Best Enterprise Session Replay Software

How Many Session Replay Software Products Does G2 Track?

Total Products under this Category: 103

Category Stats (Sep 2026)

  • Average Rating: 4.55/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Zuko Analytics (+0.85%) - Among all products in this category, Zuko Analytics recorded the largest rating increase compared to last month

Last updated: September 29, 2026

How Does G2 Rank Session Replay Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 18,100+ Authentic Reviews
  • 103+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Session Replay Software

G2 Grid® for Session Replay Software plotting products by satisfaction and market presence

Highlighted products: LogRocket, Contentsquare, Fullstory, Glassbox, Dynatrace, Pendo, Heap by Contentsquare, and Quantum Metric.

Underlying data: [Grid® JSON](https://www.g2.com/categories/session-replay/grids.json?focus%5B%5D=logrocket&focus%5B%5D=contentsquare&focus%5B%5D=fullstory&focus%5B%5D=glassbox&focus%5B%5D=dynatrace&focus%5B%5D=pendo-io-pendo&focus%5B%5D=heap-by-contentsquare&focus%5B%5D=quantum-metric&segment=enterprise)

LogRocket

LogRocket is an AI session replay and product analytics tool that helps digital teams understand why users are having bad experiences and ship fixes more quickly. At the core of the platform is Galileo, LogRocket’s AI that continuously watches session replays from real users, reads support tickets, listens to customer calls, and tracks product changes to surface user struggles and technical issues automatically. LogRocket then routes these fixes into the development workflow (including AI coding tools such as Cursor and Claude Code) to help teams fix issues faster. LogRocket is used by engineers, product managers, and UX teams building web and mobile applications. Galileo surfaces issues proactively, so instead of going into the platform to look for problems, teams are alerted to what matters most and handed the context they need to act. Core capabilities include: - Session replay: Pixel-perfect recordings of user sessions captured alongside console logs, network requests, Redux state, and performance data, giving engineers the context needed to reproduce issues without guesswork. - Error and performance monitoring: Automatic capture of JavaScript errors, network failures, and performance degradation, surfaced alongside the session in which they occurred. - Product analytics: Funnel analysis, user segmentation, feature usage tracking, and retention metrics, built on the same session data used for debugging. - Workflow integrations: Connects with tools including Jira, GitHub, Datadog, and Intercom, routing issues identified in LogRocket into existing development and support workflows. - MCP server: Allows AI agents to connect directly to LogRocket, enabling them to watch real session replays and gain context on the user experience. LogRocket supports modern web frameworks, including React, Angular, and Vue, as well as native iOS and Android applications. LogRocket is shortening the distance between identifying a user problem and shipping a fix. The platform integrates with AI coding tools such as Cursor and Claude Code, allowing issues identified in the platform to be passed directly to an AI agent as a fully-loaded coding task, complete with session replay, error context, and reproduction steps.

Average Rating: 4.6/5.0

Total Reviews: 2,428

How Do G2 Users Rate LogRocket?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.0/10 (Category avg: 8.4/10)
  • Search Box: 8.3/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind LogRocket?

  • Seller: LogRocket, Inc.
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Boston, Massachusetts
  • Twitter: @LogRocket
    14,756 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    429 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, CTO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 30% Medium

What Do G2 Reviewers Say About LogRocket?

AI-generated summary from verified user reviews

Pros
  • Users find session replay invaluable for understanding user interactions and diagnosing problems efficiently, enhancing support and workflows.
  • Users appreciate the ease of use in LogRocket, enabling quick adoption and effective implementation for all skill levels.
  • Users value the powerful insights from LogRocket, enhancing visibility into user issues and streamlining debugging processes.
  • Users love the user insights from LogRocket, helping them understand actual interactions and improve their products effectively.
  • Users value the user behavior tracking of LogRocket, enhancing troubleshooting and understanding of product interactions.
Cons
  • Users encounter unreliable session availability, making it challenging to verify actions and affecting their workflow.
  • Users find LogRocket lacking in essential features like location-based session controls and improved network inspection.
  • Users experience filtering issues with LogRocket, making it difficult to query elements effectively and customize reports.
  • Users feel that LogRocket's pricing is expensive, especially with many sessions, limiting accessibility for some businesses.
  • Users find search difficulty in LogRocket, particularly with time ranges and tracking user clicks.

What Are Recent G2 Reviews of LogRocket?

