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Best Session Replay Software for Medium-Sized Businesses

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Session Replay category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Session Replay to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Session Replay category.

In addition to qualifying for inclusion in the Session Replay Software category, to qualify for inclusion in the Medium-Sized Business Session Replay Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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23 Listings in Session Replay Available
(2,295)4.6 out of 5
4th Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

    Users
    • Software Engineer
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LogRocket Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Session Replay
    394
    Ease of Use
    307
    User Insights
    213
    User Behavior Tracking
    205
    Insights
    203
    Cons
    Session Management
    151
    Expensive
    81
    Filtering Issues
    79
    Missing Features
    79
    Search Difficulty
    70
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LogRocket features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Frustration Tracking
    Average: 8.2
    8.3
    Search Box
    Average: 8.0
    8.4
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2016
    HQ Location
    Boston, Massachusetts
    Twitter
    @LogRocket
    14,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    503 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogRocket combines session replay, product analytics, and error tracking – empowering software teams to create the ideal product experience.

Users
  • Software Engineer
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 29% Mid-Market
LogRocket Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Session Replay
394
Ease of Use
307
User Insights
213
User Behavior Tracking
205
Insights
203
Cons
Session Management
151
Expensive
81
Filtering Issues
79
Missing Features
79
Search Difficulty
70
LogRocket features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
8.3
Search Box
Average: 8.0
8.4
Error and Bug Tracking
Average: 8.4
Seller Details
Company Website
Year Founded
2016
HQ Location
Boston, Massachusetts
Twitter
@LogRocket
14,873 Twitter followers
LinkedIn® Page
www.linkedin.com
503 employees on LinkedIn®
(1,045)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Session Replay software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fullstory Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    34
    Ease of Use
    33
    Insights
    26
    Helpful
    24
    Session Replay
    21
    Cons
    Learning Curve
    18
    Limitations
    13
    Expensive
    10
    Difficulty
    9
    Steep Learning Curve
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fullstory features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Frustration Tracking
    Average: 8.2
    8.2
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Fullstory
    Company Website
    Year Founded
    2014
    HQ Location
    Atlanta, GA
    Twitter
    @fullstory
    4,917 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    563 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-c

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 38% Small-Business
Fullstory Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
34
Ease of Use
33
Insights
26
Helpful
24
Session Replay
21
Cons
Learning Curve
18
Limitations
13
Expensive
10
Difficulty
9
Steep Learning Curve
9
Fullstory features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
8.5
Frustration Tracking
Average: 8.2
8.2
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,917 Twitter followers
LinkedIn® Page
www.linkedin.com
563 employees on LinkedIn®
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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    39
    Ease of Use
    38
    Monitoring
    35
    Analytics
    32
    Features
    31
    Cons
    Learning Curve
    31
    Learning Difficulty
    22
    Expensive
    21
    Complex Configuration
    18
    Complexity
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Frustration Tracking
    Average: 8.2
    8.4
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Year Founded
    2005
    HQ Location
    Boston, MA
    Twitter
    @Dynatrace
    18,627 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,800 employees on LinkedIn®
    Ownership
    NYSE: DT
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
39
Ease of Use
38
Monitoring
35
Analytics
32
Features
31
Cons
Learning Curve
31
Learning Difficulty
22
Expensive
21
Complex Configuration
18
Complexity
15
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.3
Frustration Tracking
Average: 8.2
8.4
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Dynatrace
Year Founded
2005
HQ Location
Boston, MA
Twitter
@Dynatrace
18,627 Twitter followers
LinkedIn® Page
www.linkedin.com
5,800 employees on LinkedIn®
Ownership
NYSE: DT
(334)4.3 out of 5
10th Easiest To Use in Session Replay software
View top Consulting Services for Hotjar
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

    Users
    • Product Manager
    • Digital Marketing Specialist
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 51% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Hotjar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Features
    11
    Heatmaps
    10
    Helpful
    10
    Session Replay
    9
    Cons
    Recording Issues
    4
    Difficult Filtering
    3
    Expensive
    3
    Filtering Issues
    3
    Inadequate Filtering
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Hotjar features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.5
    Frustration Tracking
    Average: 8.2
    8.6
    Search Box
    Average: 8.0
    9.1
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,589 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,742 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users
  • Product Manager
  • Digital Marketing Specialist
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 51% Small-Business
  • 37% Mid-Market
Hotjar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Features
11
Heatmaps
10
Helpful
10
Session Replay
9
Cons
Recording Issues
4
Difficult Filtering
3
Expensive
3
Filtering Issues
3
Inadequate Filtering
3
Hotjar features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.5
Frustration Tracking
Average: 8.2
8.6
Search Box
Average: 8.0
9.1
Error and Bug Tracking
Average: 8.4
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,589 Twitter followers
LinkedIn® Page
www.linkedin.com
1,742 employees on LinkedIn®
(1,097)4.4 out of 5
15th Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

