouseflow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Frustration Tracking
    Average: 8.2
    7.8
    Search Box
    Average: 8.0
    7.7
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mouseflow
    Company Website
    Year Founded
    2010
    HQ Location
    Copenhagen, Denmark
    Twitter
    @mouseflow
    1,762 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Mouseflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Insights
39
Heatmaps
31
Session Replay
29
Analytics
28
Cons
Missing Features
20
Limitations
16
Expensive
13
Session Management
12
Data Inaccuracy
11
Mouseflow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
7.8
Search Box
Average: 8.0
7.7
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Mouseflow
Company Website
Year Founded
2010
HQ Location
Copenhagen, Denmark
Twitter
@mouseflow
1,762 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam

    Users
    • CEO
    • Product Manager
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UXCam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Session Replay
    8
    Error Tracking
    6
    User Behavior Tracking
    6
    Ease of Use
    5
    Cons
    Dashboard Issues
    3
    Search Difficulty
    3
    Cluttered Interface
    2
    Data Overload
    2
    Filtering Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UXCam features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Frustration Tracking
    Average: 8.2
    8.0
    Search Box
    Average: 8.0
    8.3
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UXCam
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @uxcam
    2,167 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam

Users
  • CEO
  • Product Manager
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 29% Mid-Market
UXCam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Session Replay
8
Error Tracking
6
User Behavior Tracking
6
Ease of Use
5
Cons
Dashboard Issues
3
Search Difficulty
3
Cluttered Interface
2
Data Overload
2
Filtering Issues
2
UXCam features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.7
Frustration Tracking
Average: 8.2
8.0
Search Box
Average: 8.0
8.3
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
UXCam
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@uxcam
2,167 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
(883)4.6 out of 5
Optimized for quick response
9th Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Starting at $249.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption.

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Userpilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    364
    Customer Support
    208
    Intuitive
    199
    Helpful
    191
    Easy Setup
    163
    Cons
    Learning Curve
    114
    Steep Learning Curve
    85
    Limited Customization
    58
    Limitations
    44
    Missing Features
    40
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Userpilot features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    6.8
    Frustration Tracking
    Average: 8.2
    8.2
    Search Box
    Average: 8.0
    6.5
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Userpilot
    Company Website
    Year Founded
    2019
    HQ Location
    Austin, US
    Twitter
    @teamuserpilot
    811 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption.

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 39% Small-Business
Userpilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
364
Customer Support
208
Intuitive
199
Helpful
191
Easy Setup
163
Cons
Learning Curve
114
Steep Learning Curve
85
Limited Customization
58
Limitations
44
Missing Features
40
Userpilot features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
6.8
Frustration Tracking
Average: 8.2
8.2
Search Box
Average: 8.0
6.5
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Userpilot
Company Website
Year Founded
2019
HQ Location
Austin, US
Twitter
@teamuserpilot
811 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types o

    Users
    • Digital Marketing Manager
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Crazy Egg Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Heatmaps
    8
    Easy Setup
    7
    Customer Support
    6
    Insights
    6
    Cons
    Limitations
    4
    Limited Features
    4
    Missing Features
    4
    Filtering Issues
    3
    Limited Analysis
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Crazy Egg features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    7.8
    Frustration Tracking
    Average: 8.2
    6.8
    Search Box
    Average: 8.0
    7.3
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Crazy Egg
    Year Founded
    2006
    HQ Location
    La Mirada, CA
    Twitter
    @CrazyEgg
    43,625 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit. With access to 5 different types o

Users
  • Digital Marketing Manager
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
Crazy Egg Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Heatmaps
8
Easy Setup
7
Customer Support
6
Insights
6
Cons
Limitations
4
Limited Features
4
Missing Features
4
Filtering Issues
3
Limited Analysis
2
Crazy Egg features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
7.8
Frustration Tracking
Average: 8.2
6.8
Search Box
Average: 8.0
7.3
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Crazy Egg
Year Founded
2006
HQ Location
La Mirada, CA
Twitter
@CrazyEgg
43,625 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®