Contentsquare

Contentsquare is an AI-powered experience intelligence platform designed to help businesses understand customer behavior and optimize user engagement across digital channels. By capturing and analyzing high-fidelity behavioral and performance data from both web and mobile environments, Contentsquare provides teams with the insights necessary to enhance customer experiences, drive conversions, and ultimately increase customer lifetime value. This platform caters to a diverse range of industries and is particularly beneficial for enterprise brands looking to gain a deeper understanding of their customers. With over 2,000 trusted clients, Contentsquare is utilized by marketing, product, and UX teams to identify the reasons behind customer engagement or abandonment. The platform's ability to transform complex data into actionable insights allows organizations to make informed decisions that improve user experiences and boost overall performance. Contentsquare distinguishes itself from traditional analytics solutions by not only reporting on what has happened but also providing explanations for why certain behaviors occur. This is achieved through immersive visualizations that illustrate user journeys and interactions, coupled with AI-powered insights that highlight key trends and anomalies. The platform encompasses various analytical components, including Experience Analytics, Experience Monitoring, Product Analytics, and Voice of Customer, creating a comprehensive ecosystem for understanding customer dynamics. Key features of Contentsquare include its ability to visualize user interactions in real-time, monitor website performance, and analyze product usage patterns. These features empower teams to pinpoint areas of friction within the customer journey, enabling them to implement targeted improvements. Additionally, the Voice of Customer functionality allows businesses to gather and analyze customer feedback, further enriching the understanding of user needs and preferences. By leveraging these insights, organizations can reduce customer frustration, enhance satisfaction, and foster long-term loyalty. In summary, Contentsquare stands out in the experience intelligence category by offering a holistic approach to understanding customer behavior. Its combination of advanced analytics, AI-driven insights, and user-friendly visualizations equips teams with the tools they need to optimize digital experiences effectively. As businesses continue to navigate the complexities of customer engagement, Contentsquare provides a robust solution for driving meaningful improvements and achieving strategic objectives.

Average Rating: 4.6/5.0

Total Reviews: 632

How Do G2 Users Rate Contentsquare?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.9/10 (Category avg: 8.4/10)
  • Search Box: 8.0/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Contentsquare?

  • Seller: Contentsquare
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @Contentsquare
    6,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Digital Experience Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 44% Large, 33% Medium

What Do G2 Reviewers Say About Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-understand insights from Contentsquare, facilitating effortless communication and data analysis for teams.
  • Users value Contentsquare's intuitive analytics for effortlessly tracking user behavior and gaining actionable insights.
  • Users appreciate the ease of use of Contentsquare, enabling effortless tracking and insightful data analysis.
  • Users value the intuitive customer understanding capabilities of Contentsquare, leading to informed decisions and enhanced eCommerce performance.
  • Users appreciate Contentsquare for its in-depth journey analysis, providing valuable insights into customer behavior to improve eCommerce sites.
Cons
  • Users find the complex features of Contentsquare can complicate usability and hinder effective learning.
  • Users are frustrated by the missing features in Contentsquare, impacting usability and limiting advanced comparisons.
  • Users find Contentsquare's complexity overwhelming, particularly when navigating features and technical requirements without proper training.
  • Users experience frustrating interactions with engagement maps and desire clearer updates for dashboard changes.
  • Users find the learning curve challenging, requiring time and effort to understand complex modules and technical issues.

What Are Recent G2 Reviews of Contentsquare?

What Are G2 Users Discussing About Contentsquare?

Fullstory

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates. From proactively highlighting areas for optimization to triggering real-time personalization that genuinely resonates, Fullstory’s behavioral data with agentic AI provides deeper and more immediately actionable insights beyond conventional web and product analytics. While other tools require extensive manual tagging that can lead to missed insights, Fullstory automatically collects, structures, and enriches the full spectrum of behavioral data from digital activities. Diagnostics on what users play and pause, what they copy and paste, where they zoom in & out, what apps are in use, then translates those behaviors into actions, insights, and recommendations, all aiding to improve customer and employee journeys. Agentic AI proactively highlights issues and provides recommendations to eliminate gaps in the digital experience, driving improved business outcomes. With a deeper understanding of customer and employee journeys, Fullstory provides the context needed to improve digital experiences, accelerate decision-making, and create human-centered experiences that drive revenue and reduce spend, faster.

Average Rating: 4.5/5.0

Total Reviews: 1,033

How Do G2 Users Rate Fullstory?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.5/10 (Category avg: 8.4/10)
  • Search Box: 8.2/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Fullstory?