    Users
    • Product Manager
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Heap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Insights
    5
    Automation
    4
    Efficiency
    4
    Analytics
    3
    Cons
    Data Inaccuracy
    3
    Data Management Issues
    3
    Complex Features
    2
    Data Management
    2
    Data Overload
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Heap features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Frustration Tracking
    Average: 8.2
    8.9
    Search Box
    Average: 8.0
    9.1
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,589 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,742 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. - Impro

Users
  • Product Manager
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 35% Small-Business
Heap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Insights
5
Automation
4
Efficiency
4
Analytics
3
Cons
Data Inaccuracy
3
Data Management Issues
3
Complex Features
2
Data Management
2
Data Overload
2
Heap features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Frustration Tracking
Average: 8.2
8.9
Search Box
Average: 8.0
9.1
Error and Bug Tracking
Average: 8.4
Seller Details
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,589 Twitter followers
LinkedIn® Page
www.linkedin.com
1,742 employees on LinkedIn®
(509)4.7 out of 5
Optimized for quick response
12th Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

    Users
    • Digital Analyst
    • Digital Experience Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 47% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Contentsquare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    29
    Analytics
    22
    Ease of Use
    22
    Customer Understanding
    17
    Helpful
    15
    Cons
    Improvements Needed
    10
    Missing Features
    9
    Complex Features
    8
    Data Inaccuracy
    6
    Learning Curve
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Contentsquare features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Frustration Tracking
    Average: 8.2
    8.0
    Search Box
    Average: 8.0
    8.5
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,589 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,742 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

Users
  • Digital Analyst
  • Digital Experience Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 47% Enterprise
  • 30% Mid-Market
Contentsquare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
29
Analytics
22
Ease of Use
22
Customer Understanding
17
Helpful
15
Cons
Improvements Needed
10
Missing Features
9
Complex Features
8
Data Inaccuracy
6
Learning Curve
6
Contentsquare features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
9.0
Frustration Tracking
Average: 8.2
8.0
Search Box
Average: 8.0
8.5
Error and Bug Tracking
Average: 8.4
Seller Details
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,589 Twitter followers
LinkedIn® Page
www.linkedin.com
1,742 employees on LinkedIn®
(138)4.3 out of 5
11th Easiest To Use in Session Replay software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amplitude Session Replay is a type of analytics solution designed to help teams understand user behavior through high-fidelity replays of user sessions. This innovative tool merges qualitative insight

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 42% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Amplitude Session Replay Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Session Replay
    50
    User Behavior Tracking
    36
    Session Recordings
    28
    Ease of Use
    26
    Analytics
    21
    Cons
    Replay Issues
    17
    Filtering Issues
    12
    Recording Issues
    12
    Capture Issues
    11
    Slow Loading
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amplitude Session Replay features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.2
    7.4
    Frustration Tracking
    Average: 8.2
    7.6
    Search Box
    Average: 8.0
    6.9
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Amplitude
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, CA
    Twitter
    @Amplitude_HQ
    22,072 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    965 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Amplitude Session Replay is a type of analytics solution designed to help teams understand user behavior through high-fidelity replays of user sessions. This innovative tool merges qualitative insight

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 42% Small-Business
  • 27% Mid-Market
Amplitude Session Replay Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Session Replay
50
User Behavior Tracking
36
Session Recordings
28
Ease of Use
26
Analytics
21
Cons
Replay Issues
17
Filtering Issues
12
Recording Issues
12
Capture Issues
11
Slow Loading
10
Amplitude Session Replay features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.2
7.4
Frustration Tracking
Average: 8.2
7.6
Search Box
Average: 8.0
6.9
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Amplitude
Company Website
Year Founded
2012
HQ Location
San Francisco, CA
Twitter
@Amplitude_HQ
22,072 Twitter followers
LinkedIn® Page
www.linkedin.com
965 employees on LinkedIn®
(1,031)4.5 out of 5
2nd Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments

    Users
    • Software Engineer
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PostHog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    229
    Easy Setup
    185
    Analytics
    179
    Insights
    151
    Session Recordings
    138
    Cons
    Learning Curve
    115
    Steep Learning Curve
    92
    Complexity
    64
    Confusion
    64
    Missing Features
    64
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PostHog features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Frustration Tracking
    Average: 8.2
    7.8
    Search Box
    Average: 8.0
    7.5
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PostHog
    Company Website
    Year Founded
    2020
    HQ Location
    San Francisco, US
    Twitter
    @posthog
    18,647 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    167 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PostHog is the open-source, all-in-one platform that helps engineers build better products. We enable software teams to capture events, perform analytics, record user sessions, conduct experiments