  • Seller: Fullstory
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Atlanta, GA
  • Twitter: @fullstory
    4,890 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    548 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Medium, 37% Small

What Do G2 Reviewers Say About Fullstory?

AI-generated summary from verified user reviews

Pros
  • Users find Fullstory's intuitive user interface easy to navigate, enhancing their overall experience and efficiency.
  • Users value Fullstory for its ability to illuminate customer feedback, enhancing understanding of user behavior and issues.
  • Users appreciate the responsive customer support from Fullstory, enhancing experience and ensuring effective tool usage.
  • Users value the ease of use and insightful support from Fullstory, enhancing their understanding of user behavior.
  • Users appreciate the detailed data analytics from FullStory, enabling insight into customer behavior and experience improvements.
Cons
  • Users report a steep learning curve, but appreciate the helpful support for navigating the complex features.
  • Users face customization limitations and performance issues, making the tool less effective for their needs.
  • Users find missing features in FullStory, such as time filtering and better historical data access, limiting usability.
  • Users find difficulty in data governance and customization, making reporting and sharing complex for new users.
  • Users express frustration with limited features, especially regarding journey creation and data sharing options.

What Are Recent G2 Reviews of Fullstory?

What Are G2 Users Discussing About Fullstory?

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Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

Average Rating: 4.9/5.0

Total Reviews: 788

How Do G2 Users Rate Glassbox?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.2/10)
  • Frustration Tracking: 9.8/10 (Category avg: 8.4/10)
  • Search Box: 9.8/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 9.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Glassbox?

  • Seller: Glassbox
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London
  • Twitter: @GlassboxDigital
    1,803 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    279 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Product Owner
  • Top Industries: Financial Services, Insurance
  • Company Size: 77% Large, 18% Medium

What Do G2 Reviewers Say About Glassbox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Glassbox for efficiently accessing and analyzing recorded sessions.
  • Users value the ease of accessing session replays, enhancing operations and providing insights into user experiences.
  • Users benefit from immediate insights with Glassbox, enabling timely actions and identifying revenue opportunities efficiently.
  • Users value the recorded sessions and heat maps for enhancing user experience and optimizing feature placement effectively.
  • Users value the deep insights into customer journeys that Glassbox provides, enhancing website optimization and user experience.
Cons
  • Users face session issues, including split links, limited history, and slow query response times affecting overall usability.
  • Users find the navigation icons not intuitive, making it difficult to understand their functions within Glassbox.
  • Users find the session management cumbersome, as it can be overwhelming and lacks adequate capture reliability.
  • Users find the learning curve challenging, noting the need for improved training and easier access to documentation.
  • Users feel the lack of missing features, such as advanced reporting options and data query capabilities in Glassbox.

What Are Recent G2 Reviews of Glassbox?

What Are G2 Users Discussing About Glassbox?

Dynatrace

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

Average Rating: 4.5/5.0

Total Reviews: 1,238

How Do G2 Users Rate Dynatrace?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.3/10 (Category avg: 8.4/10)
  • Search Box: 8.4/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Dynatrace?

  • Seller: Dynatrace
  • Year Founded: 2005
  • HQ Location: Boston, MA
  • Twitter: @Dynatrace
    18,668 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,181 employees on LinkedIn®
  • Ownership: NYSE: DT

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 69% Large, 23% Medium

What Do G2 Reviewers Say About Dynatrace?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dynatrace, enjoying seamless application instrumentation and comprehensive support.
  • Users value the insightful dashboarding of Dynatrace, enhancing executive views and simplifying monitoring processes.
  • Users value the comprehensive monitoring capabilities of Dynatrace, enhancing problem identification and prevention effectively.
  • Users value the effective debugging capabilities of Dynatrace, enhancing their ability to identify and resolve issues promptly.
  • Users value the robust analytics and integration features of Dynatrace, enhancing their monitoring and debugging capabilities.
Cons
  • Users find the steep learning curve of Dynatrace challenging, making it hard to fully utilize its features.
  • Users find that missing features in Dynatrace hinder detailed analysis and communication regarding updates and fixes.
  • Users find Dynatrace's complexity overwhelming, with a steep learning curve and costly pricing affecting usability.
  • Users find the learning difficulty challenging due to overwhelming information and inconsistencies in functionality.
  • Users find the costly nature of Dynatrace challenging, making it more suitable for large enterprises only.

What Are Recent G2 Reviews of Dynatrace?

What Are G2 Users Discussing About Dynatrace?

Pendo

Pendo is the product experience platform for self-improving software. Pendo captures how users and AI agents behave across your applications, then turns those signals into clear insights and action. Teams use Pendo to understand usage, sentiment, and friction; prioritize what to build or fix; guide users in-app without code; and measure the impact of every change. With Pendo, companies can create a continuous cycle of learning, action, and optimization across every digital experience.

Average Rating: 4.4/5.0

Total Reviews: 1,798

How Do G2 Users Rate Pendo?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.6/10 (Category avg: 8.4/10)
  • Search Box: 8.0/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 7.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Pendo?

  • Seller: Pendo.io
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Raleigh, North Carolina
  • Twitter: @pendoio
    20,032 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    985 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 21% Large

What Do G2 Reviewers Say About Pendo?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Pendo, finding its features intuitive and straightforward for effective product engagement.
  • Users appreciate the seamless integration of analytics and in-app guidance, enhancing user engagement and feedback collection.
  • Users appreciate the seamless integration of analytics and in-app guidance in Pendo, enhancing user engagement and feedback collection.
  • Users highlight Pendo's exceptional support and ease of use, enhancing user engagement and analytics capabilities.
  • Users love Pendo for its seamless integration of analytics and in-app guidance, making user adoption and training effortless.
Cons
  • Users find Pendo's missing features frustrating, particularly in filtering, NPS tracking, and handling decommissioned accounts.
  • Users find it frustrating that Pendo lacks self-recovery options for deleted guides, complicating their admin tasks unnecessarily.
  • Users face a significant learning curve with Pendo, making initial setup and customization challenging and time-consuming.
  • Users find a steep learning curve with Pendo, necessitating time and effort to grasp its complexities effectively.
  • Users express concerns about data inaccuracy with Pendo, noting delays and issues impacting their overall experience.

What Are Recent G2 Reviews of Pendo?

What Are G2 Users Discussing About Pendo?

Quantum Metric

Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com.

Average Rating: 4.6/5.0

Total Reviews: 273

How Do G2 Users Rate Quantum Metric?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.7/10 (Category avg: 8.4/10)
  • Search Box: 8.3/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Quantum Metric?

  • Seller: Quantum Metric
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Colorado Springs, Colorado, United States
  • Twitter: @quantummetric
    673 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    467 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Retail, Telecommunications
  • Company Size: 62% Large, 25% Medium

What Do G2 Reviewers Say About Quantum Metric?

AI-generated summary from verified user reviews

Pros
  • Users value the near real-time insights from Quantum Metric, enhancing their understanding of user interactions effectively.
  • Users value the almost real-time session replays from Quantum Metric, enhancing insights into user behavior and friction points.
  • Users find Quantum Metric to be user-friendly, significantly enhancing customer experience analysis and session monitoring.
  • Users value the comprehensive analytics of Quantum Metric, enabling deep insights into customer experience and behaviors.
  • Users appreciate how Quantum Metric simplifies bug detection, enabling quick identification of issues and enhancing overall UX analysis.
Cons
  • Users find the learning curve steep, struggling with outdated training content and complex functionalities.
  • Users face challenges with session issues in Quantum Metric, limiting their ability to effectively track and troubleshoot sessions.
  • Users find the steep learning curve of Quantum Metric challenging, especially with the dense UI and outdated training content.
  • Users report significant data inaccuracy issues, leading to confusion and wasted time during analysis and alerts.
  • Users face replay issues in Quantum Metric, finding it difficult to locate sessions and sometimes missing replays altogether.

What Are Recent G2 Reviews of Quantum Metric?

What Are G2 Users Discussing About Quantum Metric?

Heap by Contentsquare

Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: - Where are users dropping off in a funnel? - Which features are actually being adopted — and which are being ignored? - What drives retention and long-term loyalty across devices and sessions? - What's the user journey from first visit to conversion? What makes it different: Autocapture — every click, tap, and interaction is recorded automatically from day one, with no pre-planned instrumentation needed Funnels, paths, retention & segmentation — the full product analytics toolkit, out of the box Website icon Session replay — jump from a data point directly to a recording to see the "why" behind the numbers Sense AI — ask questions in plain language, get proactive insights, and auto-quantified impact Connected to the full Contentsquare platform — combine Product Analytics with DXA heatmaps, error monitoring, and Voice of Customer (Hotjar surveys) for a 360° view of the customer experience Data Connect — sync your autocaptured data directly into Snowflake, BigQuery, or Redshift Website icon Whether you're optimizing onboarding, validating a new feature launch, or understanding what keeps users coming back, Heap by Contentsquare gives you a complete and retroactive picture of user behavior — so your team spends less time hunting for data and more time acting on it.