Users
  • Software Engineer
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 16% Mid-Market
PostHog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
229
Easy Setup
185
Analytics
179
Insights
151
Session Recordings
138
Cons
Learning Curve
115
Steep Learning Curve
92
Complexity
64
Confusion
64
Missing Features
64
PostHog features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
7.8
Search Box
Average: 8.0
7.5
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
PostHog
Company Website
Year Founded
2020
HQ Location
San Francisco, US
Twitter
@posthog
18,647 Twitter followers
LinkedIn® Page
www.linkedin.com
167 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?

    Users
    No information available
    Industries
    • Insurance
    • Telecommunications
    Market Segment
    • 50% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Medallia Digital Experience Analytics (DXA) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    1
    Communication
    1
    Ease of Use
    1
    Feature Variety
    1
    Filtering Options
    1
    Cons
    Capture Issues
    1
    Complex Configuration
    1
    Complex Features
    1
    Complexity
    1
    Complex Querying
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Medallia Digital Experience Analytics (DXA) features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.2
    7.7
    Frustration Tracking
    Average: 8.2
    7.7
    Search Box
    Average: 8.0
    8.1
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,279 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,978 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all?

Users
No information available
Industries
  • Insurance
  • Telecommunications
Market Segment
  • 50% Enterprise
  • 36% Mid-Market
Medallia Digital Experience Analytics (DXA) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
1
Communication
1
Ease of Use
1
Feature Variety
1
Filtering Options
1
Cons
Capture Issues
1
Complex Configuration
1
Complex Features
1
Complexity
1
Complex Querying
1
Medallia Digital Experience Analytics (DXA) features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.2
7.7
Frustration Tracking
Average: 8.2
7.7
Search Box
Average: 8.0
8.1
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,279 Twitter followers
LinkedIn® Page
www.linkedin.com
1,978 employees on LinkedIn®
Phone
650-321-3000
(804)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Session Replay software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    210
    Session Replay
    190
    Insights
    174
    Helpful
    132
    Customer Understanding
    122
    Cons
    Session Issues
    70
    Not Intuitive
    65
    Session Management
    62
    Learning Curve
    61
    Missing Features
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Glassbox features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.8
    Frustration Tracking
    Average: 8.2
    9.8
    Search Box
    Average: 8.0
    9.8
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,827 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Session Replay
190
Insights
174
Helpful
132
Customer Understanding
122
Cons
Session Issues
70
Not Intuitive
65
Session Management
62
Learning Curve
61
Missing Features
54
Glassbox features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.8
Frustration Tracking
Average: 8.2
9.8
Search Box
Average: 8.0
9.8
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,827 Twitter followers
LinkedIn® Page
www.linkedin.com
268 employees on LinkedIn®
(1,567)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 62% Mid-Market
    • 19% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pendo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Insights
    77
    Features
    59
    Analytics
    57
    Helpful
    49
    Cons
    Missing Features
    28
    Learning Curve
    26
    Limitations
    25
    Learning Difficulty
    22
    Expensive
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pendo features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Frustration Tracking
    Average: 8.2
    8.1
    Search Box
    Average: 8.0
    7.5
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Pendo.io
    Company Website
    Year Founded
    2013
    HQ Location
    Raleigh, North Carolina
    Twitter
    @pendoio
    20,033 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,049 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employe

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 62% Mid-Market
  • 19% Enterprise
Pendo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Insights
77
Features
59
Analytics
57
Helpful
49
Cons
Missing Features
28
Learning Curve
26
Limitations
25
Learning Difficulty
22
Expensive
21
Pendo features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.6
Frustration Tracking
Average: 8.2
8.1
Search Box
Average: 8.0
7.5
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Pendo.io
Company Website
Year Founded
2013
HQ Location
Raleigh, North Carolina
Twitter
@pendoio
20,033 Twitter followers
LinkedIn® Page
www.linkedin.com
1,049 employees on LinkedIn®
(943)4.6 out of 5
Optimized for quick response
8th Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Starting at $249.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption.

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Userpilot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    282
    Intuitive
    176
    Customer Support
    165
    Helpful
    157
    Easy Setup
    144
    Cons
    Learning Curve
    95
    Steep Learning Curve
    83
    Limited Customization
    48
    Limitations
    41
    Expensive
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Userpilot features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.2
    6.8
    Frustration Tracking
    Average: 8.2
    8.2
    Search Box
    Average: 8.0
    6.5
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Userpilot
    Company Website
    Year Founded
    2019
    HQ Location
    Austin, US
    Twitter
    @teamuserpilot
    814 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption.

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 38% Small-Business
Userpilot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
282
Intuitive
176
Customer Support
165
Helpful
157
Easy Setup
144
Cons
Learning Curve
95
Steep Learning Curve
83
Limited Customization
48
Limitations
41
Expensive
38
Userpilot features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.2
6.8
Frustration Tracking
Average: 8.2
8.2
Search Box
Average: 8.0
6.5
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Userpilot
Company Website
Year Founded
2019
HQ Location
Austin, US
Twitter
@teamuserpilot
814 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
(689)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Session Replay software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mouseflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    56
    Insights
    38
    Heatmaps
    29
    Session Replay
    27
    Easy Setup
    26
    Cons
    Missing Features
    18
    Limitations
    14
    Expensive
    12
    Session Management
    11
    Data Inaccuracy
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mouseflow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    7.9
    Frustration Tracking
    Average: 8.2
    7.8
    Search Box
    Average: 8.0
    7.7
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Mouseflow
    Company Website
    Year Founded
    2010
    HQ Location
    Copenhagen, Denmark
    Twitter
    @mouseflow
    1,754 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Mouseflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
56
Insights
38
Heatmaps
29
Session Replay
27
Easy Setup
26
Cons
Missing Features
18
Limitations
14
Expensive
12
Session Management
11
Data Inaccuracy
10
Mouseflow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
7.9
Frustration Tracking
Average: 8.2
7.8
Search Box
Average: 8.0
7.7
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
Mouseflow
Company Website
Year Founded
2010
HQ Location
Copenhagen, Denmark
Twitter
@mouseflow
1,754 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam

    Users
    • CEO
    • Product Manager
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UXCam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Session Replay
    8
    Error Tracking
    6
    User Behavior Tracking
    6
    Ease of Use
    5
    Cons
    Dashboard Issues
    3
    Search Difficulty
    3
    Cluttered Interface
    2
    Data Overload
    2
    Filtering Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UXCam features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.7
    Frustration Tracking
    Average: 8.2
    8.0
    Search Box
    Average: 8.0
    8.3
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UXCam
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @uxcam
    2,160 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam

Users
  • CEO
  • Product Manager
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 56% Small-Business
  • 29% Mid-Market
UXCam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Session Replay
8
Error Tracking
6
User Behavior Tracking
6
Ease of Use
5
Cons
Dashboard Issues
3
Search Difficulty
3
Cluttered Interface
2
Data Overload
2
Filtering Issues
2
UXCam features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.7
Frustration Tracking
Average: 8.2
8.0
Search Box
Average: 8.0
8.3
Error and Bug Tracking
Average: 8.4
Seller Details
Seller
UXCam
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@uxcam
2,160 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
(61)4.2 out of 5
View top Consulting Services for VWO Insights - Web
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Entry Level Price:Starting at $139.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Find the unmet needs of your website visitors with VWO Insights - Web. Our powerful and precise behavior analytics engine, VWO Insights - Web, helps you identify bottlenecks and opportunities in you

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 52% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • VWO Insights - Web Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Features
    2
    AI Integration
    1
    Analytics
    1
    Automation
    1
    Cons
    Limited Features
    2
    Complexity Issues
    1
    Customization Difficulty
    1
    Expensive
    1
    Filtering Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • VWO Insights - Web features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    6.2
    Frustration Tracking
    Average: 8.2
    5.0
    Search Box
    Average: 8.0
    4.6
    Error and Bug Tracking
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    New Delhi
    Twitter
    @wingify
    7,373 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    468 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Find the unmet needs of your website visitors with VWO Insights - Web. Our powerful and precise behavior analytics engine, VWO Insights - Web, helps you identify bottlenecks and opportunities in you

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 52% Mid-Market
  • 33% Small-Business
VWO Insights - Web Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Features
2
AI Integration
1
Analytics
1
Automation
1
Cons
Limited Features
2
Complexity Issues
1
Customization Difficulty
1
Expensive
1
Filtering Issues
1
VWO Insights - Web features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
6.2
Frustration Tracking
Average: 8.2
5.0
Search Box
Average: 8.0
4.6
Error and Bug Tracking
Average: 8.4
Seller Details
Year Founded
2010
HQ Location
New Delhi
Twitter
@wingify
7,373 Twitter followers
LinkedIn® Page
www.linkedin.com
468 employees on LinkedIn®