Average Rating: 4.4/5.0

Total Reviews: 1,074

How Do G2 Users Rate Heap by Contentsquare?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.2/10)
  • Frustration Tracking: 9.0/10 (Category avg: 8.4/10)
  • Search Box: 8.9/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 9.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Heap by Contentsquare?

  • Seller: Contentsquare
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @Contentsquare
    6,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Medium, 35% Small

What Do G2 Reviewers Say About Heap by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users find Heap by Contentsquare to be incredibly easy to use, requiring minimal configuration and no learning curve.
  • Users appreciate the auto capture feature of Heap, simplifying tracking and saving time on user behavior analysis.
  • Users appreciate Heap's automation of event tracking, saving time and simplifying user behavior analysis without extensive engineering support.
  • Users appreciate Heap's efficiency, as it simplifies tracking and saves significant time for teams.
  • Users appreciate the intuitive UI of Heap, enabling effortless event tracking without coding or engineering assistance.
Cons
  • Users experience data inaccuracy with Heap, leading to discrepancies compared to Google Analytics and overwhelming data collection.
  • Users struggle with data management issues due to discrepancies and overwhelming amounts of data in Heap.
  • Users experience slow performance with Heap by Contentsquare, often citing delays and lags during data analysis.
  • Users find the complex features of Heap challenging, especially with a steep learning curve and inconsistent support.
  • Users find the overwhelming amount of data from Heap difficult to sift through for valuable insights.

What Are Recent G2 Reviews of Heap by Contentsquare?

What Are G2 Users Discussing About Heap by Contentsquare?

Amplitude Session Replay

Part of the Amplitude AI Analytics Platform, Amplitude Session Replay shows you real-time playback and visual analytics of user behavior in your digital product or experiences. These qualitative insights help you understand why users struggle and fix friction faster. Session Replay makes it easy for product teams, growth teams, marketing teams, or any team to unlock visual insights from their customer data: • Click directly from any chart, dashboard, or experiment to see replays of the user behavior behind the metrics. • AI summaries surface insights faster, so you don’t have to manually sift through every single session. • Heatmaps show you where users are active, while frustration and error analytics highlight pain points and broken features. • Multi-platform support lets you see users on web and mobile, without degrading performance. • Built-in privacy controls make sure all your insights are secure and compliant. And with Session Replay integrated in the rest of the Amplitude platform, its qualitative insights connect seamlessly with your quantitative data for enhanced impact. Turn feature frustration into a funnel chart, confirm experiment hypotheses, and personalize experiences with contextual insights. Plus, it lets you consolidate your tech stack. Amplitude Session Replay unlocks the full story of your customer experience—what they love, where they struggle, and why they’re doing what they’re doing. Use it to drive better engagement and fuel faster growth.

Average Rating: 4.3/5.0

Total Reviews: 191

How Do G2 Users Rate Amplitude Session Replay?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.2/10)
  • Frustration Tracking: 7.7/10 (Category avg: 8.4/10)
  • Search Box: 7.5/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 7.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Amplitude Session Replay?

  • Seller: Amplitude
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, CA
  • Twitter: @Amplitude_HQ
    22,465 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,565 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 43% Small, 31% Medium

What Do G2 Reviewers Say About Amplitude Session Replay?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of access and control with Amplitude Session Replay, enhancing insights into user behavior.
  • Users appreciate the ease of use of Amplitude Session Replay, finding navigation and setup quick and intuitive.
  • Users value User Behavior Tracking for its insights on friction and usability, enhancing analysis and improving site efficiency.
  • Users love the smooth UX and efficient sorting of session replays, making their review process quick and easy.
  • Users find Amplitude Session Replay invaluable for providing insights into user behavior, enhancing efficiency in identifying issues and improving experiences.
Cons
  • Users face replay issues with session properties and bot users, complicating analysis and consuming valuable tokens.
  • Users struggle with filtering issues, making it difficult to navigate and find specific session replays efficiently.
  • Users often face capture issues, leading to incomplete data, slow loading times, and overwhelming session details.
  • Users report recording issues like incomplete captures and limited support for certain integrations, impacting usability.
  • Users experience data inaccuracy with inconsistent sessions and unclear filtering, impacting the clarity of user insights.

What Are Recent G2 Reviews of Amplitude Session Replay?

Mouseflow

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience?

Average Rating: 4.6/5.0

Total Reviews: 689

How Do G2 Users Rate Mouseflow?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.0/10 (Category avg: 8.4/10)
  • Search Box: 7.8/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 7.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Mouseflow?

  • Seller: Mouseflow
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Copenhagen, Denmark
  • Twitter: @mouseflow
    1,736 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 68% Small, 23% Medium

What Do G2 Reviewers Say About Mouseflow?

AI-generated summary from verified user reviews

Pros
  • Users find Mouseflow's ease of use invaluable for gaining quick insights and enhancing marketing strategies.
  • Users value the clear insights from heatmaps and session replays, enhancing engagement and improving marketing strategies.
  • Users love the insightful heatmaps that enhance understanding of user behavior, helping improve site engagement and conversions.
  • Users find the easy setup of Mouseflow enables efficient tracking and enhances data collection for optimizing their websites.
  • Users praise Mouseflow for its session replay feature, allowing comprehensive tracking of customer journeys and user behavior.
Cons
  • Users find the missing features in Mouseflow hinder its usability, especially with outdated plugins and limited options.
  • Users experience data inaccuracies with Mouseflow, as loading times are slow and interactions often misrepresent actual behavior.
  • Users report filtering issues in Mouseflow, making it challenging to locate relevant session recordings efficiently.
  • Users find a lack of information on behavior patterns, which complicates their understanding of customer journeys.
  • Users find Mouseflow to be expensive, particularly for small businesses with tight budgets and limited usage.

What Are Recent G2 Reviews of Mouseflow?

What Are G2 Users Discussing About Mouseflow?

Hotjar by Contentsquare

Hotjar by Contentsquare is a digital experience insights platform designed to help individuals, startups, and growing businesses understand what their website or web app visitors are doing — and why. Trusted by over 1 million websites across 180+ countries, it is the go-to behavior analytics tool for teams who want fast, actionable insights without needing a data analyst or a complex setup. At the core of the platform are three product areas: Observe, Ask, and Engage. Observe tools — including Heatmaps and Session Recordings — let you see exactly how users interact with your website. Heatmaps visualize where people click, scroll, and move, helping you spot areas of friction or missed opportunity at a glance. Session Recordings capture real user journeys so you can watch individual visits, identify behavior trends, and uncover bugs with console tracking. Ask tools — including Surveys and a Feedback Widget — bring the voice of your customers directly into the product experience. Run on-site or external surveys, trigger them at the right moment in the user journey, and choose from 30+ pre-built templates covering topics like churn, NPS, product satisfaction, and content relevance. Engage streamlines the entire user research process from end to end: recruit participants, schedule sessions, conduct interviews, and get automatic recordings and transcripts — all in one place. What sets Hotjar by Contentsquare apart is its combination of depth and simplicity. The tools are intuitive enough for marketers, designers, and product managers to use independently, yet powerful enough to surface meaningful insights that drive real decisions. Hotjar complements your existing analytics stack — tools like Google Analytics or Mixpanel — by adding the qualitative layer that explains the numbers.

Average Rating: 4.3/5.0

Total Reviews: 332

How Do G2 Users Rate Hotjar by Contentsquare?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.6/10 (Category avg: 8.4/10)
  • Search Box: 8.7/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 9.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Hotjar by Contentsquare?

  • Seller: Contentsquare
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @Contentsquare
    6,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Digital Marketing Specialist
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 52% Small, 37% Medium

What Do G2 Reviewers Say About Hotjar by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hotjar, finding it straightforward to set up and understand for improving UX.
  • Users value the easy setup and insightful features of Hotjar, significantly enhancing their understanding of user experience.
  • Users value the comprehensive heatmaps of Hotjar, which provide crucial visual insights into user interactions and issues.
  • Users find Hotjar's helpful insights essential for identifying UX issues and improving website performance effectively.
  • Users value the session replay feature of Hotjar for its intuitive insights into user interactions and UX improvements.
Cons
  • Users often face a steep learning curve with Hotjar, which can hinder initial adoption and feature utilization.
  • Users experience missing features in Hotjar, with inaccurate heatmaps and limited analytics hindering overall effectiveness.
  • Users find the difficult filtering options in Hotjar frustrating, particularly when managing high volumes of recordings.
  • Users note that Hotjar can be quite expensive, especially with pricing based on individual features for growing businesses.
  • Users experience filtering issues with Hotjar, as data segmentation can be complicated and less intuitive.

What Are Recent G2 Reviews of Hotjar by Contentsquare?

What Are G2 Users Discussing About Hotjar by Contentsquare?

Medallia Digital Experience Analytics (DXA)

Digital leaders rely on feedback as the lifeblood of their experience program. But what happens when customers leave confusing, inactionable feedback? Or when customers don’t leave feedback at all? Go beyond feedback and exceed customers expectations with Medallia Digital Experience Analytics (DXA). Medallia DXA contextualizes every piece of feedback with relevant behavioral insights, so teams can take action on what customers say and what they do, driving organization-wide impact.

Average Rating: 4.4/5.0

Total Reviews: 34

How Do G2 Users Rate Medallia Digital Experience Analytics (DXA)?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.2/10)
  • Frustration Tracking: 7.7/10 (Category avg: 8.4/10)
  • Search Box: 7.7/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Medallia Digital Experience Analytics (DXA)?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Top Industries: Telecommunications, Insurance
  • Company Size: 50% Large, 36% Medium

What Do G2 Reviewers Say About Medallia Digital Experience Analytics (DXA)?

AI-generated summary from verified user reviews

Pros
  • Users value the insightful visibility of Medallia DXA, enhancing understanding of customer behavior and improving decision-making.
  • Users value the visual communication of real customer behavior in Medallia DXA, improving alignment and decision-making.
  • Users appreciate the ease of use of Medallia DXA, facilitating clear communication of customer behaviors and insights.
  • Users value the variety of features in Medallia DXA, enhancing visibility into customer behavior and improving collaboration.
  • Users appreciate the filtering options in Medallia DXA, which enhance visibility into customer behavior and drive targeted improvements.
Cons
  • Users find the manual effort for insights extraction in Medallia DXA to be time-consuming and complex, hindering adoption.
  • Users find the complex configuration of Medallia DXA can hinder adoption and require significant manual effort.
  • Users find the complex features of Medallia DXA require considerable manual effort, complicating setup and slowing adoption.
  • Users find the complexity in setup and configuration of Medallia DXA can hinder adoption and efficiency.
  • Users find the complex querying process in Medallia DXA requires significant manual effort, slowing down insight extraction.

What Are Recent G2 Reviews of Medallia Digital Experience Analytics (DXA)?

What Are G2 Users Discussing About Medallia Digital Experience Analytics (DXA)?

Statsig

Statsig combines experimentation, feature flagging, product analytics, and session replays into a single, powerful platform - helping your team build faster, and make smarter product decisions. All of Statsig's products are powered by a single of data and infrastructure, and can be run in your data warehouse. Today, thousands of companies rely on Statsig, including OpenAI, Notion, Atlassian, Microsoft. Statsig can help you... - Iterate Faster: Turn ideas into tests or scale your current experimentation program with the world’s most powerful experimentation infrastructure & stats engine. - Ship Smarter: Speed up releases without increasing risk. Link every release to product data for automated alerts and guardrails, then give your whole team the power to ship and watch the magic happen. - Learn more from your data: Empower every stakeholder on your team — from Product to Engineering to Data —with unified analytics, backed by one set of data and a full set of product analytics tools. The Statsig team has worked helped build data-driven cultures at some largest enterprises in the world - and we're here to help you, wherever you are on your journey. And no matter how big (or small) you are, our tools will scale to meet your needs and help you cut spend. Are you ready to start your data-driven journey?

Average Rating: 4.7/5.0

Total Reviews: 347

How Do G2 Users Rate Statsig?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.0/10 (Category avg: 8.4/10)
  • Search Box: 8.1/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Statsig?

  • Seller: Amplitude
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, CA
  • Twitter: @Amplitude_HQ
    22,465 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,565 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 29% Large

What Do G2 Reviewers Say About Statsig?

AI-generated summary from verified user reviews

Pros
  • Users find Statsig's interface to be incredibly intuitive and user-friendly, making experimentation seamless and efficient.
  • Users find Statsig's experimentation capabilities invaluable for quick A/B testing and making data-driven decisions.
  • Users appreciate the clear analytics Statsig provides, enabling informed decisions and enhancing visibility into user interactions.
  • Users appreciate the easy setup of Statsig, enabling quick integration and efficient workflow for experimentation.
  • Users appreciate the quick setup and user-friendly SDKs of Statsig, enhancing their experimentation and app management experience.
Cons
  • Users find the learning curve steep, as setup is complex and can require additional support for clarity.
  • Users find a steep learning curve with Statsig, especially due to initial setup complexities and lack of clear documentation.
  • Users find a lack of guidance in Statsig, particularly affecting those unfamiliar with data handling and features.
  • Users find the confusing UI of Statsig complicates navigation and makes it difficult to locate essential features.
  • Users note that missing features hinder their experience, especially for popular frameworks like Next and Gatsby.

What Are Recent G2 Reviews of Statsig?

UXCam

UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam, you can create funnels, retention charts, and dashboards to see what percentage of people are dropping off at each stage. Once you see a drop-off, you can zoom in and look at the recordings and heatmaps to understand why it happened. Book a free & quick demo on the UXCam website to learn more.

Average Rating: 4.6/5.0

Total Reviews: 209

How Do G2 Users Rate UXCam?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.2/10)
  • Frustration Tracking: 8.7/10 (Category avg: 8.4/10)
  • Search Box: 8.0/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind UXCam?

  • Seller: UXCam
  • Year Founded: 2014
  • HQ Location: San Francisco, California
  • Twitter: @uxcam
    2,141 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    78 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Product Manager
  • Top Industries: Financial Services, Computer Software
  • Company Size: 56% Small, 29% Medium

What Do G2 Reviewers Say About UXCam?

AI-generated summary from verified user reviews

Pros
  • Users value the session replay feature of UXCam for insightful analysis and quick issue resolution.
  • Users praise the responsive customer support from UXCam, assisting in dashboard construction and issue resolution effectively.
  • Users find Error Tracking in UXCam invaluable for debugging and resolving issues through detailed session insights.
  • Users appreciate the easy user behavior tracking of UXCam, enabling quick access to valuable insights and optimizations.
  • Users value the insightful heatmaps from UXCam, making it easier to analyze user interactions and improve experiences.
Cons
  • Users find the dashboard overwhelming and not very user-friendly, requiring time to enhance their experience.
  • Users find the search difficulty due to limited dashboards and analytics options, complicating their user experience.
  • Users find the cluttered interface overwhelming, suggesting it could benefit from simplification to reduce information overload.
  • Users find the data overload on the dashboard overwhelming, suggesting a need for simplification upon first use.
  • Users find filtering issues and limited dashboard functionality hinder their ability to conduct thorough analytics.

What Are Recent G2 Reviews of UXCam?

What Are G2 Users Discussing About UXCam?

Tealeaf by Acoustic

Acoustic Experience Analytics (Tealeaf) helps organizations understand customer behavior across a digital touchpoints, improve website conversions, and optimize the customer experience. Leveraging a unique combination of session replay, heatmaps, behavioral analytics, and AI-powered anomaly detection, leading brands use Acoustic Experience Analytics go beyond traditional web analytics to learn why certain behavior takes place, quickly diagnose issues, and receive actionable insights on how to improve it – leading to significantly higher conversions and increased velocity through the customer experience. IT, Marketing, eCommerce, UX, and Web teams use Acoustic Experience Analytics to optimize websites, mobile apps, call center experiences to make the process as seamless as possible for customers. - Understand reasons for site abandonment and improve conversions - Identify moments of struggle in the customer experiences and how to fix them - Improve user experience and speed to convert - Find and fix issues quickly - Proactively manage and fight fraudulent activities across your digital channels - Quantify the business impact of every customer engagement Acoustic Experience Analytics offers a flexible deployment through SaaS, hybrid, or on-premise.

Average Rating: 4.1/5.0

Total Reviews: 33

How Do G2 Users Rate Tealeaf by Acoustic?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.2/10)
  • Frustration Tracking: 7.9/10 (Category avg: 8.4/10)
  • Search Box: 8.3/10 (Category avg: 8.0/10)
  • Error and Bug Tracking: 7.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Tealeaf by Acoustic?

  • Seller: Acoustic
  • Year Founded: 2019
  • HQ Location: Conway, AR
  • Twitter: @GoAcoustic
    64,110 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    459 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Financial Services
  • Company Size: 65% Large, 22% Small

What Are Recent G2 Reviews of Tealeaf by Acoustic?

What Are G2 Users Discussing About Tealeaf by Acoustic?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated